Banner Elk Chamber of Commerce - Member Business Changes During COVID-19 (Responses)


1	Notes: Responses ordered by Business Category. Viewers may need to click Refresh or Reload to view an updated page.
2	Business Category	Business Name	Check the options you are offering during COVID-19.	Business changes during COVID-19	Contact Name	Contact Number	Contact Email (if available)	Website (if available)	Timestamp

3	Attractions and Activities	Apple Hill Farm	Gift Cards or Certificates, Curbside/Drive Thru	We are closed to the public until further notice. We are taking web and phone orders. Free shipping on orders over $25. We are offering curbside pick-up at the end of the driveway, but are not allowing anyone to drive through/to the farm at this time. People are encouraged to purchase tour gift cards for use at a later time, and can also purchase gift cards for use in our farm store.	Brianne Harris	8289631662	applehillfarmnc@gmail.com	www.applehillfarmnc.com	3/18/2020 15:20:20
4	Attractions and Activities	Elk Mountain Riding Company	Gift Cards or Certificates, Special Hours for High Need Groups such as Elderly (describe next)	We are waiving our minimums to keep group sizes small or self-contained. Offering private tours for individual families or groups.	Robin Ollis	8285040003	elkmountainridingco@gmail.com	elkmountainridingcompany.com	3/18/2020 10:35:29
5	Attractions and Activities	The Beech Mountain Club		Nearly all facilities are closed, fitness center open on limited schedule until further notice.	Brian Barnes	8283876680	beechgm@yahoo.com	https://beechmtn.club/	3/18/2020 12:04:44
6	Builders and Home Improvements	Avery Rent All		We are open normal hours, and are offering 20% off equipment rentals when paid in full in advance.	Jimmy Greene	8288986301	jimmy.greene@boonerentalsinc.com	averyrent-all.com	3/19/2020 8:27:07
7	Builders and Home Improvements	Isley Construction Company		No changes.	Roy Isley	+18287334209	robin@isleyconstructionanddesign.com		3/18/2020 10:31:03
8	Education	Mayland Community College Avery Center		We are at the office answering questions from 8am-5pm. We are moving all classes that can be moved to an online format. This will be reviewed again on 4/30.	Melissa Phillips	8287335883	mcphillips@mayland.edu	www.mayland.edu	3/18/2020 10:15:52
9	Health and Fitness	Better Days and Nights	Special Hours for High Need Groups such as Elderly (describe next)	We are able to do video sessions, and bill insurance companies. We are still working normal business hours, have hired an additional Therapist and taking new clients.	Stephanie Paglen	8283334170	paglen.counseling@gmail.com	https://www.betterdaysandnights.com	3/18/2020 10:06:31
10	Health and Fitness	Mary Kay Beauty Consultant and Sales Director, Becky Frash	Gift Cards or Certificates, Delivery	Online/Virtual Beauty Sessions, Samples mailed to you. Free Shipping on all orders over $25.	Becky Frash	6142662485	frashbeckymk@gmail.com	www.marykay.com/beckyfrash	3/18/2020 11:49:10
11	Lodging	Blue Ridge Mountain Rentals	Gift Cards or Certificates	Our retail office is closed through the end of the month, but our staff is working from home. Additionally, our housekeeping staff has been given extra disinfectant, gloves, and special instructions to wipe down all high-traffic high-touch areas in addition to the already strict cleaning protocols our company uses. We want our vacation rentals to be a clean, safe haven for guests.	Casey Ellison, General Manager	8282957400	casey@blueridgerentals.com	www.blueridgerentals.com	3/18/2020 10:01:56
12	Lodging	Elk Creek Rentals		We are presently available to host guests who are traveling to Banner Elk for a work-related stay only as per mandates from Avery Country Government, the Health Department, Emergency Management, and the Sheriff's Office. This action is consistent with action taken by other communities across the state and nation to slow the spread of the COVID-19 virus due to human travel. We look forward to hosting vacation guests once again when it's safer to travel.	Harry Berry	9548166521	ElkCreekRentals@gmail.com	www.ElkCreekRentals.com	4/3/2020 8:14:28
13	Lodging	Little Main Street Inn	Gift Cards or Certificates	We are currently operating business as usual. We have always made cleanliness our #1 standard and continue to maintain our 100% rating from the NC health department	Philip & Lori Dean	8288986109	Littlemainstreet@gmail.com	Www.thelittlemainstreetinn.com	3/18/2020 10:41:18
