SERVICE MARKETING COURSE - LAST THREE YEARS FEEDBACK FROM PAST STUDENTS

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1	SERVICE MARKETING COURSE - LAST THREE YEARS FEEDBACK FROM PAST STUDENTS
2	A.Y. 2020-21
3	#	What did you enjoy/appreciate the most?
4	1	NA
5	2	guess lecture, interactive class, turning on the camera ( feel like actual class)
6	3	I liked that it was very interactive and that our opinions were asked, besides theoretical knwoledge. I also liked the meritocracy-based approach which is not so "scontato" among professors
7	4	Being a very practical course, it gives the possibility to experiment theoretical concepts right away.
8	5	Guest lecture were very valuable
9	6	i enjoyed the structure of the course and especially the openness of the professor. the communication was really open, we could always ask question and received actual feedback on our tasks and projects. also the guest lectures were very informative and gave the course an aspect of usefulness and i feel like i can apply my knowledge not only in theory but in practice
10	7	Very engaging and interesting, based on learning by doing than by theory that I believe being a powerful tool if combined with a good studying times
11	8	The interactions between the professor and students, the guest lectures were very much appreciated as it gave broader perspectives and understanding to the practical elements of the theoretical part we learnt.
12	9	I love the style of giving information, interesting cases and invited guests. Also, work at team is the most appropriate for me.
13	10	I really enjoyed the contents of this course, and if we needed any clarification the professor was ready to help us. Also, all the lessons with the guest speaker have been very useful and helped to put in practice what we have studied in this course.
14	11	Dear Professor, the most spontaneous answer is that is has been extremely informative. I have learnt a lot, and you try to always speak clear and ensure we understand it. Though I dont come from business studies I could easily understand. I also appreciated that you inserted a huge varieties of sectors as examples, aswell as and guest lectures, whilst portraying how the 7p base never changes. Finally, I appreciated that you had a kind and respectful way of communicating to us
15	12	I think the course has been really interesting since it really gives the possibility to very young students to experience the marketing landscape at 360 degrees especially from a practical point of view which from my opinion is the one which really counts the most and on which a brilliant student can really demonstrate its skills . Interactions among us and with important special guest really made us realize in a concrete way of what is the working world made up of. Experiencing work project is a way of putting in practice all suggestions and all notions acquired in the course in an interesting a more realistic way and among all, it gives the possibility to all students to work as a close team focused on doing the best to a achieve good results and feedbacks.
16	13	We had a lot of involvement with real life professionals which, made the lessons more interesting. The also had exercises that allowed us to retain what we learnt easier.
17	14	I liked the fact that the professor has invited many guests in our lectures so that we could have also a practical example of how service marketing is applied to a real business. In addition, another element that I really liked is the way the professor conducted the lesson (so half theory and half practice). The availability of the professor and the opportunity of having guests are also core aspects to highlight.
18	15	The course gave us a really good knowledge on the subject but also we had to bring the theory into practice. Also the guest lectures were interesting and it was a great opportunity for us to get to know these big companies better.
19	16	The material was very interesting, the real life examples helped a lot, and for sure the guest lectures were the best part of the course
20	17	i enjoyed guest lectures very much, it was educational and very interesting
21	18	0 pros for sure, to work seriously on a weekly assignment (to analyse deeply and discover a whole service sector each week)
22	19	As an Erasmus student I've found that this course has definitely been the most clear and well organised class I've taken so far at Tor Vergata. I really enjoyed the guest lectures and I also liked how we had in in class tasks too as it made me feel more motivated to study as the class went along. Other classes I've taken so far have been not so well organised and not so clear so this class was very refreshing.
