Sample response framework.xlsx

	A	B	C	D	E	F
1	Sample response framework for a program in which health workers go door-to-door to remind parents to take their children to local vaccination camps
2	This program is run by the following team members:
3	Field Manager: Liases directly with health workers and community members in own village
4	Project Officer: Manages program operations for all villages in a district
5	Project Manager: Leads relationship with government counterparts and is responsible for program operations in the state
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7	Question	Indicator	Trigger	Field Manager’s Action	Project Officer’s Action	Project Manager’s Action
8	Do health workers receive timely information on when vaccination camps will be held in the health center?	Monthly proportion of health workers receiving information on vaccination camps at least 7 days in advance	<90%	● Identify cause of information delay: late notification at health center or broken chain of communication to health worker	● Resolve cause for information delay ● Escalate if cause is outside team control	● Resolve cause for information delay
9	Are health workers reaching their weekly targets for number of home visits?	Weekly household visit rate	<75%	● Review health worker’s target area ● Discuss issue with health worker ● Discuss issue with project officer	● Review validity of health worker’s reasons ● Decide whether health worker needs to be closely monitored ● Include in the weekly report to the project manager	● No action, informed
10	Do parents from households that were visited by health workers take their children for vaccination?	Monthly child vaccination rate	<40%	● Review household visit protocols with health workers ● Conduct spot checks of health workers’ household visits	● Conduct qualitative interviews with parents from visited households and health center personnel	● Revise household visit protocols to address reasons why parents did not take their children for vaccination
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