New TicketID

Sentiment

BRAND(Response)

CONCERN TYPE(Response)

MAIN DETAILS(Response)

SUB DETAILS(Response)

ZUPZ-22162675

POSTPAID

ACCOUNT RELATED

ACCOUNT MODIFICATION

CHANGE PLAN

ZUPZ-22162679

BROADBAND

CONTENT & ADD ONS

Thea of Globe Platinum

Please help me retrieve it back tomorrow.

ZUPZ-22162682

NOT SPECIFIED

NOT SPECIFIED

NOT SPECIFIED

NOT SPECIFIED

Thank you for your reply and assistance. Since my main concern is to login on my GCash account, may I ask if it'll be possible for GCash to send the OTP code via email address instead of mobile phone?

ZUPZ-22162684

ACCOUNT RELATED

ACCOUNT DETAILS

INTERNATIONAL ROAMING

ZUPZ-22162687

BROADBAND

ACCOUNT MODIFICATION

PLAN UPGRADE

PLAN UPGRADE

Binabayaran namin landline namin pero di namin magamit kasi putol sya

ZUPZ-22162691

BROADBAND

LANDLINE

VOICE RELATED - NO DIAL TONE

NO DIAL TONE

ZUPZ-22162692

BROADBAND

ACCOUNT RELATED

ACCOUNT MODIFICATION

PERMANENT DISCONNECTION

ZUPZ-22162695

BROADBAND

RECONNECTION RELATED

RECONNECTION CONCERN

RECONNECTION DUE TO NON PAYMENT

I paid the whole amount @ 12:50 pm, received a text that my connection was already reconnected @1:25pm but until now, i dont have an internet connection.

ZUPZ-22162698

BROADBAND

NETWORK RELATED

NETWORK BROWSING

NETWORK CAN'T CONNECT TO INTERNET

ZUPZ-22162701

BROADBAND

ACCOUNT MODIFICATION

MANUAL DISCONNECTION

MANUAL DISCONNECTION

ZUPZ-22162704

ACCOUNT RELATED

ACCOUNT DETAILS

INTERNATIONAL ROAMING

ZUPZ-22162709

BROADBAND

NETWORK RELATED

NETWORK BROWSING

NETWORK CAN'T CONNECT TO INTERNET

Vowifi in my smart Sir Aly, globe lang po Hindi i don't know why bakit your not reasonable, but thank you so much. God bless

ZUPZ-22162711

SERVICE RELATED

MANUAL ACTIVATION

ACTIVATION OF SERVICE

ZUPZ-22162713

BROADBAND

NETWORK RELATED

NETWORK BROWSING

NETWORK CAN'T CONNECT TO INTERNET

ZUPZ-22162720

PRODUCT RELATED

SIM REPLACEMENT

Anne Bernadette Rivera

ZUPZ-22162723

ACCOUNT RELATED

ACCOUNT DETAILS

INTERNATIONAL ROAMING

ZUPZ-22162726

POSTPAID

ACCOUNT RELATED

ACCOUNT MODIFICATION

RECONNECTION DUE TO NON PAYMENT

ZUPZ-22162727

POSTPAID

BILLING RELATED

BILLING CHARGES

BILL EXPLANATION

I paid my bill on January 13 and up until now it’s showing that my line is still disconnected

ZUPZ-22162728

POSTPAID

ACCOUNT RELATED

ACCOUNT MODIFICATION

RECONNECTION DUE TO NON PAYMENT

I just want to the download the globe at home app.