14	Lodging	TAYLOR HOUSE INN	Gift Cards or Certificates	PLANNING TO STAY OPENED AS LONG AS POSSIBLE	TESSA AND/OR BERNARD RUSSO	8289635581	info@taylorhouseinn.com	www.taylorhouseinn.com	3/18/2020 20:14:18
15	Lodging	The Inn at Elk River	Gift Cards or Certificates	We wanted to keep you updated on The Inn at Elk River B&B Inn in Banner Elk, NC is handling the COVID-19 situation for the time being. We are taking caution seriously and trying to help stop the spread of this virus with thorough cleaning of all Inn property on a regular basis. It is The Inn at Elk River's responsibility to make sure we protect the health of our staff and those in our community, as well as our guests. Being a small B&B Inn with private bathrooms in each of our 8 room, there will not be any significant differences in our ability to effectively service our customers. Our Innkeeper will be available to support your needs. You may continue to contact us by phone (828) 898-9669, e-mail innkeeper@elkriverinn.com, or check in in person, as you always have. We respectfully request that any guest who is ill or has had known contact with the flu or COVID19 to please call us to reschedule your stay for a time that you are clear of illness. Stay healthy! Thank you for your understanding and cooperation. Here at The Inn at Elk River, it is our ultimate goal to make sure we are serving you the best way possible. And thank you for the kindness you have shown our tireless associates.	Apryl Boyce-Innkeeper & John Lowery-Managing Partner	8288989669	jslowery@aol.com or innkeeper@elkriverinn.com	www.elkriverinn.com	3/18/2020 11:23:16
16	Lodging	The Inn at Elk River B&B Inn	Gift Cards or Certificates	With 8 rooms we are still open for business for the time being...	Apryl Boyce - Innkeeper & John Lowery-Managing Partner	8989669	jslowery@aol.com	www.elkriverinn.com	3/18/2020 10:06:27
17	Lodging	The Perry House Bed & Breakfast	Gift Cards or Certificates	No change	Robin & Mike Dunn	8288983535	Perryhouse@perryhouse.net	Perryhouse.com	3/18/2020 17:07:29
18	Lodging	The Inn at Elk River		We wanted to keep you updated on The Inn at Elk River B&B Inn in Banner Elk, NC which has been handling the COVID-19 situation well prior to being forced to close following the Avery County, NC Health Department mandatory closing of all Inns, Hotels, Condos or any short term rental the third week of March, 2020. We are still under this order today, so we have decided to close our B&B Inn after 24 years of operation and are grateful for the opportunity! We took great caution to prepare to reopen but the N.C Governor office extended the "Stay at Home" order until May 8th and may extend that again for properties like ours. However, we worked hard at The Inn at Elk River to take full responsibility to make sure we protect the health of our staff and those in our community, as well as our guests. Being a small B&B Inn with private bathrooms in each of our 8 room, unfortunately with no revenues since mid-March closure and numerous room cancellations for the balance of 2020, there were no good options in our ability to effectively service our customers, except to close down. The Inn and the 5.7 acres of property is now listed "For Sale". Stay healthy! Thank you for your understanding and years of support! At The Inn at Elk River, it was our ultimate goal to make sure we are serving you the best way possible. And thank you for the kindness you have shown our tireless associates over the past 24 years. Please support all of the other local businesses in Banner Elk and surrounding communities!	John Lowery	8288989669	innkeeper@elkriverinn.com	www.elkriverinn.com	5/4/2020 15:00:23
19	Non-Profits	Hospitality House of Northwest North Carolina	Take Out, Curbside/Drive Thru	HOUSING: Each of our six housing programs are still operational and open to any individual or family experiencing homelessness. Please call (828) 264-1237 or email ethan@hosphouse.org HUNGER RELIEF: Our Food Pantry remains open 7 days a week from 9 am - 11 am and 1 pm - 4 pm as drive-thru only. There are no limitations on county of residence. Our Community Kitchen remains open 7 days a week serving three meals a day to anyone who is hungry. Individuals and families not staying with us will be provided meals in to-go containers. There are no limitations on county of residence and all who are hungry are welcome. Breakfast: 6:30 - 8:30 am; Lunch 11:30 am - 1:00 pm; Dinner 5:30 - 6:30 pm CRISIS ASSISTANCE: Western Crisis Assistance Network (WeCAN,) the homeless prevention and crisis assistance program of Hospitality House has suspended walk-in hours. All assistance has shifted to email and phone. We ARE still operational and are here to assist with heating, utilities and eviction notices. Anyone in need of assistance PLEASE email wecan@hosphouse.org. If you need to leave a phone message you may do so at (828) 264-1237 ext. 2	Todd Carter	8282641237	Todd@hosphouse.org	https://www.hosphouse.org/covid19	3/19/2020 16:05:51
