| A | B | C | D | E | |
|---|---|---|---|---|---|
1 | User Stories Landlord REBCA | ||||
2 | Product: | REBCA | |||
3 | Vision: | Our vision is to improve working relationships between landlord and tenants, ensuring a longer tenancy. | |||
4 | Goal | Double the average length of tenancy terms with good tenants by cultivating trusting and harmonious relationships between landlords and tenants. | |||
5 | Personas: | Michael | Yasmin | Susan & Rob | |
6 | |||||
7 | As a | I want to | so that | Priority | Acceptance Criteria/Notes (business, technical, etc) |
8 | EPIC: Post a Listings | ||||
9 | Landlord | Be able to upload floorplans | the prospective tenant can see the layout | ||
10 | Landlord | Show all the ameneties available | I can avoid repeated converstations about what is included. | ||
11 | Landlord | Specify how many pets and what kinds are available | I can be clear about specific requirements ex) one pet allowed under 30 lbs | ||
12 | Landlord | Specify whether or not vehicle sharing is included | I can provide value added services for my tenants | ||
13 | Susan & Rob/Yasmin | Know market information about the area | so I can make an informed decision on how to market my property | ||
14 | Landlord | Automatically Post to Craigslist | I can make sure my listing is gettting the most traffic possible. | ||
15 | Susan & Rob/Yasmin | Know the median price of the area | So I can make sure I am listing for the correct price | ||
16 | Susan & Rob/Yasmin | Have a recommended Description for my listing | I can save time. | ||
17 | Landlord | Specify which bills are included | there is no confusion when the lease is signed-sometimes only hydro will be included-sometimes all and sometimes nothing | ||
18 | EPIC: Property Info | ||||
19 | Susan & Rob/Michael | See the status of all my properties at a glance | I know which ones are requiring my attention | ||
20 | Michael | Have access to a Vacany report | Know which units I need to be listing | ||
21 | Susan & Rob/Michael | know how long suites were on the market | I can make a decision about best time to list | ||
22 | Susan & Rob/Michael | Set reminders for renewals | I can make arrangements with tenants to renew | ||
23 | Landlord | Delete/Archive Properties | I can remove properties I no longer own/manage from my view | ||
24 | Susan & Rob/Michael | Know what lead to the suite being rented (online add/walkin/etc) | I can make more informed decisions about how to best post future listings | ||
25 | Landlord | View communications related to the property | I have an historical record | ||
26 | Landlord | View the current tenant and contact info | I can easily contact the tenant | ||
27 | EPIC: Booking/Showings | ||||
28 | Landlord | Custom set appointment reminders | So I get notifications in the time I need | High | |
29 | Landlord | Set availability | I can eliminate the back and forth emails to book a showing. | Critical | |
30 | Landlord | Have a booking Calendar | Prospective tenants can book time with me based on my availability. | Critical | |
31 | Michael | Add the current renter to the showing. | They can make sure the suite is ready | Med | |
32 | Michael | Have virtual showings | To limit my commute | Low | Possible future feature |
33 | Yasmin | Have a set of questions pre filled by tenant | I have the information I need to feel comfortable proceeding with the showing | High | |
34 | Landlord | Create an open house | multiple users can book the showing at one time | Critical | |
35 | Landlord | Create individual time slots | only one person can book the time slot | Critical | |
36 | Michael | Use chat system to create bookings schedule | I don't have to select options manually | Low | |
37 | EPIC: Documents | ||||
38 | Landlord | Store documents electronically | they are organized in one space accessible from anywhere | ||
39 | Michael | Send documents securly | I have a secure way of sharing senstive items with my tenants | ||
40 | Michael | Have access to document templates | I can easily re-create frequently used documents | ||
41 | Yasmin/Susan & Rob | Access to strata forms (from K) | So I don't have to print these out to fill out manually | ||
42 | Landlord | Generate Lease Agreements | I don't have to print one out. | ||
43 | Landlord | Auto generate Documents | limit the amount of time spent on creating them | ||
44 | Yasmin | Customize Application form | I can quickly create a document with all of my specified questions to eliminate the back and forth emails | ||
45 | Susan & Rob | Base my lease agreements of the standard BC tenancy branch aggreement | I know that my document is legally binding | ||
46 | Susan & Rob/ Michael | Sign Documents electronically | I have a digital copy and don't have to visit the tenant in person | ||
