Increase formal staff participation in performance management (PM) and quality improvement (QI) efforts thereby continuing to build and strengthen the performance improvement culture at IDPH.
Participation in QI is defined as anyone who participated in a QI adventure or IDPH QI training as well as those who served as a QI Council member. Participation in PM is defined as anyone who saw the “RBA @ IDPH” presentation, participated in performance measure development, or participated in a quarterly performance management workshop. A new PM system was introduced in 2020, and the PM coordinator continues to bring teams into that system. Once all teams have joined the system, the percent of staff participating in PM will be less volatile year-to-year.
Number of staff participating (numerator) divided by number of IDPH staff (denominator).
The PM and QI coordinators maintain spreadsheets with this data.
The performance management workshops have three goals for participants:
1.) Strategy Development
Teams will leave each workshop with a new or refined strategy or action step they believe will improve their performance as it relates to the workshopped measure.
2.) Quality Improvement
Teams will identify opportunities for quality improvement in the work represented by the workshopped measure.
3.) Increase collaboration and break down silos
Teams will learn about the work of other teams, share their knowledge and experience to help colleagues successfully implement their strategies, and identify areas of potential collaboration.
After a year of hosting workshops, the PM coordinator surveyed all participants. As part of that survey, respondents were asked to "check all that apply" for this prompt:
IN MY EXPERIENCE, participating in the PM workshops has helped my team or teams:
• Develop a strategy to improve our performance.
• Identify an opportunity for quality improvement in our work.
• Identify an area of potential collaboration with another team.
• None of these options (including "Other").
The chart above details the number and percent of respondents who selected at least one of the three goals.
The number of survey respondents who respond positively (numerator) divided by the total number of respondents (denominator) will yield the reported percent.
Annual PM Workshop Survey
The performance management (PM) and quality improvement (QI) coordinators, along with the QI Council, intend to grow the department's PI cutlture. One key measure of success in this area is staff perception of that growth.
Every two years, the bureau administers the Performance Improvement Culture Assessment to assess seven aspects of performance improvement:
• Employee Empowerment
• Leadership Engagement
• Customer Focus
• QI Implementation
• Performance Standards and Measurement
• Performance Improvement Institutionalization
Respondents rate prompts with the following choices:
• Don't Know
• Getting Started
• Some Progress
• In Place
The prompt, "The department's commitment to performance improvement is apparent on a day-to-day basis," is utilized for this measure.
Respondents who selected, "In Place" (numerator) divided by total respondents (denominator).
Performance Improvement Culture Assessment responses