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2 | Welcome to the schedule for Services Week 2020, 3–7 Feb Services week is a nationwide, cross-government event that looks at how we can work together to deliver end-to-end, user-focused services. Last time, more than 20 government organisations ran more than 55 sessions in Blackpool, Edinburgh, Leeds, London, Manchester, Newcastle, Nottingham, Plymouth and Sheffield. These included workshops, talks and training in central government, local authorities, the NHS, executive agencies and arm’s length bodies. We expect Services Week 2020 to be even bigger, better and more diverse than this year. The events are open to civil servants and people working for the public sector. Click on the part of the country you’re interested in to get started! *In the published to the web version the links below do not work. Instead you'll find links to the tabs at the top of the page | ||
3 | Online/remote | ||
4 | East of England/East Anglia | ||
5 | Greater London | ||
6 | Midlands | ||
7 | North | ||
8 | Northern Ireland | ||
9 | Scotland | ||
10 | South | ||
11 | Wales | ||
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1 | Services Week 2020 East of England/East Anglia | |||||
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3 | Time | Monday, 3 Feb | Tuesday, 4 Feb | Wednesday, 5 Feb | Thursday, 6 Feb | Friday, 7 Feb |
4 | 09:00 | |||||
5 | 10:00 | 1. LGSS / Cambridgeshire County Council 2. Show and Tell 3. TechKnow - Cambridgeshire's social care digital innovation project 4. Go to Scott House, Huntingdon, PE29 3AD any time from 10am to 12pm - it's a drop in show and tell! Contact adele.gilpin@cambridgeshire.gov.uk | ||||
6 | 11:00 | |||||
7 | 12:00 | |||||
8 | 13:00 | 1. LGSS / Cambridgeshire County Council 2. Workshop / training 3. The importance of solving the right problem 4. https://public.huddle.com/a/awoZVRg/index.html https://www.eventbrite.com/e/services-week-2020-designing-for-the-future-solving-the-right-problem-tickets-90977717803 | ||||
9 | 14:00 | |||||
10 | 15:00 | |||||
11 | 16:00 | |||||
12 | 17:00 | |||||
13 | 18:00 | |||||
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16 | How to use this sheet: | Once your event is confirmed, please add it to the relevant sheet. Please add the following information for each event: 1. organisation 2. event type (workshop, training, show & tell, etc) 3. event title 4. link to more information (e.g. Eventbrite, Attending.io) | ||||
1 | Services Week 2020 North | |||||
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3 | Time | Monday, 3 Feb | Tuesday, 4 Feb | Wednesday, 5 Feb | Thursday, 6 Feb | Friday, 7 Feb |
4 | All day | North East Service Design Network TusPark 10am-5pm | OneTeamGov User Research Unconference at HMRC Digital Delivery Centre Shipley | Introduction to service design training in Gateshead | Introduction to service design training in Blackpool | |
5 | 09:00 | OneTeamGov Services Week meetup at York City Council | ||||
6 | 10:00 | Leeds Gov Design (10.00am-12:30pm) at GDS Academy Leeds - Si | ||||
7 | Designing for change: choosing the right solution. Room 3.18, 2 St Peters Square, Manchester. 10.30am-11am. Stacey Gee UC Manchester | Journey Mapping Workshop HMRC Newcastle Building 9, red show and tell 10:00 - 12:00 | Accessibility Workshop, Hippo Digital, Aire Street, Leeds, 10am-12pm, Fern Williams and Will Turner PhD | |||
8 | 11:00 | From paper to Prototype. Prototyping workshop for all levels. Room 3.18, 2 St Peters Square, Manchester. 11.30am-1pm. UC design team Manchester | ||||
9 | 12:00 | |||||
10 | 12:30 | Content design for services 12:30pm - 1.30pm Warbreck Hill Road, Blackpool Dan Howarth | ||||
11 | 13:00 | Mastering silos to connect with policy teams Hippo Digital, Aire Street, Leeds, 1pm-2pm James Johnson @designandpolicy | ||||
