| A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | AA | AB | AC | AD | AE | AF | AG | |
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1 | Warm Up | Digital Literacy + Exposure | Homepage | Skilling Homepage | Course Overview Screen | Start of Course | Post Course-completion/Drop off | Summary | |||||||||||||||||||||||||
2 | Test Participants | Job | Age | Educational Background | Most used Apps/Websites (question) | Have you ever done an online course? Suppose you want to currently learn something, where do you learn it? (question) | Do you play any games? Which ones and why do you play them? (question) | What do you think you are observing here? What do you think this is? What do you understand from this? (question) | Observe how users interact with homepage (observe) | User interacts with Bottom Navbar (observe) | What do you understand from these options? What do you think they mean? What do you think will happen if you click on this (Pro) option? (question) | Able to find Learning/Courses page (observe) | Tell me what you're thinking while looking at this page. What do you think you are observing here? What do you think this is? What do you understand from this? (question) | Able to understand Skilling section (Overall Understanding) | What do you think about the courses being offered here? What do you think of these topics? Are they interesting to you? (question) | What do you think a Medal course is? vs a Certificate course? vs a Guidance video? (question) | Able to understand types of courses | Able to scroll and pick a course (observe) | How much users scroll before choosing a course (observe) | Ease of use while signing up for a coursen (observe) | Why did you select this course? What did you like about it? (question) | Overall feedback (Was there anything you felt was unclear or hard to understand?) (question) | Tell me what you're thinking while looking at this page. What do you think you are observing here? What do you think this is? What do you understand from this? (question) | Feedback on Video Content (question) | Able to Play, Pause, Foward video (observe) | Feedback on UI (question) | Engagement and interest in the video content (observe) | Able to navigate between levels (observe) | Able to understand the concept of levels (question + observe) | Why did you choose to stop here? (question) | What did you think of the course you just watched? What did you understand from it? (question) | Would you watch another course like this? (question) | Overall summary |
3 | Muzammil | Delivery Boy - Dunzo | 20 | 12th | PUBG, Youtube | No, On Youtube () | Couldnt understand different question types, match the following was an issue for him, multiselect was an issue | ||||||||||||||||||||||||||
4 | Kiran | Delivery Boy - Dunzo | 26 | 8th | Instagram, youtube, candy crush and facebook | No watch some video of sandeep maheshvari on youtube | CandyCrush | "job apply karne k lie hai" | Couldnt interact with the navbar until told them to do so | No | "nahi samaj aaya, Hello call karne k lie hai, Rocket pro nahi pata. | No | "Course hai sikhne k lie" | Was intreseted in english, learning course but couldlnt find it and search wasnt working properly | couldnt comprehend the topics he was just looking for english course nothing else | he just knew about the certificate course, that youll get a certificate if done so | no he couldlnt | yes but took a lot of time, possibly in an ideal situation he would have left in between | specifically looking for spoken english course so scroll till he found "introduce yourself in english" | Was planning to leave because of loading time he thought app is not working | NA | Couldnt find course and is slow | On ballon screen he started with the top card, assessment and then at last clicked on the level 1 card | He was happy about the content | Was an issue, he was already expecting the app to behave in a certain way, was trying to tilt the phone to bring it to potrait mode couldnt do it and then used center button to close the application | Couldnt explain much said its okay | No I helped him to do so | Stopped after the first level didnt realise he has to watch multiple video to complete the course | English sikhne ko mila | Yes. but time nahi milta karne ka | Job dene wali app hai, job k lie apply kar sakte hai bangalore main | ||
5 | Natik | Delivery Boy - Dunzo, Swiggy, Shadowfox | 28 | BA | PUBG, Youtube, moj(Priyanka Mongia) | No time to watch working with 3 companies has a target to save 1 lakh | No, uses a aggregrator app to deliver for multiple vendors | Job apply, fixed payment, He knows he can earn more if he do multiple jobs and doing so 20-25k was not lucrative enough for him | Was scrolling through the pages and checking the salary and the area | Yes he could went to social and scrolling through it, I told him about skill and that is when he gone there | Just by looking at rocket pro couldnt make out it was skilling section he thought it could be paid service for jobs | no | skikhaege isme | yes he could understand the landing page but couldnt differentiate between certitficate and medal course | He also did ITI and was looking for course for the same, but search didnt work and he couldnt find the course | no he couldlnt | Tried searching couldnt do it | he started with scrolling and then looked for course thorugh search | Knew it was a page where he can complete course was complaining about the lag and after a while wasnt intrested to look into course also | NA | NA | Okay but slow | NA | NA | NA | NA | NA | His mobile aggregating app wasnt working properly and was providing us with suggestion if we can integrate it for delivery jobs, he said 20k k job koi nahi karega sir, aap do job kr k jayda kaama loge | |||||
