HE Service Catalog Category Comparison List.xlsx

	A	B	C	D	E	F	G	H	I	J	K	L	M	N	O	P	Q	R	S	T	U	V	W	X	Y	Z	AA	AB	AC	AD	AE	AF	AG	AH	AI	AJ	AK	AL	AM	AN	AO	AP	AQ	AR	AS	AT	AU	AV	AW	AX	AY	AZ	BA	BB	BC	BD	BE	BF	BG	BH	BI	BJ
1																																																			Align categories to ECAR model for comparison (Insert column left)
2	Source	Educause	Virginia Tech	University of North Carolina Wilmington	University of Chicago	Princeton	UPenn	Duke	Yale	Rice	Carnegie Mellon	George Washington University	Brown	Indiana University	Cornell	Harvard	Stanford	UC Berkeley	Vanderbilt University	Johns Hopkins	Columbia	USC	Union College	University at Buffalo	University of Nebraska, Lincoln	UC Davis	UC Davis Health	Ithaca College	UNCW	Boston University	Notre Dame	Miami OH	University of Oregon	Northern Arizona University	University at Albany (SUNY)	University of Wisconsin -River Falls	University of Maryland College Park	Florida Atlantic University	University of Missouri - Columbia	University of California San Diego	Wofford College	University of California Santa Barbara	University of Illinois Chicago	Mount Holyoke College	Michigan State University (MSU)	University of California, Santa Cruz	University of Basel (Switzerland)	Portland State University	The University of North Carolina at Chapel Hill	University of Hawaii	Wesleyan University	UNC Charlotte	U. of Washington	University of Arizona	University of Illinois Urbana-Champaign	Oregon State University	University of California, Merced	Mass College of Art and Design	Duquesne University	California State University Bakersfield	University of Central Oklahoma	Penn State
3	Link	Educause service catalog best practices; "minimum" set of categories	4help.vt.edu	Client Portal myTAC	https://uchicago.service-now.com/it?id=its_sc_home	http://princeton.service-now.com/service	https://www.isc.upenn.edu/homepage	https://oit.duke.edu/what-we-do?f%5B0%5D=type%3Aservice	https://its.yale.edu/services	https://oit.rice.edu/services	https://www.cmu.edu/computing/	https://it.gwu.edu/	https://it.brown.edu/	https://uits.iu.edu/	https://it.cornell.edu/services/by-category	https://harvard.service-now.com/ithelp?id=sc_home	https://uit.stanford.edu/services	https://berkeley.service-now.com/bit	https://tdx.vanderbilt.edu/TDClient/33/Portal/Home/	http://www.it.johnshopkins.edu/services/	https://cuit.columbia.edu/services	https://itsusc.service-now.com/its_sp?id=its_sc_home	https://union.teamdynamix.com/TDClient/Requests/ServiceCatalog	http://support.buffalo.edu	http://services.unl.edu/	https://servicehub.ucdavis.edu/servicehub	https://ucdh.service-now.com/itss	https://ithaca.teamdynamix.com/TDClient/Requests/ServiceCatalog	https://uncw.teamdynamix.com/TDClient/Home/	http://www.bu.edu/tech/services/all/	https://nd.service-now.com/nd_portal?id=index_itba	https://miamioh.teamdynamix.com/TDClient/1813/Portal/Requests/ServiceCatalog	https://service.uoregon.edu/TDClient/Home/	https://nau.service-now.com/sp?id=sc_home	https://wiki.albany.edu/display/ITSServiceCatalog/ITS+Service+Catalog	https://technology.uwrf.edu/TDClient/Requests/ServiceCatalog	https://umd.service-now.com/itsc?id=sc_home	https://helpdesk.fau.edu/TDClient/Requests/ServiceCatalog	https://doitservices.missouri.edu	http://support.ucsd.edu	https://libguides.wofford.edu/itservicecatalog/home	https://ucsb.service-now.com/global	https://help.uic.edu/services	https://asklits.mtholyoke.edu/TDClient/50/Portal/Requests/ServiceCatalog	https://tdx.msu.edu/TDClient/32/Portal/Requests/ServiceCatalog	https://its.wordpress.ucsc.edu/services/	https://servicekatalog.unibas.ch/	https://www.pdx.edu/technology/service-catalog	https://tdx.unc.edu/TDClient/33/Portal/Home/	https://service.its.hawaii.edu/TDClient/277/Portal/Home/	https://wesleyanedu.service-now.com/sp	https://help.charlotte.edu https://services.help.charlotte.edu/TDClient/33/Portal/Home/	https://uwconnect.uw.edu/sp?id=sc_home	https://uarizona.service-now.com/sp	Service Catalog	https://technology.oregonstate.edu/services	https://ucmerced.service-now.com/servicehub	https://servicehub.massart.edu/TDClient/173/Portal/Home/	Services Portal Home	https://csub.service-now.com/sp	https://uco.teamdynamix.com/TDClient/1843/Portal/Requests/ServiceCatalog	Portal: https://pennstate.service-now.com/sp service catalog on the portal: https://pennstate.service-now.com/sp?id=it_services
