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3 | Date | Interviewee Name | Quote | Point | Topic | Theme |
4 | 1/1/20 | Carl | Ok, so this is an email that I normally get from other companies... this is for a payment... sent to me, right? | CM is recognizes payment remittance email based on other experiences | We are familiar with other payment product/services for remittance of payment | Localization of payment remittances |
5 | 1/1/20 | Tiffany | I know it says there's no fee but I don't believe that... all of your other products charge interchange fees. Why is this free? What's the catch? | CM does not believe there is absolutely no cost to them | We are used to hidden interchange fees as suppliers | Minimizing operational costs and fees |
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