JLS Company Survey Responses June 2021 for the Web/Public Viewing


1	#	Question	Average	Min	Max	<=6 Count	Responses: 34

2	1	How are you feeling today?	8.2	5	10	4
3	2	How likely would you be to recommend working at JLS to a friend?	8.7	1	10	2	Note: One person said that they really like it here, but that their friends would not pass our application process, so they wouldn't in-practice actually recommend JLS to a friend
4	3	I know what my manager expects from me.	9.3	7	10	0
5	4	I feel included in decisions that affect me and my role here.	8.8	4	10	4
6	5	I feel my achievements are valued and recognized regularly.	8.9	5	10	1
7	6	I believe the company cares about my happiness.	9.5	6	10	1
8	7	I am excited about my future at JLS.	9.2	7	10	0
9	8	JLS is the best place to work on the planet.	9.0	6	10	2
10	9	I understand how the company makes money and how my role fits into it.	9.1	5	10	1
11	10	I understand the company's values.	9.7	8	10	0
12	11	The company follows its stated values.	9.2	4	10	2
13	12	How comfortable do you feel reporting defects to your manager?	9.5	6	10	1
14	13	My teammates are accountable for quality work.	9.2	6	10	2
15	14	How comfortable do you feel trying something hard and potentially failing?	8.5	5	10	4


1	Survey Responses June 2021
2
3	#	Is JLS the Best Place to Work on the Planet?

4	1	Sorry I'd rather climb big walls and not have to work lol but yes, job-wise JLS is an incredible place to grow and work.
5	2	The core values we live/work by, the positivity, the amount of information I learn on a daily basis, the teamwork.
6	3	Although it's great in a lot of ways, it's still a tough job being in a warehouse doing the same thing day after day. There's no way around that.
7	4	I haven’t worked many places, but JLS is by far the best i’ve worked, including the military. I would not give it a 10 because there is a good possibility that somewhere in the world there is a better job.
8	5	The core values, the CEO, the support, the growth opportunities - simply the best!
9	6	JLS is the best place to work on the planet because the company values it's people. I am a firm believer that a happy employee = productive employee = happy company. :)
10	7	I love the culture and the flexibility.
11	8	JLS is different from other places that I have worked in the sense that management recognizes their employees as people, each with their own unique situations and circumstances.
12	9	It's a good place for people who like to be challenged.
13	10	For the most part it's very laid back but with the understanding that there is work that needs to get done. The people are close and its nice, management tries their best catering to all needs, there are opportunities to grow and learn things in other departments.
14	11	Great people. Great pay. Great environment (non-toxic, just like our Modeling Clay ;) ). The holy trinity of an honest to God awesome workplace.
15	12	I miss having an office/place to go. I'm not a huge fan of mixing together my work and home lives as much as I have had to this year. As my capacity/resources grow, if we stay in this remote model, I will likely make more and more permanent adjustments to my living spaces to resolve this.
16	13	Of all the jobs I've worked in the past, JLS is by far the best place I've worked at so far. I like the no bullshit atmosphere, being able to come in and get right to work, and sharing a sense of values and camaraderie that you don't quite get with other places.
17	14	I like that it's challenging, caring, successful, and literally everyone who works here is a nice, down to Earth person (no back-stabbing bitches here!). Sometimes it's really, really hard, but you push through it and later you can't believe what you accomplished. I never dreamed I'd be doing the things I'm doing now. It really puts me outside of my comfort zone, but I really think that's a good thing. I also love that there seem to be no limits here. Things are constantly changing, which can be a scary thing, but if you're adaptable and work hard, there's a place for you.
18	15	I haven’t worked many places, but JLS is by far the best i’ve worked, including the military. I would not give it a 10 because there is a good possibility that somewhere in the world there is a better job.
19	16	Because they treat people really fucking well here!
20	17	Because people were treated fucking really well.
21	18	Best job I've had so yes.
22	19	The planet is a big place I haven't gone everywhere so can I really know this?
23	20	Flexible schedule and a kick-ass team definitely help
24	21	Not only has it helped me grow into a better person but also a better leader. It has helped me learn the ropes in new positions while also helping me learn that not everything has to be done with brute force but with using your brain. I've never had a company tell me that before, rather the opposite. Knowing that not only I am valued but also my brain makes me feel that I am a very important asset to the company and in turn makes me love this company more and more.
25	22	There are so many places to work on the planet that it's truly impossible to say. If I had to put odds on it, I'd say definitely in the top 5%. For me, I'm not crazy passionate about the consumerism of the Amazon universe. But I also think that the freedom of being a remote worker and the empathy of my co-workers/managers is seldom replicated the way JLS does it.
26	23	JLS focuses on culture a lot, which most companies don't, and it makes a very dramatic difference in the overall quality of life while at work. The only reason this isn't a 10 is because there is always room for improvement.
27	24	Culture, culture, culture. And the people are awesome too.
28	25	I definitely agree on this because we are all well compensated, help us grow to be a better person.


