Target Sample White Paper
The buzz around cryptocurrencies is booming and accelerating more quickly
than ever, with more major media outlets covering new developments every
day. With daily exposure in nearly every major newspaper and television station,
it is clear that cryptocurrency is fast becoming mainstream. Not only is the
discussion growing larger, but the market capitalization and trading volumes are
sky-rocketing at an exponential rate.
On January 1, 2017, roughly a year ago1
, the market capitalization of all
cryptocurrencies was recorded at US$17 billion, with 24-hour global trading
volumes peaking at US$292 million. On December 31, 2017, the market cap
reached US$610 billion and a 24-hour trading volume of US$33 billion, an increase
of 3588% in market cap and over 10000% increase in trading volume in only one
year! To put these numbers into perspective, this is the equivalent of Whatsapp
(worth US$19 billion) growing its market capitalization to the size of tech
powerhouse Apple (worth over US$700 billion). At the current rate of growth, the
cryptocurrency market could overtake the market capitalization of every
company listed on the Dow Jones by April 2018.
Although this boom creates an amazing opportunity for traders and startup
projects, it also uncovers challenges to the cryptocurrency exchange infrastructure
that supports them. Frequent outages and trading delays are being seen on
exchanges unprepared to deal with swarms of new users, sometimes reaching
over 100,000 per day2
.
Trading platforms are also under constant attack from
hackers, experience stolen funds, and lack policy transparency, eroding the trust
of their users. Just in July of 2017, over US$50 million3
worth of stolen
cryptocurrency was reported, and it can be assumed that that number does not
include unreported thefts that may be occurring daily.
Additionally, many large cryptocurrency exchanges fail to service both the expert
trader as well as the crypto novice, those who are just getting into the market.
Simplified retail exchanges exist, but offer poor rates to their customers, and
do little to educate their users. Full-featured exchanges are too confusing for a
beginner to use.
The problems facing current cryptocurrency exchanges is at an all-time high.
Target is recognizing these issues and is positioned to address them head-on.
Offering users a choice between advanced and basic trading modes, users of
all skill levels are served with an optimal experience. Superb customer service,
clear policies, and fully audited security standards create the necessary user trust,
and an innovative copy-trading feature allows traders to seamlessly follow the
portfolios of others automatically.
Newcomers to the cryptocurrency world face the most significant challenge as
soon as they sign up to an exchange. The interfaces are difficult to use, and there
is little help for getting started. It is challenging to get newcomers to operate
on the platform if they can't figure out how to use an exchange, and fixing this
problem would do a great deal in helping user adoption for cryptocurrency in general.
Customer Service
By far the biggest complaint users currently have with existing cryptocurrency
exchanges is poor customer support. The issues are many and include long
withdrawal times, login issues, unanswered support tickets, and nonexistent
documentation. Horror stories abound with funds locked up for months due to
something as simple as a 2 factor authentication reset with nobody there to
help. When dealing with such large amounts of funds, users need a professional
customer support experience.
Security
Some of the largest exchanges currently in operation have a history marked with
security breaches and stolen funds. The largest, of course, was the infamous
MtGox hack, but many other exchanges have been compromised, having user data
and funds stolen. Some eventually repaid the affected users, and some quietly
closed up shop. Such amateur levels of security are unacceptable when dealing
with user funds and personal data.
Website Speed
Extreme trade volume, a massive influx of new users, inadequate IT infrastructure,
and poorly coded frameworks have been driving poor user experiences. Many
exchanges started small, some as hobbies, never expecting the popularity they are
faced with today, and therefore were not designed to scale to meet demand.
Redesigning while operating is a lengthy, heavily involved process and poses
significant downtime risks. Rebuilding these platforms from scratch may be their
only option, but may never happen.
Downtime
Even worse than just a slowly operating exchange, downtime can cause significant
financial loss to users unable to place or modify trades, especially during times
of high market volatility. The inability to access an exchange holding user funds
destroys trust in not only the exchange, but cryptocurrency as a whole. With huge
wallet balances at stake, uptime must be comparable to the standards set by
traditional global financial systems.
Unclear Policies
With the recent Bitcoin hardforks, there has been much talk about cryptocurrency
exchange policy in regard to handling forks and airdrops. In nearly every case,
current exchanges do not take any position prior to the fork or airdrop as to their
policy of crediting or listing the new tokens. One recently even changed its policy
after the fact, costing some users hundreds of thousands of dollars. This is simply
unacceptable practice, and such decisions should be made crystal clear before the
event so users can act accordingly and with confidence.