12 | 14:00 | |||||
13 | 15:00 | Designing for Identity, Hippo Digital, Aire Street, Leeds, 3pm-4pm Darren Hutton and Sally Henstock | ||||
14 | 16:00 | |||||
15 | 17:00 | |||||
16 | 18:00 | |||||
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19 | How to use this sheet: | Once your event is confirmed, please add it to the relevant sheet. Please add the following information for each event: 1. organisation 2. event type (workshop, training, show & tell, etc) 3. event title 4. link to more information (e.g. Eventbrite, Attending.io) | ||||
1 | Services Week 2020 Northern Ireland | |||||
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3 | Time | Monday, 3 Feb | Tuesday, 4 Feb | Wednesday, 5 Feb | Thursday, 6 Feb | Friday, 7 Feb |
4 | 09:00 | |||||
5 | 10:00 | |||||
6 | 11:00 | |||||
7 | 12:00 | |||||
8 | 13:00 | |||||
9 | 14:00 | |||||
10 | 15:00 | |||||
11 | 16:00 | |||||
12 | 17:00 | |||||
13 | 18:00 | |||||
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16 | How to use this sheet: | Once your event is confirmed, please add it to the relevant sheet. Please add the following information for each event: 1. organisation 2. event type (workshop, training, show & tell, etc) 3. event title 4. link to more information (e.g. Eventbrite, Attending.io) | ||||
1 | Services Week 2020 Scotland | |||||
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3 | Time | Monday, 3 Feb | Tuesday, 4 Feb | Wednesday, 5 Feb | Thursday, 6 Feb | Friday, 7 Feb |
4 | 09:00 | |||||
5 | 10:00 | |||||
6 | 11:00 | |||||
7 | 12:00 | |||||
8 | 13:00 | |||||
9 | 14:00 | |||||
10 | 15:00 | |||||
11 | 16:00 | |||||
12 | 17:00 | |||||
13 | 18:00 | |||||
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16 | How to use this sheet: | Once your event is confirmed, please add it to the relevant sheet. Please add the following information for each event: 1. organisation 2. event type (workshop, training, show & tell, etc) 3. event title 4. link to more information (e.g. Eventbrite, Attending.io) | ||||
1 | Services Week 2020 South | |||||
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3 | Time | Monday, 3 Feb | Tuesday, 4 Feb | Wednesday, 5 Feb | Thursday, 6 Feb | Friday, 7 Feb |
4 | 09:00 | |||||
5 | 10:00 | Dorset Council, Service Design Learning event, drop in clinic & showcase, 10-12 https://www.eventbrite.co.uk/e/services-week-2020-learn-tools-and-techniques-to-help-improve-services-tickets-91306567401 | ||||
6 | 11:00 | |||||
7 | 12:00 | South Gloucestershire Council, User-centred design drop in, Badminton Rd canteer, 12-2pm | South Gloucestershire Council, User-centred design drop in, Badminton Rd canteer, 12-2pm | South Gloucestershire Council, ‘Introduction to services week and local government service design’ session 12-1pm, room 0013 Badminton Rd. Email digital@southglos.gov.uk to register your interest. | ||
8 | 13:00 | South Gloucestershire Council, ‘User-centred research and design’ session 1-2pm, room 2007 Badminton Rd. Email digital@southglos.gov.uk to register your interest. | ||||
9 | 14:00 | Defra DDTS 'Services Week: The digital Fast Stream and Accessibility.' Kite Wing, Temple Quay House, Bristol. Email: daniel.callan@defra.gov.uk for more details dxw digital run session for Maritime and Coastguard Agency: A talk about Discovery, Design, Delivery & implementation of Digital Services in Government, Spring Place 105 Commercial Road Southampton SO15 1EG, 2-2.30pm dxw digital run session for Maritime and Coastguard Agency: A talk about how service assessments work and what you need to know. Spring Place 105 Commercial Road Southampton SO15 1EG, 2.30-3.00pm | ||||