1	Survey Responses June 2021
2
3	#	What's your favorite part about being at JLS?

4	1	The personal achievement of finishing the day with high numbers.
5	2	My favorite part about being at JLS is that I genuinely love my job. I used to wake up every morning and hate getting ready for work and would at times have panic attacks. Here I know I'm not just a number but a valuable member of the company and that my ideas are respected.
6	3	Having the ability to give the feedback we are able to such as this survey. You truly care about your company and employees and its refreshing to be a part of a company that goes above and beyond to hear everyone out.
7	4	It would be how I become from zero knowledge of google sheet and now being far from it.
8	5	Flexibility and growth
9	6	That it requires thinking and creativity, and that I can take a day off if I need it.
10	7	The pace
11	8	The hours
12	9	Easy. Everyone I meet is super nice.
13	10	The people and my growth here in the company
14	11	The people and the relaxed way we handle things. In the type of company we are, we don't need the professional speak or dress and I feel like it allows us to be ourselves more so I feel like I really get to know everyone I work with. Also, all of our people are fabulous! I haven't met a single person that I have an issue with!
15	12	It's how I can do a lot of things in a day. In my previous work, I'd get up at 5 fucking am to get ready for my 8 am to 5:30 pm work. Because of commute/traffic, I'll get home at 7pm or if there's a 'required' overtime plus if traffic's a bitch, 8 pm. When I get home, I'll be so tired to even think about my 'interests' and me-times. Now, here in JLS, I can wake up at 7:45 am, brush my teeth, and work at 8 am. I can stop at 12 noon and do a work out (I love that I can squeeze in a workout). I can work anytime at my will. Moreover, I really like the environment. I'm not only taking care of my physical self more, I'm also able to take care of my mental health: no toxic colleagues, no micromanaging managers, and no worrying about stuff that most likely won't be important in the future.
16	13	The flexibility.
17	14	My job itself--the fact that I have the opportunity to do a variety of things, help others, lead a team, and be part of something really cool like Print Shop. And also that I can work from home with flexible hours so I can get my work done but balance family life. It has been an amazing, life-changing difference and I absolutely love it.
18	15	SNACKS!!!
19	16	Being valued
20	17	The fact that I'm not made to feel guilty about taking a day off. It's a rare thing in the workplace anymore
21	18	The culture.
22	19	The atmosphere that encourages me to be my authentic self
23	20	Flexible hours - coz I don't have to choose between family and work.
24	21	The freedom. Sweet, sweet freedom to do what you need to do.
25	22	The level of autonomy I have. I feel that my manager and line leads can trust that I'm capable of getting things done right, and let me work the way I do best.
26	23	Everyone gives constructive feedback to others to help better each other
27	24	The people. I enjoy the camaraderie and working with people who want to succeed.
28	25	That we have cold drinks!
29	26	Seeing the dashboard numbers go up as the day goes on. It's exciting when we meet a goal after working hard to raise numbers.
30	27	The people, almost everyone is amazing human beings.
31	28	When I was hired. Feeling accomplished after finishing all my assigned task.
32	29	Starting work is easy. I wake up, walk a few centimeters to my work station, then start work. Don't worry about health. I've setup a home gym to workout so health, 100%
33	30	The people, almost everyone is amazing human beings.
34	31	Flexibility in my days, the high level of competence of everyone I work with, and the ability to continuously learn about eCommerce and business in general.
35	32	The culture and the people (not in any specific order) both are really awesome and special.
36	33	The work ethic of coworkers
37	34	The people. I really enjoy the team we have made.


