Client Pay Rates (Detailed) 2019
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--- Star Incentives Payouts --
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Course NameLanguagePer Interval (30 minutes)Per MinutePer Call1 Star2 Stars3 StarsCommitment AdherenceDual Monitors RequiredNotes
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Agero Administrative Services -
Roadside Assistance
English$5.00$0.23$0.000.00%0.00%5.00%90.00%Per talk minute or Per interval amount whichever is higher each pay period
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Spanish$1.00$0.00$0.000.00%0.00%0.00%90.00%If any spanish calls are taken during the interval CSP qualifies to earn 1.00 additional per interval if the CA% >= 91.0%
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Agero Roadside Assistance BCPEnglish$5.00$0.23$0.000.00%0.00%0.00%90.00%CSP's service as needed during call overflow and/or emergency situations. There is not a weekly schedule issued.
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AirBnB Program
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Phone and Email Support
(Certification)
English$7.000$0.00$0.000.00%0.00%0.00%90.00%No Star Incentives Earned during Certification; Agents must achieve a minimum 90% Commitment Adherence (CA%) to be eligible for $.50 per interval incentive ($1.00 per hour)
• Agents must achieve a minimum 50% NPS score to be eligible for $.50 per interval incentive
(Net Promoter Score)
* See OA for special equipment that will be provided and must be financed
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Phone and Email Support
(Production)
English$8.00$0.00$0.001.00%5.0000%12.0000%90.00%Once moved to Production, agent can earn an additonal $0.7625
per Interval for 2 stars; earn additional $1.375 per interval for 3
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Chat Performance Facilitator (PF)
Support Resource (Certification)
English$8.00$0.00$0.000.00%0.00%0.00%90.00%see Crewbie Program Phone and Email Support (Certification)
NOTES
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QualityAssurance (QA) PF
Support Resource (Certification)
English$8.00$0.00$00.00%0.0000%0.0000%90.00%see Crewbie Program Phone and Email Support (Certification)
NOTES
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QualityAssurance (QA) PF
Support Resource (Production)
English$8.50$0.00$00.00%0.7625%1.3750%90.00%
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Barnes & Noble
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Customer ServiceEnglish$4.00$1.45$0.000.00%0.00%0.00%90.00%
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B &N Customer Escalations SME
(Subject Matter Expert)
English$5.50$0.00$0.000.00%0.00%0.00%90.00%Tier 1 - Customer Escalations; 20 hrs per week
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Carnival Opportunities
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Carnival Customer ServiceEnglish$5.63$0.00$1.005.00%10.00%15.00%90.00%Per call amount or Per interval amount whichever is higher each
pay period. *If rolling 30-day CA is <85%, revenue will decrease to $5.00 per interval/$10.00 per hour.
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Carnival Direct SalesEnglish$5.00$0.00$2.0010.00%20.00%30.00%90.00%YesPer call amount or Per interval amount whichever is higher each
pay period
Additional Sales Revenue: $2 per Net Booking; $1 per VPP; $0.50 per B+; Star ratings eligible once a production SOW has be offered. (After the 45 day certification SOW).
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Carnival Travel Agent SalesEnglish$4.50$0.00$1.200.00%0.00%0.00%90.00%Per call amount or Per interval amount whichever is higher each
pay period
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Comcast Opportunities
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Comcast BeltwayEnglish$6.00$0.00$0.000.00%15.00%25.00%90.00%Star ratings eligible once a production SOW has be offered.
(After the 45 day certification SOW).
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Comcast CentralEnglish$6.00$0.00$0.000.00%15.00%25.00%90.00%$10.00 Per Confirmed RGU - Revenue Generating Unit
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Comcast GB-WNEEnglish$6.00$0.00$0.000.00%15.00%25.00%90.00%Greater Boston - Western New England Region
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Comcast BillingEnglish$6.00$0.00$0.000.00%15.00%0.00%90.00%Billing Calls only. If rolling 30-day CA is <85%, revenue will decrease to $5.50 per interval/$11.00 per hour.
