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2019 Nonprofit Technology Conference: Notes Guidehttp://bit.ly/ntcnotes
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TitleSession notesTweetsExtra
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¡Se Habla Español! Expand Your Reach and Impact by Going Bilingualhttps://docs.google.com/document/d/1RedhcsLjQpXohAh9hPcIu_oPH__h0pq-kPBXnTp_l9g/edit
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“Next Practices”: The Art and Science of Inventing Tomorrow’s Best Practiceshttps://docs.google.com/document/d/1ti-Dc6Ox4ne1boDMyNDQyp1jwh1NtkUNIYuMCbqCAPY/edithttps://twitter.com/hashtag/18NTCsmsfundraising
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10 Free or Inexpensive Resources for Creating Graphics and Morehttps://docs.google.com/document/d/12jr8PCoPTWYwCueIv9_W9AgonSsSFV8o4V8kalHwU4U/edit
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y10 Simple Digital Ways to Build Your Nonprofit Email Listhttps://docs.google.com/document/d/1zj-3gVQGDwiMe7_UaISqzJB2XAoTvQJgMLc8h_dx-sI/edithttps://twitter.com/hashtag/18NTCrealtalk
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100 Years Young: How a Historic Brand Stays Digitally Relevanthttps://docs.google.com/document/d/1ssSYjxBcrhbdGiL6_sS66RvcyN6iL4FJ_59pNdRMO-8/edithttps://twitter.com/hashtag/18NTCdatadriven
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21st Century Major Giving: Creating an Effective Online Major Gift Programhttps://docs.google.com/document/d/1JG1ZpyZhDPQPFALf3VGk9r3KAn4hNQ7fB1n2UUeRrI4/edithttps://twitter.com/hashtag/18NTCchange
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A Tool Extravaganza: New Tactics to Use Nowhttps://docs.google.com/document/d/1fJO-9frT10ynnr62bHRaexPQ6pnqic_3wwLJePggZe4/edithttps://twitter.com/hashtag/18NTCmindfultech
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Activating a Culture of Resilience and Sustainable Impacthttps://docs.google.com/document/d/1FikN-oqCQcW4bDnLu8hDy9BuxYWahM_ihVwqnm0bizo/edithttps://twitter.com/hashtag/18NTClistening
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Adventures in Developing a Virtual Training Programhttps://docs.google.com/document/d/1xIobK2ZW7qHG-xVInnoqfOCdT2yp8DY5r9QNz6LyBdI/edithttps://twitter.com/hashtag/18NTCtraining
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Automated Testing: Let the Robots In!https://docs.google.com/document/d/13-j0YPZLsZied3MxqulDlmmuipF7qO7UE13MHFJM5kA/edithttps://twitter.com/hashtag/18NTCtestquest
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yAutomating Email Engagement: This Panel Will Save (Weeks of) Your Lifehttps://docs.google.com/document/d/1f5BGtvvJOMUILHhSl4hF7_lDktGckWLmZNZwIAdLCMg/edithttps://twitter.com/hashtag/18NTCcrmshop
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Automating Your Data Infrastructurehttps://docs.google.com/document/d/1Ig2WfN_bbqzQUmwYVSULM5RM3rK2Mp66PInAqnf1424/edithttps://twitter.com/hashtag/18NTCnodebt
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Be a Tech Accessibility Advocatehttps://docs.google.com/document/d/1kQ-B6EhRhjYYDeVivJh6Dd5ukm5GhuL8mN1LdT-fdFk/edithttps://twitter.com/hashtag/18NTCdigitalfirst
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Become the Leader You Always Wished You’d Hadhttps://docs.google.com/document/d/1IHVuK4vmloJMxAjTTJ2LiIRVNtVmd-r-kUQEJeUWX3M/edithttps://twitter.com/hashtag/18NTCdatascience
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Better Together: Tech Tips and Tools for Volunteer Managementhttps://docs.google.com/document/d/1yF7RC3_GlAVnmcWrv5b1ggTjjguz90tAwJL13qfh878/edithttps://twitter.com/hashtag/18NTCbeyondwebinars
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Better, Not New: Dispelling The Myth Of Tech Innovationhttps://docs.google.com/document/d/11uXVTeUteYo82E2_NuRBjzBbD5r_JxpjMrZbVi66Q7s/edithttps://twitter.com/hashtag/18NTCprototype