1	Survey Responses June 2021
2
3	#	What's your least favorite part about being at JLS?

4	1	Nothing to complain
5	2	Probably salary.
6	3	1ba/2ba being a bitch. :) [Note: This is part of our Google Sheets inventory process, which is indeed a bitch, but we're developing software internally to replace this whole thing]
7	4	Google sheets errors and 1ba 2ba lol
8	5	Focus is on numbers.
9	6	We need a bigger warehouse and one with heat / ac. I can dream, can't I?
10	7	I personally don't have complaints about being here.
11	8	The infrastructure. In some ways, we feel like a high school economics project that's just exploded out of control. I think I made the analogy when talking to Mark, but if all companies in the US went on a camping trip, here's how I'd compare JLS to others: Most Big Companies: gives their team a bunch of tools, a tent, emergency rations, a lighter, a travel guide, a map, a compass, an axe, a saw, twine, bacon, and coffee JLS: You get a knife. Proceed. It's not quite as insane as that, but you really have to do a lot on your own here, and while that has several advantages, it isn't a free lunch.
12	9	My biggest complaint about being at JLS is the lack of awareness between the remote workers and the warehouse workers.
13	10	It would probably be involvement from the managers, but that is currently undergoing change and Brittany and Drew have been more hands on and direct with us and overseeing the processing department, so I'm optimistic about the future!
14	11	The communication breakdown along the chain of management.
15	12	No complaints.
16	13	Honestly, there's a lot you have to figure out on your own, which isn't terrible, but it can be if you don't know what you're doing. I've been here almost a year and I feel like I'm still figuring things out. I can't think of specific examples off the top of my head, but I know there have been times where I didn't realize what angle I should have been coming at things from, but that seemed obvious to someone who has worked here a long time. And maybe it's just that I came from an entirely different world. I am learning, though, and trying really hard to do things the "JLS way." I'm not sure how helpful this comment is. I need to think about it and come up with examples. It's really not a big complaint, though; it's pretty minor.
17	14	My biggest are not effecting down to my core where I hate it but the emails can be much. I dont like to wake up and have to go to my phone before I brush my teeth so I can be up to date with all of jls. Also the good tracker can give a different mindset to jls workers. Especially for those who feel under-appreciated. But they arent unbearable
18	15	None.
19	16	Not having a good chance to say hi to other people outside my department
20	17	The nature of working in a warehouse with open doors is that the warehouse often shares the climate as outside. For example, if it's hot and humid outside, you're going to experience that on the lines as well.
21	18	Easy. Everyone I meet is super nice.
22	19	Don't really have one
23	20	Probably just that it feels very hard to make the progress and meta improvements we want to because it feels like we usually don't have enough labor, and then whenever we do and things slow down we end up having to get rid of some labor or moving labor around because we're overstaffed.
24	21	None
25	22	Google sheets breaks a lot.
26	23	The shortage on markers but management tries their best to keep up on that.
27	24	Well I only know a few people in the company. I don't have any idea on this but it would be nice if once in a while, we could just chat with any random person in the company. I'm an introvert but I still do like to know the people I work with, their challenges and others. Who knows, we could share some really great ideas together.
28	25	I can't say that I have any complaints. I'm not super into the job I'm doing now but I know that I won't be stuck doing it indefinitely and I look forward to trying something else within the company.
29	26	I feel like I could be getting more money elsewhere. Doesn't mean that I'm crying poor or that money is everything, but definitely a factor.
30	27	The massive disconnect between remote employees and what's actually going on inside the warehouse. Cannot emphasize this enough. We have to find some way to bridge that gap or more frustrations will continue to flow through.
31	28	Our hiring is time-consuming and expensive, it's just hard to find the right people to join the team.
32	29	I would say my biggest complaint is the shipping computer and how slow it is, it freezes and crashes multiple times a day.
33	30	I would say my biggest complaint is the shipping computer and how slow it is, it freezes and crashes multiple times a day.
34	31	It gets hot! In summer time.
35	32	None
36	33	Honestly I don't really have any. I find it annoying we use email chains to set up meetings instead of just using Google calendar requests, but that's a quirk, not a complaint, lol.
37	34	Sometimes the work and problems get old


1	Survey Responses June 2021
2
3	#	I believe the company cares about my happiness - Why or Why Not?

4	1	Because if I have concerns regardless its personal or work related I can freely put it in 15/5 and my manager address it. Johnny also make sure that we are happy camper.
5	2	Johnny always checks on our (me and my DRs') happiness level.
6	3	I work part time due to school and JLS is always accommodating me and working around my schedule to ensure that I can get my school work done.
7	4	One on one are my meetings and management makes sure to really ask how I'm doing and what I feel like needs to be changed. And not only that but if I'm having a bad day my coworkers really understand and vice versa.
8	5	I'm always asked by my manager how she can make me happy, and I always can't think of anything to make me happy because I'm always satisfied.
9	6	I appreciate WFH, the generous amount of vacation time, and having health insurance.
10	7	There has been a good atmosphere about work and I've not had a problem with scheduling when things come up, or when I have to leave early for an appointment for example.
11	8	This goes back to the culture thing. If the company did not care about my happiness, the culture would not be such a big deal. The fact that our culture is stressed in every aspect of the company, from the hiring process, through onboarding, and throughout the day to day functions of the company, this is a clear indication that JLS cares about me and my happiness. Also, the fact that Johnny keeps telling us that he cares about our happiness.
12	9	You can tell in conversations with not just you, but other managers as well. It's also part of the 15/5, so asking about happiness is normalized. I think between the company's actions and words, it's clear we care about people's happiness.
13	10	I get asked about it a lot. Action is taken where possible when I am not.
14	11	I do feel like the company cares about it's employees. I do feel like we are given praise and room to explore. As long as it doesn't affect the numbers.
15	12	Wilson regularly asks the processors for any feedback, critical or otherwise, and these are often implemented soon after.
16	13	I haven't worked anywhere else that reviewed my salary more than once in less than a year. Companies can talk about culture and family atmosphere and shit all they want, but when it comes down to it, they rarely put their money where their mouths are, and frankly that speaks volumes. On a more personal note, I also appreciate that I get asked in every one on one if there's anything I need to make my life easier - it prevents having to go after it if that were ever the case that I really needed something.
17	14	My happiness may still be work-related, but I'm happy I was allowed to upgrade my internet and was given a company laptop. Anything that makes working easier and more efficient makes me happy. Gives me more time to do other tasks and be more productive.
18	15	I just feel that they do. :)
19	16	Johnny even says " I want you to be a happy-camper" . JLS cares about you being happy. Being happy at work= better work. I definitely believe that everyone here truly wants me to be happy to work here. Management has their doors open to hear out suggestions, or work with me when issues come up that could prevent us from being happy campers.
20	17	Th company genuinely strives to make this the best place to work. Some companies never even ask this question. The company understands the fact that we all need reset time, a work/life balance, and flexibility in our days. And more intelligently, they know that happy employees are productive employees so it's a great business decision to do whatever is possible to keep people happy.
21	18	When I was going through everything this past year with my grandfather's passing and my father having his foot amputated not once did they ask "Is this going to affect your work?" instead they told me to take my time and if I needed anything all I had to do was ask. As well as more recently with my dog having emergency surgery and having to go to all the vet appointments everybody would ask how I was doing as well as her. All in all I do believe my company cares about me.
22	19	All of this comes from my manager and its super clear that he cares.
23	20	JLS is always giving us things that would make us happy and even make us a productive individual.
24	21	I think so. I mean Johnny is always asking what he can do to make things easier. He's never hesitated to provide equipment that is needed to make work easier. (Might revise this when its time to get the macbooks) Was willing to give me a soft loan to pay for a solar installation. He even gave us money to have a small dinner (which is still sitting in someone's account). There was one time when i was really tired from a long week. He noticed my countenance during our one on one and asked why i seemed down. It's those little things. I believe all these demonstrate an interest in my happiness as an individual.
25	22	It has been proven that you and Izzy are willing to go above and beyond for employees to make sure we are in a good state of mind and are willing to have a lending hand in times of need.
26	23	This survey proves it as do the 1 on 1
27	24	I work part time due to school and JLS is always accommodating me and working around my schedule to ensure that I can get my school work done.
28	25	This is actually the first time I've felt that a company truly cares about its people. I love that everyone here has a positive attitude and we are all willing to help each other grow


