1 | City of Asheville Noise Complaint* Dashboard | |||||||||||||||||||||||||||||||||||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
2 | Last updated: | March 23, 2023 | ||||||||||||||||||||||||||||||||||||||||||||||
3 | www.bit.ly/coa-noise-dashboard | |||||||||||||||||||||||||||||||||||||||||||||||
4 | * Reported complaints are not deemed violations until investigated | |||||||||||||||||||||||||||||||||||||||||||||||
5 | ||||||||||||||||||||||||||||||||||||||||||||||||
6 | 2023 | Complaints by Source received by month | 2022 | Complaints by Source received by month | 2021 | Type of complaint received by month | ||||||||||||||||||||||||||||||||||||||||||
7 | Complaint Received by Source | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | Total | Complaint Received by Source | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | Total | Complaint Received by Source | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | Total | ||||||
8 | APD Daily Report | 60 | 59 | 32 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 151 | APD Daily Report | 52 | 64 | 71 | 111 | 100 | 104 | 83 | 80 | 98 | 117 | 58 | 59 | 997 | APD Daily Report | 74 | 124 | 63 | 67 | 328 | ||||||||||||||
9 | Asheville App | 2 | 12 | 13 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 27 | Asheville App | 0 | 0 | 0 | 1 | 1 | 2 | 1 | 4 | 2 | 2 | 1 | 3 | 17 | Asheville App | 2 | 2 | 1 | 1 | 6 | ||||||||||||||
10 | Direct email | 13 | 14 | 7 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 34 | Direct email | 18 | 10 | 12 | 16 | 17 | 14 | 34 | 15 | 26 | 26 | 11 | 10 | 209 | Direct email | Noise Ordinance Effective September 15, 2021 | 34 | 77 | 27 | 10 | 148 | |||||||||||||
11 | DSD Staff | 4 | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 5 | DSD Staff | 0 | 0 | 1 | 2 | 0 | 2 | 1 | 0 | 0 | 2 | 1 | 0 | 9 | DSD Staff | 0 | 0 | 0 | 0 | 0 | ||||||||||||||
12 | Jotform | 26 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 26 | Jotform | 9 | 17 | 35 | 31 | 23 | 44 | 33 | 21 | 32 | 58 | 30 | 11 | 344 | Jotform | 0 | 7 | 14 | 15 | 36 | ||||||||||||||
13 | Phone Call | 0 | 7 | 3 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 10 | Phone Call | 2 | 3 | 4 | 5 | 5 | 4 | 4 | 3 | 2 | 3 | 1 | 1 | 37 | Phone Call | 8 | 6 | 6 | 5 | 25 | ||||||||||||||
14 | Total Calls Received | 105 | 93 | 55 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 253 | Total Calls Received | 81 | 94 | 123 | 166 | 146 | 170 | 156 | 123 | 160 | 208 | 102 | 84 | 1613 | Total Calls Received | 118 | 216 | 111 | 98 | 543 | ||||||||||||||
15 | ||||||||||||||||||||||||||||||||||||||||||||||||
16 | 2023 | Type of complaint received by month | 2022 | Type of complaint received by month | 2021 | Type of complaint received by month | ||||||||||||||||||||||||||||||||||||||||||
17 | Complaint Type | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | Total | Complaint Type | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | Total | Complaint Type | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | Total | ||||||
18 | Business Operations | 13 | 5 | 8 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 26 | Business Operations | 8 | 3 | 9 | 36 | 13 | 43 | 32 | 25 | 31 | 52 | 8 | 5 | 265 | Business Operations | 24 | 50 | 25 | 6 | 105 | ||||||||||||||
19 | Busker | 4 | 8 | 3 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 15 | Busker | 1 | 2 | 1 | 0 | 4 | 0 | 7 | 6 | 8 | 9 | 1 | 6 | 45 | Busker | 9 | 2 | 1 | 2 | 14 | ||||||||||||||