4	Number of categories	8	13	14	7	11	9	11	11	12	7	12	13	13	14	14	15	6	9	15	16	13	10	8	14	8	10	13	10	6	30	25	14	9	8	9	10	13	22	12	7	6	8	11 public facing	8	8	19 (not all public facing)	8	11	7 public facing 1 ITS - Internal	9	8	9	10	9	0	9 - no subcategories	13	Depends on your login - we are able to determine visbility based on role 11 Standard - ESM Each Category has a variety of categories and services	3 Catalogs (IT, EM, Facilities) - It catalog has 10 top level categories, EM has 3, Facilities has 2 (Currently in progress of drastic redesign)	9 visible to client Categories 1 category dedicated to OIT staff	8 top-level categories

5	Display type		Grid	Search/List	List	List	Buttons	List	Buttons	List	Buttons	Buttons	Buttons	Table	List	Buttons	Buttons	List/Search	Buttons	Table	List	List		Buttons	List	Both	Both	List	Buttons	List	List	List	Buttons	Buttons	List	List	Buttons	Buttons	Buttons	List	List		List	buttons	Buttons	Filters	Filters	List		tiles and links	List w/links & Search	Links	Default is tiles; A to Z list also available	List and Buttons	List with Links	List and links	List w/ Links		Default is tiles; A to Z list also available, services based on roles	Catalog items in list	Categories diplayed as tiles	Links with accompanying Educause description
6	Administrative & Business		Accounts & Access	UNCW Account	Administrative and Business	Application and Website	Applications and Data Analytics	Information Systems and Automation	Data and Reporting Services	Administrative Applications			Business Systems	Information Systems	Business & Finance	Administrative Systems	Business Intelligence	Administrative & Business	Classroom and Research Computing	Applications	Administrative Systems	Adminstrative and Business Systems	Administrative and Business	Accounts, Access and IT Security	Business Services	Business Capability & Process Automation		Administrative and Business Applications	Banner,Blackboard Learn, Canvas, mySeaport & SeaNet	Administrative Systems & Reporting	Business Process, Workflows, and Automation	Events & Room Scheduling	Business Applications	Administrative & Business	Administrative & Business	Support Operations	Administration and Business	Administrative Applicatins & Reporting	Enterprise Apps	Business	Administrative and Business	Enterprise Business Applications	Administrative and Business	Administrative Systems & Reporting	Alumni and Advancement	Administrative and Business	Administrative and Business	Administrative and Business	Administrative & Business	UH Username and MFA	Enterprise Systems Services	University Systems	Administrative & Business	Communication, Collaboration, and Productivity	Administrative and Business		All Services	Account Management & User Access	Academics	Academic & Administrative Apps	Accounts and Access	Communication and Collaboration
7			Advancement	Software	Administrative and Business	Application and Website	Applications and Data Analytics	Information Systems and Automation	Data and Reporting Services	Administrative Applications			Business Systems	Healthcare IT	Business & Finance	Data Management Systems	Business Intelligence	Communication & Collaboration	Consulting and Advising	Business Solutions	Administrative Systems	Adminstrative and Business Systems		Accounts, Access and IT Security	Business Services	Facilities Management			Banner,Blackboard Learn, Canvas, mySeaport & SeaNet	Administrative Systems & Reporting		Business Applications	Business Applications	Administrative & Business					Financial Applications	Business Intelligence & Analytics		HR Scoped Application			Athletics		Vendor & Procurement		Buildings & Facilities	Wi-Fi, Network, and Telephony	Student Systems Services		Communication & Collaboration	Desktop and Mobile Device Support			All Faculty Services	Administrative & Busienss	Admissions	Accounts and Access	Computers and Software	Administrative and Business