10 | 15:00 | dxw digital run session for Maritime and Coastguard Agency: A talk about Discovery, Design, Delivery & implementation of Digital Services in Government, Spring Place 105 Commercial Road Southampton SO15 1EG, 3-3.30pm dxw digital run session for Maritime and Coastguard Agency: A talk about how service assessments work and what you need to know. Spring Place 105 Commercial Road Southampton SO15 1EG, 3.30-4.00pm | ||||
11 | 16:00 | |||||
12 | 17:00 | |||||
13 | 18:00 | |||||
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16 | How to use this sheet: | Once your event is confirmed, please add it to the relevant sheet. Please add the following information for each event: 1. organisation 2. event type (workshop, training, show & tell, etc) 3. event title 4. link to more information (e.g. Eventbrite, Attending.io) | ||||
1 | Services Week 2020 Midlands | |||||
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3 | Time | Monday, 3 Feb | Tuesday, 4 Feb | Wednesday, 5 Feb | Thursday, 6 Feb | Friday, 7 Feb |
4 | All day | Digital and Agile Awareness course in Birmingham | ||||
5 | 09:00 | |||||
6 | 10:00 | TechKnow – Cambridge’s social care digital innovation project LGSS Show and Tell Go to Northampton County Council, One Angel Square, Northampton, NN1 1ED any time from 10am until 2pm. It's a drop in show and tell! Contact adele.gilpin@cambridgeshire.gov.uk Making easy services for real life problems at West Midlands Combined Authority Workshop led by Hippo Digital; 10am-12pm Contact Martin.Price@wmca.org.uk for a place | ||||
7 | 11:00 | What is a service? What do we mean by GDS principles? at West Midlands Combined Authority Town Square discussion; 11am-12pm Contact Martin.Price@wmca.org.uk to come along | Zooming out and seeing the bigger picture at West Midlands Combined Authority Workshop led by Methods; 11am-1pm Contact Martin.Price@wmca.org.uk for a place | User Centred Design and Accessibility at Homes England Workshop/Show and Tell with Homes England/Difrent 11.30am – 2.30pm https://difrent-services-week.eventbrite.co.uk | ||
8 | 12:00 | What do we mean by accessibility? at West Midlands Combined Authority Town Square discussion; 12pm – 1pm Contact Martin.Price@wmca.org.uk to come along | Lightning Talks – Services and Accessibility
at West Midlands Combined Authority Presentations from WMCA Design Team, Ministry of Justice and Difrent; 12pm – 1pm Contact Martin.Price@wmca.org.uk to come along | |||
9 | 13:00 | The importance of solving the right problem LGSS/Northamptonshire County Council Workshop/training https://public.huddle.com/a/awoZVRg/index.html https://www.eventbrite.com/e/services-week-2020-designing-for-the-future-solving-the-right-problem-tickets-91332452825 | ||||
10 | 14:00 | DVSA Nottingham 13:15-15:45 15 Principles of Good Services and Our Accessibility Journey Talks, demos, have-a-go sessions and a workshop | ||||
11 | 15:00 | |||||
12 | 16:00 | |||||
13 | 17:00 | |||||
14 | 18:00 | |||||
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17 | How to use this sheet: | Once your event is confirmed, please add it to the relevant sheet. Please add the following information for each event: 1. organisation 2. event type (workshop, training, show & tell, etc) 3. event title 4. link to more information (e.g. Eventbrite, Attending.io) | ||||
1 | Services Week Remote & Online (check all location tabs below👇) | |||||
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3 | Time | Monday, 3 Feb | Tuesday, 4 Feb | Wednesday, 5 Feb | Thursday, 6 Feb | Friday, 7 Feb |
4 | 09:00 | |||||
5 | 10:00 | Services Week kick-off with panel discussion, 10 – 11:15 am (Zoom link via Slack and mailing lists) | Remote case study: 'Neurodiversity Across Digital', Clare Hussey, HMRC (Google Meet links via Slack and mailing lists) | NHSX: Children and Young People's Mental Health Alpha (Embedding digital teams into local services) | ||
6 | Service Design Clinic, GDS – various times | Service Design Clinic, GDS – various times | ||||