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Beyond Phishing: Staying Safe When You are a Targethttps://docs.google.com/document/d/17xBBKRq9s8ILvMFoAllXM5yfvN4W5UtojEr00Um5dTs/edit
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Beyond Policy: How Bringing One’s Whole Self to Work Can Drive Meaningful Changehttps://docs.google.com/document/d/1UOovmC38FCgH5xMnpmFj_bRPcY6RA5zzPbF8Hlq8Qbk/edit
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Building a Lookalike Strategy: How AI Can Improve P2P Fundraisinghttps://docs.google.com/document/d/1xCzeitkBabqmf097kiHgdt6QQrm3SxbCLtrxkv2PcsA/edithttps://twitter.com/hashtag/18NTCinnovation
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Building a Solid Project Management Culture at Your Organizationhttps://docs.google.com/document/d/1u8cq2cWRWvcI10QnUPdTEp-KRg-Vn_xDvYZJKJ7C0Wc/edithttps://twitter.com/hashtag/18NTCdesignthinking
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Building, Growing, and Nurturing Digital Teamshttps://docs.google.com/document/d/1dGqW-HLTf_dHxIOEQKEOz4qupW-E8FKcs9HN1RB_Vmk/edithttps://twitter.com/hashtag/18NTCchatbots
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Championing Human-Centered Content Design in the Public Sectorhttps://docs.google.com/document/d/1-2pn4ZMT4tzhHa_DmYrTuN7vw3A5DdSfnNMsWoQ5ukY/edithttps://twitter.com/hashtag/18NTCageofai
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Click. Click. Done. Must-Have Google Analytics Settingshttps://docs.google.com/document/d/1XfKK1N3SzPjR0An-r2nk2u680OvzJ2Thy8f81FrrmJc/edithttps://twitter.com/hashtag/18NTCadvocacymaps
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Collecting User-Generated Content for Digital Successhttps://docs.google.com/document/d/1jO9lBmEg0oxQtlYqHVNyho7h0aG-Bj_3N77Cjrk9N9E/edithttps://twitter.com/hashtag/18NTCdatatostories
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Communications and Development: Bringing Cats and Dogs Togetherhttps://docs.google.com/document/d/1FgFbVenhb2laXMIiP2eQ2cWrhsQ_fG24HnLEr75O77A/edithttps://twitter.com/hashtag/18NTCnewsroom
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Congratulations, You’ve Gone Live! Now What?https://docs.google.com/document/d/1RutOjMVIFmvErwa0eWI8R8MXZGUCRC49ziRTe4nCHzI/edithttps://twitter.com/hashtag/18NTCredesign
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Craft a Visual Storytelling Campaign Without Breaking the Bankhttps://docs.google.com/document/d/1bAtwsEfbGmamJgrRBE1VgXQshjmZKJtKNU1acQV3vzQ/edithttps://twitter.com/hashtag/18NTCsketchnotes
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Creating Global Communities Online and IRLhttps://docs.google.com/document/d/1SYzR2urnch1MizrGwRLbq14SU8lecAlFWuOBe0xjjrk/edithttps://twitter.com/hashtag/18NTCmovedonors
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Culture Change: Making Effective Data-Driven Decisionshttps://docs.google.com/document/d/1ycGfO6DsYG9-DB4_U1p5bU4vACZbMQ1j5OynTQCxbn0/edithttps://twitter.com/hashtag/18NTChumanize
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Customer Journey Mapping Demystifiedhttps://docs.google.com/document/d/1Cu4eoeWiv98IlMhCfbRxZLBeqhCjbxOOpfTHJVKydgk/edit#https://twitter.com/hashtag/18NTCstructured
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Data is Not a Four-Letter Word: Get Your Team on Boardhttps://docs.google.com/document/d/1WXcw6Vy1J3uNPZZruPcsIzq-YYnFRFnjroYDtlK5-eY/edithttps://twitter.com/hashtag/18NTCmanageremote
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Data Systems Of Tomorrow Are Here For Nonprofits: How Do We Use Them Wisely?https://docs.google.com/document/d/10spKALm3NbKNDe8zUOJ1V4HfKy8A_KZ9Po1SQymkSJI/edithttps://twitter.com/hashtag/18NTCdatastory