8			Business Applications	Email & Calendar														Desktop & Mobile Computing	Internet and Network					Applications and Software		Financial & Procurement Systems						Accessibility							HR Applications	Student Administration		Business and Financial Scoped Application			Auxiliary Systems		IT Professional Services		Data & Reporting	Computer, Device, and Printing Support	Student Life Services		Consulting & Professional Servicews	Infrastructure			All Staff Services	Communication & Collaboration	Budget & Accounting	Business Applications	Communication and Collaboration	Desktop and Mobile Computing
9			IT Support, Consulting & Training	AV Assistance, Classroom Support Tech Support, DE, Percipio														Information Security	Software and Computing Devices					Communication and Collaboration		Student Information Systems					Contact Management And CRM								Reporting & Analytics			Procurement Scoped Application			Business Capability and Process Automation		Strategy & Planning		Departmenal	Security			Desktop & Mobile Computing	IT Support			All Student Services	Computer & Printing	Business Services	Communication and collaboration	IT Guided Services	Information Security
10			Messaging & Collaboration	Research Computing														Infrastructure	Accounts and Access Management					Computer, Device and Printing Support							Data, Reporting & Analytics								Service Management			ITSM			Data, Reporting, and Analytics		Property & Facility			Administrative and Business			Information Security & Passwords	Research			Administration & Business	Information Security	Facilities Management	Computers and devices	Reports and Analytics	Infrastructure
11			Network Services	Reporting, Analytics, Surveys														IT Professional Services	Communication and Collaboration					Server and Storage Management															Student Info Systems						Facilities Management		Support			Communication and Collaboration			Networks & Connectivity	Security			Communication & Collaboration	Software & Applications	Human Resources	Data Center and Cloud Services	Systems and Applications	IT Professional Services
12			Research Services & Technologies	TAC Services (IT ONLY)															Cybersecurity					Teaching and Learning																					Faculty Information Systems		Operations			Teaching and Learning			Research Computing	Software			Consultation Services	Web Conferencing & Telephones	Student Services	Help and Training	Teaching and Learning	Research
13			Security	Desktops, Laptops, Computers, Printers															Servers, Database, and Infrastructure					Wi-Fi and Network																					Financial and Procurement Systems								Servers & Infrastructure	Teaching and Learning			Desktop & Mobile	Infrastructure, Netowrk & Connectiviy	Procurement & Payment Services	Instructional Technology	Telephone and Network Services	Teaching and Learning
14			Servers, Storage, & Cloud	Banner, Canvas, Osprey, etc															IT Change Management					Department IT Support																					Human Resource Systems								Teaching & Learning	University Admin Systems			Information Security	Teaching, Learning & Clasroom Technology	Safety @ DU	IT Security and policy
15			Software & Computing Devices	WiFi, Networks, Web, Virus																																									Library Systems									Colleges and Divisions			Interal Requests	IT Professional Services	Employee Services	Web Services
16			Teaching & Learning Tools	Communication Services																																									Medical and Health Systems												Research	Employment (HR&IT Only)
17			Voice & Video	File Storage & Servers																																									Student Information Systems												Teaching and Learning.