20 | Construction | 3 | 3 | 3 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 9 | Construction | 2 | 3 | 1 | 13 | 6 | 4 | 4 | 5 | 5 | 12 | 10 | 4 | 69 | Construction | 2 | 14 | 8 | 5 | 29 | ||||||||||||||
21 | Dog Barking/Animal | 2 | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 3 | Dog Barking/Animal | 4 | 0 | 1 | 2 | 2 | 2 | 2 | 3 | 7 | 4 | 5 | 1 | 33 | Dog Barking/Animal | 0 | 0 | 3 | 0 | 3 | ||||||||||||||
22 | Fireworks | 1 | 1 | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 3 | Fireworks | 0 | 0 | 0 | 0 | 1 | 0 | 6 | 0 | 1 | 0 | 0 | 0 | 8 | Fireworks | 0 | 1 | 2 | 0 | 3 | ||||||||||||||
23 | Hotel/STVR | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | Hotel/STVR | 1 | 1 | 1 | 0 | 1 | 1 | 3 | 0 | 1 | 3 | 0 | 0 | 12 | Hotel/STVR | 1 | 0 | 0 | 0 | 0 | ||||||||||||||
24 | Industrial Operations/Equipment | 1 | 2 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 3 | Industrial Operations/Equipment | 0 | 1 | 3 | 1 | 1 | 1 | 2 | 2 | 2 | 1 | 0 | 4 | 18 | Industrial Operations/Equipment | 13 | 2 | 0 | 2 | 17 | ||||||||||||||
25 | Institutional | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | Institutional | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 2 | 0 | 0 | 2 | Institutional | 1 | 4 | 0 | 0 | 5 | ||||||||||||||
26 | Outdoor Event | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | Outdoor Event | 0 | 0 | 1 | 4 | 3 | 1 | 0 | 0 | 6 | 3 | 0 | 1 | 19 | Outdoor Event | Noise Ordinance Effective September 15, 2021 | 1 | 2 | 0 | 1 | 4 | |||||||||||||
27 | Outside City Limits | 3 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 3 | Outside City Limits | 3 | 3 | 12 | 5 | 2 | 1 | 2 | 1 | 4 | 5 | 2 | 0 | 40 | Outside City Limits | 0 | 3 | 3 | 1 | 7 | ||||||||||||||
28 | Public Space | 0 | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | Public Space | 6 | 10 | 8 | 8 | 12 | 19 | 11 | 3 | 2 | 3 | 0 | 0 | 82 | Public Space | 4 | 7 | 8 | 7 | 26 | ||||||||||||||
29 | Residential Neighbor* | 54 | 43 | 27 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 124 | Residential Neighbor* | 41 | 53 | 55 | 66 | 59 | 64 | 45 | 36 | 60 | 69 | 47 | 44 | 639 | Residential Neighbor* | 37 | 77 | 39 | 53 | 206 | ||||||||||||||
30 | Trash/Recycling Collection | 1 | 5 | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 7 | Trash/Recycling Collection | 4 | 3 | 5 | 2 | 0 | 3 | 6 | 1 | 1 | 0 | 6 | 0 | 31 | Trash/Recycling Collection | 4 | 6 | 6 | 9 | 25 | ||||||||||||||
31 | Unknown | 2 | 10 | 5 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 17 | Unknown | 4 | 5 | 9 | 10 | 10 | 10 | 22 | 8 | 14 | 18 | 12 | 10 | 132 | Unknown | 15 | 27 | 10 | 7 | 59 | ||||||||||||||
32 | Vehicle Exhaust/Revving | 7 | 7 | 2 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 16 | Vehicle Exhaust/Revving | 4 | 5 | 7 | 4 | 10 | 10 | 7 | 14 | 8 | 9 | 7 | 4 | 89 | Vehicle Exhaust/Revving | 2 | 5 | 1 | 2 | 10 | ||||||||||||||
33 | Vehicle/Music | 13 | 7 | 5 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 25 | Vehicle/Music | 3 | 5 | 10 | 15 | 22 | 11 | 7 | 19 | 10 | 18 | 4 | 5 | 129 | Vehicle/Music | 5 | 16 | 5 | 3 | 29 | ||||||||||||||
34 | Total Calls | 105 | 93 | 55 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 253 | Total Calls | 81 | 94 | 123 | 166 | 146 | 170 | 156 | 123 | 160 | 208 | 102 | 84 | 1613 | Total Calls | 118 | 216 | 111 | 98 | 543 | ||||||||||||||
