Page 1 of 3
2020-7-27
GROWATT NEW ENERGY Technology CO., LTD
Building B,Jiayu Industrial Zone, 28 Guangming
Road, Shiyan,Baoan District, Shenzhen,China
深圳古瑞瓦特新能源有限公司
深圳市宝安区石岩街道办龙腾社区光明
路 28 号 P.C. 518108
T / F + 86 755 2747 1900
service@ginverter.com
www.ginverter.com
Growatt Factory Warranty
For the inverter with this warranty card you purchased, you receive a non-transferable Growatt factory
warranty valid for 10 years from the date of installation, and no more than ten and a half years from the
delivery date from Growatt New Energy Technology Co., Ltd. These warranty terms & conditions are
only apply for devices originally purchased from Growatt for selling and installation in the defined
destination set forth in the purchase orders in the oversea market (out of China), unless there are
specially stipulated.
Paid warrant extension to 15, 20 years is also can be made, only within 2 years from the date of delivery
from Growatt.
This warranty includes all defects of design, components and manufacturing. Excluded from warranty
are damages due to:
Breaking the product seal (opening the casing) without proper approval
Transport damage
Incorrect installation or commissioning
Failure to observe the user manual, the installation guide, and the maintenance regulations
Unauthorized Modifications, changes, or attempted repairs
Incorrect use or inappropriate operation
Insufficient ventilation of the device
Failure to observe the applicable safety regulations
Force majeure (e.g., lightning, over voltage, storm, fire)
Warranty condition
If a device becomes defective during the agreed Growatt factory warranty period and provided that it
will not be impossible or unreasonable, the device will be, as selected by Growatt:
repaired by Growatt, or
repaired on-site, or
exchanged for a replacement device of equivalent value according to model and age.
In the latter case, the remainder of the warranty entitlement will be transferred to the replacement
device. In this case, you do not receive a new certificate since your entitlement is documented at
Growatt.
In the latter 5 years, Growatt have the exclusive right to determine how to carry out the remained
warranty. In case Growatt provide replacement for customers, Growatt are not responsible for any
other sorts of costs during the service procedure in that period, including (but not limited to) logistics
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Page 2 of 3
2020-7-27
GROWATT NEW ENERGY Technology CO., LTD
Building B,Jiayu Industrial Zone, 28 Guangming
Road, Shiyan,Baoan District, Shenzhen,China
深圳古瑞瓦特新能源有限公司
深圳市宝安区石岩街道办龙腾社区光明
路 28 号 P.C. 518108
T / F + 86 755 2747 1900
service@ginverter.com
www.ginverter.com
fare, labor cost, any kind of compensation. Also the replacement may have a little flaw on its surface,
and the warranty excludes any general defects, if inverter is still generating power to grid.
Excessiveness in the meaning above exists in particular if the cost of the measures for Growatt would
be unreasonable.
in view of the value that the device would have without the defect,
taking into account the significance of the defect, and
after consideration of alternative workaround possibilities that Growatt customers could revert to
without significant inconvenience.
This warranty does not cover superficial or cosmetic defects, dents, marks or scratches, which do not
affect the proper function of the inverter, especially for warranty replacement devices.
Due to the technological progress, the replacement part or replacement device provided may not be
compatible with the system monitoring or monitoring device, or other components installed on-site.
Costs incurred as a result are not part of this warranty service and will not be covered by Growatt.
Claims that go beyond the rights cited in the warranty conditions, in particular claims for
compensation for direct or indirect damages, losses, arising from the defective device, for
compensation for costs arising from disassembly and installation, or loss of profits are not covered by
this warranty, unless Growatt is subject to statutory liability. In such cases, please contact the company
that sold you the device. Possible claims in accordance with the product liability law remain unaffected.
Warranty claim procedure:
Please report the defective device to your supplier with this warranty card completed, in no later than
14 days after signs arise of a problem that might lead to a claim.
Supplier or end user is required to send the warranty claim form to Growatt or Authorized service
partner with all the necessary information.
Customers must present this warranty card, inverter purchasing invoice, installation invoice or
commissioning report, extension warranty card if applicable, and other related materials as well if
required. It is the responsibility of the warranty holder to substantiate the warranty claim and show
that the conditions are met.
Please note Growatt reserve the ultimate explanation right on this warranty card.
Please fill in the required information below when your device is defective, scan and send it to your
supplier or email your supplier with all the information
End User Information
Customer name:
Phone number:
Email:
Detailed address:
Product Information
Inverter Model:
Page 3 of 3
2020-7-27
GROWATT NEW ENERGY Technology CO., LTD
Building B,Jiayu Industrial Zone, 28 Guangming
Road, Shiyan,Baoan District, Shenzhen,China
深圳古瑞瓦特新能源有限公司
深圳市宝安区石岩街道办龙腾社区光明
路 28 号 P.C. 518108
T / F + 86 755 2747 1900
service@ginverter.com
www.ginverter.com
Serial No. (S/N):
Purchase date:
Dealer/Installer:
Commissioning data:
GT - WA - ST - 1911 - 10