1 | Click year to see details > | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | YoY Chg |
|---|---|---|---|---|---|---|---|---|
2 | Responses | 1,094 | 1,074 | 1,084 | 1,106 | 674 | 1,270 | 88.4% |
3 | Online | 554 | 439 | 571 | 613 | 269 | 699 | 159.9% |
4 | Paper | 540 | 635 | 513 | 493 | 405 | 571 | 41.0% |
5 | % Online | 50.6% | 40.9% | 53% | 55.4% | 39.9% | 55.0% | |
6 | % Paper | 49.4% | 59.1% | 47% | 44.6% | 60.1% | 45.0% | |
7 | ||||||||
8 | Ratings | |||||||
9 | Quality of Life | 3.5 | 3.5 | 3.5 | 3.5 | 3.5 | 3.6 | 1.8% |
10 | Excellent | 533 | 545 | 533 | 563 | 352 | 746 | 111.9% |
11 | Good | 468 | 447 | 454 | 466 | 277 | 437 | 57.8% |
12 | Fair | 46 | 32 | 40 | 28 | 20 | 33 | 65.0% |
13 | Poor | 6 | 1 | 5 | 4 | 3 | 9 | 200.0% |
14 | Excellent | 50.6% | 53.2% | 51.6% | 53.1% | 54.0% | 60.8% | |
15 | Good | 44.4% | 43.6% | 43.9% | 43.9% | 42.5% | 35.6% | |
16 | Fair | 4.4% | 3.1% | 3.9% | 2.6% | 3.1% | 2.7% | |
17 | Poor | 0.6% | 0.1% | 0.5% | 0.4% | 0.5% | 0.7% | |
18 | ||||||||
19 | Elected Officials | 3.0 | 2.8 | 2.9 | 3.0 | 1.3% | ||
20 | Execllent | 23.2% | 16.1% | 23.3% | 26.8% | 14.8% | ||
21 | Good | 57.0% | 52.5% | 52.8% | 49.5% | -6.3% | ||
22 | Fair | 16.4% | 22.9% | 18.5% | 18.8% | 1.6% | ||
23 | Poor | 3.4% | 8.5% | 5.4% | 4.8% | -10.2% | ||
24 | ||||||||
25 | Staff | 3.2 | 3.3 | 3.3 | 3.1 | 3.3 | 3.3 | 0.1% |
26 | Execllent | 33% | 40% | 38.2% | 23.7% | 35.0% | 35.5% | 1.3% |
27 | Good | 55% | 49% | 50.2% | 62.2% | 53.1% | 53.4% | 0.6% |
28 | Fair | 9% | 9% | 9.5% | 11.6% | 9.6% | 9.5% | -0.9% |
29 | Poor | 3% | 2% | 2.1% | 2.5% | 2.2% | 1.4% | -35.6% |
30 | ||||||||
31 | Office Services | 3.0 | 3.0 | 2.9 | 2.7 | 3.0 | 3.0 | 0.4% |
32 | Blg, Field, Pavilion Rental | 2.8 | 3.1 | 3.0 | -2.7% | |||
33 | Building Permitting | 2.8 | 2.6 | 2.8 | 2.8 | -1.0% | ||
34 | Business Licensing | 2.8 | 2.7 | 2.9 | 2.9 | 0.6% | ||
35 | Dev/Eng | 2.6 | 2.7 | 2.8 | 2.8% | |||
36 | Cemetery | 3.2 | 3.3 | 3.2 | 2.9 | 3.2 | 3.1 | -2.4% |
37 | City Hall Hours | 3.0 | 3.0 | 2.9 | 2.8 | 3.0 | 3.0 | -0.1% |
38 | Code Enforcement | 2.6 | 2.5 | 2.5 | 2.4 | 2.6 | 2.6 | 1.8% |
39 | Communication | 2.7 | 2.8 | 2.9 | 2.6 | 3.0 | 3.1 | 1.9% |
