| A | B | C | D | E | F | G | H | I | |
|---|---|---|---|---|---|---|---|---|---|
1 | Channel Name | From | Message | New TicketID | Sentiment | BRAND(Response) | CONCERN TYPE(Response) | MAIN DETAILS(Response) | SUB DETAILS(Response) |
2 | Globe Telecom | Alexandra Ypil | No worries! Thank you | ZUPZ-22162675 | Positive | POSTPAID | ACCOUNT RELATED | ACCOUNT MODIFICATION | CHANGE PLAN |
3 | Globe At Home | Guian Christine Gador | Thank you | ZUPZ-22162679 | Negative | BROADBAND | CONTENT & ADD ONS | UNLI BB | UNLI BB |
4 | Thea of Globe Platinum | VinceRhoda Aldanese | Please help me retrieve it back tomorrow. | ZUPZ-22162682 | Negative | NOT SPECIFIED | NOT SPECIFIED | NOT SPECIFIED | NOT SPECIFIED |
5 | Globe Telecom | Maria Newton | Thank you for your reply and assistance. Since my main concern is to login on my GCash account, may I ask if it'll be possible for GCash to send the OTP code via email address instead of mobile phone? | ZUPZ-22162684 | Negative | PREPAID | ACCOUNT RELATED | ACCOUNT DETAILS | INTERNATIONAL ROAMING |
6 | Globe Telecom | Christine Thea Sales | thank you Oliver! | ZUPZ-22162687 | Negative | BROADBAND | ACCOUNT MODIFICATION | PLAN UPGRADE | PLAN UPGRADE |
7 | Globe Telecom | Mark Allan Sadiwa | Binabayaran namin landline namin pero di namin magamit kasi putol sya | ZUPZ-22162691 | Negative | BROADBAND | LANDLINE | VOICE RELATED - NO DIAL TONE | NO DIAL TONE |
8 | Globe Telecom | Novalynie Ubay | where to find that? | ZUPZ-22162692 | Negative | BROADBAND | ACCOUNT RELATED | ACCOUNT MODIFICATION | PERMANENT DISCONNECTION |
9 | Globe Telecom | Anna Theresa Supe | Ok. I'll try it now. Tnx | ZUPZ-22162695 | Positive | BROADBAND | RECONNECTION RELATED | RECONNECTION CONCERN | RECONNECTION DUE TO NON PAYMENT |
10 | Globe Telecom | Franklin France | I paid the whole amount @ 12:50 pm, received a text that my connection was already reconnected @1:25pm but until now, i dont have an internet connection. | ZUPZ-22162698 | Negative | BROADBAND | NETWORK RELATED | NETWORK BROWSING | NETWORK CAN'T CONNECT TO INTERNET |
11 | Globe Telecom | Nicole Atun | Ok thanks | ZUPZ-22162701 | Negative | BROADBAND | ACCOUNT MODIFICATION | MANUAL DISCONNECTION | MANUAL DISCONNECTION |
12 | Globe Telecom | Joefred Quia | no… | ZUPZ-22162704 | Negative | PREPAID | ACCOUNT RELATED | ACCOUNT DETAILS | INTERNATIONAL ROAMING |
13 | Globe Telecom | Alvincer Superable | message | ZUPZ-22162709 | Negative | BROADBAND | NETWORK RELATED | NETWORK BROWSING | NETWORK CAN'T CONNECT TO INTERNET |
14 | Globe Telecom | Jay Yoon Hoo | Vowifi in my smart Sir Aly, globe lang po Hindi i don't know why bakit your not reasonable, but thank you so much. God bless | ZUPZ-22162711 | Negative | PREPAID | SERVICE RELATED | MANUAL ACTIVATION | ACTIVATION OF SERVICE |
15 | Globe Telecom | Oj Na | I have work | ZUPZ-22162713 | Negative | BROADBAND | NETWORK RELATED | NETWORK BROWSING | NETWORK CAN'T CONNECT TO INTERNET |