20	Real Estate	Bear Real Estate		Deals for investment/rental properties falling apart.	Kim Hyatt	8282605338	kim@bearrealestate.com	www.bearrealestate.com	3/18/2020 10:58:12
21	Real Estate	Premier Sotheby's International Realty		We have reduced staff and practice all the recommended strategies to reduce transmission. All our agents are available remotely to answer questions, provide guidance and offer support. But we continue to be open and available to help our clients and our community any way we can.	Paige Taylor	8287196397	paige.taylor@premiersir.com	premiersothebysrealty.com	3/18/2020 11:35:45
22	Real Estate	Bear Real Estate		We are operating by appointment and meeting clients at listings. We will be masked and clients should bring their own masks until restrictions are lifted. Social distancing is still required at this time. The office is open, but please respect the current restrictions.	Kim Hyatt	8282605338	kim@bearrealestate.com	www.bearrealestate.com	4/30/2020 16:21:48
24	Restaurants, Breweries & Wineries	Banner Elk Cafe	Gift Cards or Certificates, Curbside/Drive Thru, Delivery	Hours 11-8	Cindy Broussard	8388984040		Www.bannerelkcafe.com	3/19/2020 14:41:09
25	Restaurants, Breweries & Wineries	Carolina Barbeque	Gift Cards or Certificates, Take Out, Curbside/Drive Thru	Closed inside seating though can still call in and pick up. Drive thru still open and should have online ordering available any time now.	David Calvert	8283877605	dcalvert509@gmail.com	carolinabarbequenewland.com	3/18/2020 16:43:53
26	Restaurants, Breweries & Wineries	Dunn’s Deli	Gift Cards or Certificates, Take Out, Delivery	A slight change in the hours of operation	Mike Dunn	8288986731		www.getdunnsdeli.com	3/21/2020 19:57:16
27	Restaurants, Breweries & Wineries	Mountain Grounds Coffee & Tea Co.	Gift Cards or Certificates	Yes, as of 5pm on 3/17, we are closed until April 13th. We will re-assess our opening date later as the pandemic unfolds. At this time, we are working on creating an online store so customers can buy gift cards, bagged coffee, and consignor merchandise for mailing and possibly for select pick-up times outside our shop. Until that is done, inquiries for gift cards and any remaining inventory of bagged and bulk coffee can be directed to our email address.	Will Mitchell	8284060398	mountaingroundsnc@gmail.com	www.mountaingroundsnc.com	3/18/2020 15:06:11
28	Restaurants, Breweries & Wineries	Reid's Catering Co.	Gift Cards or Certificates, Take Out	We have closed our 3 locations and are offering TAKE OUT Orders as of Thursday, March 19th from NOON until 3pm. Text/Phone orders to 828-457-5338.	Tina Houston	8284575338	reidscateringco@gmail.com	www.reidscafeandcatering.com	3/18/2020 10:20:21
29	Restaurants, Breweries & Wineries	Sorrentos Bistro	Gift Cards or Certificates, Take Out, Curbside/Drive Thru, Delivery	No dine in but carry out and curbside available for regular hours.	Burt	8288985214			3/18/2020 10:58:35
30	Restaurants, Breweries & Wineries	Banner Elk Cafe & Lodge Espresso Bar	Gift Cards or Certificates, Take Out, Curbside/Drive Thru, Delivery	No dine in. Open 11-8pm for Curbside pickup . Gift Card promotion through April : receive and additional $20 gift card with purchase of $100 card.	Cindy Broussard	8288983215	Skifamily04@charter.net	Bannerelkcafe.com	4/16/2020 19:46:07
31	Retail Shops	Art Cellar Gallery		Currently no change to regular business hours and offering private viewing times at the gallery.	Sarah Myers Hancock	8288985175	info@artcellaronline.com	www.artcellaronline.com	3/18/2020 10:02:37
32	Retail Shops	Mountain Blue Gallery	Gift Cards or Certificates	Closed until May 5th	Page Smoak	8288984477	mountainbluegallery@gmail.com	MountainBlueGallery.com	4/2/2020 11:37:31