18			Web Site Hosting & Content	Administrative and Business
19				ITS Only
20		Communication & Collaboration			Communication and Collaboration	Collaboration Tools	Email, Calendaring, and Collaboration	Communication & Collaboration	Communication & Collaboration			Email & Calendar	Email & Collaboration		Collaboration	Chat, Video, & Collaboration	Productivity & Collaboration	Email, Calendar, & Collaboration		Collaboration Tools			Email & Calendaring		Collabortive Tools	Conferencing & Telephones	Auxiliary Communication Systems	Email and Calendar	Email & Calendar	Client Computing & Collaboration	Collaboration and Chat	Email, Calendaring & Messaging	Email & Calendaring	Communication & Collaboration	Communication & Collaboration	Website Content and Design	Communications and Collaboration	Email & Collaboration	Email & Collaboration	Communication & Collaboration	Communication and Collaboration	Communication and Collaboration	Communication and Collaboration	Communication & Collaboration Tools	Conferencing and Telephones	Communication and Collaboration	Communication & Collaboration	Communication and Collaboration	Communication & Collaboration		Communication and Collaboration Services	Communication & Collaboration			Communication and Collaboration
21										Email & Calendar					Collaboration	Chat, Video, & Collaboration	Productivity & Collaboration			Collaboration Tools			Network & Wireless		Collabortive Tools	Email & Collaboration Services	Conferencing	Getting Help	UNCW Account		Documents and Office Productivity	Conferencing & Collaboration	File Sharing & Collaboratin					Audio Visual & Video Conferencing		Websites & Mobile					Email and Collaboration Services
22														Email	Email & Calendar	Email & Calendars	Email & Calendar			Email	Email and Calendar	Email and Collaboration	Telephone & Voice Services		Email, Messaging, & Apps	Mass Communication & Emergency Notifications	Faxing				Websits and Mobile Apps	Television & Multimedia	Websites												Mass Communications and Emergency Notifications
23						Email and Calendar	Phone, TV, and Video			Voice & Video-conferencing		Communications	Phones & Conferencing		Phone	Phones & Mobile	Communications			Tele-communications	Telephony & Mobile Devices				Telephone Services	Media & A/V	Messaging Services				Telephones Video and Audio Conferencing	File Storage & Sharing	Telephones, Radios, & Television												Media and A/V
24						Email and Calendar							Phones & Conferencing		Phone	Phones & Mobile	Communications			Mobile Devices					Website Services	Web Services	Mobile Device				DIY Graphic Design and Media Production														Web Services
25						Phone and Voicemail			Media & Design Services				Video & Audio		Audio & Video		Document & Digital Asset Management	Video & Media		Video Conferencing & Unified Communications							Pager Services				Forms, Surveys and Testing Email
26																											Telephone Services
27							Web Hosting	Web and Applications	Application Development & Web Services	Web & Server Hosting		Web & Collaboration	Web & Online Media	Web Publishing	Web Hosting & Development	Web Publishing & Hosting	Web Development and Hosting	Web Development & Hosting		Web Services	Web Services	Web Publishing					Vocera				Marketing and Communications
28		End-Point Computing			Personal Computing	Computer, Printer and Hardware		Printers and Labs		Hardware & Software		Software and Business Apps	Desktop Computing, Printing, and Software	Computers & Printing		Computers & Software	Software and Business Applications			Client Computing	Software & Apps	Desktop Support			Computer/Device Management	Desktop & Mobile Device Support	Desktop Services		Computers, Devices, Printers, Cable TV Service	Client Computing & Collaboration	Computers and Hardware	Software	Desktop, Devices, & Printing	Personal Computing	End-Point Computing	Devices	Software and Computing Devices	Computer, Device, Software, & Printer support	Adaptive Technologies	Computers	Personal Devices and Printing	End User Services	Desktop and Mobile Computing	Hardware, Software, & Printing Support	Desktop and Mobile Device Support	Desktop and Mobile Computing	Hardware and Software	Desktop and Mobile Computing	Personal Computing & Software		Support and Computing	Computer, Software, & Printing			Desktop and Mobile Computing
29						Computer, Printer and Hardware		Software		Hardware & Software		Software and Business Apps		Software & Hardware											Software	Printing & Related Services	Printer Services	Computers, Devices and Hardware	Computers, Devices, Printers, Cable TV Service	Client Computing & Collaboration	Find Software	Phones & Fax	Software & Apps			Devices			Classrooms & Labs						Hardware Lifeycle Services
30						Software																				Software & Applications Distribution		Computer and Web Applications	Software			Computing & Printing	Network & Wireless			Software			Software						Printing and Related Services
31						Software		DukeCard Services		Printing		Software Licensing																Printing								Software			Technology Support						Software and Applications Distribution
32		Information Security																Identity & Access Management								Identity & Access Management	Access Management																		Identity and Access Management	Information Security	Security & Compliance	Information Security	Accounts & Access		Security and Compliance Services	Accounts, Access, & Security			Information Security