35 | ||||||||||||||||||||||||||||||||||||||||||||||||
36 | 2023 | Number of multifamily residential complaints received by month | Number of multifamily residential complaints received by month | 2021 | Number of multifamily residential complaints received by month | |||||||||||||||||||||||||||||||||||||||||||
37 | *Residential Neighbor Type | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | Total | *Residential Neighbor Type | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | Total | *Residential Neighbor Type | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | Total | ||||||
38 | Multifamily Apartment Complexes | 45 | 38 | 24 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 107 | Multifamily Apartment Complexes | 33 | 36 | 42 | 52 | 48 | 57 | 38 | 31 | 45 | 45 | 43 | 35 | 505 | Multifamily Apartment Complexes | Noise Ordinance Effective September 15, 2021 | 25 | 53 | 40 | 38 | 156 | |||||||||||||
39 | ||||||||||||||||||||||||||||||||||||||||||||||||
40 | 2023 | Status of investigated complaints by month | 2022 | Status of investigated complaints by month | 2021 | Status of investigated complaints by month | ||||||||||||||||||||||||||||||||||||||||||
41 | Status of Complaint: Code Description | CODE | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | Total | Status of Complaint: Code Description | CODE | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | Total | Status of Complaint: Code Description | CODE | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | Total | |||
42 | Unable to contact complainant | AB | 11 | 11 | 8 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 30 | Unable to contact complainant | AB | 3 | 6 | 3 | 5 | 2 | 9 | 7 | 1 | 1 | 14 | 9 | 4 | 64 | Unable to contact complainant | AB | 6 | 2 | 11 | 5 | 24 | |||||||||||
43 | Complaint resolved | AF | 23 | 10 | 2 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 35 | Complaint resolved | AF | 24 | 32 | 29 | 38 | 33 | 29 | 23 | 24 | 40 | 28 | 34 | 20 | 354 | Complaint resolved | AF | 22 | 41 | 29 | 27 | 119 | |||||||||||
44 | Formal Warning issued | AK | 0 | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | Formal Warning issued | AK | 1 | 2 | 2 | 3 | 1 | 3 | 4 | 1 | 1 | 2 | 2 | 0 | 22 | Formal Warning issued | AK | 0 | 2 | 1 | 3 | 6 | |||||||||||
45 | Citation issued | AL | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | Citation issued | AL | 0 | 0 | 0 | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | Citation issued | AL | 0 | 0 | 0 | 0 | 0 | |||||||||||
46 | Handled by or forwarded to other agency | AP | 2 | 2 | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 5 | Handled by or forwarded to other agency | AP | 6 | 4 | 14 | 8 | 6 | 4 | 5 | 9 | 14 | 9 | 5 | 2 | 86 | Handled by or forwarded to other agency | AP | 1 | 5 | 7 | 1 | 14 | |||||||||||
47 | Handled by APD in the field | APD | 3 | 5 | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 9 | Handled by APD in the field | APD | 6 | 3 | 6 | 4 | 8 | 5 | 4 | 7 | 3 | 11 | 3 | 4 | 64 | Handled by APD in the field | APD | 40 | 49 | 11 | 9 | 109 | |||||||||||
48 | Law Enforcement Agency Function | APD2 | 14 | 10 | 8 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 32 | Law Enforcement Agency Function | APD2 | 10 | 11 | 21 | 25 | 30 | 29 | 21 | 24 | 15 | 26 | 13 | 14 | 239 | Law Enforcement Agency Function | APD2 | 10 | 23 | 5 | 8 | 46 | |||||||||||