1	Survey Responses June 2021
2
3	#	Do you experience any other frustrations or pain points at JLS?

4	1	None.
5	2	Nope.
6	3	Pain points I have experienced are the lack of communication between what was being ordered and brought back to the warehouse without knowing the full extent of it and also webstaurant recently being garbage.
7	4	The nature of the work isn't terribly stressful, but the deadlines to get a large amount done very quickly contributes to my thinning hairline.
8	5	I'm sure there are some I left out, but mainly the lack of awareness of remote workers in comparison to what's really going on in the warehouse.
9	6	No, not that I can think of.
10	7	The only frustration I currently experience is that space is really tight at the warehouse. We are producing a lot more product and run out of room on a daily basis. pallets of product that need to be shipped out are stored out on the loading dock and sometimes in inventory aisles until more space is created. The shipping q is pretty much full all the time.
11	8	Not at the moment
12	9	N/A
13	10	none
14	11	just trying to get everything done, plus learn the hotkeys I still don't have memorized, plus learn Sheets stuff, plus read/watch extra material, etc. Not enough time in the week
15	12	Not necessarily.
16	13	I'm still getting the hang of how the IMS stuff works but that's more of a learning thing than a pain point. I do miss working with people (versus just sending a few emails back and forth) but I'm finding things outside of work to fill that personal need.
17	14	None so far.
18	15	I'm pretty happy right now!
19	16	I find it frustrating as I'm not sure I understand how the IPH is determined for the individual processor. I'm not sure if there is a proper algorithm that calculates and considers the product being processed or if it's just a general number being applied to the employee. For example, there are some days where my IPH is relatively high (80) and other days where my IPH is in the 30's but I feel as if my efforts were the same. It may take a couple hours to process 100 snow cone cups whereas in that same time, one could process thousands of pill capsules.
20	17	I've just been really tired lately, but that's not JLS' fault. That's on me, and I recognize that I'm responsible for my own well-being.
21	18	No
22	19	Old PC's and bad WiFi.
23	20	Working with outside vendors/people is super frustrating. It's not something we have full control over. Honestly, that's probably the biggest source of frustration: fedex, UPS, Amazon, etc.
24	21	Not any at the moment.
25	22	No
26	23	None so far
27	24	None, at this time.
28	25	The core values challenge. I do not understand what they are for. Is it for future workers. Is it just for fun.
29	26	No.
30	27	I think the l-bars could use more frequent maintenance (greasing, blade changing) because quite frequently they are not working as well as they should, which slows things down. I also think we could use a box size between 17x12x12 and 22x16x14 because sometimes something will be too heavy or require too much air packing in a 22, and not fit an ideal amount in a 17x12x12 box.
31	28	Not any at the moment.
32	29	It would be import range errors in the PMT.
33	30	None that come to mind.
34	31	Nope
35	32	Google sheets breaking
36	33	Nope.


