Assessment Tasks from Strategic Planning
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Assessment TaskObjectiveSourceTypeStatus in Faculty SurveyNotes
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1a. Track access to electronic resources over time. (data website counts)Expand access to electronic resourcesGRS/UDS-CollectionsAutomated Data
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1b. Track number and percent of e-resources available via remote access (BU, CRC) or in individual libraries. (data website counts)Expand access to electronic resourcesGRS/UDS-CollectionsAutomated Data
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2. Track the development of selected print collections and unique primary resources over time. (Millennium counts on the data website)Continue to selectively develop and expand our strong print collectionsGRS/UDS-CollectionsAutomated Data
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3b. Track number of library website news items about library resources and services and library visits from faculty and student links. (data website counts)Promote communication between librarians and our faculty and studentsGRS/UDS-CollectionsAutomated Data
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5. Track the number of e-resources provided via collaborative arrangements. (data website counts)Track the number of print resources borrowed via consortial arrangements. (data website counts)Make ejournals and print journal holdings information current and comprehensible to usersGRS/UDS-CollectionsAutomated Data
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6. Track use of the alumni web pages on the Library's site, number of databases and finding tools offered to alumni. (Google Analytics information on the data website) Publicize resources available to support the research needs of alumniGRS/UDS-CollectionsAutomated Data
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1b. Use annual statistics to compare the number of instruction, reference, and consultation services from year to year. (data website counts)Better publicize individual and personal reference and consulting services for studentsGRS/UDS-InstructionAutomated Data
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1. See assessment idea for Collections Objective 1-- Question- Is there a difference between eresources and digital collections?Expand and facilitate remote access to electronic resources by providing concise and transparent holdings informationGRS-Access ServicesAutomated Data
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Track circulation, ILL, and IM over time.Improve the coordination of core services across campus libraries (circulation functions, ILL, Iron Mountain retrieval, etc.) to assist the overall research processGRS-Access ServicesAutomated Data
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[discover and research tool]. Usage can be determined through [...] system statistics. Use circulation statistics to determine whether book circulation increases with an improved system.Facilitate the research process by providing a simplified research, discover, and resource tool (metasearch system)UDS-CollectionsAutomated Data
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2. Track number of seats, workstations, and group study areas over time.Identify and equip a variety of locations and welcoming settings across the libraries for individual and collaborative studyGRS-SpaceCount
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3. Track number of workspace areas.Identify and equip a variety of workspace areas for creation or manipulation of research or pedagogical content may be carried out, regardless of format, often facilitated by staffGRS-SpaceCount
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4. Track visits to the library over time.Clearly publicize to the user community the nature and extent of the facilitiesGRS-SpaceCount
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5. Faculty, staff, and student feedback indicate a need for an electronic classroom. Annual statistics can be used to determine usage.Provide an electronic classroom in Mugar Library to enhance instruction capabilitiesUDS-Instruction & SpaceCount
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3. Include subject and library involved in the yearly instruction statistics and see if there is an increase in the number of interdisciplinary sessions offered from year to year. (annual reports/data website counts)Work with other libraries on campus to coordinate interdisciplinary activities. (ex. Bioinformatics classes jointly taught by SEL and BU-Med librarians on both campuses.)GRS/UDS-InstructionCount
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4. Use annual statistics for instruction, reference, and consulting services to see if the use of these services increases from year to year.Better publicize reference and consulting services for usersGRS-InstructionCount
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3a. Conduct focus groups with faculty and students to ask about their research and curriculum needs for scholarly resources.Promote communication between librarians and our faculty and students to...GRS/UDS-CollectionsFocus Group
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[discover and research tool]. Usage can be determined through [...] focus groups ...Facilitate the research process by providing a simplified research, discover, and resource tool (metasearch system)UDS-CollectionsFocus Groups
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Describe significant collaborative efforts with BU's Office of Alumni Relations. (Team annual reports)Publicize resources available to support the research needs of alumni. Improve presence on the BU alumni websiteGRS/UDS-CollectionsReport
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[GRS: Develop a suite of topics to address some of these issues. Track this process. ] [UDS: Work with Brock in developing a suite of topics to address some of these issues. Turn the remaining topics over to appropriate department heads for further action. Track this process.]Provide job related and development learning opportunities for staffGRS/UDS-Staff DevelopmentReport
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2 . Measure user satisfaction with core services over time.Improve the coordination of core services across campus libraries (circulation functions, ILL, Iron Mountain retrieval, etc.) to assist the overall research process. GRS-Access ServicesSurvey - AllWe are asking questions about satisfaction with survey, but are not breaking it out as in Objective (e.g. not asking about circulation functions, Iron Mountain retrieval).
