Kickass Facilitator | Agenda Template

	A	B	C	D	E	F	G	I
1	How to Use this template
2	Workshop Goals
3	Goal: De-risk the current product expansion by: Surfacing the riskiest assumptions in the current product concept Determining a mitigation plan for the team to start addressing the most unknown assumptions
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5	Participant Goals							Prep
6	Start point (A)	Business sponsors are nervous working with the product team. Wanting to get into delivery						Presentation
7	End point (B)	Finding an aha of a key risk in the execution plan and craving more time to collaborate on this workshop						Technique
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9	Pre-Work
10	- Customer Scenario created - Mural intro and practice shared - Expectations of 1hr session sent (heads down, working in Mural, no multitasking, start on time)
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12	Start time	Length	Activity	Facilitation Notes	Materials	Activity Type	Notes	Stoke
13	11:00 AM	0:02	Late Start Buffer			Breaks/Other	(Link for Mural here)
14	11:02 AM	0:02	Hello and Welcome		send Mural Link in Teams	Content Delivery
15	11:04 AM	0:03	Warm-up and Practice - get participants to practice a) moving around in Mural (navigation) and b) creating a Post-it Note with their worse customer service experience (drive connection and quick warmup)		Warm-up Frame	Stokes
16	11:07 AM	0:05	Clarify the Scenario - Read the Scenario outloud…confirm this is a good place to start	don't get too caught up on the perfect. Get enough to start…		Content Delivery
17	11:12 AM	0:20	Map out the Customer Actions The goal here is for us to have a shared perspective on the current state experience of the Customer	focus on verbs/actions that a customer goes through start off picking up the pen Start as solo. move to paired activity (and breakout rooms)	Journey Map Frame	Technique
18	11:32 AM	0:15	Surface Assumptions - Generate Assumptions and where they would fall related to the Customer experience	Full group: Pick 1 to start (and make sure to flesh out 1 fully!)	Assumption Mapping Row	Technique
19	11:47 AM	0:03	Sneak Peak: - a look at what's ahead if we had more time… (Show the 2x2 and how to test it…)		2x2 Frame	Content Delivery
20	11:50 AM	0:05	Likes/Wishes - what did you like about today's session? What was missing?		Likes/Wish Frame	Feedback
21	11:55 AM	0:05	Next Steps: - what is the next step from here? Ideally it is setting up another session to do more of this… If not, what is preventing him from doing more? Ask directly		Next Steps Frame	Discussion
22	12:00 PM		END			Breaks/Other
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