Digital Cookie-Smart Cookie FAQ's

	A	B	C	D
1	System: Digital Cookie or Smart Cookies	Topic:	FAQ:	Solution: If you need additional support after reviewing the solution, reach out to girlscouts@girlscoutsrv.org or 800-845-0787.
2	DC	inventory totals	My Current Inventory in Digital Cookie is incorrect	Review the # of packages credited to your Girl Scout from the troop under the graph on your dashboard or in the purple box on your My Cookies tab. These totals are will update once your troop has transferred the inventory to your girl. Ask your troop volunteer for a copy of your Girl Balance Summary report from Smart Cookies for your current totals.
3	DC	Venmo Payments	The mobile app times out or I had an issue when processing a Venmo payment. What should I do?	To avoid payment issues when using Venmo with the Digital Cookie Mobile App, confirm transactions before handing over cookies: Confirm Payment Wait for the confirmation screen on the Girl Scout’s device (see image below) and the customer device. Screenshot the confirmation and note the order number. Record customer details and cookies involved in the transaction if there are any issues for follow-up if needed. If the payment isn't appearing after 48 hours, please fill out the Venmo Payment Issues form to provide the information we need to track down the sale. If the payment is not successful, you may need to try a different option (credit card, PayPal, cash/check).
4	SC	Smart Cookie Feature	How to delete virtual cookie share	Email Girl Scouts River Valleys to delete the transaction. We will need your troop #, order #, and if applicable, girl name.For donations made with shipped cookie orders, we are unable to delete the transaction.
5	SC	Booth	Where do I see booth sales credited to girls?	There are several options: From the Reports tab, run the Girl Cookie Order Detail Summary Report, look for the transactions labelled T2G(B). From the Booth tab, go to My Reservations and look for the text SBD detail export. From the Orders tab, to to Manage Orders, filter for Troop to Girl transfers-all T2G(B) transfers indicate booth sale transfers.
6	DC	Credit Card	Credit cards with Jan expiration dates aren't working	Select year first, then go back and select January
7	DC	DC feature	What do the "Order status" and "payment status" descriptions mean? (under order details tab)	"shipment pending" for a booth sale: ignore this; the system needs to catch up and send info over to Smart Cookies. For 2025, status will show as payment captured.
8	DC	Credit Card/Venmo/PayPal	My customer doesn't want to provide email. What should I enter?	Customer email, name, and zipcode are not required fields for the 2025 cookie season. Another option: enter a troop volunteers email.
9	SC	Booth	How do I get a list of all my scheduled booths?	Booked booth report in Smart Cookies
10	DC	Credit Card/PayPal/Venmo	I took a booth payments under a Girl Scout user account. What should I do?	If it just a few transactions, transfer the # of packages from the sales at the booth to offset her CC sales in a T2G transfer. Whichever cookies you transfer to the girl to offset the CC payments, don't include them in the Smart Booth Divider. The Girl Scout mobile app view will not have the "Sold at booth" or "Not sold at booth" options which should help prevent this issue from occuring.
11	DC	DC feature	Can my troop number be changed on the Troop Site?	The troop number cannot be changed. In 2025, the Troop Site will only display the troop number without any additional number or characters.
12	SC	National Cookie Finder	How do I see sales from the national cookie finder? (direct ship from troop link)	In Smart Cookies, go to Orders>Troop Direct Ship Orders or run the Direct Ship Orders Report. In Digital Cookie from your Troop account, go to My Troop Orders and sort by shipped orders.
13	DC	Credit Card	Where is the AMEX CVV number found on the credit card?	Use 4 digits on FRONT of card
14	DC	Credit Card	After I process an AMEX payment, I can't enter a 16 digit credit card #.	Log out of Digital Cookie, then log back in if you experience this issue. This typically takes care of the situation.
15	DC	Donation	A customer paid for a donation at a booth with a credit card. What do I do next?	In the Smart Booth Divider, you will enter the donation in the Smart Booth Divider under Tracked CS (troop inventory) or Cshare (council inventory), then distribute the sales to the girls. Check out our Managing Donated Cookies tip sheet for the rest of the details. Note: any donation sales made using a virtual booth link will automatically credit the council donation program. We are unable to adjust this process in the system.
16	DC	Credit Card/Venmo/PayPal	Where do I see booth credit card/PayyPal/Venmo totals? Or a summary of these sales from a booth?	View all booth credit card payments under Booth>View Booth Credit Card payments in Smart Cookies. Or, run the Booth Sales Credit Card Transactions Export. In Digital Cookie, you can view the orders in the All Orders report from the troop dashboard. You can also view booth credit card payments in the Digital Cookie Mobile App under All Orders.
17	DC	Credit Card/Venmo/PayPal	I took a credit card/Venmo/Paypal payment going door to door. Do I need to do anything else?	You are all set, just make sure you have seen the confirmation screen for Venmo/PayPal purchases before providing cookies to the customer.
18	DC	Credit Card/Venmo/PayPal	I took a Girl Scout credit card/Venmo/PayPal under the Troop role, how do I fix that?	1. Troop should create a Girl to Troop transfer to transfer the cookies sold to the troop. 2. Troop should then create another transfer back to the Girl, but input the cookie amounts in the Booth Packages column. (To credit the girl to earn rewards, but not make her financially responsible). If the order is showing in the Virtual Delivery Pending Distribution in My Reservations, you can use the Smart Booth Divider attached to credit the girl scout instead.
