| A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | AA | AB | AC | AD | AE | AF | AG | AH | AI | AJ | AK | AL | AM | AN | AO | AP | AQ | AR | AS | AT | AU | AV | |
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3 | Responsedate | Survey ID | Survey language | Origin Type | Digital Survey | Browser Language | Trigger Type | Historical Data Flag | Development Cycle | Survey has comment (1 or 0) | URL | URL: Protocol | URL: Host | URL: Path | Device | Browser | Browser Version | Operating System | OS Version | Screen Resolution | Creationdate | Alert type | Current status of alert | Rapid Response Sent Date | Rapid Response sent by | What other way(s) could Direct File have been better? | What other way(s) did your interaction with Direct File increase your trust in the IRS? | What other way(s) did you hear about Direct File? | What other reason(s) did you have for choosing to file with Direct File this year? | Please provide more details about issues you had trying to get help. | Was there anything you particularly liked about using Direct File? | How could we improve Direct File? | How did you prepare your federal income tax return last year in 2024? | (b)(6), (b)(7)(C) | (b)(6), (b)(7)(C) | (b)(6), (b)(7)(C) | Please rate your overall experience using Direct File. | Please rate how strongly you agree or disagree with the statement: My experience with Direct File increased my trust in the IRS. | On a scale from 0 to 10 with 0 being extremely unlikely and 10 being extremely likely, how likely are you to recommend Direct File to a friend or family member? | How did using Direct File this year compare to your filing experience last year? | What could have been better? | What about this interaction made the difference? | How did you hear about Direct File? | Why did you choose to use Direct File to file your federal taxes this year? | Did you need help with anything while using Direct File? | How did you prepare your federal income tax return last year in 2024? | What is the highest degree or level of school you have completed? | What is your annual income? |
4 | 4/7/25 14:16 | 2098099 | English | Code | Direct File Completion Survey - Live | English | Code | No | Live | 1 | sa.www4.irs.gov/df/file/flow/complete/submit/sign-return-done | https | sa.www4.irs.gov | /df/file/flow/complete/submit/sign-return-done | Desktop | Chrome | 128.0.6613.138 | macOS | 10.15.7 | 1440X900 | 4/7/25 14:16 | ********************************* | (b)(6), (b)(7)(C) | (b)(6), (b)(7)(C) | (b)(6), (b)(7)(C) | Excellent | 4 = Agree | 9 | About the same | Friend or family | Direct File seemed easy to use,Direct File is free to use | No, I didn't need help | I used a paid preparer | Bachelor's degree | $25,000 - 50,000 | |||||||||||||
5 | 4/7/25 14:16 | 2098098 | English | Code | Direct File Completion Survey - Live | English | Code | No | Live | 1 | sa.www4.irs.gov/df/file/flow/complete/submit/sign-return-done | https | sa.www4.irs.gov | /df/file/flow/complete/submit/sign-return-done | Desktop | Firefox | 137.0 | Windows 10 | NT 10.0 | 1536X864 | 4/7/25 14:16 | ************************************************ | **************************************************************************************************************************************************************************************************************************************************** | (b)(6), (b)(7)(C) | (b)(6), (b)(7)(C) | (b)(6), (b)(7)(C) | Above average | 4 = Agree | 10 = Extremely likely | Easier | Web search, e.g., Google | Direct File is free to use,Direct File seemed easy to use,I believe my filing will be accurate with Direct File,I wanted to file directly with the IRS,I believe the IRS will keep my tax data secure and private | No, I didn't need help | I used a paid preparer | High school diploma or GED | Under $25,000 | ||||||||||||
6 | 4/7/25 14:13 | 2098063 | English | Code | Direct File Completion Survey - Live | English | Code | No | Live | 0 | sa.www4.irs.gov/df/file/flow/complete/submit/sign-return-done | https | sa.www4.irs.gov | /df/file/flow/complete/submit/sign-return-done | Mobile Phone | Chrome | 135.0.7049.38 | Android | 14.0.0 | 1440 X 3088 | 4/7/25 14:13 | (b)(6), (b)(7)(C) | (b)(6), (b)(7)(C) | (b)(6), (b)(7)(C) | Excellent | Much easier | I used a paid preparer | Bachelor's degree | $25,000 - 50,000 | |||||||||||||||||||
7 | 4/7/25 14:11 | 2098164 | English | Code | Direct File Completion Survey - Live | English | Code | No | Live | 1 | sa.www4.irs.gov/df/file/flow/complete/submit/sign-return-done | https | sa.www4.irs.gov | /df/file/flow/complete/submit/sign-return-done | Mobile Phone | Safari | 17.6 | iOS | 17.6.1 | 320 X 480 | 4/7/25 14:11 | ****************************************************************************** | ******************* | ******************************************************************* | (b)(6), (b)(7)(C) | (b)(6), (b)(7)(C) | (b)(6), (b)(7)(C) | Excellent | 5 = Strongly agree | 10 = Extremely likely | Much easier | Direct File met my needs,It was easy to use,It took a reasonable amount of time to do what I needed to do,Instructions were clear,Customer service employees I interacted with were helpful | IRS.gov | Direct File is free to use,I believe my filing will be accurate with Direct File,Direct File seemed easy to use,I wanted to file directly with the IRS,I believe the IRS will keep my tax data secure and private | No, I didn't need help | Other | Associate's degree | $50,001 - 75,000 | ||||||||||
8 | 4/7/25 14:07 | 2098060 | English | Code | Direct File Completion Survey - Live | English | Code | No | Live | 1 | sa.www4.irs.gov/df/file/flow/complete/submit/sign-return-done | https | sa.www4.irs.gov | /df/file/flow/complete/submit/sign-return-done | Desktop | Chrome | 134.0.6998.178 | Windows 10 | 10.0.0 | 1920X1080 | 4/7/25 14:07 | Nothing Everything was awesome! | All of it. | Nothing awesome experience | (b)(6), (b)(7)(C) | (b)(6), (b)(7)(C) | (b)(6), (b)(7)(C) | Excellent | 1 = Strongly disagree | 10 = Extremely likely | Much easier | Other | IRS.gov | Direct File seemed easy to use | No, I didn't need help | I used a paid preparer | Associate's degree | $50,001 - 75,000 | ||||||||||
9 | 4/7/25 14:05 | 2098054 | English | Code | Direct File Completion Survey - Live | English | Code | No | Live | 1 | sa.www4.irs.gov/df/file/flow/complete/submit/sign-return-done | https | sa.www4.irs.gov | /df/file/flow/complete/submit/sign-return-done | Mobile Phone | Safari | 16.3 | iOS | 16.3 | 320 X 480 | 4/7/25 14:05 | Step by step | Yes | Good as is | (b)(6), (b)(7)(C) | (b)(6), (b)(7)(C) | (b)(6), (b)(7)(C) | Excellent | 3 = Neutral | 10 = Extremely likely | Much easier | Other | IRS.gov | Direct File seemed easy to use | No, I didn't need help | I did not file last year | High school diploma or GED | Under $25,000 | ||||||||||
10 | 4/7/25 13:58 | 2097953 | English | Code | Direct File Completion Survey - Live | English | Code | No | Live | 0 | sa.www4.irs.gov/df/file/flow/complete/submit/sign-return-done | https | sa.www4.irs.gov | /df/file/flow/complete/submit/sign-return-done | Desktop | Chrome | 134.0.6998.178 | Windows 10 | 10.0.0 | 1920X1080 | 4/7/25 13:58 | (b)(6), (b)(7)(C) | (b)(6), (b)(7)(C) | (b)(6), (b)(7)(C) | Excellent | 5 = Strongly agree | 10 = Extremely likely | Much easier | Direct File met my needs | Friend or family | I had a positive experience with Direct File last year | No, I didn't need help | I did not file last year | Associate's degree | $25,000 - 50,000 | |||||||||||||
11 | 4/7/25 13:53 | 2098008 | English | Code | Direct File Completion Survey - Live | English | Code | No | Live | 1 | sa.www4.irs.gov/df/file/flow/complete/submit/sign-return-done | https | sa.www4.irs.gov | /df/file/flow/complete/submit/sign-return-done | Desktop | Chrome | 134.0.6998.183 | Chrome OS | 16181.54.0 | 1536X960 | 4/7/25 13:53 | Handle more tax situations. i.e, stocks: carryover loss | No third parties! | Include more complex tax situations. Make available in more (ALL) states | (b)(6), (b)(7)(C) | (b)(6), (b)(7)(C) | (b)(6), (b)(7)(C) | Excellent | 1 = Strongly disagree | 10 = Extremely likely | About the same | Other | News articles or programs,IRS.gov | I had a positive experience with Direct File last year,Direct File is free to use,I believe my filing will be accurate with Direct File,Direct File seemed easy to use,I wanted to file directly with the IRS,I believe the IRS will keep my tax data secure and private | No, I didn't need help | I used Direct File | Bachelor's degree | $25,000 - 50,000 | ||||||||||
12 | 4/7/25 13:49 | 2098002 | English | Code | Direct File Completion Survey - Live | English | Code | No | Live | 0 | sa.www4.irs.gov/df/file/flow/complete/submit/sign-return-done | https | sa.www4.irs.gov | /df/file/flow/complete/submit/sign-return-done | Mobile Phone | Chrome | 135.0.7049.38 | Android | 12.0.0 | 1080 X 2280 | 4/7/25 13:49 | (b)(6), (b)(7)(C) | (b)(6), (b)(7)(C) | (b)(6), (b)(7)(C) | Excellent | Much easier | I used free software or a free online tool that was not Direct File | Associate's degree | Under $25,000 | |||||||||||||||||||
13 | 4/7/25 13:46 | 2098028 | English | Code | Direct File Completion Survey - Live | English | Code | No | Live | 0 | sa.www4.irs.gov/df/file/flow/complete/submit/sign-return-done | https | sa.www4.irs.gov | /df/file/flow/complete/submit/sign-return-done | Desktop | Chrome | 134.0.6998.178 | Windows 11 | 15.0.0 | 1368X912 | 4/7/25 13:46 | (b)(6), (b)(7)(C) | (b)(6), (b)(7)(C) | (b)(6), (b)(7)(C) | Excellent | 5 = Strongly agree | 10 = Extremely likely | Much easier | It was easy to use,It took a reasonable amount of time to do what I needed to do,Instructions were clear | News articles or programs | Direct File is free to use,I wanted to file directly with the IRS,I believe the IRS will keep my tax data secure and private | No, I didn't need help | I used a paid preparer | High school diploma or GED | $50,001 - 75,000 | |||||||||||||
