Reference Number

Complaint Source

Originator Reference Number

Transaction Date

Member of armed forces or dependant?

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FTC Online Complaint Assistant (CIS)

FTCCIS-FTCUSER

11130 JOLLYVILLE RD. SUITE 303

itdesk@cointerra.com

www.cointerra.com

Internet Web Site

Virtual Currency (e.g., Bitcoin)

Shop-at-Home\Catalog Sales

Deception/Misrepresentation

FTC Act Sec 5 (BCP)

I am submitting this complaint to protect my rights as a consumer and I have the obligation to report to the relevant authorities as a victim of Cyber Hacking.Background: My purchase is a cryptocurrency mining hardware. In this industry, timing of delivery is extremely crucial as any delay will make a difference between profit and loss. I made my purchase decision based on the fact that Cointerra's website offered an early shipment option.I made the purchase and paid in full on Cointerra's website on 2 Feb 2014, at the amount of BTC 7.2283658 (USD 5,924.89 equivalent). However, the website had a security breach during the period of 30 Jan 2014 to 2 Feb 2014 and my money was paid to the hacker instead.Please bear in mind that at the point of purchase, it was impossible for me to know that the website had a security breach and I was paying to someone else instead.I believe that even though Cointerra had a security breach, their website misrepresented me with information (discounts and early shipment) which resulted in my decision to purchase. All information and links were displayed on Cointerra's Online Shop and I based my decision to purchase on said information.I wish to get a refund from Cointerra on my purchase.I hope to hear a favourable response from the authorities and/or advise on what actions can I take to recover my money.Thank you.

FTC Online Complaint Assistant (CIS)

FTCCIS-FTCUSER

11130 JOLLYVILLE RD. SUITE 303

sales@cointerra.com

I Initiated Contact

Other Payment Method (Note in Comments)

Shop-at-Home\Catalog Sales

Never Received Merchandise|Prompt Refund Not Received|Proper Refund Not Received

Mail or Telephone Merchandise Order Rule

Cointerra was unable to produce the hardware the pre-sold. As a result they offered refunds. I requested a refund on March 18th 2014. After repeatedly asking when my funds would be returned, today (April 22nd) "John" from Cointerra replied with this: "We are drawing near to your queue position for your refund, but before we process it I wanted to reach out to you regarding an offer." Which clearly indicates that they have made no effort to return my funds.

FTC Online Complaint Assistant (CIS)

FTCCIS-FTCUSER

UNITED KINGDOM

11130 Jollyville Rd Ste 303

info@cointerra.com

www.cointerra.com

Customer service

Internet Payment Services (e.g., PayPal)

Shop-at-Home\Catalog Sales|Computers: Equipment\Software

Failure to Honor Refund Policy|Proper Refund Not Received

Mail or Telephone Merchandise Order Rule|Magnuson-Moss Warranty Act

I placed two orders for computer hardware with this company in December and November 2013 totalling $25,265.33. I was informed early this year the products would be late, underpowered and consume 25% more energy than advertised so I cancelled my order on March 14th 2014. I was told refunds would take 2-4 weeks but to this day, 5 weeks later I am yet to receive a penny. I have contacted them on several occasions but my recent emails have been ignored. I am beginning to believe this company is fraudulent and has no intention of repaying me or the many others requesting refunds.

FTC Online Complaint Assistant (CIS)

FTCCIS-FTCUSER

Round Lake Beach

11130 Jollyville Rd

support@cointerra.com

www.cointerra.com

Other Payment Method (Note in Comments)

Computers: Equipment\Software

Deception/Misrepresentation|Defective Product\Poor Quality

Magnuson-Moss Warranty Act|FTC Act Sec 5 (BCP)

I placed a preorder for an item being built to a specfic specification and paid upfront in good faith. I was to received my item in May, during the last week of April I was sent an email asking if I would accept an inferrior product early. I responded with I would but I would also like the cost differance refunded as well. I can only assume they did not read my email and just shipped the lesser product. I then folowed up with several written requests to receive the differance back as a refund. I was told no, only to discover the day after I received the lesser item the price had been reduced 40%. I have asked for a manager to call me back to no avail. I have asked for a complete refund and a way to ship back the UNOPENED item. thess requests have yet to be anwsered.