19	SC	Donation	I have donations (cash) from a cookie booth. How do I track these sales?	Tally the donations; credit the donation sale to Girls at the booth using the Smart Booth Divider in Smart Cookies (Tracked CShare for troop inventory or Virtual CShare for council inventory). Another option is to tally all the donations until the end of the sale, then follow the directions for Track Cookie Share (troop inventory) or Virtual Cookie Share (council inventory) to credit the girls individually.
20	SC	Donation	My total cash donations aren't in an increment of $6. What do I do?	Keep all the donation money collected until the end of the sale. Then, total the amount and credit the Girl Scouts with the donation sales. Review the instructions on Managing Donated Cookies on Cookie Central and in The Cookie Press.
21	DC	DC feature	I don't see "troop profile" when I log into DC to start collecting payments at a booth. What do I do?	The troop profile won't be operational until the troop Digital Cookie site is set up by a volunteer in a web browser (Google Chrome, Edge, Firefox, Safari, etc.) Check out our Digital Cookie Credit Card 1-2-3 for easy steps to follow for booth credit cards
22	SC	Booth	Where can I find more information about our booth (in or outdoor, table, etc)?	In Smart Cookies, go to Booth>My Reservations, find the booth in question. Click on the three dots on the far right side of the screen and choose Booth Details.
23	SC	Booth	What does "pending distribution" mean under by booth reservations in Smart Cookies?	Troop Direct Ship Orders will show Pending Distribution if they have not been allocated to girls.
24		Cupboard	As a troop cookie manager I can't get to a cupboard for restock. Can I OK another caregiver to pick up for our troop?	Yes-simply provide them with your troop # and the total cookies you need in cases/packages.
25	SC/DC	Credit Card/Venmo/PayPal	How do I know if credit cards or mobile payments were taken at a booth were under the Girl Scout profile or the Troop profile?	View all the booth credit card payments under Booth>View Booth Credit Card payments to confirm if the payment did fall under the troop account. If it is not there, then it was credited to the girl.
26	SC	Booth	How do I cancel a booth reservation?	In Smart Cookies, to to Booth>My Reservations, find the booth in question. Click on the three dots on the far right side of the screen and select remove reservation, then choose delete forever. Please remove the reservation before the booth start time so another troop is able to secure it.
27	DC	DC feature	My dashboard says "last updated" and it is several hours ago. Is there a refresh button?	Time for information to travel to Digital Cookie is not instantaneous, rest assured it will catch up eventually and you'll get credit for the sales.
28	DC	DC Site Lead feature	Why is my Troop Site Lead grade level showing as Junior?	The Troop Site Lead DC pages will always show as Junior, no matter the troop's grade level. It is a placeholder and cannot be changed. The Troop Leader's individual DC sites should show as the accurate level (D,B,J,C,S,A).
29	SC	Cookie/Lemonades Stands	What if a girl is using her personal inventory for a Cookie (Lemonades) Stand at their residence. How do I handle this in the Smart Booth Divider?	If a girl is using her own inventory, you have already transferred the inventory to her in Smart Cookies. No further action needed. The girl would use her Digital Cookie Mobile app to process credit card/mobile payments under her girl profile.
30	DC	Safety video	I can't move past the safety video to finish setting up my account.	This issue has been reported for Safari users. Try using a different web browser. If that doesn't work, connect with River Valleys.
31	DC	Registration Email	I didn't receive my registration email for Digital Cookie, what can I do?	The registration email will be sent to the Girl Scout's primary caregiver on file with River Valleys. On the Digital Cookie login page, you'll view the text "Need help to log in" under the Log in button. Click on that link to open up a help section. Need more help? Reach out to River Valleys.
32	DC	Forgot password	I forgot my password for Digital Cookie, what can I do?	On the login page, you can click on the Forgot password text to request a password reset email.
33	DC	Troop Ship Only Cookie Sales Links	When will the Troop Ship sale links be visible with the Girl Scout Cookie Finder?	The Troop Ship only sales links will be visible to customers start National Girl Scout Cookie weekend. For 2025, that date is February 17.
34	DC/SC	Virtual Delivery	I see a Virtual Delivery in my Troop Reservations, why is this happening?	Your troop set up their site link to allow for delivery or it was due to a booth payment that was processed under "not sold at a booth." If the cookies were sold at a booth from troop inventory, remove these cookies from the Smart Booth divider totals to avoid a duplicate transfer. Then, use the virtual delivery divider to transfer the cookies to the girl/girls that sold at the booth. If the cookies came from girl inventory, transfer the cookies from the girl to the troop, then use the virtual delivery divider to transfer the cookies to the girl.
35	DC	Venmo Payments	How do I know a Venmo payment is successful?	Confirm Payment Wait for the confirmation screen on the Girl Scout’s device and the customer device (see image to the right) Screenshot the confirmation and note the order number. Record customer details if there are any issues for follow-up if needed.
36	DC/SC	Venmo/PayPal Payments	How do I find the Venmo/PayPal payments in Smart Cookies?	Find Payments in Smart Cookies Processed payments appear in Smart Cookies under Finance Transactions & Girl Balance Summary. Orders start with “CG” followed by the order number. Check the order status: New = Processing (allow a few days). Payment Captured = Success! Shipment Pending = Still processing. Both Authorization & Capture must say Accepted—if Rejected, payment failed.
37	DC	Order Approvals	I'm not receiving emails to approve orders, what can I do?	Girl Scouts/families approve orders in Digital Cookie, not through an email. You will only receive an email to alert you if you have orders for approval in the site. Families must approve orders within 5 days or they will be cancelled.
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