14 | 4/7/25 13:43 | 2098021 | English | Code | Direct File Completion Survey - Live | English | Code | No | Live | 1 | sa.www4.irs.gov/df/file/flow/complete/submit/sign-return-done | https | sa.www4.irs.gov | /df/file/flow/complete/submit/sign-return-done | Desktop | Edge | 135.0.3179.54 | Windows 11 | 15.0.0 | 1366X768 | 4/7/25 13:43 | was easy to use and free | (b)(6), (b)(7)(C) | (b)(6), (b)(7)(C) | (b)(6), (b)(7)(C) | Excellent | 5 = Strongly agree | 10 = Extremely likely | Much easier | Direct File met my needs,It was easy to use,Instructions were clear | IRS.gov | Direct File is free to use,Direct File seemed easy to use,I wanted to file directly with the IRS | No, I didn't need help | I prepared my return on paper | Associate's degree | $75,001 - 100,000 | ||||||||||||
15 | 4/7/25 13:41 | 2097986 | English | Code | Direct File Completion Survey - Live | English | Code | No | Live | 1 | sa.www4.irs.gov/df/file/flow/complete/submit/sign-return-done | https | sa.www4.irs.gov | /df/file/flow/complete/submit/sign-return-done | Desktop | Safari | 18.3.1 | macOS | 10.15.7 | 1710X1107 | 4/7/25 13:41 | First time user so I'll see if it good to use Direct File | I don't know yet but it is ok, Good! | (b)(6), (b)(7)(C) | (b)(6), (b)(7)(C) | (b)(6), (b)(7)(C) | Above average | 4 = Agree | 6 | Easier | IRS.gov | I wanted to file directly with the IRS | No, I didn't need help | I used a paid preparer | Associate's degree | $25,000 - 50,000 | ||||||||||||
16 | 4/7/25 13:37 | 2097880 | English | Code | Direct File Completion Survey - Live | English | Code | No | Live | 1 | sa.www4.irs.gov/df/file/flow/complete/submit/sign-return-done | https | sa.www4.irs.gov | /df/file/flow/complete/submit/sign-return-done | Desktop | Chrome | 134.0.6998.178 | Windows 10 | 10.0.0 | 1366X768 | 4/7/25 13:37 | Not reliant on the USPS | (b)(6), (b)(7)(C) | (b)(6), (b)(7)(C) | (b)(6), (b)(7)(C) | Excellent | 5 = Strongly agree | 10 = Extremely likely | Much easier | It was easy to use,Direct File met my needs,It took a reasonable amount of time to do what I needed to do,Instructions were clear | Friend or family | Direct File seemed easy to use,I wanted to file directly with the IRS,Direct File is free to use | No, I didn't need help | I prepared my return on paper | Master's degree | $75,001 - 100,000 | ||||||||||||
17 | 4/7/25 13:22 | 2097901 | English | Code | Direct File Completion Survey - Live | English | Code | No | Live | 1 | sa.www4.irs.gov/df/file/flow/complete/submit/sign-return-done | https | sa.www4.irs.gov | /df/file/flow/complete/submit/sign-return-done | Desktop | Chrome | 134.0.6998.178 | Windows 11 | 15.0.0 | 1920X1080 | 4/7/25 13:22 | asked to many irrelavant questions | just that i got my payment information | go back to the 1040 ez form for single persons way easier | (b)(6), (b)(7)(C) | (b)(6), (b)(7)(C) | (b)(6), (b)(7)(C) | Very poor | 2 = Disagree | 0 = Extremely unlikely | Other | Friend or family | Direct File is free to use | Yes, and I found help outside of Direct File | ||||||||||||||
18 | 4/7/25 13:17 | 2097818 | English | Code | Direct File Completion Survey - Live | English | Code | No | Live | 1 | sa.www4.irs.gov/df/file/flow/complete/submit/sign-return-done | https | sa.www4.irs.gov | /df/file/flow/complete/submit/sign-return-done | Desktop | Chrome | 134.0.6998.178 | Windows 10 | 10.0.0 | 1920X1080 | 4/7/25 13:17 | I could do it at home and did not have to pay $700 for someone else to do them. | (b)(6), (b)(7)(C) | (b)(6), (b)(7)(C) | (b)(6), (b)(7)(C) | Excellent | 5 = Strongly agree | 10 = Extremely likely | Much easier | Direct File met my needs | Social media | I had a positive experience with Direct File last year | No, I didn't need help | I did not file last year | Master's degree | $50,001 - 75,000 | ||||||||||||
19 | 4/7/25 13:11 | 2097812 | English | Code | Direct File Completion Survey - Live | English | Code | No | Live | 0 | sa.www4.irs.gov/df/file/flow/complete/submit/sign-return-done | https | sa.www4.irs.gov | /df/file/flow/complete/submit/sign-return-done | Mobile Phone | Safari | 18.3.1 | iOS | 18.3.2 | 320 X 480 | 4/7/25 13:11 | (b)(6), (b)(7)(C) | (b)(6), (b)(7)(C) | (b)(6), (b)(7)(C) | Excellent | 5 = Strongly agree | 10 = Extremely likely | Direct File met my needs | Friend or family | I believe the IRS will keep my tax data secure and private | No, I didn't need help | |||||||||||||||||
20 | 4/7/25 12:59 | 2097790 | English | Code | Direct File Completion Survey - Live | English | Code | No | Live | 1 | sa.www4.irs.gov/df/file/flow/complete/submit/sign-return-done | https | sa.www4.irs.gov | /df/file/flow/complete/submit/sign-return-done | Desktop | Safari | 18.3.1 | macOS | 10.15.7 | 1280X828 | 4/7/25 12:59 | I like the checklist. It was clear to see what form I needed | none comes to mind | (b)(6), (b)(7)(C) | (b)(6), (b)(7)(C) | (b)(6), (b)(7)(C) | Excellent | 5 = Strongly agree | 9 | Much easier | Instructions were clear | IRS.gov | I had a positive experience with Direct File last year | No, I didn't need help | I used Direct File | Bachelor's degree | $25,000 - 50,000 | |||||||||||
21 | 4/7/25 12:38 | 2097706 | English | Code | Direct File Completion Survey - Live | English | Code | No | Live | 1 | sa.www4.irs.gov/df/file/flow/complete/submit/sign-return-done | https | sa.www4.irs.gov | /df/file/flow/complete/submit/sign-return-done | Desktop | Edge | 135.0.3179.54 | Windows 10 | 10.0.0 | 1600X900 | 4/7/25 12:38 | identity verification to use ID.me was a nightmare - it took hours | once you have confirmed your identification, it was easy | make confirming your identity through ID.me easier | (b)(6), (b)(7)(C) | (b)(6), (b)(7)(C) | (b)(6), (b)(7)(C) | Average | 3 = Neutral | 3 | A lot harder | Other | Web search, e.g., Google | Direct File is free to use | Yes, I chatted with Direct File customer support | I used free software or a free online tool that was not Direct File | Bachelor's degree | $50,001 - 75,000 | ||||||||||
22 | 4/7/25 12:38 | 2097659 | English | Code | Direct File Completion Survey - Live | English | Code | No | Live | 1 | sa.www4.irs.gov/df/file/flow/complete/submit/sign-return-done | https | sa.www4.irs.gov | /df/file/flow/complete/submit/sign-return-done | Desktop | Safari | 18.3.1 | macOS | 10.15.7 | 820X1180 | 4/7/25 12:38 | The process was easy to use and I’ll continue to choose this process. Thank you. | I have no suggestions at this time. | (b)(6), (b)(7)(C) | (b)(6), (b)(7)(C) | (b)(6), (b)(7)(C) | Excellent | 5 = Strongly agree | 10 = Extremely likely | Much easier | Direct File met my needs,It was easy to use,It took a reasonable amount of time to do what I needed to do,Instructions were clear | IRS.gov | I wanted to file directly with the IRS,Direct File seemed easy to use,I believe my filing will be accurate with Direct File,Direct File is free to use,I believe the IRS will keep my tax data secure and private | No, I didn't need help | I used software or an online tool that I paid for | Associate's degree | $50,001 - 75,000 | |||||||||||
23 | 4/7/25 12:26 | 2097643 | English | Code | Direct File Completion Survey - Live | English | Code | No | Live | 0 | sa.www4.irs.gov/df/file/flow/complete/submit/sign-return-done | https | sa.www4.irs.gov | /df/file/flow/complete/submit/sign-return-done | Desktop | Chrome | 134.0.6998.178 | Windows 10 | 10.0.0 | 1920X1080 | 4/7/25 12:26 | (b)(6), (b)(7)(C) | (b)(6), (b)(7)(C) | (b)(6), (b)(7)(C) | Excellent | 5 = Strongly agree | 10 = Extremely likely | Much easier | Direct File met my needs,It was easy to use,It took a reasonable amount of time to do what I needed to do,Instructions were clear | Other | I had a positive experience with Direct File last year | No, I didn't need help | I used Direct File | Bachelor's degree | Under $25,000 | |||||||||||||
24 | 4/7/25 12:23 | 2097637 | English | Code | Direct File Completion Survey - Live | English | Code | No | Live | 0 | sa.www4.irs.gov/df/file/flow/complete/submit/sign-return-done | https | sa.www4.irs.gov | /df/file/flow/complete/submit/sign-return-done | Desktop | Chrome | 134.0.6998.118 | Windows 11 | 19.0.0 | 2584X1423 | 4/7/25 12:23 | (b)(6), (b)(7)(C) | (b)(6), (b)(7)(C) | (b)(6), (b)(7)(C) | Above average | 4 = Agree | 10 = Extremely likely | Much easier | IRS.gov | Direct File is free to use,I wanted to file directly with the IRS,I believe my filing will be accurate with Direct File,Direct File seemed easy to use,I believe the IRS will keep my tax data secure and private | No, I didn't need help | I prepared my return on paper | High school diploma or GED | $25,000 - 50,000 | ||||||||||||||
25 | 4/7/25 12:23 | 2097564 | English | Code | Direct File Completion Survey - Live | English | Code | No | Live | 0 | sa.www4.irs.gov/df/file/flow/complete/submit/sign-return-done | https | sa.www4.irs.gov | /df/file/flow/complete/submit/sign-return-done | Tablet | Chrome | 135.0.7049.53 | iPadOS | 18.3.2 | 768 X 1024 | 4/7/25 12:23 | (b)(6), (b)(7)(C) | (b)(6), (b)(7)(C) | (b)(6), (b)(7)(C) | Excellent | 4 = Agree | About the same | I used Direct File | Bachelor's degree | $25,000 - 50,000 | ||||||||||||||||||
26 | 4/7/25 12:00 | 2097533 | English | Code | Direct File Completion Survey - Live | English | Code | No | Live | 1 | sa.www4.irs.gov/df/file/flow/complete/submit/sign-return-done | https | sa.www4.irs.gov | /df/file/flow/complete/submit/sign-return-done | Desktop | Edge | 135.0.3179.54 | Windows 11 | 19.0.0 | 1536X864 | 4/7/25 12:00 | Veterans Administration. | Easy Tax Filing Tool. | (b)(6), (b)(7)(C) | (b)(6), (b)(7)(C) | (b)(6), (b)(7)(C) | Above average | 4 = Agree | 9 | Easier | Other | Direct File is free to use,I believe my filing will be accurate with Direct File,Direct File seemed easy to use,I wanted to file directly with the IRS,I believe the IRS will keep my tax data secure and private | No, I didn't need help | I used free software or a free online tool that was not Direct File | High school diploma or GED | $25,000 - 50,000 | ||||||||||||
