| A | B | C | D | E | F | G | H | ||
|---|---|---|---|---|---|---|---|---|---|
1 |  | Capabilities needed | Learner journey | ||||||
2 | The skills, beliefs and perspectives we need our colleagues to have in order to deliver great services to our users | How might we facilitate that learning by..... | |||||||
3 | 1 | 2 | 3 | ||||||
4 | Learner groups | What skills do we need these people to have? | What perspectives or beliefs are needed? | What is this group struggling to do or understand right now? | Building their desire to learn | Providing training, coaching or facilitated learning | Provide ongoing support for their new skills and and enthusiasm | ||
5 | 1 | People involved in doing, or advocating for user centred design Eg. User researchers, product owners, service designers, ux desginers, change managers | |||||||
6 | 2 | People who are part of service delivery Eg. Operational staff or service teams | |||||||
7 | 3 | People who facilitate service delivery to happen Eg. Folks who are one step remobved from imediate service delivery in roles like Policy, marketing, HR and fiance | |||||||
8 | 4 | People who lead the organisation Eg. Executive Teams, Heads of services | |||||||
9 | |||||||||