33																		Security Consulting & Education								Secure Computing	CJIS/DOJ Password standards																		Secure Computing				Network & Security
34																		Secure Computing								Security Consulting & Education	Firewall																		Security Consulting and Education
35																		Security Incident Response & Investigation								Security Incident Response & Investigation																			Security Incident Response and Investigation
36																		Security Policy & Compliance								Security Policy & Compliance																			Security Policy and Governance
37		Infrastructure			Network and Server Infrastructure	Data, Backup, Servers and Storage	Networks & Connectivity	Network	Internet, Phones, & Television			Network & Connectivity	Network & Connectivity	Connection Services	Network & Internet	Wired & Wireless Networks	Networks & Connectivity	Network, Voice, and Connectivity		Network	Network & Wireless	Network and Voice	File Sharing & Collaboration		Networking and Wifi	Data Center Services	Enterprise Printing Services	Network, Internet and Wi-Fi	WiFi, Networks, Web Apps, Websites, & Virus Safety	Infrastructure	Network	Wireless & Internet		Infrastructure	Infrastructure	Network	Network, Servers and Storage	WiFi & Network	Networking & Telecom	Network, Phones, and Servers	Network and Infrastructure	Communication Services	Infrastructure	Wi-Fi & Internet Access	Business Continuity and Disaster Recovery	Network & Infrastructure	Application	Infrastructure	Servers & Storage		Infrastructure Services	Network & Infrastructure			Infrastructure
38																											Interface Services															Infratructure
39																											IT Applications Operations
40																											IT Desktop Support
41																											IT Device Inventory
42																											IT Evaluation
43																											IT Facilities
44																											IT Network Services
45																											IT Voice Services
46																											Server Services (UNIX/Windows)
47							Backup, Storage, and Platforms	Virtualization & Storage	Technical Services for Developers				Technical Systems		Storage and Backups		Backup and Storage	Systems & Data Infrastructure		Technical Professionals	Servers, Backup, and Storage	Servers, Backup, Storage, and Colocation			Security Services	Database Management	ITSM				File Storage	Television & Multimedia						Phone Requests and Support & Cable Requests	Servers & Storage						Data Center Services		Data
48						Network											Backup and Storage					Servers, Backup, Storage, and Colocation				Monitoring & Alert Management	Clarity and Business Ojects	Telephones and Voice Mail	UNCW-Owned Office & Mobile Phones		Printing	Phones & Fax						Server, Storage, & Databases	Web & App Development						Database Management		Storage
49										Storage & Backup		Backup & Storage					Servers and Data					Database and Middleware				Network & Connectivity Management	Data Storage		File Storage & Servers		Servers and Cloud Computing	Hosting													Integration Services		Compute
50																										Server & Storage Management	Database Services																		Monitoring and Alert Management		Basic Infrastructure
51																											EMR Technical																		Network and Connectivity Management
52																					Cloud Services	Los Nettos			Cloud Services		Enterprise Monitoring Solutions					Accounts, IDs & Passwords													Server and Storage Management
53		IT Professional Services			Professional Consulting Services	Departmental IT Support	Community, Support, and Learning		Support & Computing			Featured Projects	Support & Training	Help & Support	Support Resources		Support & Training	Device Support		Service Level Offerings	Desktop Support		Desktop, Devices and Printing		Help and Support Services	IT Communications & Documentation			Reporting, Select Survey, & ITS Project Requests		Project Management		IT Professional Services	IT Professional Services	IT Professional Services	Projects and Changes	Consultation and Training	N/A	Device Management		IT Professional Services	Advanced Technical Services	Professional Services		Continuous Improvement and Innovation	Consulting and Professional Services	Development	IT Professional Services	Websites & Application Development		Custom App Development	Training & IT Services			IT Professional Services
54									Support & Computing			Welcome to GW						Support & Training			Desktop Support		Training & Development			IT Service Delivery & Support		Projects and Professional Services			Digital Signage		Training				IT Accessibility		IT Procurement			IT Service Management			Digital Accessibility		Consulting
55									Rates & Charges			Welcome to GW						Support & Training			Service Desk					Portfolio & Project Management					Media Services						Administration and Business		IT Strategy & Architecture						IT Administrative Support Services
56							Consulting & Professional Services		Departmental IT Support Teams			Training		Training	Training	IT Provider Services	Consulting & Development	Consulting & Development			IT Professional Services	IT Service Management				Software Site License Coordination					Event Management														IT Communications and Documentation
57																																													IT Service Delivery and Support