27 | 4/7/25 11:53 | 2097470 | English | Code | Direct File Completion Survey - Live | English | Code | No | Live | 1 | sa.www4.irs.gov/df/file/flow/complete/submit/sign-return-done | https | sa.www4.irs.gov | /df/file/flow/complete/submit/sign-return-done | Desktop | Chrome | 134.0.6998.167 | macOS | 14.7.4 | 1440X900 | 4/7/25 11:53 | If I felt better about the future of the IRS, I'd feel better about filing. | It took me through the process in a logical way. | Re-instate fired employees. | (b)(6), (b)(7)(C) | (b)(6), (b)(7)(C) | (b)(6), (b)(7)(C) | Excellent | 3 = Neutral | 10 = Extremely likely | About the same | Other | Other | I had a positive experience with Direct File last year,Direct File is free to use,I believe my filing will be accurate with Direct File | No, I didn't need help | I used Direct File | Bachelor's degree | Under $25,000 | ||||||||||
28 | 4/7/25 11:48 | 2097466 | English | Code | Direct File Completion Survey - Live | English | Code | No | Live | 0 | sa.www4.irs.gov/df/file/flow/complete/submit/sign-return-done | https | sa.www4.irs.gov | /df/file/flow/complete/submit/sign-return-done | Mobile Phone | Safari | 17.6 | iOS | 17.6.1 | 320 X 480 | 4/7/25 11:48 | (b)(6), (b)(7)(C) | (b)(6), (b)(7)(C) | (b)(6), (b)(7)(C) | Above average | 5 = Strongly agree | 10 = Extremely likely | About the same | Direct File met my needs | Social media,Program that gives free help filing taxes, e.g., Volunteer Income Tax Assistance (VITA), library free tax filing program, Tax Counseling for the Elderly (TCE) | I believe the IRS will keep my tax data secure and private,I wanted to file directly with the IRS,I believe my filing will be accurate with Direct File,I had a positive experience with Direct File last year | No, I didn't need help | Trade school | $25,000 - 50,000 | ||||||||||||||
29 | 4/7/25 11:47 | 2097513 | English | Code | Direct File Completion Survey - Live | English | Code | No | Live | 0 | sa.www4.irs.gov/df/file/flow/complete/submit/sign-return-done | https | sa.www4.irs.gov | /df/file/flow/complete/submit/sign-return-done | Desktop | Chrome | 135.0.7049.41 | Windows 11 | 15.0.0 | 1920X1080 | 4/7/25 11:47 | (b)(6), (b)(7)(C) | (b)(6), (b)(7)(C) | (b)(6), (b)(7)(C) | Excellent | 5 = Strongly agree | 10 = Extremely likely | Much easier | Direct File met my needs | IRS.gov | Other | No, I didn't need help | Other | High school diploma or GED | Under $25,000 | |||||||||||||
30 | 4/7/25 11:01 | 2097275 | English | Code | Direct File Completion Survey - Live | English | Code | No | Live | 0 | sa.www4.irs.gov/df/file/flow/complete/submit/sign-return-done | https | sa.www4.irs.gov | /df/file/flow/complete/submit/sign-return-done | Desktop | Chrome | 134.0.6998.179 | Windows 10 | 10.0.0 | 1536X864 | 4/7/25 11:01 | (b)(6), (b)(7)(C) | (b)(6), (b)(7)(C) | (b)(6), (b)(7)(C) | Excellent | 5 = Strongly agree | 10 = Extremely likely | About the same | Instructions were clear,It took a reasonable amount of time to do what I needed to do,It was easy to use,Direct File met my needs | IRS.gov | I had a positive experience with Direct File last year,Direct File is free to use,I believe my filing will be accurate with Direct File,Direct File seemed easy to use | No, I didn't need help | I used Direct File | High school diploma or GED | $25,000 - 50,000 | |||||||||||||
31 | 4/7/25 10:45 | 2097250 | English | Code | Direct File Completion Survey - Live | English | Code | No | Live | 1 | sa.www4.irs.gov/df/file/flow/complete/submit/sign-return-done | https | sa.www4.irs.gov | /df/file/flow/complete/submit/sign-return-done | Mobile Phone | Safari | 18.3.1 | iOS | 18.3.2 | 320 X 480 | 4/7/25 10:45 | It explained how my deductions and everything was being used to determine what I owe in an easy to understand way, I ABSOLUTELY LOVE that feature. | (b)(6), (b)(7)(C) | (b)(6), (b)(7)(C) | (b)(6), (b)(7)(C) | Excellent | 5 = Strongly agree | Much easier | Direct File met my needs,It was easy to use,It took a reasonable amount of time to do what I needed to do,Instructions were clear,Other | I used free software or a free online tool that was not Direct File | High school diploma or GED | $50,001 - 75,000 | ||||||||||||||||
32 | 4/7/25 10:39 | 2097174 | English | Code | Direct File Completion Survey - Live | English | Code | No | Live | 0 | sa.www4.irs.gov/df/file/flow/complete/submit/sign-return-done | https | sa.www4.irs.gov | /df/file/flow/complete/submit/sign-return-done | Desktop | Firefox | 137.0 | Windows 10 | NT 10.0 | 1920X1080 | 4/7/25 10:39 | (b)(6), (b)(7)(C) | (b)(6), (b)(7)(C) | (b)(6), (b)(7)(C) | Excellent | 5 = Strongly agree | 9 | Easier | It was easy to use | Web search, e.g., Google | I had a positive experience with Direct File last year | No, I didn't need help | I used Direct File | High school diploma or GED | Under $25,000 | |||||||||||||
33 | 4/7/25 10:29 | 2097092 | English | Code | Direct File Completion Survey - Live | English | Code | No | Live | 0 | sa.www4.irs.gov/df/file/flow/complete/submit/sign-return-done | https | sa.www4.irs.gov | /df/file/flow/complete/submit/sign-return-done | Desktop | Chrome | 135.0.7049.41 | Windows 11 | 19.0.0 | 1920X1080 | 4/7/25 10:29 | (b)(6), (b)(7)(C) | (b)(6), (b)(7)(C) | (b)(6), (b)(7)(C) | Above average | 3 = Neutral | 10 = Extremely likely | About the same | IRS.gov | I had a positive experience with Direct File last year | No, I didn't need help | I used Direct File | Bachelor's degree | $50,001 - 75,000 | ||||||||||||||
34 | 4/7/25 10:27 | 2097159 | English | Code | Direct File Completion Survey - Live | English | Code | No | Live | 1 | sa.www4.irs.gov/df/file/flow/complete/submit/sign-return-done | https | sa.www4.irs.gov | /df/file/flow/complete/submit/sign-return-done | Desktop | Firefox | 137.0 | Windows 10 | NT 10.0 | 1920X1080 | 4/7/25 10:27 | preload documents | preload joint return documents | (b)(6), (b)(7)(C) | (b)(6), (b)(7)(C) | (b)(6), (b)(7)(C) | Above average | 3 = Neutral | 8 | Easier | Instructions were unclear | IRS.gov | Direct File is free to use | No, I didn't need help | I prepared my return on paper | Associate's degree | $50,001 - 75,000 | |||||||||||
35 | 4/7/25 10:24 | 2097152 | English | Code | Direct File Completion Survey - Live | English | Code | No | Live | 0 | sa.www4.irs.gov/df/file/flow/complete/submit/sign-return-done | https | sa.www4.irs.gov | /df/file/flow/complete/submit/sign-return-done | Desktop | Chrome | 135.0.7049.41 | Windows 11 | 19.0.0 | 1920X1080 | 4/7/25 10:25 | (b)(6), (b)(7)(C) | (b)(6), (b)(7)(C) | (b)(6), (b)(7)(C) | Excellent | 4 = Agree | 10 = Extremely likely | Easier | IRS.gov | Direct File is free to use | No, I didn't need help | I used software or an online tool that I paid for | Bachelor's degree | $75,001 - 100,000 | ||||||||||||||
36 | 4/7/25 8:33 | 2096822 | English | Code | Direct File Completion Survey - Live | English | Code | No | Live | 0 | sa.www4.irs.gov/df/file/flow/complete/submit/sign-return-done | https | sa.www4.irs.gov | /df/file/flow/complete/submit/sign-return-done | Desktop | Firefox | 137.0 | Windows 10 | NT 10.0 | 1920X1080 | 4/7/25 8:33 | (b)(6), (b)(7)(C) | (b)(6), (b)(7)(C) | (b)(6), (b)(7)(C) | Excellent | 5 = Strongly agree | 10 = Extremely likely | Much easier | Direct File met my needs,It was easy to use,It took a reasonable amount of time to do what I needed to do,Instructions were clear | IRS.gov | Direct File is free to use,I believe my filing will be accurate with Direct File,Direct File seemed easy to use,I wanted to file directly with the IRS,I believe the IRS will keep my tax data secure and private | No, I didn't need help | I used free software or a free online tool that was not Direct File | Doctorate | $25,000 - 50,000 | |||||||||||||
37 | 4/7/25 8:18 | 2096790 | English | Code | Direct File Completion Survey - Live | English | Code | No | Live | 1 | sa.www4.irs.gov/df/file/flow/complete/submit/sign-return-done | https | sa.www4.irs.gov | /df/file/flow/complete/submit/sign-return-done | Desktop | Safari | 17.0 | macOS | 10.15.7 | 1680X1050 | 4/7/25 8:18 | worked fine for me | free, simple | no suggestions | (b)(6), (b)(7)(C) | (b)(6), (b)(7)(C) | (b)(6), (b)(7)(C) | Above average | 4 = Agree | 9 | About the same | Other | Friend or family | Direct File is free to use | No, I didn't need help | I used software or an online tool that I paid for | Master's degree | $50,001 - 75,000 | ||||||||||
38 | 4/7/25 5:40 | 2096591 | English | Code | Direct File Completion Survey - Live | English | Code | No | Live | 1 | sa.www4.irs.gov/df/file/flow/complete/submit/sign-return-done | https | sa.www4.irs.gov | /df/file/flow/complete/submit/sign-return-done | Mobile Phone | Chrome | 134.0.6998.135 | Android | 14.0.0 | 1080 X 2340 | 4/7/25 5:40 | Very easy to use. | (b)(6), (b)(7)(C) | (b)(6), (b)(7)(C) | (b)(6), (b)(7)(C) | Above average | 4 = Agree | 8 | Easier | It took too long to do what I needed to do | Program that gives free help filing taxes, e.g., Volunteer Income Tax Assistance (VITA), library free tax filing program, Tax Counseling for the Elderly (TCE) | Direct File is free to use,I believe my filing will be accurate with Direct File,Direct File seemed easy to use,I wanted to file directly with the IRS | No, I didn't need help | I used a paid preparer | Trade school | $25,000 - 50,000 | ||||||||||||
39 | 4/7/25 4:16 | 2096525 | English | Code | Direct File Completion Survey - Live | English | Code | No | Live | 1 | sa.www4.irs.gov/df/file/flow/complete/submit/sign-return-done | https | sa.www4.irs.gov | /df/file/flow/complete/submit/sign-return-done | Desktop | Edge | 135.0.3179.54 | Windows 11 | 15.0.0 | 1366X768 | 4/7/25 4:16 | clear instructions, easy to understand | nothing that I can think of | (b)(6), (b)(7)(C) | (b)(6), (b)(7)(C) | (b)(6), (b)(7)(C) | Above average | 5 = Strongly agree | 10 = Extremely likely | Much easier | It was easy to use,It took a reasonable amount of time to do what I needed to do,Instructions were clear,Direct File met my needs | News articles or programs | I believe my filing will be accurate with Direct File,I wanted to file directly with the IRS | No, I didn't need help | I used free software or a free online tool that was not Direct File | High school diploma or GED | Under $25,000 | |||||||||||
