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Know about Help desk assistant

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Help desk assistance was created shortly after computers were integrated into daily business use. Not

every computer user has the ability to troubleshoot a problem with their personal or business computer.

Companies around the world depend on reliable computers for business use. The sophisticated

technologies now in use make it easy to receive help desk ticket support through an Internet connection.

IT experts help fix problems and errors in a virtual environment.

Company employees were not daily users of computers until the early 1980s, when computers were being

mass produced for the business and consumer markets. The creation of the PC by IBM in 1981 catapulted

the use of computers in daily use. The creation of the Macintosh from Apple in 1984 continued this trend.

The computers built during this time were not very user friendly. Many errors could occur leaving a basic

computer user feeling helpless. The creation of a help desk environment was a welcomed addition to

many companies.

There is no actual time period that is documented, but the speed of data connection increased substantially

during the mid 1990s. Computer microchip processors were being created faster and were smaller in size

compared to the original versions. These new computer chips made it possible for IT tech support to be

available remotely through a connected server console to fix most problems and errors. This reduced the

use of tech phone support or in-person visits by an expert. The creation of an automated system allowed

users to troubleshoot the simplest problems. This was the expansion of the mobile help desk ticket

support system.

Modern computer systems have programs installed that are able to fix issues and with the help of

computer users. There are many common issues that can now be fixed without requiring expert

assistance. It is not uncommon for a person to fix his or her own errors instead of contacting network

support. A quick Google search will typically give you the answers you need. IT technicians can still

arrive in-person for a serious issue.

There are many new tools that help make life easier, but there always needs to be an expert available to

help assist with troubleshooting. Computers are no different and specialists still remain educated in the

latest technologies for repairs and troubleshooting. Technological advancements are allowing most

problems to be fixed remotely and this increases performance of the IT department and helps reduce

business expenses.