FTC Online Complaint Assistant (CIS)

FTCCIS-FTCUSER

COINTERRA, INC. 11130 JOLLYVILLE RD

http://cointerra.com

Internet Web Site

Virtual Currency (e.g., Bitcoin)

Shop-at-Home\Catalog Sales

Proper Refund Not Received

Mail or Telephone Merchandise Order Rule

In jannuary, I have preorder and fully pay 3 TerraMiner IV from cointerra.com (17997$). The 03/24/2014, I have asked for a refund and they accepted. I have sent all banking informations they asked. The 04/24/2014, I have recontact them because nothing was arriving on my bank account. John(cointerra support) said He will handle personnaly the refund request. The 05/05/2014, I recontact them asking the status of the refund and a proof that the bank wire has been sent. Since the 05/05/2014, no response from cointerra.

FTC Online Complaint Assistant (CIS)

FTCCIS-FTCUSER

11130 JOLLYVILLE RD. Suite 303

info@cointerra.com

www.cointerra.com

CoinTerra Support

I Initiated Contact

Wire Transfer - Other

Shop-at-Home\Catalog Sales

Proper Refund Not Received

Mail or Telephone Merchandise Order Rule

On 12-16-2013 I placed an order with the company and made a wire transfer in the amount of $6,301.83 to their Bank of America account to preorder a specialized computer. When the company failed to meet advertised specifications and shipping dates, I decided to request a refund, which I did on 3-26-2014. I was contacted via email by John at Cointerra, who placed me in "refund pending" status and told me it would take 3 to 4 weeks. On 4-23-2014 I requested an updated via email. It was not replied to. I sent additional requests for information on 4-28-2014, 5-1-2014, and 5-7-2014, none of which have been responded to. I have attemped to call the company dozens of times and nobody ever answers. I have posted on the support forums, which contains many similar stories. At this point it has been over 6 weeks since I requested a refund, and have had no contact from the company.

FTC Online Complaint Assistant (CIS)

FTCCIS-FTCUSER

11130 Jollyville Rd.

support@cointerra.com

www.cointerra.com

Wire Transfer - Other

Shop-at-Home\Catalog Sales

Never Received Merchandise

Mail or Telephone Merchandise Order Rule

Just yesterday, May 7th, I had called the company more than 30 times, and after calling and calling, I finally was able to talk to someone, however, I got disconnected half way. So, the representative emailed me and told me that it takes 3-7 days for my wire payment to be cleared. He said that if my status doesn't change to "Processing" in one day, that I should call back. I received a notification from Chase on the 1st of May, telling me that the payment had successfully been wired, at an amount of $19k. Today is May 8th, and I had checked the status and now it says cancelled. I have been calling and calling again, still no response. They basically took my money and won't respond. I really need some help to get my money back.

FTC Online Complaint Assistant (CIS)

FTCCIS-FTCUSER

11130 Jollyville Rd Austin, TX 7875

support@cointerra.com

www.cointerra.com

CoinTerra support

Bank Transfer Other

Shop-at-Home\Catalog Sales

Proper Refund Not Received

Mail or Telephone Merchandise Order Rule

We ordered 23 TerraMiner IV machines at 12/27/2014 April Batch Order No b(6) for tyhe amount USD 148 441.96, which was fully paid by a bank transfer on the same date. On 04/07/2014 we were informed by an e-mail that the machines are different than we've ordered and we were asked if we agree with this or if we prefer a full refund. We answered that we insist for a full refund, which was promised to be ordered in 2-4 weeks. When 4 weeks passed /on 05/02/2014/, till today we've sent 4 e-mails asking why what happened with the amount, but we got no answer. Todat we called on the phone given in the order confirmation, but an answering machine was switched on and we left again a phone fnomber for a back call. At the end of the business day still no call and no e-mail from the company.

FTC Online Complaint Assistant (CIS)

FTCCIS-FTCUSER

11130 Jollyville Rd Ste 303

techsupport@cointerra.com

www.cointerra.com

Internet Web Site

Bank Transfer Other

Shop-at-Home\Catalog Sales

Prompt Refund Not Received|Proper Refund Not Received

Mail or Telephone Merchandise Order Rule

I ordered a product from this company based on specific specifications of the electronics they would be providing. When the final specifications came out, they were below an acceptable range for this type of product. When i asked if they would have it fixed by the time they came around to completing my order they replied they would. As the date neared for my order to be completed they notified me that my order would not have the specifications as advertised. I asked for a refund on 4/1/2014 and they accepted it. They asked for 4 weeks to process the refund and when 4 weeks passed they began to ignore my phone calls and emails. This is against the rules of the FTC if i'm not mistaken and I only allowed them 4 weeks to process my refund because I wanted to resolve the manner professionally, but since this has not been the case I have already filed with the BBB and Texas Attorney General and plan on seeking counsel in regards to litigation if i have to.