ZUPZ-22162730

BROADBAND

ACCOUNT RELATED

ACCOUNT INQUIRY

CUSTOMER ACCOUNT DETAILS INQUIRY

ZUPZ-22162736

ACCOUNT RELATED

ACCOUNT RELATED COMPLAINT

FEEDBACK FROM CUSTOMER

ZUPZ-22162747

BROADBAND

BILLING RELATED

BILL CHARGES

BILL ADJUSTMENT

ZUPZ-22162749

BROADBAND

NETWORK RELATED

NETWORK SIGNAL RELATED

NETWORK NO SIGNAL

ZUPZ-22162750

BROADBAND

ACCOUNT RELATED

ACCOUNT MODIFICATION

PERMANENT DISCONNECTION

ZUPZ-22162751

POSTPAID

ACCOUNT RELATED

ACCOUNT MODIFICATION

RECONNECTION DUE TO NON PAYMENT

ZUPZ-22162755

POSTPAID

NEW ACQUISITION RELATED

LINE ACTIVATION STATUS

ADVISED LINE STATUS

ZUPZ-22162757

POSTPAID

ACCOUNT RELATED

ACCOUNT MODIFICATION

RECONNECTION DUE TO NON PAYMENT

Thea of Globe Platinum

ZUPZ-22162761

ACCOUNT RELATED

ACCOUNT DETAILS

EXISTING PLAN

ZUPZ-22162764

BROADBAND

RECONNECTION RELATED

RECONNECTION CONCERN

RECONNECTION DUE TO NON PAYMENT

ZUPZ-22162766

BROADBAND

BILLING RELATED

PAYMENT RELATED

BILLS POSTING CONCERN

ZUPZ-22162768

POSTPAID

PRODUCT RELATED

SIM REPLACEMENT

ZUPZ-22162786

POSTPAID

ACCOUNT RELATED

ACCOUNT MODIFICATION

CHANGE PLAN

ZUPZ-22162787

POSTPAID

ACCOUNT RELATED

ACCOUNT MODIFICATION

PLAN RENEWAL

ZUPZ-22162801

BROADBAND

ACCOUNT RELATED

ONSITE VISIT

ONSITE VISIT REQUEST

ZUPZ-22162804

POSTPAID

ACCOUNT RELATED

ACCOUNT MODIFICATION

RECONNECTION DUE TO NON PAYMENT

ZUPZ-22162806

POSTPAID

SERVICE RELATED

MANUAL ACTIVATION

ACTIVATION OF SERVICE

ZUPZ-22162805

BROADBAND

NETWORK RELATED

NETWORK BROWSING

NETWORK CAN'T CONNECT TO INTERNET

ZUPZ-22162813

POSTPAID

ACCOUNT RELATED

ACCOUNT DETAILS

INTERNATIONAL ROAMING

ZUPZ-22162816

PRODUCT RELATED

EXPIRED SIM

ZUPZ-22162817

BROADBAND

BILLING RELATED

BILLING DETAILS

OUTSTANDING BALANCE

Mary Grace Dote-Gaerlan

ZUPZ-22162822

BROADBAND

RECONNECTION RELATED

RECONNECTION CONCERN

RECONNECTION DUE TO NON PAYMENT

ZUPZ-22162826

POSTPAID

ACCOUNT RELATED

ACCOUNT MODIFICATION

PLAN RENEWAL

ZUPZ-22162825

BROADBAND

ACCOUNT RELATED

ACCOUNT MODIFICATION

PERMANENT DISCONNECTION

ok, can you forward my request to your credit team? I will pay my bill after 3 days from today.

ZUPZ-22162829

BROADBAND

PAYMENT RELATED

PAYMENT EXTENSION

PAYMENT EXTENSION

ZUPZ-22162831

POSTPAID

ACCOUNT RELATED

ACCOUNT DETAILS

EXISTING PLAN

if not.. this will reach supreme court if needed

ZUPZ-22162834

PROMO RELATED

CREDIT RELATED

LOST CREDIT

ZUPZ-22162835

BROADBAND

ACCOUNT RELATED

ACCOUNT INQUIRY

CUSTOMER ACCOUNT DETAILS INQUIRY

John Kenneth Olchondra Gudiaga

ZUPZ-22162838

BROADBAND

RECONNECTION RELATED

RECONNECTION CONCERN

RECONNECTION DUE TO NON PAYMENT

Payment made last Monday is still yet to be reflected. Here is the reference number: GTB1673833825830899