1	Survey Responses June 2021
2
3	#	How safe (from being punished or fired) do you generally feel?

4	1	Safe. I should know ahead of time if there's an issue, according to our feedback system.
5	2	Depends, lol. Generally I feel okay, but I hate when things go wrong or aren't going as well as I want them to be.
6	3	Ok I would say. I always try to do my best and kickass at my job, and should it ever not be enough, then I welcome being fired or punished for it.
7	4	I feel pretty safe at the moment. There is always the feeling in the back of my head that I could fuck something up beyond repair and I could get fired, but I also know that's just my anxiety playing tricks on me.
8	5	I feel fairly safe, I am only slightly worried because I work part time and will be gone for a month during one of our busy seasons.
9	6	It's hard because while I do receive a lot of positive feedback, but seeing really high turnover rates is really intimidating and can make you feel like if you make a mistake you could lose your job -- which is pretty scary.
10	7	Relatively safe
11	8	Very safe.
12	9	I hardly ever worry about getting in trouble at JLS because I try to be as deliberate in my actions as possible.
13	10	From 1-10, I'd say a 7. I'm confident that I'm still giving value to the company, and I know that I won't get punished for mistakes. But I also know that anyone is replaceable and can get fired anytime.
14	11	To be honest, I'm always worried about that even though I know have nothing to worry about. There's always a nagging feeling at the back of my mind, but I use that nagging feeling to make myself work harder and better. I think it's just a feeling that this is all too good to be true? Does that make sense?
15	12	From 1-10 probably a 6 or 7. I come in to work and work the whole day through. I say that meaning that I dont fear that i will be fired because I hardly socialize or do anything aside from actually working. I have witnessed people make mistakes and almost lose their job but they also could have been given feedback time and time again. I feel like morale can take a hit seeing people get fired for infractions like dating subordinates or close to being fired for mistakes. I dont have to worry about dating a subordinate but when I make a mistake i do tend to maul it over in my head that it could have resulted in termination. The defect i spoke about earlier about grabbing the wrong product on a Friday and correcting it Monday, I beat myself up all weekend for making that mistake because it could potentially have costed me my job.
16	13	Safe
17	14	Not very to be honest, as I mentioned prior after I made my mistakes earlier this year it has really felt like walking on eggshells with every choice I made. And I know other employees deal with similar situations.
18	15	I would say 9/10 :)
19	16	I feel safe.
20	17	Relatively safe. I go back and forth.
21	18	Pretty safe.
22	19	I'm really not sure but I dont want to get into that. But for sure I will be constructively punished or fired.
23	20	I never feel like, "eh, they won't fire me if I do X". I think I do good work and am/will be a strong assest to JLS, but I have to constantly improve if I want to feel secure in this job. That's a personal thing, but I believe if I am always learning and growing, I will have a place at this company.
24	21	I feel
25	22	Pretty safe. I know I'll be held accountable for mistakes, but I also feel like my manager constantly communicates his feelings about me to me, so I feel like if I were in jeopardy, I'd know.
26	23	Not sure if this is left over from other jobs but still feel like I could be fired at anytime.I have been told over and over it doesn't work like that but....
27	24	Better than I would at other jobs. I Think that is due to the open feedback that is pushed here.
28	25	I'm always afraid of being punished and fired because I don't want to go back to old version of me.
29	26	Pretty safe :)
30	27	Super safe. My original job doesn't even exist right now but I'm still here and I'm very grateful you decided to keep me around!
31	28	Pretty safe
32	29	I'm leaning towards I'm pretty safe. (crossed-fingers)
33	30	I feel fairly safe, I am only slightly worried because I work part time and will be gone for a month during one of our busy seasons.
34	31	I'm hoping very safe because if I'm messing up they usually say something
35	32	I think its a universal thing to feel a little unsafe, that or its just my anxiety kicking in.
36	33	I'm always one mistake away from receiving tough feedback, but I feel safe from being fired in general. As long as there is work, I've proven myself to be adaptable to handle whatever the next challenge is.
37	34	I'd say 25% of the time. We've held back the release of the inventory app for a while. I generally feel like we could do better since we always do. But can't seem to figure out why we still delaying. If it was slacking that would be an easier solution but everyone is always working yet we not meeting the deadlines. But it's part of the software development life cycle so not that worried.


