EX063 - from dashboard to decision.xlsx

	B	C	D	E	F	G	H	I	J	K	L	M	N	O	P	Q
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2	DATA TO GRAPH
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4	Month	Avg.Daily Volume	In person	E-Mail	Telephone Call	Webform	Requests	Orders	Pending eFile	Unprocessed Inbox	Target Inventory	Overall Result	Goal	Front Office Reachability	Reachability Goal	AVG Answer Speed (Seconds)
5	JAN	184	1499	1567	1801	841	461	904	47	21	1700	88%	90%	99.2%	90%	8.5
6	FEB	230	1635	1743	2109	949	485	951	79	15	1700	92%	90%	99.5%	90%	8.9
7	MAR	200	1710	2006	2245	242	489	984	12	10	1700	91%	90%	99.1%	90%	8.1
8	APR	260	1904	2134	2203	1562	402	950	15	5	1700	82%	90%	98.9%	90%	9.4
9	MAY	231	1849	2019	2345	947	405	1104	350	63	1700	86%	90%	98.4%	90%	8.4
10	JUN	230	1734	2234	2198	730	369	1110	67	9	1700	88%	90%	98.5%	90%	8.5
11	JUL	239	1719	2765	1986	937	445	1006	11	5	1700	89%	90%	98.7%	90%	8.3
12	AUG	195	1645	2434	1767	196	457	1124	70	15	1700	90%	90%	98.9%	90%	8.1
13	SEP	205	1608	2309	1999	229	441	979	19	21	1700	91%	90%	98.8%	90%	8.5
14	OCT	174	1511	2009	1576	285	511	812	12	11	1700	93%	90%	98.5%	90%	8.3
15	NOV	279	1423	2309	2005	2643	544	1189	21	15	1700	83%	90%	97.9%	90%	10.1
16	DEC	225	1395	2249	1989	1330	503	1039	243	362	1700	97%	90%	97.1%	90%	9.2
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19	Key Metrics
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