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Deepen Connections With Data: The Amazon Experience For Nonprofitshttps://docs.google.com/document/d/1hWMRxiq2pn3-nzEhIZ7B1sHZw1r4JXc0QcVE_FHuzXM/edithttps://twitter.com/hashtag/18NTCexpand
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Demonstrating ROI on Tech Projects to Win Leadership Approvalhttps://docs.google.com/document/d/1AwVCSeAG7t4r0yEHTRWm5qiRxgD68NjRvE6x2MlWlB8/edithttps://twitter.com/hashtag/18NTCactivate
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Demystify Internet Governancehttps://docs.google.com/document/d/1jNw6j3_ZS3wslRpbANOQjGXqEOC0nYuJuEs-1TFmH_I/edithttps://twitter.com/hashtag/18NTCgoverning
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Designing for Diversity: How User Personas Can Transform Your Website and Serviceshttps://docs.google.com/document/d/1FX2zs6wB9U1pRJitnzCm6sHv9wW5N1fejgWEVCZ-04k/edithttps://twitter.com/hashtag/18NTCtextmethemoney
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Different Flavors of Digital Inclusion Programminghttps://docs.google.com/document/d/1_zB7167eripwt7LZfmA530Xoq27mRqCILaXZ0hbvSBI/edithttps://twitter.com/hashtag/18NTCequation
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Digital Wallets: So Hot Right Nowhttps://docs.google.com/document/d/1EkVxhm_6qY1wky73RNOA_KjG6OkFdHgKUSqEZV3i_x0/edithttps://twitter.com/hashtag/18NTCleadforward
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Dirty Data? Clean It Up.https://docs.google.com/document/d/1UQW0J-4yjz4V8VE4g9CX2CYH8VoIWRYIF8mBBMEjH7o/edithttps://twitter.com/hashtag/18NTCmountain
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Disrupting Unconscious Bias as We Grow Our Brandhttps://docs.google.com/document/d/1VQBqvlUT-DXr_bQaXA8z5DiVlOorZyqUb15wo8WYYac/edithttps://twitter.com/hashtag/18NTCdiversedesign
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Donor Acquisition: Maximizing ROI in a Multi-Channel Worldhttps://docs.google.com/document/d/1P68KGIv27s3zv0l6-kSDuifpKzLF_kEF3xdvYF4TU8c/edithttps://twitter.com/hashtag/18NTCstartup
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Effective Social Media Advertising on $100 a Monthhttps://docs.google.com/document/d/1-8lcQxvi8N3WO1X7Rs2Uoc6U3tPFZPZbqoPAezzzD-M/edithttps://twitter.com/hashtag/18NTConlineoffline
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Eight Ideas to Optimize Your Recurring Giving Programhttps://docs.google.com/document/d/15zi0Sbq-c6-J8cMQuh1r-EcdJ0TM6Py4aPQvOeOtt7I/edithttps://twitter.com/hashtag/18NTCaccounting
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yEmail Marketing Makeoverhttps://docs.google.com/document/d/1AHrsjnrvUI5ZLFJvoO0K-WKX7MxLdZGSj778edtnTLc/edithttps://twitter.com/hashtag/18NTCacquisition
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Embrace the Bots: How to Grow Fundraising Events with Chatbotshttps://docs.google.com/document/d/1DDrjxq8xzvKBrrC9cXNskwgOpit8J1ir0j_EkaeAhp4/edithttps://twitter.com/hashtag/18NTCintranet
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Envisioning a Digital-First Nonprofit: Mindsets and Skillsets for Transformationhttps://docs.google.com/document/d/1lHjew1HjF3hFiJpF_60h_Xm543mvbZ9MufxtaqqNtoU/edithttps://twitter.com/hashtag/18NTCamplify
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Evaluation: A Catalyst To Scale Impact And Investmenthttps://docs.google.com/document/d/1uKsOSm9wBv_vXUtmfD_y1ogI0jMfK2J1-v_jBmDqdsA/edithttps://twitter.com/hashtag/18NTCdigidonors
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yFields Run Amuck – Data Governance for Your Organizationhttps://docs.google.com/document/d/1AVuTo51a7_uJuawwSP8JkLf09W7InQ5a1sLz0pKdGxo/edithttps://twitter.com/hashtag/18NTCnpvideo