33	Retail Shops	My Best Friends Barkery	Curbside/Drive Thru, Delivery	We plan to remain open as we are closely monitoring the progression of the virus and heeding the government recommendations. We will update any changes to our Facebook page. For those who would like to stock up on supplies you can call 828-898-5625 or you can email your order to orders@mybestfriendsbarkery.com. Curbside pick-up and local delivery will be available to those who request it in your email. Thank you, Erika and Barkery Staff	Erika Siegel	8288985625	esiegel@mybestfriendsbarkery.com	www.MyBestFriendsBarkery.com	3/18/2020 10:13:20
34	Services	Encore Travel		We are available for phone consultation if you had travel plans interrupted. As a member of the American Society of Travel Agents, Encore Travel has been advocating the need to include ALL 1099 contractors in the unemployment packages. If you had previous plans interrupted and need answers, please call and we can help navigate your situation.	Wendy Snider	8287196955	wendy@encoretravelltc.com	www.encoretravelltc.com	3/27/2020 15:06:38
35	Services	Fish Window Cleaning		Services are currently still active, taking necessary precautions	Graig Hale	4233434496	ghale@fishwindowcleaning.com	www.fishwindowcleaning.com/664	3/18/2020 10:56:09
36	Services	Highland Mapping	Special Hours for High Need Groups such as Elderly (describe next)	Employees can work from home.	Kent Rothrock	8282669145	laura@highlandmapping.com	www.highlandmapping.com	3/18/2020 10:11:26
37	Services	Highland Pro Clean		We will be providing our usual services during these times. Deep cleaning of windows, carpet, upholstery and providing antimicrobial/disinfectant cleaning to help keep us, our families and our customers safe during these unsure times.	Andrew Johansen	8287335089	highlandproclean@gmail.com	www.highlandproclean.com	3/23/2020 12:23:41
38	Services	SkyLine/SkyBest		To do our part in keeping the spread of COVID-19 (coronavirus) to a minimum, we ask that our members and customers strongly consider conducting SkyLine/SkyBest business over the phone by calling 1-800-759-2226 or online at skybest.com for the remainder of March. SkyLine Customer Center and Call Center locations will remain in operation but will be closed to the public effective Monday, March 23rd and will remain closed to the public through the end of the month. Drive-through service at the West Jefferson Call Center on Highway 194 in West Jefferson and at the Sparta Customer Center on Grayson Street in Sparta will remain open during this time. Measures Implemented in Response to COVID-19 SkyLine has implemented various measures in response to the continuing spread of coronavirus (COVID-19) and in accordance with advisories from government and healthcare officials to ensure our employees’ and our customers’ safety. Those measures include work and travel policy changes, increased education on illness prevention methods and more stringent practices for disinfecting vehicles and tools between customer visits. We want to ensure that our technicians can continue to serve our community safely, quickly and with the same level of professionalism our customers have come to expect. Our Customer Service staff will work with customers requesting special payment arrangements to assist those adversely affected, and SkyLine has additional options for business customers to maintain business continuity and modify their services as needed during this crisis. Additionally, SkyLine is assisting our area public school systems as they work to meet their students’ needs remotely during this time and have enacted a plan to provide internet connectivity to students at their homes who don’t currently have access to it due to need. For nearly 70 years our cooperative has made a point to work with our customers in difficult situations to try to keep them connected. We will continue to do that throughout the coronavirus outbreak. We know that during difficult times like this, a connection to work, school and current events in the world is more important than ever. Our broadband network is designed and ready for events like this, and is more than capable of handling a dramatic increase in the number of people working and learning from home.	Karen Powell	3368773111	karen.powell@skyline.org	www.skybest.com	3/19/2020 16:08:43
39	Services	Spangler Restoration		None	Ashli Kemo	8284065167	Ashli@callspangler.com	www.callspangler.com	3/18/2020 10:28:37
40
41
42
43
44
45
46
47
48
49
50
51
52
53
54
55
56
57
58
59
60
61
62
63
64
65
66
67
68
69
70
71
72
73
74
75
76
77
78
79
80
81
82
83
84
85
86
87
88
89
90
91
92
93
94
95
96
97
98
99
100
101
102
103
104
105
106
107
108
109
110
111
112
113
114
115
116
117
118
119
120
121
122
123
124
125
126
127
128
129
130
131
132
133
134
135
136
137
138
139