58																																													IT Service Management
59																																													IT Strategy, Governance, and Enterprise Architecture
60																																													Portfolio and Project Management
61																																													Training and Outreach
62		Research				Research			Research Technologies	Research Resources		Research Computing	Research Services	Technology for Researchers		Research Computing	Research Computing	Research IT			Research Services	Research Computing			-	Research Data Services				Research Computing	Research Computing	Research Computing & Surveys		Research Services	Research		Research	Research Computing / HPC	Research Services	Research			Research	Academic & Research Technologies	Lab Management Systems	Research Computing	Research	Research	Teaching & Research		Academic and Research Services	Research			Research
63																										Research Software																		Student Research Support	Research Administration Systems
64																										Research-Specific Computing & Applications																			Research Data Services
65																																													Research Software
66																																													Research-Specific Computing and Applications
67		Security			Information Security	Account, Access and Security	Accounts, Access, and Security	Accounts and Email	Accounts & Access	Accounts & Access		Accounts	Accounts & Passwords	Accounts & Passphrases	NetID & Access Management	Accounts & Authentication	Accounts & Access	Accounts & Access		Directory Services	Accounts and Access	Security	Accounts and Access		Accounts & Passwords			Accounts and Passwords		Information Security	Secure Computing	IT Security & Policy	Accounts & Access	Security & Policy	Security	Accounts and Passwords	Security	Accounts & Access	Account Management	Access & Security	Security	Security - Ticketing Only	Information Security	Accounts, Passwords, & OneCard							Security and Compliance Services
68								Accounts and Email		Accounts & Access		Accounts	Accounts & Passwords	Accounts & Passphrases	Permissions & Access	Accounts & Authentication	Accounts & Access	Accounts & Access		Directory Services	Accounts and Access	Accounts and Access			Security Services			Security			Accounts and Passwords	Accounts, IDs & Passwords	Information Security	User Accounts & Passwords		Security	Accounts	Security	ID Cards					Information Security
69								Security		Security & Safe Computing			Security	Security & Policies	Security	Information Security	Security	Security		Security	Security & Risk Management															Security	Accounts		Security
70	Teaching & Learning			Teaching and Learning	Classroom and Media		Teaching & Learning		Teaching & Learning Tools			Teaching & Learning	Technology for Instructors	Academic & Research	Teaching & Learning		Teaching & Learning		Academic Technologies	Academic Systems	Educational Technology	Teaching and Learning Technology		Teaching & Learning	Academic Technology & Support	IT Education	Teaching and Learning	Classrooms, AV Equipment, Distance Ed, & Skillport	Teaching & Learning Technologies	Computer Labs and Virtual Desktops	Training	Teaching, Learning, & Classrooms	Teaching & Learning	Teaching & Learning	Instructional Space	Teaching and Learning	Teaching & Learning	Instructional Support	Audio Visual		Instructional Development	Teaching and Learning	Consultations, Training, & Class Visits	Academic and Technology Support	Teaching and Learning	Learning and Teaching	Teaching and Learning			Academic and Research Services	Teaching & Learning			Teaching and Learning
71																									Assessment Systems & Learning Analytics					Learning Management and Delivery									Educational Technology		Classroom Services			Assessment Systems and Learning Analytics
72															Library Tech Services		Classroom Technology & Equipment			Computer Labs and Classrooms		Audio Visual and Classroom Support			Instructional Technology & Design		Student IT Services			Technologies for Classroom and Learning Spaces	Teaching, Learning & Classrooms								Classroom & Student Computing					E-Portfolio Management
73																										Learning Management					Emerging Technologies							Public Affairs				Report a Problem	(Shortcut) IT Service Desk	Spaces to Study & Work	Instructional Technology and Design	Accounts and Passwords
74																																						Student Services						Library Resources & Equipment	Learning Management
75																																													Lecture Capture
76																																													Polling and Surveys
77		Clinical Services																									eConsents																												College of Veterinary Medicine
78																											Lumens
79																											Patient Access
80																											Ancillaries and Specialties
81																											Orders
82																											Pharmacy
83																											Billing
84																											Clinical
85																											Lab
86		Software Application																									Data Services
87																											Web Services
88																											Departmental Applications
89																											Enterprise Application
90																											Reports
91																											Research Services
92																											Security Services
93
94
95
96
97
98
99
100