FTC Online Complaint Assistant (CIS)

FTCCIS-FTCUSER

11130 JOLLYVILLE RD.

support@cointerra.zendesk.com

CoinTerra Support

Cash Advance - Other

Computers: Equipment\Software

Defective Product\Poor Quality

Magnuson-Moss Warranty Act

Cointerra advertised on their website a 2 th/s Terraminer machine for $5999. And 2 weeks before the machine I paid $6122 with shipping fee, they decided to annouce that it was only going to be 1.6 th/s. After I received the machine, I discover the machine had technical problem that preventing it from starting up. I tried to contact their customer support through phone emails first, but it was not returned; so I tried to called the company, and only get the answering machine recording for me to send my inquiries through email. After about 2 months of frustration & numerous failed attempts to get support for the hardware. I notice they have lowered the price for the machine to $3,000, and now I was finally able to get through to customer support to address the hardware issue. Now this machine is basically worthless. I have requested the company for refund, but I am meet with resistance. I went to their online forum to read what their customers are talking about. It seems there are so many others faced with similiar issues with this company. Please help me and the many customers who feel defrauded by this company. Please read the forum. http://forum.cointerra.com/threads/refund-requests.760/

FTC Online Complaint Assistant (CIS)

FTCCIS-FTCUSER

11130 JOLLYVILLE RD Suite 303

support@cointerra.com

www.cointerra.com

Support Department

Support Department

I Initiated Contact

Wire Transfer - Other

Computers: Equipment\Software

Failure to Honor Refund Policy

Magnuson-Moss Warranty Act

On 12/1/2013 I purchased a computing unit for a total of $6,288.35 (including all applicable taxes and shipping). The unitpurchased had stated performance numbers. Once the units started shipping, they were not close to meeting theperformance numbers promised. Cointerra made an offer to provide a refund instead of shipping the under performingunits. I accepted their offer on 4/2/14. I was subsequently informed that the refund could take up to 4 weeks from4/02/14. I have not received my refund yet and the company has stopped taking phone calls. In addition, they are nolonger responding to emails requesting updates, but they are still actively selling machines.

FTC Online Complaint Assistant (CIS)

FTCCIS-FTCUSER

11130 JOLLYVILLE RD Suite 303

info@cointerra.com

www.cointerra.com

CoinTerra Support

I Initiated Contact

Virtual Currency (e.g., Bitcoin)

Shop-at-Home\Catalog Sales

Never Received Merchandise|Prompt Refund Not Received|Proper Refund Not Received

Mail or Telephone Merchandise Order Rule

I orginally placed an order with CoinTerra on Feb 19th. After waiting a month for my product, I asked for a refund id they weren't going to deliver the goods I paid for. After a few emails back and forth over the next 5 days, I heard nothing about my refund until I had to ask again on April 8th. It took them until the 16th to get bacl to me to say that they've put in my refund which should be processed by the 23rd or 24th. This email (on April 16th) was the last email Ive gotten from them, despite me sending an email every few days to get the status of my refund. Ive been waiting 3 months to get my money back, and theyve had it for 4 months without me getting anything for it. This company has apparently been denying people refunds left and right for the past several months, and I'm only 1 of many that is unable to get my funds from this company.

FTC Online Complaint Assistant (CIS)

FTCCIS-FTCUSER

UNITED KINGDOM

Bank Transfer Other

Shop-at-Home\Catalog Sales|Computers: Equipment\Software

Incorrect Country of Origin Listed in Advertising\Labeling|Failure to Honor Refund Policy|Merchandise Received Late|Proper Refund Not Received

Mail or Telephone Merchandise Order Rule|Magnuson-Moss Warranty Act|Country of Origin

Order b(6). Requested refund in February. They are holding my money. Still not received a response from my emails

FTC Online Complaint Assistant (CIS)