7 | 11:00 | Online Talk: Improving the UX of shared services for staff - You can do it! Government Shared Services, Cabinet Office, 11:00 to 12:00 Google Hangout: https://meet.google.com/rzc-ddpu-orj?hs=122 or join by phone: +44 20 3956 0612? PIN: ?417 170 864#? | 11:00-11:45 Public sector accessibility regulations - update & Q&A - Zoom webinar (GDS) (Zoom link via Slack and mailing lists) | Case study - discuss a design challenge: joiining up website content and transactional services Google hangout meet.google.com/fvt-ikgt-scq Meeting ID meet.google.com/fvt-ikgt-scq Phone Numbers (GB) +44 20 3957 2691 PIN: 435 957 709# | ||
8 | Cross-government climate show and tell, GDS, Whitechapel Building, 611, 11:00–12:00 (Streaming link via Slack and mailing lists) | |||||
9 | 12:00 | Remote case study: Using service patterns to change the conversation in local government – Nic Ward, Essex County Council (Zoom link via Slack and mailing lists) | Remote case study: Assessing end-to-end services – Making Tax Digital HMRC (Zoom link via Slack and mailing lists) | Remote case study: Silvia Grant – Flood Warning Service, Defra (Zoom link via Slack and mailing lists) | Remote case study: David Singer – Immigration and asylum appeal service, HMCTS (Zoom link via Slack and mailing lists) | Remote case study: Mat Johnson – NHS 111 online (Zoom link via Slack and mailing lists) |
10 | 13:00 | Show & Tell: Supplier Identity & Evidence Services (Crown Commercial Service) Password: Commercial | Remote session: ‘Future of User Research’, Jonathan Nicholls, Cross-government Head of User Research (GDS), 1–2pm (Google Meet links via Slack and mailing lists) | Discuss a design challenge: How to measure your service’s performance – Chris Thomas, Lina Nilsson, John Byrne (Google Meet link via Slack and mailing lists) | User Needs 101 13:00 to 13:30 Sarah Stokes - NHS BSA/Difrent https://meet.google.com/wkz-nkon-gcp | |
11 | 14:00 | Book, manage and refer appointments show and tell Join Hangouts Meet: https://meet.google.com/zzg-onfv-hjt | Remote Session: 'Workplace Empathy', Gill Kennedy and Barbara Price HMRC (Google Meet links via Slack and mailing lists) | Remote session: 'Who are NHSX? Who are the Digital Transformation team and what are we working on?' Chance to share your thoughts. Google Hangouts meet | Open show and tell via YouTube Livestream, GDS https://www.eventbrite.co.uk/e/government-digital-service-open-show-and-tell-tickets-92208571319 | |
12 | 15:00 | |||||
13 | 15:30 | Online Talk: Improving the UX of shared services for staff - You can do it! Government Shared Services, Cabinet Office, 3:30 to 4:30 Google Hangout: https://meet.google.com/snq-yqcn-zxw?hs=122 or join by phone: +44 20 3956 2374? PIN: ?404 955 454?# | ||||
14 | 16:00 | |||||
15 | 17:00 | |||||
16 | 18:00 | |||||
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19 | How to use this sheet: | Once your event is confirmed, please add it to the relevant sheet. Please add the following information for each event: 1. organisation 2. event type (workshop, training, show & tell, etc) 3. event title 4. link to more information (e.g. Eventbrite, Attending.io) | ||||
1 | Services Week 2020 Wales | |||||
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2 | ||||||
3 | Time | Monday, 3 Feb | Tuesday, 4 Feb | Wednesday, 5 Feb | Thursday, 6 Feb | Friday, 7 Feb |
4 | 09:00 | |||||
5 | 10:00 | |||||
6 | 11:00 | |||||
7 | 12:00 | |||||
8 | 13:00 | |||||
9 | 14:00 | |||||
10 | 15:00 | |||||
11 | 16:00 | |||||
12 | 17:00 | |||||
13 | 18:00 | |||||
14 | ||||||
15 | ||||||
16 | How to use this sheet: | Once your event is confirmed, please add it to the relevant sheet. Please add the following information for each event: 1. organisation 2. event type (workshop, training, show & tell, etc) 3. event title 4. link to more information (e.g. Eventbrite, Attending.io) | ||||