16 | Globe Telecom | Mark Yohann Bantayao | 4203 1755 1054 2546 | ZUPZ-22162720 | Negative | PREPAID | PRODUCT RELATED | SIM | SIM REPLACEMENT |
17 | Globe Telecom | Anne Bernadette Rivera | Other Day | ZUPZ-22162723 | Negative | PREPAID | ACCOUNT RELATED | ACCOUNT DETAILS | INTERNATIONAL ROAMING |
18 | Globe Telecom | Tarun Ahuja | Still not registering | ZUPZ-22162726 | Negative | POSTPAID | ACCOUNT RELATED | ACCOUNT MODIFICATION | RECONNECTION DUE TO NON PAYMENT |
19 | Globe Telecom | RD Jásón | K | ZUPZ-22162727 | Negative | POSTPAID | BILLING RELATED | BILLING CHARGES | BILL EXPLANATION |
20 | Globe Telecom | Roynil Choi | I paid my bill on January 13 and up until now it’s showing that my line is still disconnected | ZUPZ-22162728 | Negative | POSTPAID | ACCOUNT RELATED | ACCOUNT MODIFICATION | RECONNECTION DUE TO NON PAYMENT |
21 | Globe At Home | John Santos | I just want to the download the globe at home app. | ZUPZ-22162730 | Negative | BROADBAND | ACCOUNT RELATED | ACCOUNT INQUIRY | CUSTOMER ACCOUNT DETAILS INQUIRY |
22 | Globe Telecom | Jovenz Dabalos | Thank you | ZUPZ-22162736 | Negative | PREPAID | ACCOUNT RELATED | ACCOUNT RELATED COMPLAINT | FEEDBACK FROM CUSTOMER |
23 | Globe Telecom | Aula Lorraine | 0126 | ZUPZ-22162747 | Negative | BROADBAND | BILLING RELATED | BILL CHARGES | BILL ADJUSTMENT |
24 | Globe Telecom | Elay Malinao Yu | Internet or Signal | ZUPZ-22162749 | Negative | BROADBAND | NETWORK RELATED | NETWORK SIGNAL RELATED | NETWORK NO SIGNAL |
25 | Globe Telecom | Lynne Corpuz | You see the name and address? | ZUPZ-22162750 | Negative | BROADBAND | ACCOUNT RELATED | ACCOUNT MODIFICATION | PERMANENT DISCONNECTION |
26 | Globe Telecom | Ronaholic Woodsen | My line is now reconnected 😊 | ZUPZ-22162751 | Positive | POSTPAID | ACCOUNT RELATED | ACCOUNT MODIFICATION | RECONNECTION DUE TO NON PAYMENT |
27 | Globe Telecom | Shina Abanica | Wala na thanks | ZUPZ-22162755 | Negative | POSTPAID | NEW ACQUISITION RELATED | LINE ACTIVATION STATUS | ADVISED LINE STATUS |
28 | Globe Telecom | Nico Mauricio | Thank you for your time! | ZUPZ-22162757 | Negative | POSTPAID | ACCOUNT RELATED | ACCOUNT MODIFICATION | RECONNECTION DUE TO NON PAYMENT |
29 | Thea of Globe Platinum | Kenneth Eugenio | have a nice day | ZUPZ-22162761 | Positive | THEA | ACCOUNT RELATED | ACCOUNT DETAILS | EXISTING PLAN |
30 | Globe Telecom | Jhun Braza | nothing mam | ZUPZ-22162764 | Negative | BROADBAND | RECONNECTION RELATED | RECONNECTION CONCERN | RECONNECTION DUE TO NON PAYMENT |
31 | Globe At Home | Mikay Nieva Ang | 0119 | ZUPZ-22162766 | Negative | BROADBAND | BILLING RELATED | PAYMENT RELATED | BILLS POSTING CONCERN |
32 | Globe Telecom | Anna Erazo | Thankyou | ZUPZ-22162768 | Positive | POSTPAID | PRODUCT RELATED | SIM | SIM REPLACEMENT |