40 | Garbage | 3.2 | 3.3 | 3.2 | 3.0 | 3.3 | 3.4 | 2.9% |
41 | Records Request | 2.8 | 3.0 | 3.0 | -0.1% | |||
42 | Utility Billing | 3.2 | 3.1 | 3.1 | 3.0 | 3.2 | 3.2 | 1.4% |
43 | ||||||||
44 | Programs and Events | 2.6 | 3.0 | 3.1 | 2.9 | 3.1 | 3.0 | -2.8% |
45 | Arts Council | 3.1 | 3.1 | 2.9 | 3.2 | 3.1 | -2.1% | |
46 | Fling | 2.9 | 3.1 | 3.1 | 3.0 | 3.2 | 3.0 | -5.1% |
47 | Other Events | 2.5 | 2.8 | 2.8 | 2.7 | 3.0 | 2.9 | -2.4% |
48 | Library | 2.5 | 3.1 | 3.2 | 2.9 | 3.1 | 3.1 | -1.5% |
49 | ||||||||
50 | Public Safety Services | 3.3 | 3.2 | 3.3 | 3.1 | 3.3 | 3.3 | -1.8% |
51 | Crime Prevention | 3.2 | 3.2 | 3.2 | 3.1 | 3.3 | 3.2 | -2.2% |
52 | Traffic Enforcement | 3.1 | 3.0 | 3.1 | 2.9 | 3.1 | 3.0 | -1.9% |
53 | EMS | 3.3 | 3.3 | 3.5 | 3.2 | 3.4 | 3.4 | -0.9% |
54 | Fire | 3.4 | 3.4 | 3.4 | 3.2 | 3.5 | 3.4 | -2.2% |
55 | ||||||||
56 | Public Works | 2.7 | 2.7 | 2.8 | 2.5 | 2.7 | 2.8 | 5.2% |
57 | Open Space Maintenance | 2.5 | 2.6 | 5.7% | ||||
58 | Quality of Parks | 2.9 | 3.0 | 3.0 | 2.7 | 3.0 | 3.0 | 0.4% |
59 | # of Parks | 2.8 | 2.9 | 3.0 | ||||
60 | Quality of Trails | 2.9 | 2.9 | 2.9 | 2.7 | 2.8 | 2.9 | 3.2% |
61 | # of Trails | 2.9 | 3.0 | 3.1 | ||||
62 | Road Maintenance | 1.8 | 1.9 | 2.0 | 2.0 | 2.2 | 2.4 | 11.0% |
63 | Snow Removal | 2.7 | 2.9 | 2.9 | 2.7 | 2.9 | 3.1 | 7.3% |
64 | ||||||||
65 | Plan To Live In Highland | |||||||
66 | 0-5 years | 7.3% | 5.7% | 8.3% | 6.9% | 8.2% | 8.5% | 3.2% |
67 | 5-10 years | 15.9% | 14.9% | 15.3% | 13.9% | 13.6% | 11.7% | -14.3% |
68 | 10-20 years | 28.6% | 29.0% | 25.8% | 20.3% | 26.8% | 15.4% | -42.3% |
69 | +20 years | 48.3% | 50.5% | 50.6% | 58.9% | 51.4% | 64.4% | 25.3% |
70 | ||||||||
71 | Age Range | |||||||
72 | under 25 | 10 | 8 | 11 | 13 | 6 | 13 | 116.7% |
73 | 25-34 | 56 | 48 | 45 | 51 | 26 | 56 | 115.4% |
74 | 35-44 | 271 | 252 | 252 | 230 | 111 | 208 | 87.4% |
75 | 45-54 | 288 | 247 | 260 | 244 | 173 | 95 | -45.1% |
76 | 55-64 | 210 | 215 | 221 | 158 | 113 | 222 | 96.5% |
77 | 65 or older | 232 | 271 | 259 | 209 | 216 | 383 | 77.3% |
78 | ||||||||
79 | Improved: | 16 | ||||||
80 | Declined: | 15 | ||||||
81 | Net Change: | 0.6% | ||||||