|RTX London 2018 FAQ|
|RTX Customer Service:|
Phone: 0844 4539077
|What is RTX London?||Entering it's second year, RTX London brings together our fantastic European Community for two days of animation, gaming, and comedy experiences. See some of your favorite Rooster Teeth content on Center Stage, at panels, or autograph signings.|
|Is there an age limit to RTX London?||Age is just a number! Come one, come all. Children 6 years of age or younger get in for free with a paying adult. However, please note that RTX London does not provide children with supervision, so do not send your kids to the event alone if they cannot take care of themselves.|
|What if I'm under 18?||Anyone can come to RTX London, but if you're under 18, make sure your parent or guardian is aware that RTX London is not responsible for you.|
|What is this year’s event hashtag?||#RTXLondon. We love seeing all of your great posts and stories!|
|When will badges go on sale?||Badges will officially go on sale with Early Bird Pricing rates on April 23, 10 am GMT for RT Box members; April 25, 10 am GMT for FIRST members; and April 27, 10 am GMT for the general public. Early Bird rates will be available through May 3, 11:59 pm GMT, or until sold out.|
I didn't receive my early access code as an RT Box or FIRST member. What should I do?
|The email came from Rooster Teeth. Check your spam folder first. If you still don't see it there, email email@example.com.|
|How many badges can I purchase in one transaction?||In one transaction, you can purchase up to 2 Platinum Badges, 4 Weekend Badges, and 4 Single Day Badges.|
|Where do I pick up by badge(s)?||All tickets will need to be picked up on-site at RTX (at ExCeL London) with a valid ID and confirmation email.|
|What is the refund policy?||All RTX London badges are non-refundable, sorry. But, they are transferable! Check out forums on www.roosterteeth.com where many fans are willing to buy/trade badges. You can also visit this link for step by step instructions for transferring badges from your Universe account https://universe.desk.com/customer/en/portal/articles/2396763-how-to-transfer-a-ticket|
|Can I transfer my badge to someone else?||Of course! You can visit this link for step by step instructions for transferring badges from your Universe account https://universe.desk.com/customer/en/portal/articles/2396763-how-to-transfer-a-ticket|
|What type of ID do I need to pick up my badge at will call?||We require a valid photo ID (license, passport, etc.) AND the confirmation email (printed or electronic) to pick up your badge.|
|Can someone else pick up a badge for me?||No, the name registered with the badge is the only name we will give a badge to. If your name isn’t on the badge, we cannot give you a badge on someone’s behalf. If you need to change the name on your badge, please visit this helpful link. https://universe.desk.com/customer/en/portal/articles/1352798-how-to-edit-ticket-information|
|Panels / Show|
|What are the show hours?||Exhibit FloorSaturday, September 15- Doors open 9:00 a.m. BST and close 6:00 p.m. BST. Sunday, September 16- Doors open 9:00 a.m. BST and close 6:00 p.m. BST.Advanced Onsite Pick Up/RegistrationFriday, September 14- Early Badge Pickup 2:00 p.m. BST and close 7:00 p.m. BST. Saturday, September 15- Doors open 7:30 a.m. BST and close 5:00 p.m. BST. Sunday, September 16- Doors open 7:30 a.m. BST and close 1:00 p.m. BST.|
|Where can I find the schedule?||We are still creating this year’s brilliant schedule. Once the schedule is ready, it will be posted on www.rtxlondon.com and promoted across social media.|
|When will _____ be announced?||Event specifics, such as panel schedule, special guests, night activities, and more, are usually announced about a month prior to the event. Sorry it's not available sooner, but we promise it will be worth it!|
|When/Where is queuing for panels?||You can begin queuing for panels 1 hour before each panel. There will be Guardians and signage directing you to the appropriate queuing line for each panel.|
|Are there RTX London after hours activities I can go to?||Yes, we will have many after hours events you can participate in. They will be posted on www.RTXLondon.com.|
|Do you clear the rooms between panels?||Yes, after a panel session concludes the audience must clear out to prepare the room for the next panel session.|
|Cosplay/Weapons Policy||Please be aware of the RTX London costume weapons policy and help us have a safe and fun event!|
•No functional weapons are allowed
•All costume weapons MUST be inspected at entrance
•Swords must be tied to a costume in such a way that they cannot be drawn
•All persons with costume weapons must have security wristband
|Will there be a bag check?||Security is always our biggest concern but similar to last year we will not have bag checks|
|Where will the Weapons Check be for cosplay weapons?||Yes, there will be a designated table for those in cosplay to check in at for weapons check approval and to be peace bonded.|
|Is there a lost and found?||If you lost an item, please visit the registration desk to check if it has been turned in.|
|What is Rooster Teeth’s Harassment Policy at RTX London?||RTX London has a ZERO TOLERANCE POLICY for harassment of any kind, including but not limited to:|
Stalking, intimidation, offensive verbal comments, physical assault and/or battery, harassing or non-consensual photography Or recording, sustained disruption of panels, signings, and other events, bathroom policing inappropriate physical contact, unwelcome physical attention, or hate symbols.