47 | Yasmin | Have the ability to do a virtual walk through of the lease agreement | All questions can be answered without the need for an in person meeting | ||
48 | Michael | automate PO's that always remain the same | I cut down the amount of time I spend completing this task | ||
49 | EPIC: Screening | ||||
50 | Yasmin/Susan & Rob | Run a Credit Check | I can establish that the tenant is financially secure | ||
51 | Landlord | View a Tenants profile | I can get to know the tenant and determine if they would be a good fit | ||
52 | Yasmin | Know a bit about the tenants interestst | I can establish culture fit | ||
53 | Yasmin | Ask custom questions | I can establish personality and fit | ||
54 | Landlord | Verify employment | I can establish that the client is able to pay the rent | ||
55 | Landlord | Check references | I know the tenant can be trusted | ||
56 | Landlord | Meet tenant | I can get a good feel for what they are actually like | ||
57 | Landlord | Know the tenants previous rental history | I can feel secure. | ||
58 | EPIC: Service Requests/Ticketing System | ||||
59 | Susan & Rob | Provide my tenants with a list of approved vendors | they are able to take care of requests if I am away or non responsive | Low | Ability to add approved vendors to a list |
60 | Susan & Rob | Source vendors | I can ensure that I can add trusted cost effective vendors to my list | High | Search vendors from a pool or Google search |
61 | Yasmin | Communicate with the strata for complaints | I can respond to my tenants in a timely manner and have a record (strata comes snail mail and you often get a dispute letter a long time after the complaint occurred. | Low | Ability to connect with Strata through ticketing system |
62 | Landlord | Have notifications when a ticket comes in | I can respond in a timely manner | Critical | Push and email/text notifications |
63 | Landlord | Have the ability to set the status of a ticket | I can keep my tenant (and myself) informed about where we are at in the resolution process | Critical | Ticket status field |
64 | Landlord | Receive notification by text and email | I make sure I don't miss an issue | High | Set notification preferences |
65 | Landlord | Be able to see the priority of the request | I make sure I am handling serious issues first. | Critical | Tickets organized by priority (determined by urgency) |
66 | Landlord | Have a record of tickets organized by unit | I have proof if disputes arise. | High | Tickets section on each unit |
67 | Susan & Rob/Yasmin | Approve costs before an issue is worked on | I am not billed for things I am not required to cover | High | Landlord initiates Vendor request (moved outside of the app for now) |
68 | EPIC: Dashboard | ||||
69 | Susan & Rob/Michael | See all of my properties with statuses | I have an overarching view of what needs attention | ||
70 | Susan & Rob/Michael | See task list with upcoming items requiring attention | I know what needs to be done in the coming week | ||
71 | Landlord | Access Payment status of all properties | I know if anything is past due | ||
72 | Landlord | See open tickets/service requests | I respond in a timely manner | ||
73 | EPIC: Communication | ||||
74 | Landlord | Message Notifications | I can see when a message has been received | ||
75 | Michael | have FB style messaging | I can use something I am familiar with | ||
76 | Landlord | Quick Communication | It is a more efficient too to use than my current process | ||
77 | Landlord | A record of my communications | I have proof incase of disputes | ||
78 | EPIC: Payments | ||||
79 | Landlord | Automate rent collection | I don't spend time doing this manually | ||
80 | Landlord | Receive notifications when rent has been collected | I know I have been paid | ||
81 | Landlord | Direct Deposit to my bank account | I know my money is safe | ||
82 | Landlord | Receive notification when rent is outstanding | I can contact my tenant | ||
83 | Michael/Susan & Rob | Auto generate requests when rent is outstanding | I don't have to do this manually | ||
84 | Landlord | Have tenants report payments | I don't need to ask them if rent has been paid | ||
85 | EPIC: Training/Onboarding | ||||
86 | Susan & Rob | Know what is needed at every step of the way in the rental process | I make sure I am doing things correctly | ||
87 | Susan & Rob | be informed of steps needed to successfully rent a suite | I make informed decisions | ||
88 | Landlord | Know how to use the app | I continue to want to use it | ||
89 | Landlord | Know what I can do in the app | I use it to its full potentional | ||
90 | EPIC: Integrations | ||||
91 | Landlord | Sync my calendar | my showing are updated in all places | ||
92 | Landlord | Sync Craigslist | my properties are gettng the most traffic | ||
93 | |||||
94 | |||||
95 | |||||
96 | |||||
97 | |||||
98 | |||||
99 | |||||
100 | |||||