40 | 4/7/25 2:39 | 2096473 | English | Code | Direct File Completion Survey - Live | English | Code | No | Live | 1 | sa.www4.irs.gov/df/file/flow/complete/submit/sign-return-done | https | sa.www4.irs.gov | /df/file/flow/complete/submit/sign-return-done | Desktop | Edge | 127.0.2651.74 | Windows 10 | 10.0.0 | 1366X768 | 4/7/25 2:39 | wanted to deal directly with the IRS instead of jumping back and forth between websites or tax programs. | Just seemed like it took longer than usual, but it was okay. | (b)(6), (b)(7)(C) | (b)(6), (b)(7)(C) | (b)(6), (b)(7)(C) | Excellent | 3 = Neutral | 10 = Extremely likely | About the same | It took too long to do what I needed to do | IRS.gov | Direct File is free to use,Direct File seemed easy to use,I believe the IRS will keep my tax data secure and private,I wanted to file directly with the IRS | No, I didn't need help | I used free software or a free online tool that was not Direct File | Associate's degree | $25,000 - 50,000 | |||||||||||
41 | 4/7/25 2:22 | 2096549 | English | Code | Direct File Completion Survey - Live | English | Code | No | Live | 1 | sa.www4.irs.gov/df/file/flow/complete/submit/sign-return-done | https | sa.www4.irs.gov | /df/file/flow/complete/submit/sign-return-done | Desktop | Safari | 17.6 | macOS | 10.15.7 | 1440X900 | 4/7/25 2:22 | The web paged timed out too quickly. Every time I got up yo take a leak, the page would be closed by the time I got back. So I had to sign in all over! :) | I hope I did everything right. | (b)(6), (b)(7)(C) | (b)(6), (b)(7)(C) | (b)(6), (b)(7)(C) | Above average | 4 = Agree | 9 | Easier | Other | News articles or programs | I had a positive experience with Direct File last year | No, I didn't need help | I used Direct File | Bachelor's degree | $50,001 - 75,000 | |||||||||||
42 | 4/7/25 2:19 | 2096547 | English | Code | Direct File Completion Survey - Live | English | Code | No | Live | 1 | sa.www4.irs.gov/df/file/flow/complete/submit/sign-return-done | https | sa.www4.irs.gov | /df/file/flow/complete/submit/sign-return-done | Desktop | Safari | 18.3.1 | macOS | 10.15.7 | 820X1180 | 4/7/25 2:19 | Used it last year. | Definitely the way to go. | Could improve by adding a smart phone App, and auto populating all the fields. | (b)(6), (b)(7)(C) | (b)(6), (b)(7)(C) | (b)(6), (b)(7)(C) | Excellent | 5 = Strongly agree | 10 = Extremely likely | Much easier | Direct File met my needs,It was easy to use,It took a reasonable amount of time to do what I needed to do,Instructions were clear | Other | I had a positive experience with Direct File last year,Direct File is free to use,I believe my filing will be accurate with Direct File,Direct File seemed easy to use,I wanted to file directly with the IRS,I believe the IRS will keep my tax data secure and private | No, I didn't need help | I used Direct File | High school diploma or GED | $50,001 - 75,000 | ||||||||||
43 | 4/7/25 1:53 | 2096462 | English | Code | Direct File Completion Survey - Live | English | Code | No | Live | 1 | sa.www4.irs.gov/df/file/flow/complete/submit/sign-return-done | https | sa.www4.irs.gov | /df/file/flow/complete/submit/sign-return-done | Desktop | Edge | 134.0.3124.93 | Windows 11 | 19.0.0 | 2560X1440 | 4/7/25 1:53 | Difficult to set up ID ME account | Quick, simple would have been nice if the 1099R and 1099 INT imported on their own | (b)(6), (b)(7)(C) | (b)(6), (b)(7)(C) | (b)(6), (b)(7)(C) | Above average | 3 = Neutral | 10 = Extremely likely | Much easier | Other | News articles or programs | I wanted to file directly with the IRS | No, I didn't need help | I used software or an online tool that I paid for | Associate's degree | Over $100,000 | |||||||||||
44 | 4/7/25 0:51 | 2096451 | English | Code | Direct File Completion Survey - Live | English | Code | No | Live | 0 | sa.www4.irs.gov/df/file/flow/complete/submit/sign-return-done | https | sa.www4.irs.gov | /df/file/flow/complete/submit/sign-return-done | Desktop | Firefox | 137.0 | Windows 10 | NT 10.0 | 1536X864 | 4/7/25 0:51 | (b)(6), (b)(7)(C) | (b)(6), (b)(7)(C) | (b)(6), (b)(7)(C) | Excellent | 5 = Strongly agree | 10 = Extremely likely | About the same | Direct File met my needs,It was easy to use,It took a reasonable amount of time to do what I needed to do,Instructions were clear | News articles or programs,IRS.gov | Direct File is free to use,I wanted to file directly with the IRS,I believe the IRS will keep my tax data secure and private | No, I didn't need help | I used software or an online tool that I paid for | Bachelor's degree | Over $100,000 | |||||||||||||
45 | 4/7/25 0:38 | 2096389 | English | Code | Direct File Completion Survey - Live | English | Code | No | Live | 0 | sa.www4.irs.gov/df/file/flow/complete/submit/sign-return-done | https | sa.www4.irs.gov | /df/file/flow/complete/submit/sign-return-done | Desktop | Safari | 18.3 | macOS | 10.15.7 | 820X1180 | 4/7/25 0:38 | (b)(6), (b)(7)(C) | (b)(6), (b)(7)(C) | (b)(6), (b)(7)(C) | Excellent | 5 = Strongly agree | 10 = Extremely likely | Easier | Direct File met my needs,It was easy to use,It took a reasonable amount of time to do what I needed to do,Instructions were clear,Customer service employees I interacted with were helpful | Social media | Direct File is free to use | No, I didn't need help | I used a paid preparer | Associate's degree | $25,000 - 50,000 | |||||||||||||
46 | 4/7/25 0:24 | 2096386 | English | Code | Direct File Completion Survey - Live | English | Code | No | Live | 0 | sa.www4.irs.gov/df/file/flow/complete/submit/sign-return-done | https | sa.www4.irs.gov | /df/file/flow/complete/submit/sign-return-done | Desktop | Safari | 18.3.1 | macOS | 10.15.7 | 810X1080 | 4/7/25 0:24 | (b)(6), (b)(7)(C) | (b)(6), (b)(7)(C) | (b)(6), (b)(7)(C) | Average | 3 = Neutral | 6 | Other | Friend or family | Direct File seemed easy to use | No, I didn't need help | Master's degree | $50,001 - 75,000 | |||||||||||||||
47 | 4/7/25 0:23 | 2096340 | English | Code | Direct File Completion Survey - Live | English | Code | No | Live | 1 | sa.www4.irs.gov/df/file/flow/complete/submit/sign-return-done | https | sa.www4.irs.gov | /df/file/flow/complete/submit/sign-return-done | Desktop | Safari | 17.5 | macOS | 10.15.7 | 1470X956 | 4/7/25 0:23 | ease of use | make it faster | (b)(6), (b)(7)(C) | (b)(6), (b)(7)(C) | (b)(6), (b)(7)(C) | Above average | 4 = Agree | 10 = Extremely likely | Harder | It took too long to do what I needed to do | Friend or family | Direct File is free to use | No, I didn't need help | I used a paid preparer | Associate's degree | $50,001 - 75,000 | |||||||||||
48 | 4/7/25 0:18 | 2096443 | English | Code | Direct File Completion Survey - Live | English | Code | No | Live | 0 | sa.www4.irs.gov/df/file/flow/complete/submit/sign-return-done | https | sa.www4.irs.gov | /df/file/flow/complete/submit/sign-return-done | Desktop | Chrome | 109.0.5414.168 | Windows 8.1 | 0.3.0 | 1920X1080 | 4/7/25 0:18 | (b)(6), (b)(7)(C) | (b)(6), (b)(7)(C) | (b)(6), (b)(7)(C) | Excellent | 4 = Agree | 10 = Extremely likely | IRS.gov | Direct File is free to use | No, I didn't need help | Other | High school diploma or GED | Under $25,000 | |||||||||||||||
49 | 4/7/25 0:13 | 2096338 | English | Code | Direct File Completion Survey - Live | English | Code | No | Live | 1 | sa.www4.irs.gov/df/file/flow/complete/submit/sign-return-done | https | sa.www4.irs.gov | /df/file/flow/complete/submit/sign-return-done | Mobile Phone | Chrome | 135.0.7049.38 | Android | 14.0.0 | 1440 X 3088 | 4/7/25 0:13 | Ease of use from the comfort of home | (b)(6), (b)(7)(C) | (b)(6), (b)(7)(C) | (b)(6), (b)(7)(C) | Excellent | 5 = Strongly agree | About the same | Direct File met my needs,It was easy to use,It took a reasonable amount of time to do what I needed to do,Instructions were clear | IRS.gov | I had a positive experience with Direct File last year,Direct File is free to use,I believe my filing will be accurate with Direct File,Direct File seemed easy to use,I wanted to file directly with the IRS,I believe the IRS will keep my tax data secure and private | No, I didn't need help | I used Direct File | High school diploma or GED | Under $25,000 | |||||||||||||
50 | 4/7/25 0:07 | 2096333 | English | Code | Direct File Completion Survey - Live | English | Code | No | Live | 0 | sa.www4.irs.gov/df/file/flow/complete/submit/sign-return-done | https | sa.www4.irs.gov | /df/file/flow/complete/submit/sign-return-done | Desktop | Chrome | 134.0.6998.178 | Windows 11 | 19.0.0 | 1920X1080 | 4/7/25 0:07 | (b)(6), (b)(7)(C) | (b)(6), (b)(7)(C) | (b)(6), (b)(7)(C) | Excellent | 4 = Agree | 10 = Extremely likely | Much easier | News articles or programs,Web search, e.g., Google | Direct File is free to use,I wanted to file directly with the IRS,I believe the IRS will keep my tax data secure and private | No, I didn't need help | I used software or an online tool that I paid for | Bachelor's degree | $50,001 - 75,000 | ||||||||||||||
51 | 4/6/25 23:49 | 2096327 | English | Code | Direct File Completion Survey - Live | English | Code | No | Live | 1 | sa.www4.irs.gov/df/file/flow/complete/submit/sign-return-done | https | sa.www4.irs.gov | /df/file/flow/complete/submit/sign-return-done | Desktop | Chrome | 134.0.6998.179 | Windows 11 | 15.0.0 | 1536X960 | 4/6/25 23:49 | It's very detailed | With pictures | (b)(6), (b)(7)(C) | (b)(6), (b)(7)(C) | (b)(6), (b)(7)(C) | Excellent | 5 = Strongly agree | 9 | Direct File met my needs | Friend or family | Direct File is free to use,Direct File seemed easy to use,I believe the IRS will keep my tax data secure and private | Yes, and I found help outside of Direct File | I did not file last year | Associate's degree | Under $25,000 | ||||||||||||