FTCCIS-FTCUSER

Fort Walton Beach

11130 Jollyville Rd Suite 303

support@cointerra.com

www.cointerra.com

I Initiated Contact

Bank Transfer Other

Shop-at-Home\Catalog Sales

Prompt Refund Not Received

Mail or Telephone Merchandise Order Rule

I had pre-ordered a TerraMiner 4 to be delivered in April. I wired cash from my bank to their bank on Jan 6, 2014, for $6,125.63. The product they made was not what I had agreed to buy- it ran slower than it was to run. So I requested a full refund on March 31, 2014. They said I was moved to "Refund Pending" on March 31 and again on April 2, 2014. They said it would take 2-4 weeks to be refunded. Now I have been waiting 7 weeks for a refund that has never been refunded. They do not take phone calls or answer emails for support. It seems like I should have been refunded in 1-2 weeks, since I did a bank wire transfer of cash. But there is no way it should have ever taken them 6 and next week = 7 weeks late to refund, and never say a word to me. This is more like outright theft now, or wire transfer fraud.... (I have the same bank as they do- Bank of America- so The cash was sent / transferred that way. And there are many others awaiting refunds from this company for 3-4-5-6 -7 weeks..... Which is not right and not legal. REFERENCE=Order: b(6) -- paid on Jan 6, 2014 by bank wire. My previous email to their support on April 25, 2014--I am still waiting to get my refund. And this is totally unacceptable.You don't have 2-4 weeks to refund my money. You needed to refunditÊin 1 or 2 weeks max- not whenever.... You are closer to grand theftthan any other business model.... This Monday is 4 weeks from whenit was all cancelled- & sent to "processing"Ê.... for 4 weeks--So someone better actually wire it back to my account immediately.----- Original Message -----From: CoinTerraTo: b(6) Sent: Wednesday, April 02, 2014 3:21 PMSubject: [CoinTerra] Re: Contact Form Submission from b(6)#- Please type your reply above this line -##Your request (b(6)) has been updated. To add additional comments, reply to this email.John (CoinTerra)Apr 02 15:21William,I have received your refund request. Please allow up to 4 weeks for processing. If we wire your refund to you, we will deduct a $20 wire fee before we send it out. Most customers instead choose to receive a check in the mail, which does not incur a wire fee. What would you prefer?Thank you. Please contact us again if we can be of further assistance.Ê~ CoinTerra SupportAgent Zero (CoinTerra)Mar 31 01:24Hello William,Thank you for contacting CoinTerra. Your order has been moved to "Refund Pending" status and your refund request has been forwarded for processing.Regards,CoinTerra SupportWilliam FinnernMar 31 01:15Name: b(6)Comments: Hi- I would like to request a full refund for my Order: b(6)since your product is not what I purchased when I first orderedit in January. It is not the full 2GH/s and all--that it was to be...Please refund $6125.63 back to my bank acct that I sent it from=Call or email me if you need any other info again-- Thanks- b(6) = b(6) I still need for them to refund my money by bank wire- back into my account that I sent it to them from. I do not want a check, they need to make a bank wire refund for the full amount immediately. At their website www.cointerra.com go to Forums> then Cointerra News and read the 13 page posts on topic Refund Requests, to see what they have been doing to all of us. = http://forum.cointerra.com/threads/refund-requests.760/

FTC Online Complaint Assistant (CIS)

FTCCIS-FTCUSER

11130 Jollyville Rd, Suite 303

support@cointerra.com

www.cointerra.com

I Initiated Contact

Wire Transfer - Other

Shop-at-Home\Catalog Sales

Proper Refund Not Received

Mail or Telephone Merchandise Order Rule

On April 2, 2014 I requested a full refund ($6,338.46) via email (support@cointerra.com) to their support staff. On April 9, 2014 they confirmed my refund, stating that I would receive a check in 3-4 weeks. As of this date (May 17, 2014) I have not received my refund check. In addition, my online account with Cointerra shows that my refund is still "pending." Phone calls to their support number go unanswered.

FTC Online Complaint Assistant (CIS)

FTCCIS-FTCUSER

11130 Jollyville Rd.

chief executive officer

Virtual Currency (e.g., Bitcoin)

Shop-at-Home\Catalog Sales

Proper Refund Not Received

Mail or Telephone Merchandise Order Rule

I have ordered 10 machines in November 2013 and paid 62289 dollars at Cointerra's website.In March they told me I should pay another 3000 more dollars because of their calculation error on their website.I refused and request a full refund.They agreed and I sent my bank account to them.They had promised to refund my order in three to four weeks.But It has been nearly two months since their promise.They didn't answer my e-mail either.It's a terrible shopping experience in USA.I had believed American company will never do anthing against law.It seems I have made a mistake.So I ask your help to get back my money and teach cointerra a lesson.

FTC Online Complaint Assistant (CIS)

FTCCIS-FTCUSER

11130 Jollyville Rd

support@cointerra.zendesk.com

Founder and CEO

I Initiated Contact

Bank Transfer Other

Shop-at-Home\Catalog Sales

Prompt Refund Not Received|Proper Refund Not Received

Mail or Telephone Merchandise Order Rule

Cointerra is a hardware development team that produced a high powered Bit coin miner. I placed my order on November 19, 2013 to purchase one of there machines that would be ready for delivery in March 2014. On March 3, 2014 I sent them an email requesting a full refund because the specifications of the machines did not match what they said it would. The machines under performed and they knew it. On March 13, 2014 I recieved an email response regarding my refund from "John". He stated that the refund request was submitted to their finance department for processing. When I responded asking how long it would take for the refund, he emailed me back on March 20, 2014 and say that it will take 2-4 weeks for me to recieve a check in the mail. It has been a little over 8 weeks since that email was sent and I still have not recieved anything. I have sent them countless emails and called countless times and recieved no response. Yesterday I finally hit a nerve with them and they responded that they are working on the refunds. When i asked when I will get my refund the response was "it will take a bit longer" and "I can not give you an accurate timeframe". They are holding over $6000 of my money and cannot give me any sort of time frame to when I will get my refund.