33 | Globe Telecom | Christian Lopez | Chat | ZUPZ-22162786 | Negative | POSTPAID | ACCOUNT RELATED | ACCOUNT MODIFICATION | CHANGE PLAN |
34 | Globe Telecom | Carmie Jan | No more napo, thank you. | ZUPZ-22162787 | Negative | POSTPAID | ACCOUNT RELATED | ACCOUNT MODIFICATION | PLAN RENEWAL |
35 | Globe Telecom | Alvin Bongon | okay thank you very mucb | ZUPZ-22162801 | Negative | BROADBAND | ACCOUNT RELATED | ONSITE VISIT | ONSITE VISIT REQUEST |
36 | Globe Telecom | Jahmanolits Morrie | Yes | ZUPZ-22162804 | Positive | POSTPAID | ACCOUNT RELATED | ACCOUNT MODIFICATION | RECONNECTION DUE TO NON PAYMENT |
37 | Globe Telecom | Rye de la Vega | oki | ZUPZ-22162806 | Negative | POSTPAID | SERVICE RELATED | MANUAL ACTIVATION | ACTIVATION OF SERVICE |
38 | Globe Telecom | Keem Trajico | 0118 | ZUPZ-22162805 | Positive | BROADBAND | NETWORK RELATED | NETWORK BROWSING | NETWORK CAN'T CONNECT TO INTERNET |
39 | Globe Telecom | Ellen Bulanadi | Ok thanks | ZUPZ-22162813 | Negative | POSTPAID | ACCOUNT RELATED | ACCOUNT DETAILS | INTERNATIONAL ROAMING |
40 | Globe Telecom | Juswa Mawili | Alright, Thank you so much? | ZUPZ-22162816 | Negative | PREPAID | PRODUCT RELATED | SIM | EXPIRED SIM |
41 | Globe Telecom | Salvacion Marientes | Got it, thank you | ZUPZ-22162817 | Negative | BROADBAND | BILLING RELATED | BILLING DETAILS | OUTSTANDING BALANCE |
42 | Globe Telecom | Mary Grace Dote-Gaerlan | Thanks for the support. | ZUPZ-22162822 | Negative | BROADBAND | RECONNECTION RELATED | RECONNECTION CONCERN | RECONNECTION DUE TO NON PAYMENT |
43 | Globe Telecom | Cokel Reyes-Lim | That's good to know. Thanks much! | ZUPZ-22162826 | Negative | POSTPAID | ACCOUNT RELATED | ACCOUNT MODIFICATION | PLAN RENEWAL |
44 | Globe Telecom | Michael Balingit | Thank You | ZUPZ-22162825 | Negative | BROADBAND | ACCOUNT RELATED | ACCOUNT MODIFICATION | PERMANENT DISCONNECTION |
45 | Globe Telecom | Brenda Mae Tantuan | ok, can you forward my request to your credit team? I will pay my bill after 3 days from today. | ZUPZ-22162829 | Positive | BROADBAND | PAYMENT RELATED | PAYMENT EXTENSION | PAYMENT EXTENSION |
46 | Globe Telecom | Mia LM | 09175451195 | ZUPZ-22162831 | Negative | POSTPAID | ACCOUNT RELATED | ACCOUNT DETAILS | EXISTING PLAN |
47 | Globe Telecom | Mario Canicola Jr. | if not.. this will reach supreme court if needed | ZUPZ-22162834 | Negative | PREPAID | PROMO RELATED | CREDIT RELATED | LOST CREDIT |
48 | Globe Telecom | Emely Marquez | Helloooo | ZUPZ-22162835 | Negative | BROADBAND | ACCOUNT RELATED | ACCOUNT INQUIRY | CUSTOMER ACCOUNT DETAILS INQUIRY |
49 | Globe At Home | John Kenneth Olchondra Gudiaga | 1pm | ZUPZ-22162838 | Negative | BROADBAND | RECONNECTION RELATED | RECONNECTION CONCERN | RECONNECTION DUE TO NON PAYMENT |
50 | Globe Telecom | Ela Ela | Payment made last Monday is still yet to be reflected. Here is the reference number: GTB1673833825830899 | ZUPZ-22162847 | Neutral | POSTPAID | BILLING RELATED | PAYMENT RELATED | PAYMENT POSTING |