6 | Imran Thiyam | Delivery Job - Big Basket | 32 | 10th | Youtube | No | Ludo king | Job page can look for job and apply, People understand what apply is and knows if i click on it, he is applying for the job | Continously scrolling through the app, was looking for relevant job | Couldnt identify the nav bar until told to do so | Thought hello is customer care for the app, and couldnt identify what rocket pro is | was scrolling throught the app and couldnt make a decision I clicked on a course and ask him to take it | While looking at homepage his expectation was youtube type video will come up | kind of he knew there are course and can be done but didnt knew this will help him professionally | was happy with the content but contious tilting the phone is an issue | couldnt make a difference | no | No i did it for him | NA | wasnt expecting ballon screen and was again clikcing on every card to make something happen | Course content was good | Gave up when assessment came up, he just passed on the phone after insisting he tried | Was good but couldnt understand english so was an issue there | navigation was difficult when youre on the content page, he closed the application when was trying to go back | said okay, but the problem remains they arent able to explain if they like the UI or not | wasnt keen possibly because it was there working hours | was trying to click where he things is a button | No he couldnt you have to explain what will happen after each level | gave up at assessment screen | was happy with the course and was asking for more regional language courses | Kya karege sir, time nahi hai course dkh k kuch hoga kya, when i asked you can watch between orders he said break chaie hota hai sir garmi main kaam karte hai, youtube se break milta hai | Lag issue, auto rotation, assessment | |
7 | Nagaraj Gowda | Delivery boy -big basket | 28 | 12th | Youtube, Instagram | No | Shoot Bubble and Pubg | He related it to naukri.com | Was going through the job page first person to actually go to job details page | No he was into job and didnt go beyond jobs section | He said you can apply for job but also knew the problem said once you apply no one will respond | No he couldnt had to explain him | Course sikhne k lie hamare ache k lie page hai yeh | Knew the basic idea but couldnt understand the complete journey | Said excel sikhna hai par computer nahi hai, | Certificate- will get certificate after course, Medal - competitoin hoga guidance nahi pata sir | no | yes he started with bike course | it was there on after the intial few course | yes could start the course | because it was related to his job | he said its very basic and i knew it already | simple course hai , delivery boy ko itna pata hoga | wasnt happy said he knew about the things which are mentioned in the course | Its an issue with the lag he did unneccesay taps here and there | job page acha hai samaj aa raha hai kya ho raha hai waha baki time lagega samjhne main | he knew things and wasnt intrested in the course | yes | yes | because it was a simple course | basic things its for new joinee i think he said | in depth video can help, how can i earn more can help, and local language can help | |
8 | Delivery Boy - Big Basket | 18 | 8th | Instagram, Coin master | no | coin master | For jobs | couldnt find the navbar was scrolling endlessly | No had to tell him | on the card layout was applying one after the other | no | Videos | No he thought its videos on some topics just like insta and youtube | he said - itna samaj nahi aata k kya padhna chaie aap muje batao to main karta hu | Certificate course he had an idea k certificate milega jaise school main milta hai | No | no i helped him | NA | na | na | couldnt understand the course structure and didnt knew it has multiple parts | he was looking to learn english in kanada couldnt do it | was happy wiht the content | we limit them with locked state and they arent able to navigate within a course, however play pause he did ti\\\it | he said not good, kuch bhi ho raha hai automatically | was there but he couldnt complete the test when asked about match the following he wasnt able to do it on scree, same with multiselect he didnt knew he had to select multiple answers | yes, with little help | yes | completed the course,, i think because of the compensation he did it because he was continously looking how long the video was | Couldnt explain much but said its good | couldnt understand different question types and didnt undestand course type as well, | ||
