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NPS ScoreNPS CategoryCommentThemeNPS StatsTotalNo PRICENo BILLINGNo EASE
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1Detractor
Because I find my gas bills are crazy, even in summer.
BILLINGDetractor4314
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0Detractor
Many times I have called and talked with your staff about changing of my home address. However, you continue 9 month to send me my bills about payment for my new home to old address
BILLINGPassive2220
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5Detractor
could you send emails as well, I was would like bills sent to me by Email, twice in the past my Email was lost by the AGL system so the text messages are needed as well could you send emails as well
BILLINGPromoter7772
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10Promoter
Very easy to understand web site
EASETotal1312106
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8Passive
easy to pay and different payment options
EASENPS23.133.360.0-33.3
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10Promoter
Everything was easy to do and I had no problems!
EASE
8
9Promoterit was easyEASEThemeImpactVolume
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9Promoter
It's easy and fast
EASEPRICE-10.31
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10Promotereasy to useEASEBILLING-36.93
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7Passiveeasy to useEASEEASE56.48
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10Promoter
Very easy website to use - I was able to find what I wanted to do quickly.
EASE
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10PromoterOKOTHER
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3DetractorAlways costPRICE
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