52 | 4/6/25 23:48 | 2096428 | English | Code | Direct File Completion Survey - Live | English | Code | No | Live | 0 | sa.www4.irs.gov/df/file/flow/complete/submit/sign-return-done | https | sa.www4.irs.gov | /df/file/flow/complete/submit/sign-return-done | Desktop | Firefox | 136.0 | Windows 10 | NT 10.0 | 1440X960 | 4/6/25 23:48 | (b)(6), (b)(7)(C) | (b)(6), (b)(7)(C) | (b)(6), (b)(7)(C) | Above average | 4 = Agree | 9 | Much easier | IRS.gov | I had a positive experience with Direct File last year,Direct File is free to use,I wanted to file directly with the IRS | No, I didn't need help | I used Direct File | Bachelor's degree | $50,001 - 75,000 | ||||||||||||||
53 | 4/6/25 23:43 | 2096424 | English | Code | Direct File Completion Survey - Live | English | Code | No | Live | 0 | sa.www4.irs.gov/df/file/flow/complete/submit/sign-return-done | https | sa.www4.irs.gov | /df/file/flow/complete/submit/sign-return-done | Desktop | Edge | 134.0.3124.83 | Windows 11 | 19.0.0 | 1600X900 | 4/6/25 23:43 | (b)(6), (b)(7)(C) | (b)(6), (b)(7)(C) | (b)(6), (b)(7)(C) | Above average | 3 = Neutral | 5 | Easier | It took too long to do what I needed to do | IRS.gov | I wanted to file directly with the IRS | Yes, I needed help but didn't look for help | I used Direct File | Associate's degree | $50,001 - 75,000 | |||||||||||||
54 | 4/6/25 23:23 | 2096318 | English | Code | Direct File Completion Survey - Live | English | Code | No | Live | 0 | sa.www4.irs.gov/df/file/flow/complete/submit/sign-return-done | https | sa.www4.irs.gov | /df/file/flow/complete/submit/sign-return-done | Desktop | Chrome | 135.0.7049.42 | Windows 11 | 15.0.0 | 1920X1080 | 4/6/25 23:23 | (b)(6), (b)(7)(C) | (b)(6), (b)(7)(C) | (b)(6), (b)(7)(C) | Excellent | 5 = Strongly agree | 10 = Extremely likely | Much easier | It was easy to use,Direct File met my needs,Instructions were clear | IRS.gov | Direct File is free to use,I believe my filing will be accurate with Direct File,I wanted to file directly with the IRS | No, I didn't need help | I used free software or a free online tool that was not Direct File | High school diploma or GED | $25,000 - 50,000 | |||||||||||||
55 | 4/6/25 23:05 | 2096222 | English | Code | Direct File Completion Survey - Live | English | Code | No | Live | 1 | sa.www4.irs.gov/df/file/flow/complete/submit/sign-return-done | https | sa.www4.irs.gov | /df/file/flow/complete/submit/sign-return-done | Desktop | Chrome | 134.0.6998.179 | Windows 10 | 10.0.0 | 1366X768 | 4/6/25 23:05 | step by step instructions | Continue with upgrades that allow varying financial situations | (b)(6), (b)(7)(C) | (b)(6), (b)(7)(C) | (b)(6), (b)(7)(C) | Excellent | 4 = Agree | 9 | Easier | IRS.gov | Direct File is free to use,I believe my filing will be accurate with Direct File,Direct File seemed easy to use,I wanted to file directly with the IRS | No, I didn't need help | I used a paid preparer | Bachelor's degree | $75,001 - 100,000 | ||||||||||||
56 | 4/6/25 22:56 | 2096274 | English | Code | Direct File Completion Survey - Live | English | Code | No | Live | 1 | sa.www4.irs.gov/df/file/flow/complete/submit/sign-return-done | https | sa.www4.irs.gov | /df/file/flow/complete/submit/sign-return-done | Desktop | Chrome | 134.0.6998.178 | Windows 10 | 10.0.0 | 1280X720 | 4/6/25 22:56 | Once completing the ID.me sign-up process, Direct File was quick, easy, and free. Being able to bring in information was very helpful. | More options for filing to reach more people. | (b)(6), (b)(7)(C) | (b)(6), (b)(7)(C) | (b)(6), (b)(7)(C) | Above average | 5 = Strongly agree | 10 = Extremely likely | Easier | It was easy to use,Instructions were clear,Customer service employees I interacted with were helpful | IRS.gov,News articles or programs | Direct File is free to use | No, I didn't need help | I used free software or a free online tool that was not Direct File | Bachelor's degree | $50,001 - 75,000 | |||||||||||
57 | 4/6/25 22:43 | 2096211 | English | Code | Direct File Completion Survey - Live | English | Code | No | Live | 0 | sa.www4.irs.gov/df/file/flow/complete/submit/sign-return-done | https | sa.www4.irs.gov | /df/file/flow/complete/submit/sign-return-done | Desktop | Chrome | 135.0.7049.41 | Windows 11 | 19.0.0 | 1372X858 | 4/6/25 22:43 | (b)(6), (b)(7)(C) | (b)(6), (b)(7)(C) | (b)(6), (b)(7)(C) | Excellent | 3 = Neutral | 8 | Easier | IRS.gov | Direct File is free to use,Direct File seemed easy to use,I wanted to file directly with the IRS | No, I didn't need help | I used software or an online tool that I paid for | Bachelor's degree | Under $25,000 | ||||||||||||||
58 | 4/6/25 22:40 | 2096264 | English | Code | Direct File Completion Survey - Live | English | Code | No | Live | 0 | sa.www4.irs.gov/df/file/flow/complete/submit/sign-return-done | https | sa.www4.irs.gov | /df/file/flow/complete/submit/sign-return-done | Desktop | Chrome | 135.0.7049.42 | Windows 11 | 15.0.0 | 1920X1080 | 4/6/25 22:40 | (b)(6), (b)(7)(C) | (b)(6), (b)(7)(C) | (b)(6), (b)(7)(C) | Excellent | 5 = Strongly agree | 10 = Extremely likely | Much easier | It was easy to use,Instructions were clear | IRS.gov | Direct File is free to use | No, I didn't need help | I used free software or a free online tool that was not Direct File | Associate's degree | $25,000 - 50,000 | |||||||||||||
59 | 4/6/25 22:30 | 2096205 | English | Code | Direct File Completion Survey - Live | English | Code | No | Live | 0 | sa.www4.irs.gov/df/file/flow/complete/submit/sign-return-done | https | sa.www4.irs.gov | /df/file/flow/complete/submit/sign-return-done | Desktop | Safari | 17.10 | macOS | 10.15.7 | 768X1024 | 4/6/25 22:30 | (b)(6), (b)(7)(C) | (b)(6), (b)(7)(C) | (b)(6), (b)(7)(C) | Excellent | 5 = Strongly agree | 10 = Extremely likely | About the same | Direct File met my needs,It was easy to use,It took a reasonable amount of time to do what I needed to do,Instructions were clear | IRS.gov | I had a positive experience with Direct File last year,Direct File is free to use,I believe my filing will be accurate with Direct File,Direct File seemed easy to use,I wanted to file directly with the IRS,I believe the IRS will keep my tax data secure and private | No, I didn't need help | I used Direct File | Bachelor's degree | Under $25,000 | |||||||||||||
60 | 4/6/25 22:29 | 2096203 | English | Code | Direct File Completion Survey - Live | English | Code | No | Live | 0 | sa.www4.irs.gov/df/file/flow/complete/submit/sign-return-done | https | sa.www4.irs.gov | /df/file/flow/complete/submit/sign-return-done | Desktop | Firefox | 136.0 | Windows 10 | NT 10.0 | 2560X1440 | 4/6/25 22:29 | (b)(6), (b)(7)(C) | (b)(6), (b)(7)(C) | (b)(6), (b)(7)(C) | Excellent | 5 = Strongly agree | 10 = Extremely likely | Much easier | Direct File met my needs,It was easy to use,It took a reasonable amount of time to do what I needed to do,Instructions were clear | IRS.gov | Direct File is free to use,Direct File seemed easy to use,I wanted to file directly with the IRS,I believe my filing will be accurate with Direct File | No, I didn't need help | I used free software or a free online tool that was not Direct File | Bachelor's degree | $25,000 - 50,000 | |||||||||||||
61 | 4/6/25 22:24 | 2096255 | English | Code | Direct File Completion Survey - Live | English | Code | No | Live | 1 | sa.www4.irs.gov/df/file/flow/complete/submit/sign-return-done | https | sa.www4.irs.gov | /df/file/flow/complete/submit/sign-return-done | Desktop | Firefox | 137.0 | Windows 10 | NT 10.0 | 1600X900 | 4/6/25 22:24 | I really appreciate the ability to free file my simple return online without paying a private preparer and being subjected to the constant upsells during the process as in years prior to Direct File. | (b)(6), (b)(7)(C) | (b)(6), (b)(7)(C) | (b)(6), (b)(7)(C) | Excellent | 1 = Strongly disagree | 10 = Extremely likely | About the same | News articles or programs | I had a positive experience with Direct File last year,Direct File is free to use,I believe my filing will be accurate with Direct File,Direct File seemed easy to use,I wanted to file directly with the IRS,I believe the IRS will keep my tax data secure and private | No, I didn't need help | I used Direct File | Associate's degree | $25,000 - 50,000 | |||||||||||||
62 | 4/6/25 22:21 | 2096291 | English | Code | Direct File Completion Survey - Live | English | Code | No | Live | 0 | sa.www4.irs.gov/df/file/flow/complete/submit/sign-return-done | https | sa.www4.irs.gov | /df/file/flow/complete/submit/sign-return-done | Mobile Phone | Chrome | 135.0.7049.38 | Android | 14.0.0 | 1080 X 2340 | 4/6/25 22:21 | (b)(6), (b)(7)(C) | (b)(6), (b)(7)(C) | (b)(6), (b)(7)(C) | Excellent | Easier | I used software or an online tool that I paid for | High school diploma or GED | $50,001 - 75,000 | |||||||||||||||||||
63 | 4/6/25 22:12 | 2096194 | English | Code | Direct File Completion Survey - Live | English | Code | No | Live | 1 | sa.www4.irs.gov/df/file/flow/complete/submit/sign-return-done | https | sa.www4.irs.gov | /df/file/flow/complete/submit/sign-return-done | Desktop | Chrome | 134.0.6998.118 | Windows 10 | 10.0.0 | 2560X1440 | 4/6/25 22:12 | all good | establishing credentials last year seemed a bit tricky, but everything was saved for this year and the process was a breeze. | Expand to more states and users. This is the way taxes should be done, short of just receiving a check or a bill. | (b)(6), (b)(7)(C) | (b)(6), (b)(7)(C) | (b)(6), (b)(7)(C) | Excellent | 4 = Agree | 10 = Extremely likely | Easier | Other | News articles or programs | I had a positive experience with Direct File last year | No, I didn't need help | I used Direct File | Associate's degree | $25,000 - 50,000 | ||||||||||