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Conifer Health SolutionsEnglish$6.25$0.00$0.000.00%0.00%0.00%90.00%Star Incentives not known at this time;
Mon-Fri Only; no weekends
Mac users must have Boot Camp Unlimited Long Distance (AVG will be used) Chrome or Firefox
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Cross Country Home Serv icesEnglish
Spanish
$5.40$0.00$0.000.00%0.00%0.00%90.00%24 hrs, 365 days a year
3 hours on Mondays (required)
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Disney Opportunities
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Dining ReservationsEnglish$4.50$0.00$0.000.00%7.00%12.00%90.00%
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Resorts ReservationsEnglish$4.50$0.17$0.000.00%7.00%12.00%90.00%Per talk minute or Per interval amount whichever is higher each pay period
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MainlineEnglish$4.13$0.21$0.000.00%7.00%12.00%90.00%Per talk minute or Per interval amount whichever is higher each
pay period
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EnterpriseEnglish$5.25$0.00$0.005.00%8.00%15.00%90.00%See OA for dates to take live calls and earn revenue. Dual Monitors recommended; Star Incentive eligible during Production SOW.
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InteractionsEnglish$4.50$0.00$0.000.00%0.00%0.00%90.00%No phone line needed for this one; 95% accuracy needed on
utterances and response rate less than 1 second.
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Interval Exchange Program
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Interval Exchange Clusters
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Skill 1English$4.50$0.20$0.000.00%0.00%0.00%90.00%Per talk minute or Per interval amount whichever is higher each
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Skill 2English$4.75$0.22$0.000.00%0.00%0.00%90.00%Master each Skill and move up the ladder in pay
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Skill 5English$4.87$0.24$0.000.00%0.00%0.00%90.00%
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Skill 19English$5.00$0.26$0.000.00%0.00%0.00%90.00%Also opportunity for Internet Support and Interval Email at this level
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Skill 1French$8.00$0.33$0.000.00%0.00%0.00%90.00%Call Centers will be providing services to Members from France.
Call Centers with Agents who speak and write fluently Neutral French are strongly encouraged to express interest.
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Skill 2French$8.50$0.00$0.000.00%0.00%0.00%90.00%Master each Skill and move up the ladder in pay
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Skill 5French$9.00$0.00$0.000.00%0.00%0.00%90.00%
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Skill 19French$10.00$0.00$0.000.00%0.00%0.00%90.00%Also opportunity for Internet Support and Interval Email at this level
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Skill 1Spanish$8.00$0.00$0.000.00%0.00%0.00%90.00%Calls from customers in Spain; Call Centers with Agents who
speak and write fluently Neutral Spanish or Spanish similar to Castilian Spanish are strongly encouraged to express interest.
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Skill 2Spanish$8.50$0.00$0.000.00%0.00%0.00%90.00%Master each Skill and move up the ladder in pay
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Skill 5Spanish$9.00$0.00$0.000.00%0.00%0.00%90.00%
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Skill 19Spanish$10.00$0.00$0.000.00%0.00%0.00%90.00%Also opportunity for Internet Support and Interval Email at this
level
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Interval HyattEnglish$6.25$0.31$0.000.00%0.00%0.00%90.00%Per talk minute or Per interval amount whichever is higher each
pay period
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Interval ShellEnglish$6.25$0.31$0.000.00%0.00%0.00%90.00%Per talk minute or Per interval amount whichever is higher each
pay period
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Interval CruisesEnglish$6.25$0.31$0.000.00%0.00%0.00%90.00%
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Intuit Opportunities
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Phone Support
(Web Cam to be required)
English$4.75$0.18$0.000.00%0.00%0.00%90.00%Star incentives only paid if per minute is earned. This one will require Web Cam once the main season starts.
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Smartlook Phone & VideoEnglish$5.50$0.24$0.000.00%0.00%0.00%90.00%Take calls and video sessions with customers
Call centers will be required to purchase and wear a white or red Polo style
shirt with no visible logo.
Webcam and Web Around Banner Round Ocean Blue will be mailed
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Fast Track Phone SupportEnglish$4.75$0.18$0.000.00%0.00%0.00%90.00%Star incentives only paid if per minute is earned.
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QuickbooksEnglish$7.00$0.00$0.000.00%0.00%0.00%90.00%Enrollment Self-Paced Prep Course!