49 | No Contact Information Available | APD3 | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | No Contact Information Available | APD3 | 6 | 4 | 1 | 10 | 8 | 8 | 8 | 12 | 11 | 10 | 2 | 1 | 81 | No Contact Information Available | APD3 | 5 | 30 | 7 | 4 | 46 | |||||||||||
50 | Citation Dismissed | CD | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | Citation Dismissed | CD | 0 | 0 | 0 | 0 | 0 | 1 | 1 | 0 | 0 | 2 | 0 | 0 | 4 | Citation Dismissed | CD | 0 | 0 | 0 | 0 | 0 | |||||||||||
51 | Contact made with alleged noise-maker | CMN | 2 | 9 | 6 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 17 | Contact made with alleged noise-maker | CMN | 0 | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | 1 | 3 | Contact made with alleged noise-maker | CMN | Noise Ordinance Effective September 15, 2021 | 0 | 0 | 0 | 0 | 0 | ||||||||||
52 | Cancel per complainant/caller | CPC | 1 | 1 | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 3 | Cancel per complainant/caller | CPC | 0 | 3 | 0 | 1 | 1 | 1 | 1 | 0 | 5 | 3 | 1 | 0 | 16 | Cancel per complainant/caller | CPC | 0 | 0 | 1 | 1 | 2 | |||||||||||
53 | Cancel - Duplicate Call | DUP | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | Cancel - Duplicate Call | DUP | 1 | 1 | 1 | 0 | 0 | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 4 | Cancel - Duplicate Call | DUP | 0 | 2 | 1 | 4 | 7 | |||||||||||
54 | Contacted complainant | ECE | 13 | 4 | 2 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 19 | Contacted complainant | ECE | 6 | 11 | 7 | 16 | 16 | 20 | 22 | 11 | 19 | 27 | 2 | 5 | 162 | Contacted complainant | ECE | 7 | 12 | 8 | 9 | 36 | |||||||||||
55 | On-going investigation/monitoring | IM | 0 | 8 | 20 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 28 | On-going investigation/monitoring | IM | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | On-going investigation/monitoring | IM | 0 | 0 | 0 | 0 | 0 | |||||||||||
56 | Not enough information available | NA | 1 | 5 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 6 | Not enough information available | NA | 2 | 3 | 7 | 7 | 3 | 2 | 12 | 2 | 9 | 6 | 2 | 2 | 57 | Not enough information available | NA | 5 | 8 | 6 | 2 | 21 | |||||||||||
57 | No violation at this time | NV | 5 | 3 | 3 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 11 | No violation at this time | NV | 9 | 4 | 13 | 22 | 8 | 6 | 3 | 8 | 4 | 12 | 6 | 3 | 98 | No violation at this time | NV | 8 | 14 | 11 | 5 | 38 | |||||||||||
58 | No activity for over 30 days | NTD | 11 | 15 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 26 | No activity for over 30 days | NTD | 2 | 3 | 5 | 11 | 18 | 24 | 27 | 11 | 17 | 32 | 7 | 11 | 168 | No activity for over 30 days | NTD | 6 | 11 | 4 | 12 | 33 | |||||||||||
59 | Citation Paid | PC | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | Citation Paid | PC | 1 | 0 | 0 | 0 | 0 | 1 | 1 | 2 | 1 | 1 | 0 | 0 | 7 | Citation Paid | PC | 0 | 1 | 0 | 0 | 1 | |||||||||||
60 | Reference other complaint | REF | 17 | 9 | 3 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 29 | Reference other complaint | REF | 4 | 6 | 14 | 15 | 12 | 27 | 17 | 11 | 20 | 25 | 15 | 17 | 183 | Reference other complaint | REF | 8 | 16 | 9 | 8 | 41 | |||||||||||
61 | Total Calls | 105 | 93 | 55 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 253 | Total Calls | 81 | 94 | 123 | 166 | 146 | 170 | 156 | 123 | 160 | 208 | 102 | 84 | 1613 | Total Calls | 118 | 216 | 111 | 98 | 543 |