ZUPZ-22162847

POSTPAID

BILLING RELATED

PAYMENT RELATED

PAYMENT POSTING

ZUPZ-22162852

BROADBAND

ACCOUNT RELATED

ACCOUNT INQUIRY

CUSTOMER ACCOUNT DETAILS INQUIRY

ZUPZ-22162865

BROADBAND

ACCOUNT RELATED

ACCOUNT MODIFICATION

CHANGE OF OWNERSHIP

Just hoping feedback will be provided soon

ZUPZ-22162867

POSTPAID

NEW ACQUISITION RELATED

LINE APPLICATION FOLLOW UP

ADVISED APPLICATION STATUS

ZUPZ-22162875

BROADBAND

OUTAGE RELATED

OUTAGE WITH NETWORK ID

OUTAGE WITH NETWORK ID

this is my only concern at the moment... is there something else that you can do to help me? because if there's none.... thank you.

ZUPZ-22162880

BROADBAND

ACCOUNT RELATED

ACCOUNT MODIFICATION

PERMANENT DISCONNECTION

ZUPZ-22162881

POSTPAID

BILLING RELATED

PAYMENT RELATED

PAYMENT ARRANGEMENT

ZUPZ-22162882

POSTPAID

ACCOUNT RELATED

ACCOUNT MODIFICATION

RECONNECTION DUE TO NON PAYMENT

ZUPZ-22162890

BROADBAND

PROMO INQUIRY

ZUPZ-22162891

POSTPAID

BILLING RELATED

BILLING RELATED COMPLAINT

BILL DISPUTE

ZUPZ-22162892

POSTPAID

NEW ACQUISITION RELATED

APPLICATION PROCEDURE

APPLICATION REQUIREMENTS

ZUPZ-22162897

POSTPAID

ACCOUNT RELATED

ACCOUNT MODIFICATION

RECONNECTION DUE TO NON PAYMENT

ZUPZ-22162898

POSTPAID

BILLING RELATED

BILLING CHARGES

BILL EXPLANATION

ZUPZ-22162901

POSTPAID

ACCOUNT RELATED

ACCOUNT DETAILS

EXISTING PLAN

ZUPZ-22162906

ACCOUNT RELATED

ACCOUNT DETAILS

INTERNATIONAL ROAMING

ZUPZ-22162907

BROADBAND

BILLING RELATED

BILL CHARGES

EXPLAINED BILL DETAILS

ZUPZ-22162910

POSTPAID

ACCOUNT RELATED

ACCOUNT MODIFICATION

PLAN RENEWAL

Can you help me expedite the request pls

ZUPZ-22162912

BROADBAND

NETWORK RELATED

NETWORK SIGNAL RELATED

NETWORK NO SIGNAL

ZUPZ-22162913

BROADBAND

RECONNECTION RELATED

RECONNECTION CONCERN

RECONNECTION DUE TO NON PAYMENT

ZUPZ-22162914

BROADBAND

RECONNECTION RELATED

RECONNECTION CONCERN

RECONNECTION DUE TO NON PAYMENT

ZUPZ-22162917

ACCOUNT RELATED

ACCOUNT DETAILS

INTERNATIONAL ROAMING

Thanks sorry for the anger but im really frustrated when my work is affected due to this

ZUPZ-22162927

BROADBAND

NETWORK RELATED

NETWORK SIGNAL RELATED

NETWORK NO SIGNAL

Hi, its now already working, I just power off and on again my phone.. Thank you for your time and have a good day/night!

ZUPZ-22162935

POSTPAID

NETWORK RELATED

SIGNAL CONCERNS

WEAK SIGNAL

Mura Ra gyud mog babay oii maka bweset

ZUPZ-22162939

ACCOUNT RELATED

ACCOUNT DETAILS

MOBILE NUMBER

email marigilda Tabugoc-tomanan blk 27 lot11 waling waling st country homes cabantian buhangin district davao city