FTC Online Complaint Assistant (CIS)

FTCCIS-FTCUSER

11130 JOLLYVILLE RD.

support@cointerra.com

Bank Transfer Other

Shop-at-Home\Catalog Sales|Computers: Equipment\Software

Failure to Honor Refund Policy|Merchandise Received Late|Proper Refund Not Received

Mail or Telephone Merchandise Order Rule|Magnuson-Moss Warranty Act

I preordered a cointerra 2TH/s computer on December 2013, and paid promptly according to instruction. My order (b(6)) has a shpment date in April, however on April 2, I was contacted by Cointerra that the computer they have in stock in underperforming at only 1.6TH/s and I was offered the option of accepting the order or take a full refund. I elected to take the full refund, and got a confirmation email on the 4/2, stating that it will take UP TO 4 weeks for my check to arrive. However 4 weeks came and went without receiving a check, and all my emails and phone calls went unanswered. There were a few other people having the same problem, and most of them has posted their complaint on the company's forum at http://forum.cointerra.com/threads/refund-requests.760/

FTC Online Complaint Assistant (CIS)

FTCCIS-FTCUSER

11130 Jollyville Rd Ste 303

support@cointerra.com

I Initiated Contact

Wire Transfer - Other

Shop-at-Home\Catalog Sales

Proper Refund Not Received

Mail or Telephone Merchandise Order Rule

I requested a refund as of 06 April 2014. I was told on 07 april 2014 that refund was approved and would be completed within 4 weeks. I contacted several times to identify when refund will happen. no responses. It is now 6 weeks and no word from business. I opened a support ticket again yesterday and they closed the request and updated my open request, But did not contact or answer any questsions. So they did something for their internal system, but nothing for me as a customer.

FTC Online Complaint Assistant (CIS)

FTCCIS-FTCUSER

New South Wales, Australia

11130 Jollyville Rd Ste 303

sales@cointerra.com

Helpdesk Support

Wire Transfer - Other

Shop-at-Home\Catalog Sales

Prompt Refund Not Received

Mail or Telephone Merchandise Order Rule

A device was ordered from Cointerra this included 12 Months Hosting. The device was due to be delivered to a the data center by the end of March, I received an email from Cointerra Stating that due to the problems they are experiencing with the Hosting partner I could have the device sent to me and receive a refund for the hosting component or I could request a refund of the device as well. I requested I refund for both the hosting and device as I cannot host the device at my premises. I received a response that I would receive my refund for the hosting in two weeks on March 27th on the and refund for the device withing 4 weeks from March 27th. I have since sent them numerous requests to refund my money and I receive no response other that an acknowledgement receipt without any explanation. The refunds are well over due. Product/Service: Terraminer IV with 12Mnth HostModel #: TerraminerOrder #: b(6) and Hosting Orderb(6) Purchase Price: 9498.0000Payment: In Full CashDisputed Amount: 9498.0000

FTC Online Complaint Assistant (CIS)

FTCCIS-FTCUSER

11130 Jollyville Rd Ste 303

support@cointerra.com

Customer Support

Bank Transfer Other

Shop-at-Home\Catalog Sales

Prompt Refund Not Received

Mail or Telephone Merchandise Order Rule

I requested a refund on 4/3/14. They acknowledged it on 4/7/14 and said I would receive a check within 4 weeks. It has now been 7 weeks. I am not alone, many others haven't gotten their money back either.

Internet Crime Complaint Center

I1405080821016611

UNITED KINGDOM

11130 jollyville rd

support@cointerra.com

Wire Transfer - Other

Other (Note in Comments)

NOTE: To prevent interference with pending law enforcement action, prior to any investigative action, please contact the IC3 at SEARCH@IC3.GOV. Please check the "CSN Record Details page - Data Reference field" link for further details on IC3 data. --- Incident description: I have bought a bitcoin miner from this company on January the 5th. After 4 months I asked to have a refund and they replied to me that the refund it will take up to 4 weeks to take place. Now after 4 weeks of waiting i have emailed many times to the company but i have received any others news. They not replying to my mails anymore and they look like disappeared. I hope to not have lost my money because was the only one that I had.