In relation, but not limited to:
Race, color, national origin, gender, gender identity, gender presentation, sexual orientation, age, body size, disability, appearance, religion, citizenship, or pregnancy
Hate symbols are not permitted at RTX London, including as part of cosplay, and RTX London will not allow costumes that contain hate symbols or appropriate the symbolism of hate groups, including, but not limited to, historical/comic-related/satirical costumes that are associated with Nazis. Whether a behavior or a costume violates this policy shall be determined by RTX London in its sole discretion.
Anyone can report harassment. If someone’s behavior has made you uncomfortable, or if you witness the same happening to someone else, you should immediately contact RTX London Staff or an RTX London Guardian.
If necessary, we will contact local law enforcement, provide escort, offer a safe place or otherwise assist those experiencing harassment to make sure they feel safe for the rest of RTX London.
Remember - COSPLAY IS NOT CONSENT. Keep your hands to yourself. If you would like to take a picture with or of another RTX London fan, always ask first and respect that person's right to say no. When at RTX, be respectful, be nice, be cool and be kind to each other.
If you are harassed, please notify the closest Guardian and your issue will be immediately addressed with the appropriate authorities.
Rooster Teeth reserves the right to remove anyone violating the community rules or standards from RTX and/or restrict entry.
|Are service animals permitted?||The only animals permitted onsite at the Excel Centre are registered service animals. No pets allowed.|
|What DDA accommodations are provided onsite?||RTX London will provide Medical Assistance Stickers to individuals who may have mobility, physical, vision, hearing, cognitive, psychological, and invisible or other types of disabilities. Stickers can be picked up at the registration desk at the ExCel Center. This sticker identifies you to Staff, Crew, and Security, and indicates you might need additional assistance. |
Badges with a Medical Assistance Sticker are only applicable for one individual through the entire convention.
|How does wheelchair access/carers work?||The venue and the RTX space is compliant and easy to get around. Yes, all carers, as long as they have a badge, will be able to accompany you to autograph sessions and panels. The carer must have their own badge to accompany you.|
|Do you offer accommodations for those with anxiety or related problems?||We will have a Quiet Room available for those needing a break for noise and crowds. Check your onsite program or the registration desk for the Quiet Room location. This room will be monitored by Guardian members. Please be courteous of others while utilizing this room.|
|What is an autograph code?||Autograph codes are redeemable for 1 Autograph Session at RTX London on a first come, first serve basis. Autograph Sessions will be announced in August.|
|Do I have to bring my own item to get signed or are they available for purchase?||You are welcome to bring anything to be signed. Talent has sharpies, but you must bring an item for signing. You can also purchase items in our official Rooster Teeth Merchandise Store in the exhibit hall. There is a MAXIMUM of two (2) items that can be signed.|
|What are Guardians?||Guardians are chosen Rooster Teeth Community members who dedicate their time and skills to help make RTX an amazing experience for everyone. Guardians provide support for attendees, special guests, Rooster Teeth cast/crew, and each other. Guardians are the customer service and crisis management front line of RTX. Guardians represent RTX, Rooster Teeth, and the RT Community. The RT Community is pretty incredible and we aim to bring the best (and those aspiring to be the best) community representatives into our Guardian ranks.|
|Can I be a Guardian at RTX London 2018?||Applications for RTX London 2018 have closed. Keep an eye out in the winter for the 2019 application.|
|What makes a Guardian?||We look for applicants willing to do tasks assigned, sporting positive attitudes, patience, strong customer service skills, and a genuine desire to make the RTX experience awesome for everyone. We strive to make the show a safe place for all fans. Successful Guardians must be comfortable in crowds/crowded spaces. They must be able to deal with emergencies with a cool head. They must be willing to work with their team. We have a variety of jobs that range from super exciting to oddly mundane, but all jobs/tasks are important and necessary. We expect everyone to put their full effort into every task. Guardians must be 18+.|
|Are you going to offer discounted hotel rooms?||For 2018 we are looking into potential options to help alleviate the cost of travel.|
|Where can I park?||We recommend ride sharing for locals, utilizing your hotel's parking, or Excel Centre's 2 car parks. (https://www.excel.london/visitor/getting-here/driving-and-parking).|