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Filtering Unconscious Bias: Hiring Practices That Make You Less Diverse and Inclusivehttps://docs.google.com/document/d/1Q17oiuGMBXk-ZYYnZ8p4QhucKjYOk-_gN0jXSdDmyEU/edithttps://twitter.com/hashtag/18NTCautomation
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Finders, Keepers: The Art of Donor Retentionhttps://docs.google.com/document/d/10WZ1N4wNLLshMh-lSAZeLxy3MrwlmDCmxkwhyppwfGM/edithttps://twitter.com/hashtag/18NTCconsultants
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Finding the Needle: A Framework for Evaluating CMS Platformshttps://docs.google.com/document/d/1sd_MCsBd6uf3aadxCBcYrG-LINR-A4EmOxXihrLdFY4/edithttps://twitter.com/hashtag/18NTCpeer
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yFirst Look: Peek Nonprofit Digital Metrics From M+R’s Benchmarks Studyhttps://docs.google.com/document/d/1_AHmnrGn67JYhYX6_pkH6b_3GRjdVDtF_vx-Hm0ZlqM/edithttps://twitter.com/hashtag/18NTCaccountable
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From Front to Back: How to Integrate Your Website and CRMhttps://docs.google.com/document/d/1I2IxgEaJOtIITyue3I5M-s0BS89C-G_IsMCBom2AIEI/edithttps://twitter.com/hashtag/18NTCcloud
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Future-Proof Your Organization: Succession Planning in the Skills Economyhttps://docs.google.com/document/d/13qv_-6GgC7k55NbMIigjWbxM7kt8tTjXtYxWSltIR_k/edithttps://twitter.com/hashtag/18NTCbettermeetings
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Grit: Succeeding as a Woman in Techhttps://docs.google.com/document/d/1uTK7P3wDf7ZRkGXmM_9c2u1G9mTsOvMv50OMnh1V-jU/edithttps://twitter.com/hashtag/18NTCcrashcourse
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Herding Cats – Making Change in Complex Organizationshttps://docs.google.com/document/d/1iXVvIEkH13QXy9R0g8-v4flQwTyVXgC8y42tMGJXH74/edithttps://twitter.com/hashtag/18NTCsustainers
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nHow A Nonprofit Can Use GDPR To Frame Their Data Privacyhttps://docs.google.com/document/d/1vdAyQqgIt5bc8gXjKJl33Mq-nNsCK39zN1K_0HW6Gk8/edithttps://twitter.com/hashtag/18NTCwarehouse
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How Tech Assessments Can Increase User Adoptionhttps://docs.google.com/document/d/1MCQXESLhFrQanbPSHWwOThZYyJtmxa-FdGYHWA_UB2U/edithttps://twitter.com/hashtag/18NTCorgculture
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How Tech like Chat, Social, and AI are Enabling Nonprofit Advocacyhttps://docs.google.com/document/d/1Hvp2JB4j5mrCuzqmEr6EWYHKdKMrL_PshSzYKXeJ4TU/edit
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How to Create Multimedia Stories that Educate and Engage Your Audiencehttps://docs.google.com/document/d/1hP-jV3nr7feQLRmK6ms9ubWgT6KL3QYajXC1gFsqLz0/edithttps://twitter.com/hashtag/18NTCcapacity
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How to Reach Under-Represented Communities and Inspire Engagement Onlinehttps://docs.google.com/document/d/1pOWoNjjggyNglGRolb1Gh-gfH8nXR8dYk8r4iiWA9HI/edithttps://twitter.com/hashtag/18NTCprojectculture
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How to Take Great Marketing Photos with Your Smartphonehttps://docs.google.com/document/d/1PJMwdNVxq2W3kBJ9xaOX5dhbMHniXkBJgdRUyiKBZtQ/edithttps://twitter.com/hashtag/18NTCdataboss
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Incident Response for Nonprofitshttps://docs.google.com/document/d/1Cxsp66PCwhbYKTd4NzdlXviMACpNRV72D7w8eQE61gQ/edithttps://twitter.com/hashtag/18NTCcybersecurity
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Inclusive Design – How Addressing Accessibility Benefits Everyonehttps://docs.google.com/document/d/1UAhA2odB8nFRUP_et2F9NX39-Zq5kMPR5ESeUi4I-_M/edithttps://twitter.com/hashtag/18NTCprobono
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Inconceivable: That Metric Does Not Mean What You Think It Meanshttps://docs.google.com/document/d/1-gSOeroKL37A-iPOAFhLZ4LP3HKnD3wdfLoUaHWFMiA/edithttps://twitter.com/hashtag/18NTCmacgyver