FTC Online Complaint Assistant (CIS)

FTCCIS-FTCUSER

11130 Jollyville Rd.

support@cointerra.com

www.cointerra.com

I Initiated Contact

Wire Transfer - Other

Shop-at-Home\Catalog Sales

Proper Refund Not Received

Mail or Telephone Merchandise Order Rule

I purchased a unit in the past from this company. It was delivered, not without issues. During the same time period Cointerra significantly reduced the price of the same unit for 'Immediate Delivery'. With much hesitation I purchased another unit. After a week of no response as to when my 'Immediate Delivery' was to take place, I issued a recall on my wire through my bank. However, the recipient bank is unable to contact Cointerra to receive authorization to reverse the wire. My order states 'canceled' online. I have sent multiple emails from multiple addresses attempting to find out what any status is whatsoever. I have left voicemails. I have not heard from them since May 1, 2014. This appears to be common issue with many people who are attempting to do business with Cointerra.

FTC Online Complaint Assistant (CIS)

FTCCIS-FTCUSER

Palma de Mallorca

Baleares (Balearic Islands)

11130 Jollyville Rd.

info@cointerra.com

www.cointerra.com

atenci—n al cliente

Bank Transfer Other

Shop-at-Home\Catalog Sales

Prompt Refund Not Received|Proper Refund Not Received

Mail or Telephone Merchandise Order Rule

El 12 de Noviembre del 2013 hice dos contratos con cointerra, uno para la entrega de 4 aparatos electronicos para el minado de bitcoin y otro para el hosting de esos aparatos, los dos contratos fueron pagados ese mismo d’a por transferencia bancaria y la entrega y servicio se deber’an hacer en el mes de Febrero o Marzo pr—ximo. febrero . El 20 de Noviembre del 2013 hice do nuevos contratos para la compra y hosting de 10 nuevos items que deber’an entregarse en el mes de Marzo y que fueron pagados mediante una transferencia enbitcoins. El harware entregado y el servicio de hosting dado han sido muy inferiores al inicialmente pactado por lo que solicitŽ el reembolso de los segundos contratos que no se hab’an entregado y cointerra me di— en principio un plazo de 2 semanas para efectuar latransferencia,luego dijo que 4 semanas y han pasado ya mas de 9 semanas sin haber recibido el reembolso. Por otro lado, el funcionamiento del harware a los dos meses de la entrega es nulo, estando todos los aparatos averiados y la garant’a que en principio era de 3 meses ha sido reducida unilateralmente a un mes. Los aparatos no funcionan (la potencia que deber’a ser de 2 Th/s es cuando funcionan de 1,4 Th/sy el hosting cuyo contrato dec’a que iban a dar un servicio especializado y absolutamente profesional de primera calidad ni siquiera contesta a los mails donde se le piden explocaciones o se les pide que reinicien o restauren los aparatos que estan parados,est‡n parados la mayor parte del tiempo). Es por esto que solicito el reembolso de los 2 contratos ya pagados y no entregados y los 2 contratos entregados pero no en las condiciones pactadas. Puedo entregar si se me permite copia de los contratos y tambien innumerables fotografias de pantalla de mi dashboard donde se puede apreciar lo que comento sobre los aparatos entregados y el sevicio de hosting.

FTC Online Complaint Assistant (CIS)

FTCCIS-FTCUSER

11130 JOLLYVILLE RD. SUITE 303

customeroffers@cointerra.com

https://cointerra.com

Founder - Chief Executive

Internet Web Site

Wire Transfer - Other

Shop-at-Home\Catalog Sales

Prompt Refund Not Received|Proper Refund Not Received

Mail or Telephone Merchandise Order Rule

I spent $ 6,583 to order cointerra company's products in January 8, 2014.Since the goods described in cointerra site is not the same with the real product, I requested a refund..I wrote E-MAIL contact this company for a long time, I want a refund, the company initially ignored me.cointerra finally in April 14,2014, promised me a refund and told me that they need to deal with the refund four weeks. I waited more than four weeks time, so far has more than six weeks, and they still did not receive a refund and I feel like I cheated, There are many people who want a refund not yet received a refund, Forum cointerra website there are a lot of people did not receive a refund discussions, cointerra remove members discussed a few days ago about a refund of the article.The forum is from cointerra http://forum.cointerra.com/ cointerra wrote me an E-MAIL on May 21,2014, They say: They need to spend 8-12 weeks to process a refund, So I decided to write MAIL ask about a refund. They have not reply me anything about the refund, and I feel like I cheated.