1	Survey Responses June 2021
2
3	#	How are things with your manager? Do you know what they expect of you?

4	1	So far everything that needs to be done has been clearly communicated to me by Wilson, Brittany, and the line leads, and it's been nothing unreasonable so far!
5	2	I've experienced a lot of good growth here over the past year, as well as the growth of coworkers ( cross training, stepping up, and just overall getting better/kicking ass at their jobs)
6	3	Izzy is very straightforward on what he expects of us. He gives us feedback as soon as he feels there is something that needs to be addressed.
7	4	Wilson, would push lines that are not up to pace with the IPH, He also compliments the lines that kill it.
8	5	JLS allows its workers to perform their duties autonomously and problem-solve on their own.
9	6	I get very good feedback that helps me produce excellent work
10	7	The work environment is great, shipping could go smoother with a constant batching of pre processing for appointments.
11	8	Bad because I felt uncomfortable to get out of my comfort zone but the good thing is its for my own growth.
12	9	I can't really point out any bad things I've seen so far since I've only been here for 2 months but so far things are great the people are great and the management is good
13	10	The work environment is great, shipping could go smoother with a constant batching of pre processing for appointments.
14	11	JLS is definitely a company that pushes their employees to be the best they can be. It's great to work for a company that doesn't treat you like a child and will let you grow and push you to do so. It is definitely not a place for everyone or anyone because of that though.
15	12	I mainly know what my manager expects.
16	13	Overall, an awesome place. Great culture, no micromanagement, and most importantly nice people all round. There is also a lot of stability and confidence in what the future holds.There is little apprehension when you wake up and think about your job.
17	14	I feel like sometimes I'm on a different wavelength than you, especially communication-wise. And that's on me--I need to make sure and clarify things instead of assuming I understand what you're saying. I don't know if I just need more practice/experience talking to you or what, but hopefully with having weekly one-on-ones that will solve itself. Otherwise, my experience has been really good. I've been challenged here more than I have in my entire professional career, and that feels good. I've also failed at things here, which I can't really say I'd ever done before anywhere else. Which is also a good thing, just really hard.
18	15	I haven't experienced bad things in JLS so far, the management is treating me well since Day 1.
19	16	The values here are at JLS are really great! And they're not just values on paper. People here live the values. I hate to compare but JLS is totally different (in a positive way) from my previous companies.
20	17	Not super clear if this is referring to a specific question or generally. Good experiences - lots of promotions/raises, boss clearly cares about my well-being and pushes me without being abusive, lots of opportunities and flexibility Bad experiences - haven't been any in awhile. Hiring has been really, really hard to get right.
21	18	I have experienced the best leaders and managers I have ever had while I have been working. They actually take time to mold you and build you up to be an A++ player that JLS wants. They also care about you on a personal level to make sure you are doing ok and if you need time to take care of things in order to get the best work out of you. One bad thing I have experienced was I once had a manager berate me, I was fairly new and was a bit scared at the time. But there's always gonna be a bad apple every now and again. Another thing would be the lack of initiative with some of our workers. It can get a bit frustrating knowing that we're not doing our absolute best everyday and that causes us to hurt in the long run. [Note: The motherfucker who berated him got fired. Fuck that guy.]
22	19	I have only been around for a short time. I believe JLS is striving to be a lean culture where creativity and love of the company will foster a want to do better. I all so think we are falling short. One manager. One have given him time and energy to us.
23	20	I would recommend JLS to strangers all day every day. We expect a lot from people, and it doesn't seem worth it to mix friends with business. Just been doing this a while and think I'm in a groove.
24	21	Johnny always listens to my raves and rants. He also gives me the flexibility and independence to lead my team, but is always available when I fuck up or get stucked.
25	22	The flexibility of JLS is unbeatable. Asynchronous work allows me to adjust my schedule daily depending on if I need more or less sleep, if I feel like working late or early, I can work from wherever there is wifi, and not to mention the essentially unlimited PTO. I can't imagine stressing over which 10 days I should choose to take off per year. Or going into an office for 40 hours a week (while being socially pressured into wearing actual pants). But with all that flexibility comes responsibility to get shit done, and as long as shit gets done there is never an issue. Can't ask for more than that in a work-life integration.
26	23	Good - I've really appreciated my managers here. I feel like Lindsey and Kaylin always make me feel heard when I share my thoughts or concerns. Also very thankful to work-from-home.
27	24	I entered JLS without any experience in the Amazon world. I've only been here for less than a year but I learned a huge amount of stuff because of supportive colleagues, the endless SOPs, and materials to read. This is such a good place to work in because I love what I do, my colleagues, and the vast learnings I receive from day to day.
28	25	I have experienced a company that actually lives, eats, and breathes its culture (compared to companies that just talk about it). I am constantly encouraged to improve and grow and I always know what my managers and coworkers expect of me. I am never shy to provide feedback and am completely open to the solid feedback that I get from everyone.
29	26	It feels different when you know what is expected from you. From my past experience, expectations were really a gray area that you don't know what you should be doing, and if you're doing something correctly. Knowing my manager's expectations gives me a sense of direction on how I should accomplish my tasks. It makes life easier.
30	27	I feel like working here is the definition of high risk, high reward. It was a risk taking this job, a pay cut in the middle of a pandemic for a company that made it clear if I couldn't cut it then I wouldn't make the cut. But it's been a long time since I had a job that actually unrepentantly challenged me while actually recognizing that the work I do matters, even if it's not actually as visible as some parts of the process.
31
32
33
34

1

Survey Responses June 2021

2

3

#

How are things with your manager? Do you know what they expect of you?

4

1

So far everything that needs to be done has been clearly communicated to me by Wilson, Brittany, and the line leads, and it's been nothing unreasonable so far!