64 | 4/6/25 22:11 | 2096193 | English | Code | Direct File Completion Survey - Live | English | Code | No | Live | 1 | sa.www4.irs.gov/df/file/flow/complete/submit/sign-return-done | https | sa.www4.irs.gov | /df/file/flow/complete/submit/sign-return-done | Desktop | Edge | 134.0.3124.72 | Windows 11 | 19.0.0 | 3440X1440 | 4/6/25 22:11 | Intuit sucks ass. All my homies hate Intuit. | Quick and simple. Didn't constantly shove ads for other services in my face like TurboTax does. | (b)(6), (b)(7)(C) | (b)(6), (b)(7)(C) | (b)(6), (b)(7)(C) | Excellent | 3 = Neutral | 10 = Extremely likely | About the same | Social media | Direct File is free to use,Direct File seemed easy to use,I wanted to file directly with the IRS,I believe the IRS will keep my tax data secure and private,Other | No, I didn't need help | I used software or an online tool that I paid for | High school diploma or GED | $50,001 - 75,000 | ||||||||||||
65 | 4/6/25 22:10 | 2096192 | English | Code | Direct File Completion Survey - Live | English | Code | No | Live | 0 | sa.www4.irs.gov/df/file/flow/complete/submit/sign-return-done | https | sa.www4.irs.gov | /df/file/flow/complete/submit/sign-return-done | Desktop | Chrome | 128.0.6613.138 | macOS | 10.15.7 | 1280X800 | 4/6/25 22:10 | (b)(6), (b)(7)(C) | (b)(6), (b)(7)(C) | (b)(6), (b)(7)(C) | Excellent | 5 = Strongly agree | 10 = Extremely likely | Much easier | Direct File met my needs | IRS.gov | I had a positive experience with Direct File last year | No, I didn't need help | I used free software or a free online tool that was not Direct File | Bachelor's degree | $50,001 - 75,000 | |||||||||||||
66 | 4/6/25 22:01 | 2096154 | English | Code | Direct File Completion Survey - Live | English | Code | No | Live | 0 | sa.www4.irs.gov/df/file/flow/complete/submit/sign-return-done | https | sa.www4.irs.gov | /df/file/flow/complete/submit/sign-return-done | Desktop | Chrome | 133.0.6943.100 | Windows 10 | 10.0.0 | 1280X720 | 4/6/25 22:01 | (b)(6), (b)(7)(C) | (b)(6), (b)(7)(C) | (b)(6), (b)(7)(C) | Excellent | 5 = Strongly agree | 10 = Extremely likely | Easier | It took a reasonable amount of time to do what I needed to do,It was easy to use,Direct File met my needs,Instructions were clear | IRS.gov | Direct File is free to use | No, I didn't need help | I did not file last year | Less than high school diploma | Under $25,000 | |||||||||||||
67 | 4/6/25 21:57 | 2096151 | English | Code | Direct File Completion Survey - Live | English | Code | No | Live | 0 | sa.www4.irs.gov/df/file/flow/complete/submit/sign-return-done | https | sa.www4.irs.gov | /df/file/flow/complete/submit/sign-return-done | Desktop | Chrome | 135.0.7049.41 | Windows 10 | 10.0.0 | 1920X1080 | 4/6/25 21:57 | (b)(6), (b)(7)(C) | (b)(6), (b)(7)(C) | (b)(6), (b)(7)(C) | Above average | 3 = Neutral | 7 | Much easier | Instructions were unclear | Friend or family | Direct File is free to use | No, I didn't need help | I used a paid preparer | High school diploma or GED | $25,000 - 50,000 | |||||||||||||
68 | 4/6/25 21:56 | 2096242 | English | Code | Direct File Completion Survey - Live | English | Code | No | Live | 1 | sa.www4.irs.gov/df/file/flow/complete/submit/sign-return-done | https | sa.www4.irs.gov | /df/file/flow/complete/submit/sign-return-done | Desktop | Chrome | 132.0.0.0 | Windows 11 | 19.0.0 | 1366X768 | 4/6/25 21:56 | Yes, you already have my information. | it is already helpful, thanks | (b)(6), (b)(7)(C) | (b)(6), (b)(7)(C) | (b)(6), (b)(7)(C) | Excellent | 5 = Strongly agree | 10 = Extremely likely | Harder | Direct File met my needs,It was easy to use,It took a reasonable amount of time to do what I needed to do,Instructions were clear | News articles or programs | I had a positive experience with Direct File last year,Direct File is free to use,I believe my filing will be accurate with Direct File | No, I didn't need help | I used Direct File | Bachelor's degree | Under $25,000 | |||||||||||
69 | 4/6/25 21:50 | 2096180 | English | Code | Direct File Completion Survey - Live | English | Code | No | Live | 1 | sa.www4.irs.gov/df/file/flow/complete/submit/sign-return-done | https | sa.www4.irs.gov | /df/file/flow/complete/submit/sign-return-done | Desktop | Chrome | 135.0.7049.41 | Windows 10 | 10.0.0 | 1536X864 | 4/6/25 21:50 | DOWNLOAD information | (b)(6), (b)(7)(C) | (b)(6), (b)(7)(C) | (b)(6), (b)(7)(C) | Excellent | 5 = Strongly agree | 10 = Extremely likely | Much easier | It was easy to use | IRS.gov | I believe my filing will be accurate with Direct File | No, I didn't need help | I used free software or a free online tool that was not Direct File | Bachelor's degree | $25,000 - 50,000 | ||||||||||||
70 | 4/6/25 21:48 | 2096144 | English | Code | Direct File Completion Survey - Live | English | Code | No | Live | 0 | sa.www4.irs.gov/df/file/flow/complete/submit/sign-return-done | https | sa.www4.irs.gov | /df/file/flow/complete/submit/sign-return-done | Desktop | Chrome | 134.0.6998.130 | Chrome OS | 16181.47.0 | 1920X1080 | 4/6/25 21:48 | (b)(6), (b)(7)(C) | (b)(6), (b)(7)(C) | (b)(6), (b)(7)(C) | Excellent | 5 = Strongly agree | 10 = Extremely likely | About the same | Direct File met my needs,It was easy to use,It took a reasonable amount of time to do what I needed to do,Instructions were clear | News articles or programs | Direct File is free to use,I believe my filing will be accurate with Direct File,Direct File seemed easy to use,I wanted to file directly with the IRS,I believe the IRS will keep my tax data secure and private | No, I didn't need help | I used software or an online tool that I paid for | Associate's degree | $25,000 - 50,000 | |||||||||||||
71 | 4/6/25 21:44 | 2096174 | English | Code | Direct File Completion Survey - Live | English | Code | No | Live | 1 | sa.www4.irs.gov/df/file/flow/complete/submit/sign-return-done | https | sa.www4.irs.gov | /df/file/flow/complete/submit/sign-return-done | Desktop | Chrome | 103.0.5060.134 | macOS | 10.12.6 | 1920X1080 | 4/6/25 21:44 | The My.Id thing slowed me down considerably. | Seems simpler to use this year than in years past. | The My.Id thing was very frustrating... | (b)(6), (b)(7)(C) | (b)(6), (b)(7)(C) | (b)(6), (b)(7)(C) | Above average | 4 = Agree | 9 | Other | IRS.gov | Direct File seemed easy to use | Yes, and I found help outside of Direct File | ||||||||||||||
72 | 4/6/25 21:41 | 2096141 | English | Code | Direct File Completion Survey - Live | English | Code | No | Live | 0 | sa.www4.irs.gov/df/file/flow/complete/submit/sign-return-done | https | sa.www4.irs.gov | /df/file/flow/complete/submit/sign-return-done | Desktop | Chrome | 134.0.6998.178 | Windows 11 | 15.0.0 | 1280X720 | 4/6/25 21:41 | (b)(6), (b)(7)(C) | (b)(6), (b)(7)(C) | (b)(6), (b)(7)(C) | Excellent | 2 = Disagree | 5 | About the same | Customer service employees I interacted with were not helpful | IRS.gov | Direct File is free to use | No, I didn't need help | I used Direct File | Associate's degree | Over $100,000 | |||||||||||||
73 | 4/6/25 21:24 | 2096133 | English | Code | Direct File Completion Survey - Live | English | Code | No | Live | 1 | sa.www4.irs.gov/df/file/flow/complete/submit/sign-return-done | https | sa.www4.irs.gov | /df/file/flow/complete/submit/sign-return-done | Desktop | Chrome | 134.0.6998.89 | macOS | 12.7.6 | 1440X900 | 4/6/25 21:24 | This really is an awesome service. I hope that it doesn't get gutted and privatized like everything else is. Dealing with the scam tax filing companies is the worst. | Incredibly fast and easy to file. I think it took maybe 20 minutes to get all my documents together and fill in the info | Make it easier to upload the documents, maybe even have a file upload center where we can store the docs and just hit submit to get everything filed | (b)(6), (b)(7)(C) | (b)(6), (b)(7)(C) | (b)(6), (b)(7)(C) | Excellent | 5 = Strongly agree | 10 = Extremely likely | Easier | Direct File met my needs,It was easy to use,It took a reasonable amount of time to do what I needed to do,Instructions were clear,Other | Social media,News articles or programs,IRS.gov | I had a positive experience with Direct File last year,Direct File is free to use,I believe my filing will be accurate with Direct File,Direct File seemed easy to use,I wanted to file directly with the IRS,I believe the IRS will keep my tax data secure and private | No, I didn't need help | I used Direct File | Associate's degree | $50,001 - 75,000 | ||||||||||
74 | 4/6/25 21:23 | 2096032 | English | Code | Direct File Completion Survey - Live | English | Code | No | Live | 1 | sa.www4.irs.gov/df/file/flow/complete/submit/sign-return-done | https | sa.www4.irs.gov | /df/file/flow/complete/submit/sign-return-done | Desktop | Chrome | 134.0.6998.89 | Windows 11 | 19.0.0 | 1208X725 | 4/6/25 21:23 | The IP PIN is confusing | quick | (b)(6), (b)(7)(C) | (b)(6), (b)(7)(C) | (b)(6), (b)(7)(C) | Above average | 3 = Neutral | 8 | Much easier | Other | IRS.gov | Direct File is free to use | No, I didn't need help | I used a paid preparer | High school diploma or GED | Under $25,000 | |||||||||||
75 | 4/6/25 21:23 | 2096030 | English | Code | Direct File Completion Survey - Live | English | Code | No | Live | 1 | sa.www4.irs.gov/df/file/flow/complete/submit/sign-return-done | https | sa.www4.irs.gov | /df/file/flow/complete/submit/sign-return-done | Desktop | Chrome | 134.0.6998.166 | macOS | 15.3.2 | 1440X900 | 4/6/25 21:23 | Used IRS Direct File previously. | (b)(6), (b)(7)(C) | (b)(6), (b)(7)(C) | (b)(6), (b)(7)(C) | Excellent | 1 = Strongly disagree | 10 = Extremely likely | About the same | Other | I had a positive experience with Direct File last year,Direct File is free to use,I believe my filing will be accurate with Direct File,Direct File seemed easy to use,I believe the IRS will keep my tax data secure and private | No, I didn't need help | I used Direct File | Bachelor's degree | $50,001 - 75,000 | |||||||||||||