51 | Globe Telecom | Joy Briones | Ok sure | ZUPZ-22162852 | Negative | BROADBAND | ACCOUNT RELATED | ACCOUNT INQUIRY | CUSTOMER ACCOUNT DETAILS INQUIRY |
52 | Globe Telecom | Harry Noveras | Transfer ownership | ZUPZ-22162865 | Negative | BROADBAND | ACCOUNT RELATED | ACCOUNT MODIFICATION | CHANGE OF OWNERSHIP |
53 | Globe Telecom | Fürdi Mürt | Just hoping feedback will be provided soon | ZUPZ-22162867 | Negative | POSTPAID | NEW ACQUISITION RELATED | LINE APPLICATION FOLLOW UP | ADVISED APPLICATION STATUS |
54 | Globe At Home | Marlon Jallorina | January 19 | ZUPZ-22162875 | Negative | BROADBAND | OUTAGE RELATED | OUTAGE WITH NETWORK ID | OUTAGE WITH NETWORK ID |
55 | Globe Telecom | Sheilla Moreno | this is my only concern at the moment... is there something else that you can do to help me? because if there's none.... thank you. | ZUPZ-22162880 | Negative | BROADBAND | ACCOUNT RELATED | ACCOUNT MODIFICATION | PERMANENT DISCONNECTION |
56 | Globe Telecom | Pky Chincuanco | That would be all thank you | ZUPZ-22162881 | Positive | POSTPAID | BILLING RELATED | PAYMENT RELATED | PAYMENT ARRANGEMENT |
57 | Globe Telecom | Justin Miguel Yturralde | Justin Miguel Yturralde | ZUPZ-22162882 | Neutral | POSTPAID | ACCOUNT RELATED | ACCOUNT MODIFICATION | RECONNECTION DUE TO NON PAYMENT |
58 | Globe At Home | Kevin Lopez | Hello | ZUPZ-22162890 | Negative | BROADBAND | HPW | PROMO | PROMO INQUIRY |
59 | Globe Telecom | Yhan Pebres | My Globe Account | ZUPZ-22162891 | Negative | POSTPAID | BILLING RELATED | BILLING RELATED COMPLAINT | BILL DISPUTE |
60 | Globe Telecom | Kim Emberga | Alright, thanksss | ZUPZ-22162892 | Negative | POSTPAID | NEW ACQUISITION RELATED | APPLICATION PROCEDURE | APPLICATION REQUIREMENTS |
61 | Globe Telecom | Jaeila Bacosa | I paid already | ZUPZ-22162897 | Negative | POSTPAID | ACCOUNT RELATED | ACCOUNT MODIFICATION | RECONNECTION DUE TO NON PAYMENT |
62 | Globe Telecom | Jessa Salceda | This is noted. Thank you | ZUPZ-22162898 | Negative | POSTPAID | BILLING RELATED | BILLING CHARGES | BILL EXPLANATION |
63 | Globe Telecom | Steph Leynes | No thats it thank you! | ZUPZ-22162901 | Negative | POSTPAID | ACCOUNT RELATED | ACCOUNT DETAILS | EXISTING PLAN |
64 | Globe Telecom | Mynna CranFo | Ok | ZUPZ-22162906 | Negative | PREPAID | ACCOUNT RELATED | ACCOUNT DETAILS | INTERNATIONAL ROAMING |
65 | Globe At Home | Ragna Rok | 1299 50mbps | ZUPZ-22162907 | Neutral | BROADBAND | BILLING RELATED | BILL CHARGES | EXPLAINED BILL DETAILS |
66 | Globe Telecom | Ishi Enriquez | Ty | ZUPZ-22162910 | Positive | POSTPAID | ACCOUNT RELATED | ACCOUNT MODIFICATION | PLAN RENEWAL |
67 | Globe Telecom | Cha Gabrielle | Can you help me expedite the request pls | ZUPZ-22162912 | Negative | BROADBAND | NETWORK RELATED | NETWORK SIGNAL RELATED | NETWORK NO SIGNAL |
