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Hapag-Lloyd empty container return guidelines
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Contact DetailsTask
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QSCATL.EMPTYRAIL@hlag.comEmpty Rail billing (Email subject line must include container number and current location)
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QSCATL.EQUIPMENT@hlag.comEmpty releases, on-hires at depot and ocean terminals (Email subject line must include shipment and/or container number).
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QSCATL.EQUIPMENT@hlag.comReturn instructions for empty containers with hanging garment racks installed (Email subject line must include container number and current location).
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QSCATL.EQUIPMENT@hlag.comReturn instructions for empty containers which are damaged (Email subject line must include container number and current location).
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QSCATL.EQUIPMENT@hlag.comAny other equipment issues or diversion requests (Email subject line must include container number and current location).
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WWW.AVANTIDA.COMStreet Turns are to be requested via avantida
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Additional InformationRemarks
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Shipper Owned Containers:Should not be returned to HL's container yards. Any costs associated with mis-use of shipper owned containers (drayage/trans loading/etc) will be the responsibility of the delivering trucker.
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Empty Container ReturnsAll Hapag-Lloyd units are to be returned FREE OF ANY AND ALL DEBRIS/DUNNAGE/RESIDUAL.
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