FTC Online Complaint Assistant (CIS)

FTCCIS-FTCUSER

11130 Jollyville Rd

support@cointerra.com

I Initiated Contact

Wire Transfer - Other

Shop-at-Home\Catalog Sales|Computers: Equipment\Software

Failure to Honor Refund Policy|Merchandise Received Late|Proper Refund Not Received

Mail or Telephone Merchandise Order Rule|Magnuson-Moss Warranty Act

I made two purchases from this company. The first purchase was in the amount of $24,359.68 made on December 11, 2013. This was a purchase of four computers which were due to be delivered by March 15, 2014. I made a subesquent purchase on January 22, 2014 in the amount of $12,228.56 for two additional computers due to be delivered by April 15, 2014. On March 27, 2014, having not recevied any shipment or notification, I requested that my orders be cancelled. On March 30th, they put my orders in a "refund pending" status. I have called and emailed numerous times since that date and each time I was told, "Your refund is coming but it can take up to 4 weeks." It has now been three months and I have yet to receive any type of refund. The company has contacted me and offered to double my order if I just accept the product but I have refused because I no longer wish to do business with this type of company.

FTC Online Complaint Assistant (CIS)

FTCCIS-FTCUSER

11130 Jollyville Rd.

support@cointerra.com

www.cointerra.com

Internet Web Site

Bank Transfer Other

Shop-at-Home\Catalog Sales

DDM|LJB|LJC|LJD|LJE

Deception/Misrepresentation|Never Received Merchandise|Not Notified About Late Shipment|Prompt Refund Not Received|Proper Refund Not Received

Mail or Telephone Merchandise Order Rule|FTC Act Sec 5 (BCP)

I purchased 3 miners from CoinTerra at 2 Terahash per miner using 1600 watts of power. They had a stats change, it was 1.6 Terahash per miner using 2100 watts - less work for more power. They offered refunds for anybody not wanting the lower hash rate miner. I opted for the refund April 7th, 2014. They said it would take 4 weeks for the refund to be received. I have yet to recieve my money back. I've contacted them through their website, and haven't had much luck, I've attempted calling them, but have never gotten through to anyone.

FTC Online Complaint Assistant (CIS)

FTCCIS-FTCUSER

11130 Jollyville Rd.

jc@cointerra.com

www.cointerra.com

Founder and CEO

I Initiated Contact

Bank Transfer Other

Shop-at-Home\Catalog Sales|Computers: Equipment\Software

Failure to Honor Refund Policy|Proper Refund Not Received

Mail or Telephone Merchandise Order Rule|Magnuson-Moss Warranty Act

On the 28th of December 2013, I confirmed 2 orders with CoinTerra, Inc. for their product called TerraMinerª IV Ð 2TH/s, Networked ASIC Miner (April Batch) for a total amount of $13,039.24. Order reference: b(6) andb(6), price of $6,519,62 for each order. I paid the order via international bank transfer to their Bank of America account. I requested a refund on the 31st of March 2014 following their proposition to refund my orders due to being unable to deliver based on initial product description at time of order. They confirmed the refund would be made within 4 weeks by email. I chased them up by email beginning of April 2014 regarding the status of the refund. They did not respond my 3 emails. I called them many times to finally discuss with their customer support who said I would have to wait longer. It has now been over 8 weeks and they still have not refunded the money they owe: $13,039.24. I am representing 2 Belgium based companies in this.

Internet Crime Complaint Center

I1405271459387652

11130 Jollyville Road

www.cointerra.com

Other Payment Method (Note in Comments)

Other (Note in Comments)

NOTE: To prevent interference with pending law enforcement action, prior to any investigative action, please contact the IC3 at SEARCH@IC3.GOV. Please check the "CSN Record Details page - Data Reference field" link for further details on IC3 data. --- Incident description: We purchased an bitcoin miner for sale on their website and transfered money in bitcoin to fund the purchase. We received an order confirmation and details on received payment from the vendor. A few months later, when checking on delivery status, the vendor claimed the order was cancelled and now refuses to return emails or calls as to the status of reimbursement. At this point they have our $6000 and have not provided the goods in exchange. --- Specified Other Payment: BTC transfer

Ohio, Attorney General

11130 JOLLYVILLE RD

support@cointerra.com

Wire Transfer - Other

Other (Note in Comments)

NOTE: In addition to the complaint notes immediately below, the Ohio Attorney General's Office provided additional information in fields whose header titles are quoted and follow the complaint notes. --- To receive my refund as quickly as possible --- Topic Description: On 12/12/2013 I purchased two computing units for a total of $12,573.10 (including all applicable taxes and shipping). The units purchased had stated performance numbers. Once the units started shipping, they were not close to meting the performance numbers promised. In addition, there were going to be extremely late.on 3/28/14 Cointerra made an offer to provide a refund instead of shipping the underperforming units.I accepted their offer on 3/29/14. I was subsequently informed that the refund could take up to 4 weeks from 3/29/14 and would have my refund in hand by that date.I have not received my refund yet. The company has stopped taking phone calls. In addition, they are no longer responding to emails requesting updates, but they are still actively selling machines.