9 | Aishwarya Bennimath | Tele sales dunzo | 24 | B.com | yes | candyCrush | Job site | was going through chat | gave a hint to explore the entire app then he went to other section | he asked me to explore first didnt knew what could be there | Gave hint for the same | its a course page where you can have course | yes he knew about courses online, recent graduate and has done course online during covide | He filtered the course from customer care page when he clicked on medal course he couldnt undo it an issue | He said it might be that these are different type of courses | yes he had the basic idea | yes but was disapointed with search engine | he filter from customer care exectuive screen and then chose best way to deal with customer | He mentioned everything happens automatically the first level went away in 5 sec and level 2 started he didnt realise it would be so quick | he chose this because it was related to his job | things were happening automatically, search wasnt working and he was struggling with the langugage he was looking for audio option during the course | he understood what levels are but was only disappointed because level 1 started automatically | video was good but wanted the same in local langauage and also said its very basic we know all these thing | yes the course he chose is the one we are aiming for he navigagted easily | was ok can be better | not engrossed in the video but yes was going through them | it was done automatically | yes he could answer the question, then i offered him match the following he couldnt do it, once i gave him the hint did but he couldnt undo what he selected | NA completed the course | its basic he knew this | something better if i am spending time | ||
10 | Kishor CS | Tele sales dunzo | 25 | Bcom | Youtube | no | na | its a job vacancy site | it was easy for him to interact with the homepage was going through the job could filter things and see the vacancy | yes gave him a brief to go through the entire app, he also saw profile page 1st one to do so | couldnt make out just by name what they mean but he understood hello pretty well its a social media platform he said | yes | course page | didnt notice certificate and medal course are two different things he thought its just one after the other videos | he wawnted to learn english and is from karnataka so want the instruction in kanada couldnt do it and then chose hindi | certificate is pretty straight forward for him, medal he knew he will get some reward once he do that course | to some extend yes | yes he could | filter spoken english from home screen and took today a reader tomorrow a leader course | Not at issue | Just exploring and had inclination towards learning english, english speaking candidates are paid more than regional languages | language is an issue | auto rotation of the screen is an issue he said its like a game to turn screen after every level | was okay could understand things | disappointed with auto rotation | not great he said he said "lag h raha hai ganda hai" | was okay lots of question after the first video and he thought of dropping off | yes he could | yes | after a lots of question he got frustrated and he wasnt able to read in landscape mode , it was a card layout and yes the expereince wasnt good | Bhaut padhne ka hai, dkh k laga tha video hoga | video hoga to i can watch he said padhna acha nahi lagta | |
11 | Ashfaq Ahmed | Email team | 33 | bcom | yes, youtube | clash of clan | for finding jobs | navigation in app was possible and was doing it seamlessly | no he couldnt i gave him a hint | hello must be something related to interacting with us rocket pro a paid version of the app | no i introduced him to the nav bar | he was amazed by the claim watching video can get him job, said aisa bhi hota hai | yes he was | course for specific job type are offered 1st one to state it during our research | couldnt differentiate however knew after course completion i will get a certificate | no | no he was asking for excel and couldnt find it then i showed him course on string function and he got very much intrested in it | NA | YES could start the course | He was looking for excel related course and found one | was okay said its just like youtube | he said its nice but he usually refers a channel called tutorial point and said they explain in very simple language with multiple examples | yes was able it was similar to youtube and he spend most of his time on youtube | he wanted to see other videos while he is on any one video | was okay was comparing it to his usual youtube channel | it was happening automatically | yes he knew about level | he completed the course | NA | yes but it should be in simple language he said | |||