76 | 4/6/25 21:19 | 2096129 | English | Code | Direct File Completion Survey - Live | English | Code | No | Live | 1 | sa.www4.irs.gov/df/file/flow/complete/submit/sign-return-done | https | sa.www4.irs.gov | /df/file/flow/complete/submit/sign-return-done | Desktop | Firefox | 137.0 | Windows 10 | NT 10.0 | 1536X864 | 4/6/25 21:19 | The questions were easy to understand & there were clarifying instructions on most questions | (b)(6), (b)(7)(C) | (b)(6), (b)(7)(C) | (b)(6), (b)(7)(C) | Excellent | 4 = Agree | 8 | Much easier | News articles or programs | Direct File is free to use,Direct File seemed easy to use,I wanted to file directly with the IRS | No, I didn't need help | I used Direct File | High school diploma or GED | Under $25,000 | |||||||||||||
77 | 4/6/25 21:15 | 2096092 | English | Code | Direct File Completion Survey - Live | English | Code | No | Live | 1 | sa.www4.irs.gov/df/file/flow/complete/submit/sign-return-done | https | sa.www4.irs.gov | /df/file/flow/complete/submit/sign-return-done | Desktop | Firefox | 136.0 | Windows 10 | NT 10.0 | 1280X720 | 4/6/25 21:15 | If DOGE wasn't messing in the IRS computer system I would feel MUCH more confident. | Senator Elizabeth Warren | that it auto imported info already on file | (b)(6), (b)(7)(C) | (b)(6), (b)(7)(C) | (b)(6), (b)(7)(C) | Excellent | 4 = Agree | 8 | Easier | Other | Other | Direct File is free to use | No, I didn't need help | I used software or an online tool that I paid for | Bachelor's degree | $75,001 - 100,000 | ||||||||||
78 | 4/6/25 21:11 | 2096086 | English | Code | Direct File Completion Survey - Live | English | Code | No | Live | 1 | sa.www4.irs.gov/df/file/flow/complete/submit/sign-return-done | https | sa.www4.irs.gov | /df/file/flow/complete/submit/sign-return-done | Desktop | Chrome | 134.0.6998.37 | Windows 11 | 19.0.0 | 1536X864 | 4/6/25 21:11 | It was easy to use and every section was explained. | (b)(6), (b)(7)(C) | (b)(6), (b)(7)(C) | (b)(6), (b)(7)(C) | Excellent | 4 = Agree | 10 = Extremely likely | Easier | IRS.gov | Direct File is free to use,Direct File seemed easy to use | No, I didn't need help | I used free software or a free online tool that was not Direct File | Bachelor's degree | $25,000 - 50,000 | |||||||||||||
79 | 4/6/25 21:10 | 2096085 | English | Code | Direct File Completion Survey - Live | English | Code | No | Live | 1 | sa.www4.irs.gov/df/file/flow/complete/submit/sign-return-done | https | sa.www4.irs.gov | /df/file/flow/complete/submit/sign-return-done | Desktop | Edge | 135.0.3179.54 | Windows 11 | 15.0.0 | 1920X1080 | 4/6/25 21:10 | I filed last year with this program. | I was free99 and very easy to utilize. | At this time, I do not foresee any improves that are needed. | (b)(6), (b)(7)(C) | (b)(6), (b)(7)(C) | (b)(6), (b)(7)(C) | Excellent | 5 = Strongly agree | 10 = Extremely likely | Much easier | Direct File met my needs,It was easy to use,It took a reasonable amount of time to do what I needed to do,Instructions were clear | Other | I had a positive experience with Direct File last year,Direct File is free to use,I believe my filing will be accurate with Direct File,Direct File seemed easy to use,I wanted to file directly with the IRS,I believe the IRS will keep my tax data secure and private | No, I didn't need help | I used Direct File | Bachelor's degree | $25,000 - 50,000 | ||||||||||
80 | 4/6/25 21:09 | 2096022 | English | Code | Direct File Completion Survey - Live | English | Code | No | Live | 0 | sa.www4.irs.gov/df/file/flow/complete/submit/sign-return-done | https | sa.www4.irs.gov | /df/file/flow/complete/submit/sign-return-done | Mobile Phone | Chrome | 134.0.6998.136 | Android | 15.0.0 | 1080 X 2400 | 4/6/25 21:09 | (b)(6), (b)(7)(C) | (b)(6), (b)(7)(C) | (b)(6), (b)(7)(C) | Excellent | About the same | I used Direct File | High school diploma or GED | $25,000 - 50,000 | |||||||||||||||||||
81 | 4/6/25 21:01 | 2096018 | English | Code | Direct File Completion Survey - Live | English | Code | No | Live | 1 | sa.www4.irs.gov/df/file/flow/complete/submit/sign-return-done | https | sa.www4.irs.gov | /df/file/flow/complete/submit/sign-return-done | Desktop | Firefox | 137.0 | Windows 10 | NT 10.0 | 1920X1080 | 4/6/25 21:01 | FREE | (b)(6), (b)(7)(C) | (b)(6), (b)(7)(C) | (b)(6), (b)(7)(C) | Excellent | 3 = Neutral | 10 = Extremely likely | Much easier | Web search, e.g., Google,IRS.gov | Direct File is free to use,Direct File seemed easy to use,I wanted to file directly with the IRS | No, I didn't need help | I used software or an online tool that I paid for | Bachelor's degree | ||||||||||||||
82 | 4/6/25 20:58 | 2096119 | English | Code | Direct File Completion Survey - Live | English | Code | No | Live | 0 | sa.www4.irs.gov/df/file/flow/complete/submit/sign-return-done | https | sa.www4.irs.gov | /df/file/flow/complete/submit/sign-return-done | Desktop | Firefox | 137.0 | Windows 10 | NT 10.0 | 1536X864 | 4/6/25 20:58 | (b)(6), (b)(7)(C) | (b)(6), (b)(7)(C) | (b)(6), (b)(7)(C) | Excellent | 10 = Extremely likely | Easier | Social media | I had a positive experience with Direct File last year,Direct File is free to use,I believe my filing will be accurate with Direct File,I wanted to file directly with the IRS,I believe the IRS will keep my tax data secure and private | No, I didn't need help | I used Direct File | Master's degree | $75,001 - 100,000 | |||||||||||||||
83 | 4/6/25 20:52 | 2096110 | English | Code | Direct File Completion Survey - Live | English | Code | No | Live | 1 | sa.www4.irs.gov/df/file/flow/complete/submit/sign-return-done | https | sa.www4.irs.gov | /df/file/flow/complete/submit/sign-return-done | Desktop | Opera | 117.0.5408.53 | Windows 11 | 19.0.0 | 1463X823 | 4/6/25 20:52 | Please add more forms for the future! | Pretty easy | Please add more forms and types of income! | (b)(6), (b)(7)(C) | (b)(6), (b)(7)(C) | (b)(6), (b)(7)(C) | Above average | 4 = Agree | 10 = Extremely likely | Much easier | Other | Friend or family | Direct File is free to use,Direct File seemed easy to use,I wanted to file directly with the IRS | Yes, and I found help outside of Direct File | I used software or an online tool that I paid for | High school diploma or GED | Under $25,000 | ||||||||||
84 | 4/6/25 20:50 | 2096072 | English | Code | Direct File Completion Survey - Live | English | Code | No | Live | 1 | sa.www4.irs.gov/df/file/flow/complete/submit/sign-return-done | https | sa.www4.irs.gov | /df/file/flow/complete/submit/sign-return-done | Mobile Phone | Chrome | 134.0.6998.136 | Android | 14.0.0 | 720 X 1600 | 4/6/25 20:50 | Seemed great | Nothing | Hr block | (b)(6), (b)(7)(C) | (b)(6), (b)(7)(C) | (b)(6), (b)(7)(C) | Excellent | 4 = Agree | 10 = Extremely likely | Easier | IRS.gov | Direct File is free to use | No, I didn't need help | Other | High school diploma or GED | $50,001 - 75,000 | |||||||||||
85 | 4/6/25 20:48 | 2096071 | English | Code | Direct File Completion Survey - Live | English | Code | No | Live | 0 | sa.www4.irs.gov/df/file/flow/complete/submit/sign-return-done | https | sa.www4.irs.gov | /df/file/flow/complete/submit/sign-return-done | Desktop | Firefox | 136.0 | Windows 10 | NT 10.0 | 2304X1296 | 4/6/25 20:48 | (b)(6), (b)(7)(C) | (b)(6), (b)(7)(C) | (b)(6), (b)(7)(C) | Above average | 4 = Agree | 7 | About the same | IRS.gov | No, I didn't need help | I used free software or a free online tool that was not Direct File | High school diploma or GED | $25,000 - 50,000 | |||||||||||||||
86 | 4/6/25 20:43 | 2096003 | English | Code | Direct File Completion Survey - Live | English | Code | No | Live | 1 | sa.www4.irs.gov/df/file/flow/complete/submit/sign-return-done | https | sa.www4.irs.gov | /df/file/flow/complete/submit/sign-return-done | Desktop | Opera GX | 117.0.5408.162 | Windows 10 | 10.0.0 | 1920X1080 | 4/6/25 20:43 | dont want to contribute to turbotax | (b)(6), (b)(7)(C) | (b)(6), (b)(7)(C) | (b)(6), (b)(7)(C) | Excellent | 4 = Agree | 10 = Extremely likely | Easier | Social media | I wanted to file directly with the IRS,Other | No, I didn't need help | I used a paid preparer | |||||||||||||||
87 | 4/6/25 20:41 | 2096001 | English | Code | Direct File Completion Survey - Live | English | Code | No | Live | 0 | sa.www4.irs.gov/df/file/flow/complete/submit/sign-return-done | https | sa.www4.irs.gov | /df/file/flow/complete/submit/sign-return-done | Desktop | Chrome | 134.0.6998.178 | Windows 11 | 19.0.0 | 1440X900 | 4/6/25 20:41 | (b)(6), (b)(7)(C) | (b)(6), (b)(7)(C) | (b)(6), (b)(7)(C) | Excellent | 1 = Strongly disagree | 10 = Extremely likely | About the same | Web search, e.g., Google,Social media,News articles or programs | I had a positive experience with Direct File last year,Direct File is free to use,I believe my filing will be accurate with Direct File,Direct File seemed easy to use,I wanted to file directly with the IRS,I believe the IRS will keep my tax data secure and private | No, I didn't need help | I used Direct File | High school diploma or GED | $50,001 - 75,000 | ||||||||||||||
88 | 4/6/25 20:34 | 2095996 | English | Code | Direct File Completion Survey - Live | English | Code | No | Live | 1 | sa.www4.irs.gov/df/file/flow/complete/submit/sign-return-done | https | sa.www4.irs.gov | /df/file/flow/complete/submit/sign-return-done | Desktop | Firefox | 137.0 | Windows 10 | NT 10.0 | 2560X1440 | 4/6/25 20:34 | Far simpler than any "free file" tax software I've ever used, very streamlined. | I hope you'll eventually include more income options! | (b)(6), (b)(7)(C) | (b)(6), (b)(7)(C) | (b)(6), (b)(7)(C) | Above average | 4 = Agree | 9 | Much easier | Social media | I wanted to file directly with the IRS,Direct File is free to use,I believe my filing will be accurate with Direct File | No, I didn't need help | I used free software or a free online tool that was not Direct File | Bachelor's degree | $50,001 - 75,000 | ||||||||||||