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Innovative Fundraising Lessons from the Peer-to-Peer Trencheshttps://docs.google.com/document/d/1AjSsX4L82qghvLft02m77qZjTz7o0vYRXsw-Rxy-8j0/edithttps://twitter.com/hashtag/18NTCyouth
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Is it Time to Change Your Nonprofit’s Name?https://docs.google.com/document/d/1TxINMrTD__U6mjDkFz9QWacrFgkKMKklDMn2rf2Ykho/edit
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IT Security Best Practiceshttps://docs.google.com/document/d/1kO7fvfLvYm6tGEfK_aOnrFLbipMl9WLQHw_0VDI2Gjg/edit#https://twitter.com/hashtag/18NTCimapixel
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IT Staffing: Evaluating the What, When, and How of Outsourcinghttps://docs.google.com/document/d/1qEHFccoH3WsnTwT2BwXyh3ZfAfmY-Oshcrx9Rk7pbFo/edithttps://twitter.com/hashtag/18NTCmultilingual
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Keep It Sustainable: Care, Feeding, and Grooming of a Large Websitehttps://docs.google.com/document/d/1Ut2uA-sredQgNEbwjZS-MIlImVR89hmjPxbIgF9gK9Q/edithttps://twitter.com/hashtag/18NTCapivsapp
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Lay The Groundwork For Successful Projectshttps://docs.google.com/document/d/1Gci1QhKqq1AnmYGAOra43LoHgXJ26F4H2NPCjKLFGoU/edithttps://twitter.com/hashtag/18NTCgdpr
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Less Pain, More Gain: Practical Strategy Guide for Effective Technology Decision-Makinghttps://docs.google.com/document/d/1WhdU_0Ijyy5vAZzGsSbLU_C4h7jk-vWj1-q_9YEcVsg/edithttps://twitter.com/hashtag/18NTCservicedesk
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Let Your Data do the Driving: Google Analytics and Optimize for Nonprofitshttps://docs.google.com/document/d/17ncBylGhR5nTFP56mVKU6BRqj6x8WCIFaTqdtDVbpJA/edithttps://twitter.com/hashtag/18NTCcommdirector
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Make It Monthly: Growing and Maintaining Your Monthly Donor Poolhttps://docs.google.com/document/d/1q9sfErZ7gfqDGC8WzQ_637Qk5pNenamcsR-1WBdNBXY/edithttps://twitter.com/hashtag/18NTChackyourdata
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yMake Them Love You – Welcoming Donors the Right Wayhttps://docs.google.com/document/d/1k2Du9atikZAhFSTClGrPiHMrNSESJLLQTx3NqyhmSow/edithttps://twitter.com/hashtag/18NTCnodrama
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Making, Managing, and Marketing a Podcasthttps://docs.google.com/document/d/1Q1Qz6npRz7g7gHaFQl5o4w-0NMbbLdW7E30wzz8iClY/edithttps://twitter.com/hashtag/18NTCgrants4newbies
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Mapping Your Digital Ecosystemhttps://docs.google.com/document/d/1yTitfBLlibQvSrwsfKEbiHC4dUZjWG6BnoD9Z2FN8ag/edithttps://twitter.com/hashtag/18NTCemailjail
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Marketing Isn’t Enough: How to Create Digital Campaigns That Engagehttps://docs.google.com/document/d/1xa5C9fo2GMuvHMuGlK1hJTQqXnFQUVm7BstTXnRi7-Y/edithttps://twitter.com/hashtag/18NTCdonorads
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YMobile-ize! How to Use Texting to Maximize Your Donor-Base and Scale Relationshipshttps://docs.google.com/document/d/1H8zF5ftIdgMMKtjDjV75uf3_VCU_RxkCDOW9BEUf6Q0/edithttps://twitter.com/hashtag/18NTCtranslate
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Moving Your Plan Forward: Tech Committees That Workhttps://docs.google.com/document/d/1hY3xvHbU-CngmotSclc9ot7JaIE8Fv3AkA7kca5iSXE/edithttps://twitter.com/hashtag/18NTCplanforaction
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Navigating The Unknown With The 2019 Digital Outlook Reporthttps://docs.google.com/document/d/1OgguMATUK6Cj5RA4Oep9ByHHRHcmTZIDYR9YpCxXot4/edithttps://twitter.com/hashtag/18NTCmobileadvocacy