5

2

I've experienced a lot of good growth here over the past year, as well as the growth of coworkers ( cross training, stepping up, and just overall getting better/kicking ass at their jobs)

6

3

Izzy is very straightforward on what he expects of us. He gives us feedback as soon as he feels there is something that needs to be addressed.

7

4

Wilson, would push lines that are not up to pace with the IPH, He also compliments the lines that kill it.

8

5

JLS allows its workers to perform their duties autonomously and problem-solve on their own.

9

6

I get very good feedback that helps me produce excellent work

10

7

The work environment is great, shipping could go smoother with a constant batching of pre processing for appointments.

11

8

Bad because I felt uncomfortable to get out of my comfort zone but the good thing is its for my own growth.

12

9

I can't really point out any bad things I've seen so far since I've only been here for 2 months but so far things are great the people are great and the management is good

13

10

The work environment is great, shipping could go smoother with a constant batching of pre processing for appointments.

14

11

JLS is definitely a company that pushes their employees to be the best they can be. It's great to work for a company that doesn't treat you like a child and will let you grow and push you to do so. It is definitely not a place for everyone or anyone because of that though.

15

12

I mainly know what my manager expects.

16

13

Overall, an awesome place. Great culture, no micromanagement, and most importantly nice people all round. There is also a lot of stability and confidence in what the future holds.There is little apprehension when you wake up and think about your job.

17

14

I feel like sometimes I'm on a different wavelength than you, especially communication-wise. And that's on me--I need to make sure and clarify things instead of assuming I understand what you're saying. I don't know if I just need more practice/experience talking to you or what, but hopefully with having weekly one-on-ones that will solve itself.
Otherwise, my experience has been really good. I've been challenged here more than I have in my entire professional career, and that feels good. I've also failed at things here, which I can't really say I'd ever done before anywhere else. Which is also a good thing, just really hard.

18

15

I haven't experienced bad things in JLS so far, the management is treating me well since Day 1.

19

16

The values here are at JLS are really great! And they're not just values on paper. People here live the values. I hate to compare but JLS is totally different (in a positive way) from my previous companies.

20

17

Not super clear if this is referring to a specific question or generally.

Good experiences - lots of promotions/raises, boss clearly cares about my well-being and pushes me without being abusive, lots of opportunities and flexibility

Bad experiences - haven't been any in awhile. Hiring has been really, really hard to get right.

21

18

I have experienced the best leaders and managers I have ever had while I have been working. They actually take time to mold you and build you up to be an A++ player that JLS wants. They also care about you on a personal level to make sure you are doing ok and if you need time to take care of things in order to get the best work out of you.

One bad thing I have experienced was I once had a manager berate me, I was fairly new and was a bit scared at the time. But there's always gonna be a bad apple every now and again. Another thing would be the lack of initiative with some of our workers. It can get a bit frustrating knowing that we're not doing our absolute best everyday and that causes us to hurt in the long run. [Note: The motherfucker who berated him got fired. Fuck that guy.]

22

19

I have only been around for a short time. I believe JLS is striving to be a lean culture where creativity and love of the company will foster a want to do better. I all so think we are falling short. One manager. One have given him time and energy to us.

23

20

I would recommend JLS to strangers all day every day. We expect a lot from people, and it doesn't seem worth it to mix friends with business. Just been doing this a while and think I'm in a groove.

24

21

Johnny always listens to my raves and rants. He also gives me the flexibility and independence to lead my team, but is always available when I fuck up or get stucked.

25

22

The flexibility of JLS is unbeatable. Asynchronous work allows me to adjust my schedule daily depending on if I need more or less sleep, if I feel like working late or early, I can work from wherever there is wifi, and not to mention the essentially unlimited PTO. I can't imagine stressing over which 10 days I should choose to take off per year. Or going into an office for 40 hours a week (while being socially pressured into wearing actual pants). But with all that flexibility comes responsibility to get shit done, and as long as shit gets done there is never an issue. Can't ask for more than that in a work-life integration.

26

23

Good - I've really appreciated my managers here. I feel like Lindsey and Kaylin always make me feel heard when I share my thoughts or concerns. Also very thankful to work-from-home.

27

24

I entered JLS without any experience in the Amazon world. I've only been here for less than a year but I learned a huge amount of stuff because of supportive colleagues, the endless SOPs, and materials to read. This is such a good place to work in because I love what I do, my colleagues, and the vast learnings I receive from day to day.

28

25

I have experienced a company that actually lives, eats, and breathes its culture (compared to companies that just talk about it). I am constantly encouraged to improve and grow and I always know what my managers and coworkers expect of me. I am never shy to provide feedback and am completely open to the solid feedback that I get from everyone.

29

26

It feels different when you know what is expected from you. From my past experience, expectations were really a gray area that you don't know what you should be doing, and if you're doing something correctly. Knowing my manager's expectations gives me a sense of direction on how I should accomplish my tasks. It makes life easier.

30

27

I feel like working here is the definition of high risk, high reward. It was a risk taking this job, a pay cut in the middle of a pandemic for a company that made it clear if I couldn't cut it then I wouldn't make the cut. But it's been a long time since I had a job that actually unrepentantly challenged me while actually recognizing that the work I do matters, even if it's not actually as visible as some parts of the process.