68 | Globe Telecom | Luis Abay | Not yet | ZUPZ-22162913 | Negative | BROADBAND | RECONNECTION RELATED | RECONNECTION CONCERN | RECONNECTION DUE TO NON PAYMENT |
69 | Globe Telecom | Mic LC | Service reconnected. Thnk u. | ZUPZ-22162914 | Negative | BROADBAND | RECONNECTION RELATED | RECONNECTION CONCERN | RECONNECTION DUE TO NON PAYMENT |
70 | Globe Telecom | Robert Ian Corpuz | I will try | ZUPZ-22162917 | Negative | PREPAID | ACCOUNT RELATED | ACCOUNT DETAILS | INTERNATIONAL ROAMING |
71 | Globe At Home | Patrick Alipio Pantua | Thanks sorry for the anger but im really frustrated when my work is affected due to this | ZUPZ-22162927 | Negative | BROADBAND | NETWORK RELATED | NETWORK SIGNAL RELATED | NETWORK NO SIGNAL |
72 | Globe Telecom | Win Libs | Hi, its now already working, I just power off and on again my phone.. Thank you for your time and have a good day/night! | ZUPZ-22162935 | Negative | POSTPAID | NETWORK RELATED | SIGNAL CONCERNS | WEAK SIGNAL |
73 | Globe Telecom | Justine Araniel | Mura Ra gyud mog babay oii maka bweset | ZUPZ-22162939 | Negative | PREPAID | ACCOUNT RELATED | ACCOUNT DETAILS | MOBILE NUMBER |
74 | Globe Telecom | Natalie David | email marigilda Tabugoc-tomanan blk 27 lot11 waling waling st country homes cabantian buhangin district davao city | ZUPZ-22162941 | Positive | BROADBAND | ACCOUNT RELATED | ACCOUNT MODIFICATION | CHANGE OF ADDRESS |
75 | Globe Telecom | Gabriel Ramos | Primary Owner ako | ZUPZ-22162942 | Negative | BROADBAND | RECONNECTION RELATED | RECONNECTION CONCERN | RECONNECTION DUE TO TD |
76 | Globe Telecom | Jackie Tagareno | I tried to reset it but I don't know if the button is not working or what not | ZUPZ-22162947 | Negative | BROADBAND | HPW | NO CONNECTION | NO CONNECTION |
77 | Globe Telecom | Patrick Dallo | Globe pls | ZUPZ-22162949 | Negative | BROADBAND | RECONNECTION RELATED | RECONNECTION CONCERN | RECONNECTION DUE TO TD |
78 | Globe Telecom | Ar-Ar Olayer | Follow up | ZUPZ-22162951 | Positive | BROADBAND | ACCOUNT MODIFICATION | PLAN UPGRADE | PLAN UPGRADE |
79 | Globe Telecom | Josh Cabarco | Okay thank you for the info, that would be all! :) | ZUPZ-22162952 | Positive | BROADBAND | RECONNECTION RELATED | RECONNECTION CONCERN | RECONNECTION DUE TO NON PAYMENT |
80 | Globe Telecom | Darrel Dimal | darreldimal@yahoo.com | ZUPZ-22162954 | Negative | POSTPAID | NEW ACQUISITION RELATED | LINE APPLICATION FOLLOW UP | ADVISED APPLICATION STATUS |
81 | Globe Telecom | Nadj Miravalles | Unlock my phone since I bought a verizon sim | ZUPZ-22162958 | Negative | POSTPAID | HANDSET & DEVICE RELATED | HANDSET & DEVICE CONCERN | HANDSET UNLOCKING |
82 | Globe Telecom | ZR Rizala | oops. hello Gie again? 😄 | ZUPZ-22162962 | Positive | PREPAID | PROMO RELATED | MOBILE BROWSING | GOPROMOS |