ZUPZ-22162941

BROADBAND

ACCOUNT RELATED

ACCOUNT MODIFICATION

CHANGE OF ADDRESS

ZUPZ-22162942

BROADBAND

RECONNECTION RELATED

RECONNECTION CONCERN

RECONNECTION DUE TO TD

I tried to reset it but I don't know if the button is not working or what not

ZUPZ-22162947

BROADBAND

NO CONNECTION

NO CONNECTION

ZUPZ-22162949

BROADBAND

RECONNECTION RELATED

RECONNECTION CONCERN

RECONNECTION DUE TO TD

ZUPZ-22162951

BROADBAND

ACCOUNT MODIFICATION

PLAN UPGRADE

PLAN UPGRADE

Okay thank you for the info, that would be all! :)

ZUPZ-22162952

BROADBAND

RECONNECTION RELATED

RECONNECTION CONCERN

RECONNECTION DUE TO NON PAYMENT

ZUPZ-22162954

POSTPAID

NEW ACQUISITION RELATED

LINE APPLICATION FOLLOW UP

ADVISED APPLICATION STATUS

Unlock my phone since I bought a verizon sim

ZUPZ-22162958

POSTPAID

HANDSET & DEVICE RELATED

HANDSET & DEVICE CONCERN

HANDSET UNLOCKING

ZUPZ-22162962

PROMO RELATED

MOBILE BROWSING

GOPROMOS

Weekly yan may load pero di ako nakaka tanggap ng points

ZUPZ-22162964

BROADBAND

NON RECEIPT OF PROMO/LOAD

ZUPZ-22162977

BROADBAND

PAYMENT RELATED

PAYMENT EXTENSION

PAYMENT EXTENSION

Thank you very much and happy new year to you and globe.

ZUPZ-22162980

BROADBAND

BILLING RELATED

BILL CHARGES

BILL ADJUSTMENT

09565563310 Nathaniel Jr G Cenon ASAP Jan 20 Cristina Homes 2 By 12pm

ZUPZ-22162981

BROADBAND

NETWORK RELATED

NETWORK BROWSING

NETWORK CAN'T CONNECT TO INTERNET

ZUPZ-22162983

NETWORK RELATED

DATA CONCERNS

CANT CONNECT

ZUPZ-22162985

POSTPAID

SERVICE RELATED

MANUAL ACTIVATION

ACTIVATION OF SERVICE

Okay, noted. That would be all. Thank you again! :)

ZUPZ-22162986

POSTPAID

ACCOUNT RELATED

ACCOUNT MODIFICATION

PERMANENT DISCONNECTION

Godwynne Ang Limpiado

ZUPZ-22162987

BROADBAND

NOT SPECIFIED

NOT SPECIFIED

NOT SPECIFIED

ZUPZ-22162993

BROADBAND

BILLING RELATED

BILL REPRINT/DELIVERY

BILL RESENDING CONCERN

ZUPZ-22162997

POSTPAID

BILLING RELATED

BILLING DETAILS

DATA ALLOWANCE

ZUPZ-22162998

BROADBAND

BILLING RELATED

BILL REPRINT/DELIVERY

BILL RESENDING CONCERN

ZUPZ-22163000

ACCOUNT RELATED

ACCOUNT DETAILS

ACCOUNT NUMBER

Sure. My active mobile number: 09179311399

ZUPZ-22163012

BROADBAND

ACCOUNT MODIFICATION

PLAN DOWNGRADE

PLAN DOWNGRADE

ZUPZ-22163014

BROADBAND

ACCOUNT RELATED

ACCOUNT MODIFICATION

TRANSFER OF LOCATION

ZUPZ-22163020

BROADBAND

RECONNECTION RELATED

RECONNECTION CONCERN

RECONNECTION DUE TO NON PAYMENT

ZUPZ-22163024

BROADBAND

ACCOUNT RELATED

ACCOUNT MODIFICATION

CHANGE OF OWNERSHIP

DOOR 6 YOUNG'S APARTMENT GREENVALLEY SUBDIVISION CASILI, CONSOLACION

ZUPZ-22163026

BROADBAND

ACCOUNT RELATED

ACCOUNT MODIFICATION

PERMANENT DISCONNECTION

ZUPZ-22163027

BROADBAND

ACCOUNT RELATED

ACCOUNT MODIFICATION

PERMANENT DISCONNECTION