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No Coding, No Budget, No Problem – DIY Data Viz Toolboxhttps://docs.google.com/document/d/1ffj4x-vUjxESwy6jwun_MFm5mU1Ne69pYtDF261UhN0/edithttps://twitter.com/hashtag/18NTCpersonas
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No More Post-its: Implementing Password Management for Your Organizationhttps://docs.google.com/document/d/1uS_v41sylBli-90aJr2OJPddbQ4Oftw1d5gW5JoXVFs/edithttps://twitter.com/hashtag/18NTCbrandapocalypse
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Nobody’s Downloading Your PDFs: Publish Research and Reports People Actually Readhttps://docs.google.com/document/d/1Z_V7EFA6z0c5DvfS8FLSzCB2waZi7WpJZQ2nHDJqF0s/edithttps://twitter.com/hashtag/18NTCrapidresponse
87
Not Just for Fundraising Anymore: Managing Programs with CRM Systemshttps://docs.google.com/document/d/1tJp-QSZi2tY7JaRS-NSbOE-XvmlADAnYlHI00W2tkbk/edit#https://twitter.com/hashtag/18NTCdataimpact
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P.O.C. and The Nonprofit Sector: Building A Culture Of Diversity And Inclusionhttps://docs.google.com/document/d/1g8_2OxM9Dq4gOKxI7RYz8QsXaCm9P479dJQhvhcop3Q/edithttps://twitter.com/hashtag/18NTCcampaigns
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Peer-to-Peer Fundraisers: You’re Getting Money for Free – But What Now?https://docs.google.com/document/d/1d36t-mL8Gli2IF8-BWSitepbUZVzMmftWnIbF-5PfEg/edithttps://twitter.com/hashtag/18NTCpopculture
90
Peer-to-Peer Fundraising: Proven Tactics We Learned From Analyzing 1000+ Campaigns Raising Millionshttps://docs.google.com/document/d/1RaPBufTDCQubBZKlnDHk1yFCj37tvaBD7b3RrHnzuUA/edithttps://twitter.com/hashtag/18NTCinclusion
91
Preparing for the Worst: Disaster Recovery 101https://docs.google.com/document/d/1Pa-jngWukSUoqMmd5mHEPN1I_-MYKbIktbb6IFeMmg0/edithttps://twitter.com/hashtag/18NTCwholeself
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Privacy and Security Patterns for Nonprofitshttps://docs.google.com/document/d/1wdDChMp-mJsd7U-e5M44v2OQoM5dTVICZqh0PbIrXX0/edithttps://twitter.com/hashtag/18NTCblockchain
93
YPut a Cat Gif on It: Linking Storytelling and Social to Donationshttps://docs.google.com/document/d/14JnRkoV_cA2Af657MvBHd37z5noOTbDxT2oTLRUBBJo/edithttps://twitter.com/hashtag/18NTCransomware
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Putting Your Data On The Map: Techniques And Tools For Impacthttps://docs.google.com/document/d/1NwV8g4WQOWr-hPb0cI4ikX8_jUGQUo-O-T8AybxwVCg/edithttps://twitter.com/hashtag/18NTCoverhaul
95
Raise More Money by Automating Right Message, Right Person, Right Timehttps://docs.google.com/document/d/1qpHcHNH60jKTUx-GLyHijFszWrJkUlB680haDse1yuU/edithttps://twitter.com/hashtag/18NTCexpectations
96
Re:Branding For Equityhttps://docs.google.com/document/d/1Nz0ivTLBzt5iRrGd4xIM1qToviZHV91AXYXbJNiJ44c/edit
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Reducing Donor Abandonment: What to Copy from E-retailershttps://docs.google.com/document/d/1uh0c-foivJszlQ2aI6-9gPy_xerumw2tzjwhc9WB1V8/edithttps://twitter.com/hashtag/18NTCfbfundraising
98
Reinvigorate Your Programs and Events Through Multi-Directional Learninghttps://docs.google.com/document/d/1EsWLMWSqcDH1JlVZ0b1HI-TXnjLPgEDFN1E8Q3FJGKE/edithttps://twitter.com/hashtag/18NTCdigitalfirstnonprofit
99
Revitalize Engagement Through Your Website’s Action Centerhttps://docs.google.com/document/d/1QymEXbi5r9Cemcx1_LW9CyxL8gIJxq2fJUANjy1k-7U/edithttps://twitter.com/hashtag/18NTCupgradeevents
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ySketchnotes: Tools and Tips to Improve Visual Communicationhttps://docs.google.com/document/d/1EHv3UEteNVqxFpMXn1H9ogFELE6cKFsBVSJs7xZw48I/edithttps://twitter.com/hashtag/18NTCsmallsocial
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