83 | Globe Telecom | Bonbon Maru | Weekly yan may load pero di ako nakaka tanggap ng points | ZUPZ-22162964 | Negative | BROADBAND | HPW | PROMO | NON RECEIPT OF PROMO/LOAD |
84 | Globe At Home | Kim Mamac | Thanks | ZUPZ-22162977 | Positive | BROADBAND | PAYMENT RELATED | PAYMENT EXTENSION | PAYMENT EXTENSION |
85 | Globe At Home | John Paul | Thank you very much and happy new year to you and globe. | ZUPZ-22162980 | Negative | BROADBAND | BILLING RELATED | BILL CHARGES | BILL ADJUSTMENT |
86 | Globe Telecom | Nathaniel Cenon | 09565563310 Nathaniel Jr G Cenon ASAP Jan 20 Cristina Homes 2 By 12pm | ZUPZ-22162981 | Negative | BROADBAND | NETWORK RELATED | NETWORK BROWSING | NETWORK CAN'T CONNECT TO INTERNET |
87 | Globe Telecom | Jiro Olaguer | Pero full bar | ZUPZ-22162983 | Negative | PREPAID | NETWORK RELATED | DATA CONCERNS | CANT CONNECT |
88 | Globe Telecom | David Gloria | no | ZUPZ-22162985 | Positive | POSTPAID | SERVICE RELATED | MANUAL ACTIVATION | ACTIVATION OF SERVICE |
89 | Globe Telecom | Camille FA | Okay, noted. That would be all. Thank you again! :) | ZUPZ-22162986 | Negative | POSTPAID | ACCOUNT RELATED | ACCOUNT MODIFICATION | PERMANENT DISCONNECTION |
90 | Globe Telecom | Godwynne Ang Limpiado | O | ZUPZ-22162987 | Positive | BROADBAND | NOT SPECIFIED | NOT SPECIFIED | NOT SPECIFIED |
91 | Globe Telecom | Kayzzle Del Rosario | 😑🙃😐 | ZUPZ-22162993 | Negative | BROADBAND | BILLING RELATED | BILL REPRINT/DELIVERY | BILL RESENDING CONCERN |
92 | Globe Telecom | Fritzie de Vera | Thanks! | ZUPZ-22162997 | Negative | POSTPAID | BILLING RELATED | BILLING DETAILS | DATA ALLOWANCE |
93 | Globe Telecom | Thom Phil | Report payment issue | ZUPZ-22162998 | Negative | BROADBAND | BILLING RELATED | BILL REPRINT/DELIVERY | BILL RESENDING CONCERN |
94 | TM Tambayan | Andrie Bandales | Yes | ZUPZ-22163000 | Negative | TM | ACCOUNT RELATED | ACCOUNT DETAILS | ACCOUNT NUMBER |
95 | Globe Telecom | Ivy Callueng | Sure. My active mobile number: 09179311399 | ZUPZ-22163012 | Negative | BROADBAND | ACCOUNT MODIFICATION | PLAN DOWNGRADE | PLAN DOWNGRADE |
96 | Globe Telecom | Kcirtap Mercado | Thanks | ZUPZ-22163014 | Negative | BROADBAND | ACCOUNT RELATED | ACCOUNT MODIFICATION | TRANSFER OF LOCATION |
97 | Globe At Home | Nory Agorilla | Already ok | ZUPZ-22163020 | Negative | BROADBAND | RECONNECTION RELATED | RECONNECTION CONCERN | RECONNECTION DUE TO NON PAYMENT |
98 | Globe At Home | Ish Ybiosa | Transfer ownership | ZUPZ-22163024 | Negative | BROADBAND | ACCOUNT RELATED | ACCOUNT MODIFICATION | CHANGE OF OWNERSHIP |
99 | Globe Telecom | Sheen J Tan | DOOR 6 YOUNG'S APARTMENT GREENVALLEY SUBDIVISION CASILI, CONSOLACION | ZUPZ-22163026 | Negative | BROADBAND | ACCOUNT RELATED | ACCOUNT MODIFICATION | PERMANENT DISCONNECTION |
100 | Globe Telecom | Earl John Agsaluna | Far from satisfied | ZUPZ-22163027 | Negative | BROADBAND | ACCOUNT RELATED | ACCOUNT MODIFICATION | PERMANENT DISCONNECTION |