Internet Crime Complaint Center

I1406011709234412

11130 JOLLYVILLE RD.

support@cointerra.com

www.cointerra.com

Wire Transfer - Other

Other (Note in Comments)

NOTE: To prevent interference with pending law enforcement action, prior to any investigative action, please contact the IC3 at SEARCH@IC3.GOV. Please check the "CSN Record Details page - Data Reference field" link for further details on IC3 data. --- Incident description: I placed an order(order number: VQ1587) with this company in January 16, 2014 totalling $30,540. I was informed early this year the products would be late, 20% down performance, underpowered and consume 25% more energy than advertised so I cancelled my order on March 24th 2014. I was told refunds would take 2-4 weeks but to this day, 9 weeks on I am yet to receive a penny. I have contacted them on several occasions but my recent emails have been ignored. I am beginning to believe this company is fraudulent and has no intention of repaying me or the many others requesting refunds. I hope you can help me recover the substantial amount of money owed to me.

FTC Online Complaint Assistant (CIS)

FTCCIS-FTCUSER

11130 Jollyville Rd

sales@cointerra.com

www.cointerra.com

Internet Web Site

Wire Transfer - Other

Shop-at-Home\Catalog Sales

Prompt Refund Not Received

Mail or Telephone Merchandise Order Rule

I sent $6,324.32 by bank wire to CoinTerra on 17 December 2013 for an April Batch pre-order for a TerraMiner IV unit to be delivered in April of 2014 that was advertised to produce 2.0 TH/s at 1650 watts of power. In March of 2013, the company could not produce what they had advertised. The TerraMiner IV that they produced could only deliver 1.6 TH/s at 2150 watts of power. It also produced so much internal heat that it was necessary to have air conditioning to cool it down to keep it from failing and it was very noisy like a vacumn clearner running, The company sent an email saying that they would reduce the cost or give back my money. I chose to get my money back on the 1st of April 2014 and was approved for a refund by the company on that day. The company sent me another email and said that it would take 4-6 weeks to process my money back. When the 4-6 week period ended, I did not get my refund and I sent an email to inquiry what was holding this up. I sent an email every week without a reply and I finally received an email asking if I would be willing to purchase a second unit at a reduced price, which I declined. They said that it would take up to 10-12 weeks for me to get my refund. I emailed them again when this period pass about my refund and did not receive any reply. Then they sent me an email, asking me if I would be willing to have a second unit for free, which I decline and said I just want my money back. The high power consumption is greater than what a 120 volt, 15 amp household socket can handle is why I decline their offer. It has now been over 12 weeks and I am getting very frustrated with this company. I am not the only person with this problem and from what I read from the Austin Better Business Burea there are something like 200-300 people have a similar problem getting their refund back. I also read that a class action suit has been filed in the State of California and was mediated on the 24th of June, 2014. I have keep all records and emails with this company. I will be more than happy to give the FTC copies of what I have to go after this company that claims to have sold 10,000 of these units since January to all parts of the world. There are many foreign customers that are also very frustrated of not getting their money back, which hurts our country's business integrity with foreign countries. CoinTerra had a customer Forum on their website, but recently shut it down due to the many complaints that they were receiving from frustrated customers.

Ohio, Attorney General

11130 JOLLYVILLE RD

support@cointerra.com

Internet Web Site

Wire Transfer - Other

Other (Note in Comments)

NOTE: In addition to the complaint notes immediately below, the Ohio Attorney General's Office provided additional information in fields whose header titles are quoted and follow the complaint notes. --- I would like the full refund of $13,039.24 paid into my bank account as soon as possible. --- Topic Description: On the 28th of December 2013, I confirmed 2 orders with CoinTerra, Inc. for their product called TerraMiner? IV ? 2TH/s, Networked ASIC Miner (April Batch) for a total amount of $13,039.24. Order references: b(6) and b(6), price of $6,519,62 for each order. I paid the total amount via international bank transfer to their Bank of America account number 586032133045. In March, following their proposition to refund my orders due to them being unable to deliver based on initial product description at time of order, I confirmed my desire to me refunded. They confirmed the refund would be made within 4 weeks from the by email. I chased them up by email beginning of April 2014 regarding the status of the refund. They did not respond my 3 emails. I called them many times to finally discuss with their customer support who said I would have to wait longer. It has now been over 8 weeks and they still have not refunded the money they owe: $13,039.24.

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