A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | AA | |
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1 | ID | Type | Category | Requirement/question | Supported by the vendor? O= Out-of-the-box, C= customization, F= future roadmap, N= no support | Details | |||||||||||||||||||||
2 | A-1 | Non-functional requirement | Technology | Provide an overview of your technical infrastructure. Include information covering technologies used, technology architecture, hosting, backups, availability, scalability, monitoring, and security as well as any additional relevant information. | |||||||||||||||||||||||
3 | A-2 | Non-functional requirement | Technology | Provide information on whether your software solution be integrated with our existing software (as specified in the previous section), how difficult it is to integrate with your software and what type of integrations you support out-of-the-box. | |||||||||||||||||||||||
4 | A-3 | Non-functional requirement | Technology | Provide your service guaranteed uptime. | |||||||||||||||||||||||
5 | A-4 | Non-functional requirement | Technology | Let us know what happens in case of downtime, for example, how fast you start troubleshooting. | |||||||||||||||||||||||
6 | A-5 | Non-functional requirement | Technology | Provide your response times and SLAs. | |||||||||||||||||||||||
7 | A-6 | Non-functional requirement | Technology | What is your RPO (Recovery Point Objective) time? | |||||||||||||||||||||||
8 | A-7 | Non-functional requirement | Technology | What is your RTO (Recovery Time Objective) time? | |||||||||||||||||||||||
9 | A-8 | Non-functional requirement | Technology | Does your company have information security risk insurance? | |||||||||||||||||||||||
10 | A-9 | Non-functional requirement | Technology | What security certificates do you have? | |||||||||||||||||||||||
11 | A-10 | Non-functional requirement | Technology | Provide a link to your documentation and API reference (if your software is API-based). | |||||||||||||||||||||||
12 | A-11 | Non-functional requirement | Technology | Provide SDKs links or information on the SDKs offered. | |||||||||||||||||||||||
13 | A-12 | Non-functional requirement | Technology | Provide a list of webhooks offered, if any. | |||||||||||||||||||||||
14 | A-13 | Non-functional requirement | Technology | Explain the hosting options and details, including who is your cloud provider (if you host in the cloud)? | |||||||||||||||||||||||
15 | A-14 | Non-functional requirement | Technology | List any monitoring and debugging tools, including logs you can make available to our developers, that you provide. | |||||||||||||||||||||||
16 | A-15 | Non-functional requirement | Technology | Is a sandbox account provided? If so, explain the limits of the sandbox. | |||||||||||||||||||||||
17 | A-16 | Non-functional requirement | Technology | Explain how you can help with the integration. Mention, whether you can provide developers to integrate your platform for us. | |||||||||||||||||||||||
18 | A-17 | Non-functional requirement | Technology | What are the available server locations? | |||||||||||||||||||||||
19 | A-18 | Non-functional requirement | Technology | Is your solution multi-tenant or do you offer dedicated clusters? | |||||||||||||||||||||||
20 | A-19 | Non-functional requirement | Technology | What is your Disaster Recovery strategy? | |||||||||||||||||||||||
21 | A-20 | Non-functional requirement | Technology | Describe your incident management process. | |||||||||||||||||||||||
22 | A-21 | Non-functional requirement | Technology | What is your notification methodology for planned and unplanned outages? | |||||||||||||||||||||||
23 | A-22 | Non-functional requirement | Technology | How does your solution adjust for peak loads? | |||||||||||||||||||||||
24 | A-23 | Non-functional requirement | Technology | What is the average time and effort required for full implementation? Break down the implementation phases. | |||||||||||||||||||||||
25 | A-24 | Non-functional requirement | Technology | Describe all types of notifications about outages or other issues that can be subscribed to (for example, if there is a failed redemption, notify X email address) that can help the developers’ team to troubleshoot issues. | |||||||||||||||||||||||
26 | A-25 | Non-functional requirement | Technology | Can customer and product data can be imported and/or can CRM/PIM systems be integrated for real-time data synchronization? Specify. | |||||||||||||||||||||||
27 | A-26 | Non-functional requirement | Support | What are the types/forms of support you offer? | |||||||||||||||||||||||
28 | A-27 | Non-functional requirement | Support | Do you offer user onboarding? Specify. | |||||||||||||||||||||||
29 | A-28 | Non-functional requirement | Support | Do you offer user training? Specify. | |||||||||||||||||||||||
30 | A-29 | Non-functional requirement | Support | Which languages can you provide support in? | |||||||||||||||||||||||
31 | A-30 | Non-functional requirement | Support | Which solution partners do you work with? | |||||||||||||||||||||||
32 | A-31 | Non-functional requirement | Legal | Are you PCI DSS compliant? | |||||||||||||||||||||||
33 | A-32 | Non-functional requirement | Legal | Are you GDPR compliant? | |||||||||||||||||||||||
34 | A-33 | Non-functional requirement | Legal | Are you CCPA compliant? | |||||||||||||||||||||||
35 | A-34 | Non-functional requirement | Security | Do you offer DFA (double-factor authentication)? | |||||||||||||||||||||||
36 | A-35 | Non-functional requirement | Security | Do you provide data encryption? Specify how. | |||||||||||||||||||||||
37 | A-36 | Non-functional requirement | Security | How do you collect and store the data? Where do you store the data? Specify. | |||||||||||||||||||||||
38 | A-37 | Non-functional requirement | Security | What controls or procedures are in place to manage IT risk (WAF, DDoS protection, port / ip restriction)? | |||||||||||||||||||||||
39 | A-38 | Non-functional requirement | Security | Are penetration tests conducted regularly and can the reports be made available upon request? | |||||||||||||||||||||||
40 | A-39 | Non-functional requirement | Security | Do you have methods for facilitating SAR (subject access requests) and data removal? Which ones? | |||||||||||||||||||||||
41 | A-40 | Non-functional requirement | Security | Describe any other security and privacy features you provide. | |||||||||||||||||||||||
42 | A-41 | Non-functional requirement | Security | What 3rd party security/privacy certifications have your organization completed? | |||||||||||||||||||||||
43 | A-42 | Non-functional requirement | Scalability | Can you support multiple languages? | |||||||||||||||||||||||
44 | A-43 | Non-functional requirement | Scalability | Can you support multiple regions? | |||||||||||||||||||||||
45 | A-44 | Non-functional requirement | Scalability | Can you support multiple currencies? | |||||||||||||||||||||||
46 | A-45 | Non-functional requirement | Scalability | Can multiple brands be managed with one account? | |||||||||||||||||||||||
47 | A-46 | Non-functional requirement | Scalability | Describe any other scalability-supporting features you provide. | |||||||||||||||||||||||
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