12 | Lavanya S | email support | 23 | bba | snapchat | yes | garena,pubg | job site | he knew the app has used apna and said its similar to what apna and naukri does | yes was able to ineract with the nav bar got confused between hello and skill it felt like the same things for him | Couldnt explain much but said video platform to watch video regaring jobs | Yes he was | he said its just like youtube but for education | yes but couldnt differentiatie between certificate and medal course | he was able to find customer support and was looking for option there he said its good | couldnt identify | no | yes he picked a course but because of lag the load time was so slow he shut the app restarted it and then picked tips to become telesales executive | direct filter from his job category and chose one | was able to use lag was an issue and autorotation of the screen | he chose becuase it was the shortest | no it was simple this is what we get training when we join | no it was simple this is what we get training when we join | yes he was the layout was simiar to youtube | said its okay pointed out to arrow button on question screen and said yeh apne galat banaya hai | yes possibly because it was a short video | na | na | completed the course | its a basic introductry course which our team lead offer when we join | no | Could interact with the app was happy with the job types and offering, couldnt complete match the following, | |
13 | Harish V | Reserach customer care | 26 | ba | youtube, mx player | yes, youtube | NA | to find jobs | He said its a job app i can apply for job just like naukri | not until i told to do so | couldnt identify the actual purpose just by looking at name, also after going to social section he didnt realise its a social platform he thought its related to jobs and will get my update here | no | video hai course karne k lie | to an extend yes | was searching for something but couldnt find when asked he said kannada langauge main course nahi hai kya | certificate he understood and he thought guidance to be counselling videos | 50% yes | no took a lot of time to find the right course was looking for kannada course | a lot he scrolled endlessly to find the course but couldnt | yes | i gave him option in medal courses and then he chose one of those express yourself more | Auto start of the course in landscape mode felt wierd he launghed on it whats happening and when clicked back it didnt work for the first time | was happy with animation and felt it was simple to understand | like the animation , paused and saw the video and the translatioin clicked back to see again | yes very easily | was happy with the course just the auto rotation was an issue | very he was very happy with the animation | yes he was | yes | he completed the course | he felt it was a good course and very well structured | yes he said yes its very informative | was happy with the course but in the assessment felt difficulty in reading hindi he said if it would have been kananda he could have completed it easily however there were only 2 questions but to complete it it took time, when asked about match the folllowing he also couldnt understand the question type and how should he drag and drop things |
14 | Arul Jyothi D | Tele sales | 26 | bba | instagaram facebook | yes, youtube | NA | jobs website | she knew what she was doing, was only clicking on trusted job card and was also looking in detail what all additional requirements are listed, and was shoked to see 50k jobs on the platform | was engrossed in job section couldnt see beyond jobs i asked her there are other section as well then she realised, didnt show interest in other sections | wasnt intrested in learning, she thoughts its a job app and was looking for the same in every section | yes once i showed her the page she knew whats its about | she knew its a leraning page | yes but medal and guidance people dont understand just by the name of it | First person to click on the intro video and then asked will it help in getting the job | couldnt differentiate however knew after course completion i will get a certificate | no | yes | chose career in call center | could do it | just wanted to understand what we are offering | NA | Its similar to online course page for specific job types | was happy with the content the intstructor was good enough | yes she could | autorotation again an issue, if things happen on screen she wasnt able to know why it happened, in her course part 1 and part 2 there werent any transition screen so she didnt knew whats happening | was happy when the instructor said salary k koi limit nahi hai and was keen to complete the course | its a single flow one after the other | yes | completed the course | was looking for silent button in question section | yes better course can be helpful how can we get more salary | overall good experence she had was looking for silent button in questionaire section, and under multiselect option she didnt chose multiple answer and clicked on the one and gone forward |
15 | Abdul Rauff H | Delivery boy | 27 | bba | moj snapchat | no | Ludo King | jobs | |||||||||||||||||||||||||
16 | Dinisha R | Customer service | 27 | bsc fashion | youtube, myntra | yes youtube | candycrush | jobs | The experience was good, she was looking for job and was asking if 1 hour of course can help her in getting a job was okay with the course but autorotation was an issue | ||||||||||||||||||||||||
17 | Dolly Sandhya Rebello | Customer service | 38 | bba | youtube, facebook, insta | yes youtube | NA | jobs site | |||||||||||||||||||||||||
18 | Saqhib Nazeer Khan | Delivery Boy | 25 | Bcom | facebook, insta | yes google online | clash of clan | to find jobs | |||||||||||||||||||||||||
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