31

32

33

34


1	Survey Responses June 2021
2
3	#	What should we stop doing (or do less of)?

4	1	We should stop ordering products that we do not need. For example, we have an over abundance of wrapping material (specifically 8 inch 60 gauge, 10 inch 60 gauge ). The same issue is occurring with poly bags. We had 10 cases of 11x14 polybags on hand and another 10 cases were purchased. That is more than we would need for an entire year. This is not limited to these specific sizes. We purchased several poly bags that we do not use very much of and already had.
5	2	N/A
6	3	none so far everything is good
7	4	You know, I can't think of anything right now.
8	5	I can't think of any at the moment
9	6	As I stated previously ( atm I can't think of any but I'm sure there's 1 or 2 more) emails and good tracker.
10	7	I can't think of anything yet.
11	8	Nothing comes to mind at the moment.
12	9	I'm not sure.
13	10	Less wasted motion, I have heard many people mention this and I agree.
14	11	None so far.
15	12	Don't stop being awesome
16	13	Onboarding. Not everyone learns by just reading.
17	14	hiring culture misfits
18	15	Less wasted motion, I have heard many people mention this and I agree.
19	16	N/A
20	17	I have thought about this question for about 15 minutes and can't think of anything.
21	18	Can't really think of anything.
22	19	Spend money on processing and the warehouse.
23	20	Fewer meetings. I think a lot of folks have gotten used to asynchrony - but really stressing that point. I'd want to make sure that most folks aren't using meetings as a default means of coordination/communication. I'm barely in any meetings anymore and it's amazing. Meetings are excruciating and this is from a person that LOVES being in meetings. But there is almost no worse feeling than being in a meeting that you don't have to be in OR where nothing is accomplished.
24	21	N/A
25	22	I got nothing
26	23	Nothing in mind at the moment.
27	24	Related to my answer above, I've observed that everyone's always busy, and always have a lot on their plate? Not that this bothers me or that I know of a solution, but I think we do more of the high-pressure stuff than the fun stuff (not that I mind), but this can't be healthy in the long run right?
28	25	Can't think of anything
29	26	I can't think of anything.
30	27	I can't think of anything at all. :)
31	28	None.
32	29	Holding large quantities of slow moving inventory.
33	30	¯\_(ツ)_/¯
34	31	I haven't processed in a while, but it really seems they have many more hoops to jump through than they did while I was processing. I know their numbers haven't been great, and I really think that removing/streamlining some of these extra steps they have to do could potentially boost productivity in a tangible way.
35	32	N/A
36	33	I can't think of anything.
37	34	I would like us to take a step back and actually do some research into the customer who shops on our off-Amazon platforms (because it's not the same demographic from eBay to etsy to Walmart), and do less blind cross-listing of our skus on those platforms based on the customer who shops there. Fewer skus that sell more items per sku will rank higher on most of those platforms than 600 half-assed skus, 450 of which will never see the light of day on pages 1-5, and will also be easier for a PDMT team to manage in the upcoming months.


1	Survey Responses June 2021
2
3	#	Are there any bullshit meetings, rules, processes, procedures, or bureaucratic requirements? If so, what are they?

4	1	None that I'm aware of.
5	2	None that I can think of.
6	3	None for JLS. There is so much bullshit with webstaurant and trying to get them to make things right again, it's annoying as fuck.
7	4	All of the meetings I have weekly aren't bullshit, but sometimes they take longer than they should. Very very minimal red tape in this company which is one of the things I really like.
8	5	Not that I can think of.
9	6	I have never felt that there were bullshit things at JLS.
10	7	I haven't been working at the company for long buy so far all of them make sense.
11	8	N/A
12	9	none
13	10	Not right now, I can't think of any
14	11	Not that I can think of
15	12	Not that I can think of
16	13	None so far.
17	14	I can't think of anything.
18	15	N/A
19	16	I don't think so.
20	17	None
21	18	I think 5d has huge waste built in. We clock in then clock in again and if we move we clock out of one place and then clock in in another place. Not saying I have a solution and I get why u would want it but really.
22	19	Not that I'm aware of?
23	20	I don’t believe there are any.
24	21	Nope.
25	22	none so far
26	23	To be honest, I can't think of any at this time.
27	24	Not that I can think of.
28	25	No.
29	26	It's kinda bullshit having to weigh every box when I know it's not going to change more than .5lb in either direction given the same pack size, because of one box that was overweight. It makes the packing process a bit more tedious especially when all the boxes weight 35-40 lbs. But that's just a minor complaint really, I'm sure there's a lot more bs going on at the logistical and legal side of things.
30	27	I don’t believe there are any.
31	28	None.
32	29	Not that I can think of on the top of my head. Everything is in place for a reason and seeks to be fair.
33	30	Not that come to mind.
34	31	No
35	32	Nope.
36	33	Not that I can think of.