89 | 4/6/25 20:31 | 2096058 | English | Code | Direct File Completion Survey - Live | English | Code | No | Live | 0 | sa.www4.irs.gov/df/file/flow/complete/submit/sign-return-done | https | sa.www4.irs.gov | /df/file/flow/complete/submit/sign-return-done | Desktop | Chrome | 134.0.6998.178 | Windows 10 | 10.0.0 | 1536X864 | 4/6/25 20:31 | (b)(6), (b)(7)(C) | (b)(6), (b)(7)(C) | (b)(6), (b)(7)(C) | Excellent | 5 = Strongly agree | 10 = Extremely likely | About the same | Direct File met my needs,It was easy to use | Social media,IRS.gov | Direct File is free to use,I believe my filing will be accurate with Direct File,Direct File seemed easy to use,I wanted to file directly with the IRS,I believe the IRS will keep my tax data secure and private | Yes, and I found help outside of Direct File | I used free software or a free online tool that was not Direct File | Associate's degree | $25,000 - 50,000 | |||||||||||||
90 | 4/6/25 20:26 | 2096054 | English | Code | Direct File Completion Survey - Live | English | Code | No | Live | 1 | sa.www4.irs.gov/df/file/flow/complete/submit/sign-return-done | https | sa.www4.irs.gov | /df/file/flow/complete/submit/sign-return-done | Desktop | Chrome | 133.0.6943.132 | Chrome OS | 16151.47.0 | 1366X768 | 4/6/25 20:26 | Thank you IRS for listening and making Direct File user friendly. | IRS Employee | (b)(6), (b)(7)(C) | (b)(6), (b)(7)(C) | (b)(6), (b)(7)(C) | Excellent | 5 = Strongly agree | 10 = Extremely likely | Much easier | Direct File met my needs,It was easy to use,It took a reasonable amount of time to do what I needed to do,Instructions were clear,Customer service employees I interacted with were helpful,Other | Other | I believe the IRS will keep my tax data secure and private | No, I didn't need help | I used free software or a free online tool that was not Direct File | Associate's degree | Over $100,000 | |||||||||||
91 | 4/6/25 20:16 | 2095984 | English | Code | Direct File Completion Survey - Live | English | Code | No | Live | 0 | sa.www4.irs.gov/df/file/flow/complete/submit/sign-return-done | https | sa.www4.irs.gov | /df/file/flow/complete/submit/sign-return-done | Desktop | Firefox | 128.0 | Linux | 1920X1080 | 4/6/25 20:16 | (b)(6), (b)(7)(C) | (b)(6), (b)(7)(C) | (b)(6), (b)(7)(C) | Excellent | 1 = Strongly disagree | 10 = Extremely likely | Much easier | IRS.gov | Direct File is free to use,I wanted to file directly with the IRS,I believe my filing will be accurate with Direct File,I believe the IRS will keep my tax data secure and private,Direct File seemed easy to use | No, I didn't need help | I used free software or a free online tool that was not Direct File | Bachelor's degree | Over $100,000 | |||||||||||||||
92 | 4/6/25 20:10 | 2095979 | English | Code | Direct File Completion Survey - Live | English | Code | No | Live | 0 | sa.www4.irs.gov/df/file/flow/complete/submit/sign-return-done | https | sa.www4.irs.gov | /df/file/flow/complete/submit/sign-return-done | Mobile Phone | Chrome | 135.0.7049.53 | iOS | 18.3.2 | 320 X 480 | 4/6/25 20:10 | (b)(6), (b)(7)(C) | (b)(6), (b)(7)(C) | (b)(6), (b)(7)(C) | Excellent | 5 = Strongly agree | 9 | Easier | Direct File met my needs | IRS.gov | I had a positive experience with Direct File last year | No, I didn't need help | I used Direct File | Less than high school diploma | $75,001 - 100,000 | |||||||||||||
93 | 4/6/25 20:08 | 2095978 | English | Code | Direct File Completion Survey - Live | English | Code | No | Live | 0 | sa.www4.irs.gov/df/file/flow/complete/submit/sign-return-done | https | sa.www4.irs.gov | /df/file/flow/complete/submit/sign-return-done | Desktop | Chrome | 135.0.7049.41 | macOS | 13.4.1 | 1440X900 | 4/6/25 20:08 | (b)(6), (b)(7)(C) | (b)(6), (b)(7)(C) | (b)(6), (b)(7)(C) | Excellent | 4 = Agree | 9 | About the same | IRS.gov | Direct File is free to use,I believe my filing will be accurate with Direct File,Direct File seemed easy to use,I wanted to file directly with the IRS | No, I didn't need help | I used a paid preparer | Master's degree | Over $100,000 | ||||||||||||||
94 | 4/6/25 20:04 | 2095946 | English | Code | Direct File Completion Survey - Live | English | Code | No | Live | 1 | sa.www4.irs.gov/df/file/flow/complete/submit/sign-return-done | https | sa.www4.irs.gov | /df/file/flow/complete/submit/sign-return-done | Desktop | Chrome | 134.0.6998.167 | macOS | 15.3.2 | 1440X900 | 4/6/25 20:04 | I love that W-2s are imported automatically. Makes it very easy. The menu driven prompts were easy to understand and follow. | Expanding the types of documents and tax filing statuses would be helpful. | (b)(6), (b)(7)(C) | (b)(6), (b)(7)(C) | (b)(6), (b)(7)(C) | Excellent | 4 = Agree | 10 = Extremely likely | About the same | News articles or programs | I had a positive experience with Direct File last year,Direct File is free to use,I believe my filing will be accurate with Direct File,Direct File seemed easy to use,I wanted to file directly with the IRS,I believe the IRS will keep my tax data secure and private | No, I didn't need help | I used Direct File | Doctorate | $75,001 - 100,000 | ||||||||||||
95 | 4/6/25 19:59 | 2095905 | English | Code | Direct File Completion Survey - Live | English | Code | No | Live | 1 | sa.www4.irs.gov/df/file/flow/complete/submit/sign-return-done | https | sa.www4.irs.gov | /df/file/flow/complete/submit/sign-return-done | Desktop | Edge | 135.0.3179.54 | Windows 11 | 19.0.0 | 1920X1080 | 4/6/25 19:59 | Easy to use. | (b)(6), (b)(7)(C) | (b)(6), (b)(7)(C) | (b)(6), (b)(7)(C) | Excellent | 5 = Strongly agree | 10 = Extremely likely | Much easier | Direct File met my needs,It was easy to use,It took a reasonable amount of time to do what I needed to do,Instructions were clear | IRS.gov | Direct File is free to use,Direct File seemed easy to use,I wanted to file directly with the IRS,I believe the IRS will keep my tax data secure and private | No, I didn't need help | I used software or an online tool that I paid for | Master's degree | $50,001 - 75,000 | ||||||||||||
96 | 4/6/25 19:59 | 2095974 | English | Code | Direct File Completion Survey - Live | English | Code | No | Live | 0 | sa.www4.irs.gov/df/file/flow/complete/submit/sign-return-done | https | sa.www4.irs.gov | /df/file/flow/complete/submit/sign-return-done | Desktop | Chrome | 134.0.6998.166 | macOS | 13.7.1 | 1728X1117 | 4/6/25 19:59 | (b)(6), (b)(7)(C) | (b)(6), (b)(7)(C) | (b)(6), (b)(7)(C) | Excellent | 3 = Neutral | 10 = Extremely likely | About the same | Web search, e.g., Google | I had a positive experience with Direct File last year,Direct File is free to use,I believe my filing will be accurate with Direct File,Direct File seemed easy to use,I wanted to file directly with the IRS,I believe the IRS will keep my tax data secure and private | No, I didn't need help | I used Direct File | Master's degree | $50,001 - 75,000 | ||||||||||||||
97 | 4/6/25 19:57 | 2095973 | English | Code | Direct File Completion Survey - Live | English | Code | No | Live | 1 | sa.www4.irs.gov/df/file/flow/complete/submit/sign-return-done | https | sa.www4.irs.gov | /df/file/flow/complete/submit/sign-return-done | Desktop | Edge | 135.0.3179.54 | Windows 11 | 19.0.0 | 1920X1080 | 4/6/25 19:57 | It is really easy to use. | (b)(6), (b)(7)(C) | (b)(6), (b)(7)(C) | (b)(6), (b)(7)(C) | Excellent | 4 = Agree | 10 = Extremely likely | Much easier | IRS.gov | I believe my filing will be accurate with Direct File,Direct File seemed easy to use,I wanted to file directly with the IRS,I believe the IRS will keep my tax data secure and private | No, I didn't need help | I used software or an online tool that I paid for | Master's degree | $50,001 - 75,000 | |||||||||||||
98 | 4/6/25 19:56 | 2095971 | English | Code | Direct File Completion Survey - Live | English | Code | No | Live | 1 | sa.www4.irs.gov/df/file/flow/complete/submit/sign-return-done | https | sa.www4.irs.gov | /df/file/flow/complete/submit/sign-return-done | Desktop | Safari | 18.3.1 | macOS | 10.15.7 | 1512X982 | 4/6/25 19:56 | Clear and simple | (b)(6), (b)(7)(C) | (b)(6), (b)(7)(C) | (b)(6), (b)(7)(C) | Excellent | 5 = Strongly agree | 10 = Extremely likely | About the same | Direct File met my needs,It was easy to use,It took a reasonable amount of time to do what I needed to do,Instructions were clear | Friend or family | I had a positive experience with Direct File last year | Yes, and I found help outside of Direct File | I used Direct File | Bachelor's degree | $75,001 - 100,000 | ||||||||||||
99 | 4/6/25 19:55 | 2095841 | English | Code | Direct File Completion Survey - Live | English | Code | No | Live | 1 | sa.www4.irs.gov/df/file/flow/complete/submit/sign-return-done | https | sa.www4.irs.gov | /df/file/flow/complete/submit/sign-return-done | Desktop | Edge | 135.0.3179.54 | Windows 11 | 19.0.0 | 1536X864 | 4/6/25 19:55 | Free | Not sure | (b)(6), (b)(7)(C) | (b)(6), (b)(7)(C) | (b)(6), (b)(7)(C) | Excellent | 4 = Agree | 10 = Extremely likely | About the same | Web search, e.g., Google,IRS.gov | Direct File is free to use,Direct File seemed easy to use | No, I didn't need help | I used software or an online tool that I paid for | Bachelor's degree | Over $100,000 | ||||||||||||
100 | 4/6/25 19:55 | 2095903 | English | Code | Direct File Completion Survey - Live | English | Code | No | Live | 0 | sa.www4.irs.gov/df/file/flow/complete/submit/sign-return-done | https | sa.www4.irs.gov | /df/file/flow/complete/submit/sign-return-done | Desktop | Edge | 132.0.2957.115 | Windows 11 | 15.0.0 | 1280X720 | 4/6/25 19:55 | (b)(6), (b)(7)(C) | (b)(6), (b)(7)(C) | (b)(6), (b)(7)(C) | Excellent | 5 = Strongly agree | 10 = Extremely likely | Easier | Direct File met my needs,It was easy to use,It took a reasonable amount of time to do what I needed to do,Instructions were clear | Web search, e.g., Google | Direct File is free to use,Direct File seemed easy to use | No, I didn't need help | I used software or an online tool that I paid for | High school diploma or GED | Over $100,000 |