Combined Survey Results
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www.AutomotiveManagementNetwork.com Copywright 2018
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Click here for detailed results from each company
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NumberDARK GREEN = YES LIGHT GREEN = PARTIAL *COMMENTS ON SURVEY ***COMPANIES NOT LISTED HAVE NOT RETURNED THE SURVEY***
AutoFluent
Allsystems Max
Auto Shop Writer
AutoSoft Online
CAR
CoStar
Digital Wrench
Direct-Shop
FastTrak
Garage Partner
GEM-CAR
Genesis Four
Getafix
Invomax
MAM Software
Max1 Solutions
Maxx Traxx
MCI Methods
Mitchell 1
Omnique
Pace / Yes
Pluss
PM Attendant
ProfitBoost
Protractor
Ramp
Repair Trax
R.O. Writer
Shop Boss
Shop Key
Shop Ware
Smart Auto Shop
Stocktrac
Tekmetric
WinAIMS
Winworks Auto
Workshop
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Cloud Based
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Appointments
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6Can appointments be displayed in different colors depending on factors such as: Waiting, after hours arrival, loaner car reservation, shuttle required, call to remind, type of service, etc.? ********
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7Can appointments be dragged and dropped on the appointment scheduler?******
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8Does a warning occur when making an appointment if the customer has previously not shown up for appointments?****
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9Can an appointment for the next scheduled maintenance be generated automatically?*******
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10When an appointme nt is made, is the time, date and user who made the appointment automatically recorded and saved?****
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11Does a warning occur if there ar e other appointments or open RO's for a vehicle when a new appointment is being entered for that vehicle?*****
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12Does an appointment change color on the schedule when the appointment time is approaching or past?********
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13Is there integrated loaner car reservations and tracking?****
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Communication
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14Can texting be sent and received within the software?**********
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15Can status updates be automatically texted to customers when the status of their vehicle changes?******
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16Can emailing be done directly through the software without having to go into a separate email program?******
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Inspections
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17Are electronic vehicle inspec tions integrated?*******
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18Can photos be attached to failed items?****
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19Can Job kits be attached to failed items?****
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20Can inspections be emailed and texted to customers?*******
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Job Kits
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21Can jobs performed or estimated be saved as vehicle specific job kits?*******
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22Can job kits include other job kits and multiple labor operations?***
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Labor operations
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23Is there integrated time clocking for technicians?******
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24Is there capability for multiple labor rates (10 or more)?***********
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25Can times for multiple technicians be entered into a single labor operation?******
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Parts and Inventory
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26Can the software automatically adjust stocking levels according to parameters that have been set by the user?*****
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27Is there a feature where the software automatically contacts integrated vendors according to a designated schedule and updates pricing for all part information that is in the software?*******
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28Can different matrices be assigned to different types of parts, different brands, different vendors and different customers?********
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29When parts are ordered (and when they arrive), is the time and the person placing the order recorded?******
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30When an authorization is entered, is the advisor prompted to order parts that are not in the facility and have not already been ordered?**********
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31Can purchase orders be generated for parts that are needed, but are not in the facility and have not already been ordered, for future appointments within a selected date range?*******
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32Are there different colors assigned to different parts statuses?*******
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33Does the displayed status of a part change automatically when the actual status of the part changes?****
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34Are there reminders which alert service advisors that an expected arrival time for a part is past due.**
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35Is online parts cataloging and ordering integrated for all major catalog and ordering platforms?*****
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36Are parts returns and core returns tracked?**
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37Is there a merge feature where duplicate parts can be merged together quickly and easily?****
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Repair Orders
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38Are there different colors assigned to different RO statuses?********
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39Does the displayed status of an RO change automatically when the actual status of the RO changes?**
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40When someone is working in an RO, will the software block anyone else attempting to work in the RO, and alert them before they attempt to work in the RO?********
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41Can part or all of an RO be copied and pasted into another RO with a single action?*******
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42Is there a profit checker that displays fit dollars and percentages for each individual part, each labor operation, each job subtotal and the entire order?*******
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43When jobs are copied from history, do both the parts and labor prices update automatically?*****
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44Does an RO change color on the work in progress screen when the technician exceeds the sold labor time?******
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45Can partially completed R O's be split between pay periods so that technicians can be credited with their current progress on an RO even though all work on the RO has not yet been completed?****
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46Can documents and photos be attached and saved to RO's?***
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47Are the following items optional to display or not display on the customer invoice: Part numbers, individual part prices, labor times, individual labor prices?***
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48Can mandatory checklists be created that a service advisor must complete to advance when entering information into RO's and completing RO's?********
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Recommendations
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49Can previous recommendations be included on invoices, RO's, estimates, inspections and worksheets?***
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50Do previous recommendations include the name of the advisor and technician who originally made the recommendations?***
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51When recommendations appear in a list, can they be reordered by priority.*
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Scheduled Maintenance
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52Can a grid be included on any RO (or invoice, or estimate or worksheet) that includes all scheduled maintenance intervals, along with when they were last performed and when they are next due (both date and miles) according the service history?****
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53Does the software calculate maintenance interval due dates based on actual miles driven for each individual vehicle according to the service history?*******
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54Are scheduled maintenance reminders generated and sent automatically when the assigned time or projected mileage has been reached?***********
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55Can maintenance intervals be assigned to job kits so that the services come up as due according to whatever parameters are set by the user.**
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Service History
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56Are Carfax service history reports integrated?***
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57Can service history from other shops be integrated with the shop's service history for a vehicle?*********
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Tires
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58Are new tire serial numbers automatically sent to the manufacturer once the numbers have been entered into an RO?*
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59Is there integrated tire cataloging and ordering?**
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Training
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60Is there a regular schedule of webinars or podcasts for training new users and explaining updates?*******
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61Is there a regular schedule of webinars or podcasts for training new users and explaining updates?******
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Vehicle information
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62Does the vehicle VIN and other key information display on all screens when working in an RO so there is no need to back up or change screens?***
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63Will entering the license plate number autofill vehicle information such as VIN, year, make, model, and engine?******
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64Is there a merge feature where duplicate vehicles can be merged together quickly and easily?**
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65Can documents and photos be attached and saved to vehicles?******
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Other software features
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66Can all functions be performed paperless?
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67Is there integrated electronic signature capture?*****
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68Is credit card processing integrated?*****
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69Is there a caller I.D. feature that displays customer information when an existing customer calls?****
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70Is lube (oil change) sticker (label) printing integrated?***
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71Are all functions mobile device compatible?*******
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72Can key performance numbers be compared with other users of the software?*****
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73Can information be exported to spread sheets, and imported from spread sheets?*************
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74Are there integrated mapping and directions to and from the shop, customers, vendors, etc.?***
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75Are there different subprograms or modules for different employees (technicians, advisors, parts, manager)?**************
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76Can technician assignments be dragged and dropped on a technician assignment screen?********
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77Is there a merge feature where duplicate customers can be merged together quickly and easily?**
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