An additional opportunity to review materials and pass the
enrollment assessment BEFORE enrolling in the QuickBooks
course.**If rolling 30-day CA is <85%, revenue will decrease to $6.00 per interval/$12.00 per hour
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ProSeries One (PCG)
(small to medium businesses)
English$6.00$0.26$0.000.00%0.00%0.00%90.00%Professional Tax Software Tech Support & Tax Service Support via Phone
Year Round - Weekend requirement during Peak Time
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Lacerte Customer Service and Inbound
Renewal Support
(large tax and accounting firms)
English$6.00$0.26$0.000.00%0.00%0.00%90.00%Service Type: Customer Service & Inbound Sales
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Mint (Chat Support)English$5.50Service Type: Customer Service & Inbound Sales
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Lacerte Concierge
Customer Support Data Entry
English$5.00$0.00$0.000.00%0.00%0.00%90.00%Service Type: Customer Support & Data Entry
Year Round - Currently No Weekends; Customer Service Data Entry (IVR) ; Calls 30 to 60 seconds long
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Home DepotEnglish$6.25$0$0.000.00%0.00%0.00%90.00%MAC computers supported with out having Boot Camp. See Tech
requirements
Must pass the Pre-assessment with a 70% or higher to be accepted
May offer a per minute rate, but not posted at this time
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MDLiveEnglish$5.75$0.00$0.000.00%0.00%5.00%90.00%Telehealth provider; Star Rating earned during production
SOW's.
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Neiman Marcus
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Customer ServiceEnglish$5.75$0.24$00.00%15.00%30.00%90.00%Not AllowedCustomer Service
AZ, CO, FL, GA, HI, IL, LA, MI, MO, NC, NJ, NV, PA, TX, VA,
WA, and the District of Columbia Secondary Background Check Required Dual Screens NOT allowed
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QualityAssurance Performance
Facilitator - Certification
English$5.75$0.00$00.00%0.00%0.00%0.00%Not AllowedCertification SME /QA Support
AZ, CO, FL, GA, HI, IL, LA, MI, MO, NC, NJ, NV, PA, TX, VA,
WA, and the District of Columbia Secondary Background Check Required Dual Screens NOT allowed
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QA PF - Production SOWEnglish$7.00$0.00$00.00%0.00%0.00%0.00%see above line
Must service a minimum of 1 interval a week on phones
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Chat Performance Facilitator -
Certification
English$5.75$0.00$00.00%0.00%0.00%0.00%Not AllowedChat Support Resource
AZ, CO, FL, GA, HI, IL, LA, MI, MO, NC, NJ, NV, PA, TX, VA,
WA, and the District of Columbia Secondary Background Check Required Dual Screens NOT allowed
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Chat PF - Production SOWEnglish$6.25$0.00$00.00%0.00%0.00%0.00%Not Allowedsee above line
Must service a minimum of 1 interval a week on phones
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Princess CruisesEnglish$5.00$0.22$0.000.00%0.00%0.00%0.00%YesPer talk minute or Per interval amount whichever is higher each
pay period;
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QuillEnglish$4.50$0.22$0.000.00%0.00%0.00%90.00%Quill is a Staples subsidiary
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Road AmericaEnglish$5.00$0.22$0.000.00%0.00%0.00%90.00%Per talk minute or Per interval amount whichever is higher each
pay period; Also may include Canada Calls
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Spanish$0.50$0.00Per talk minute or Per interval amount whichever is higher each
pay period
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Staples Program
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Business Advantage
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Customer Service and SalesEnglish$5.50$0.00$0.000.00%0.00%0.00%90.00%
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Business ChatEnglish$5.25$0$0.000.00%0.00%0.00%90.00%YESSOW will include additional intervals for peak season; Windows 8 or 10; Dual Monitors are required and PC Check will verify or IT will verify.
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SBA EmailEnglishTBD - will update when posted and available; SBA is the Staples Business Advantage
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Dot.com (Consumers)
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Customer Service and SalesEnglish$5.50$0.00$0.000.00%0.00%0.00%95.00%1 star - 95% CA%
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ChatEnglish$5.25$0.00$0.000.00%0.00%0.00%95.00%Must enroll in Staples Customer Service at this time, in order to have Opportunity to take Staples Rewards upskill and be invited to participate in training for Email or Chat. Separate SOW's are issued.
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EmailEnglish$0.00$0$0.000.00%0.00%0.00%95.00%see above - TBD
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TXU EnergyEnglish$5.75$0.00$0.000.00%$0$00Energy provider for TX residence. Often is open for non-TX
agents
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Walgreen'sEnglish$4.70$0.00Call Center Company may earn additional $0.80 per Interval
for each interval over 240 Service Intervals. (seasonal offering)
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