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3. In user surveys ask students and faculty about their preferred modes of access (e.g., websites, mobile devices)Continue to anticipate students and faculty's preferred modes of access (ex. via the web, mobile devices)GRS-Access ServicesSurvey - AllWe are asking about information seeking behavior, but are not explicitly calling out mobile devices. Asking about print vs. e-books, but not for journals. Could include mobile devices in Proposed Services question. Note clear what other "modes of access" we should ask about.
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1 User surveys.The library is recognized as a top destination for individual and collaborative study, research, and scholarship on campusGRS-SpaceSurvey - AllWe ask about frequency of library visits, but ask nothing else that would allow us to determine if library is a "top destination" or what they are doing in the library.
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1. Survey current and potential library users [UDS: Survey all who use library services]Provide excellent customer support in all library servicesGRS/UDS-Staff DevelopmentSurvey - AllWe ask about satisfaction with staff assistance.
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[GRS: 3. In user surveys of library performance, include questions on service quality. Track user feedback.] [UDS: 3. In surveys of library performance, include questions on staff awareness and responsiveness]Provide opportunities for staff to gain knowledge of University research, activities, and initiatives in order to deliver informed customer service.GRS/UDS-Staff DevelopmentSurvey - AllWe ask about satisfaction with staff assistance, but nothing about "staff awareness and responsiveness."
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Survey users[GRS]/students[UDS] to gauge awareness of reference and consulting services available from the library. (informal students survey)Better publicize reference and consulting services for userGRS-InstructionSurvey - AllWe include library staff in questions about what resources they consult, and we ask about importance and satisfaction with librarian instruction, staff assistance, and subject/branch librarians. We do not directly ask about awareness of services.
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5. Conduct occasional exit surveys on purpose of visits.[None given]GRS-SpaceSurvey - Exit
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1a. Use the faculty survey to gauge faculty awareness of the resources and services that library has to offer in instruction, reference, and consultation services and the likelihood of their incorporating such services into their courses. (faculty survey)Expand faculty liaison and outreach work so that more faculty:
a. are aware of the resources and services the library has to offer in terms of instruction, reference, and consultation services (ex. New Faculty Orientations)
GRS/UDS-InstructionSurvey - FacultyWe do not directly ask about awareness, or likelihood of using services in courses.
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[GRS: 2. Survey staff to learn what topics they need to learn more about ] [UDS: 2. Survey staff to learn what topics they would like to learn more about in order to do a better job implementing the Library's Strategic Plan. ]Provide job related and development learning opportunities for staff.GRS/UDS-Staff DevelopmentSurvey - Staff
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4. Survey staff and demonstrate relevance to the library strategic plan.Support participation in national associations (library and scholarly) and provide support for grant applications (staffing and time)UDS-Staff DevelopmentSurvey - Staff
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2. Survey students periodically to gauge research and information literacy skills. Survey WR 150 instructors on the impact of library instruction sessions.Further integrate library research skills into the educational processGRS/UDS-InstructionSurvey - StudentsWhile not listed as a possible assessment task for this objective, we are asking faculty about the importance and perception of their student's information literacy skills.
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Provide the opportunity for periodic discussions among staff and supervisors to evaluate training and development opportunities.Provide job related and development learning opportunities for staff UDS-Staff DevelopmentUnknown
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4. Continue usability testing to track users' ability to find ejournal and print journal holdings information over time. (usability counts on the data website) [UDS only: Does the metasearch system improve users' ability to locate resources?]Make ejournal and print journal holdings information current and comprehensible to usersGRS/UDS-CollectionsUsability Testing
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[discover and research tool]. Usage can be determined through usability studies ...Facilitate the research process by providing a simplified research, discover, and resource tool (metasearch system)UDS-CollectionsUsability Testing
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