23	20	This course, in my opinion has many pros. First of all, thank to you professor, I don't want to appear fake, but i really think that your attitude, passion, kindness and especially your marketing competences made the difference at the end. Regarding the course itself, I like the organization and the fact that it was very interactive. We had the opportunity the hear presentation from top person in the field and this is important. Lastly, the organization, developed in group-work after more or less every single lecture was optimal to keep the path between us students and the subject, indeed we had to study day-by-day. Also, i have to say we had a lot of extra-work to do throughout the course, but it was well-compensated by the fact that you will give us extra points in the final grade. This was a fair decision by you.
24	21	As an Erasmus student I could say this course has been one of my favorites of my degree. For sure the biggest pro I found for this course was the opportunity we had to talk with companies and learn more about the service sector.
25	A.Y. 2021-22
26	#	What did you enjoy/appreciate the most?
27	1	Professional interventions, the structured organisation and the learning method.
28	2	I enjoyed the assignments we had to do during the course. This course was really stimulating and I really felt encouraged to work harder in order to improve my skills. Which is actually rare, at least in my own experience! The teaching material was great and the same goes for the teaching. Overall it was a really good course!
29	3	I have enjoyed the combination of the theory with practical work and the guest lectures.
30	4	The class is very interactive and helps you learn, understand and remember.
31	5	Guest lectures were really helpful to gain a better perception of the industry.
32	6	The classes were interesting, and the opportunity to learn from real life marketing managers of different companies was very good. The assignments were a good way to learn real life marketing strategies.
33	7	The guest lectures, and having the opprtunity to improve my powerpoint skills.
34	8	Professor Matteos lectures, discussions during the lectures and the guest lectures.
35	9	I enjoy the fact that professionnal people were coming to exolain their job. We have discovered more than just the theory of marketing.
36	10	I really enjoy the lesson and learn a lot of things. The assignments help me to understand the lesson better.
37	11	Guest lectures, assignments, interactivity, fast feedback (also on questions)
38	A.Y. 2022-23
39	1	Mateo. Also the clear structure of each class with organized slides and discussions.
40	2	Mateo is very structured and makes learning more fun.
41	3	The professor
42	4	The teacher's good will to teach
43	5	The interaction and the structure of the lecture and the enthusiasm of the teacher
44	6	the interactive lectures
45	7	How the teacher impart classes
46	8	The practical aspect of assignements
47	9	The international environment which was so stimulating and all the practices, very useful
48	10	The method of teaching! Very interactive!
49	11	Interaction and practical lectures
50	12	Guest lecture of us catanzaro
51	13	Interactivity and also that you were open to feedback
52	14	The classes are very didactic and are useful to learn in a more fun way
53	15	Guest lections (Disney)
54	16	Examples, professionals from firms and practical cases to understand concepts.
55	17	recap, interactions
56	18	Teacher’s attitude and learning way
57	19	I appreciate the fact that the class was very interactive, the professor gave space to talk and to share ideas. It was a mix of practical and theoretical activities, very empowering.
58	20	It's an interactive courses and courses with speakers were interesting
59	21	The professor was very good very motivated and it was noticeable that he liked what he was doing
60	22	Interactive lectures
61	23	The fact that course are well ilustrated with example and intervenant.
62	24	The dynamic of the course
63	25	the guest lecture !
64	26	Additional lectures worh special guests
65	27	Lectures, guest lectures, extra-assignments
66	28	The fact that the course was very interesting and dynamic
67	29	The guest lectures and the practical parts - thanks!
68	30	The structure was very clear
69	31	The assignements and the recap was very helpful to understand each courses
70	32	Guest lectures… it was nice to see how the topics we take an adapted into the business and work life.
71	33	The structure is very clear.
72	34	Well done and clear presentations, kahoot
73	35	The way the professor explains
74	36	The permanent interaction there is with he students. As told in the course people changes the service encounter and it was the case this module with service marketing
75	37	- Interactions in Class, - Guest Lectures, - Recap - interesting lecture
76	38	I want to thank the professor for the course!! Each class I saw the passion of teaching and the effort the professor dedicated to the preparation. For the each class assignment students got a sufficient feedback which is also the thing that surprised me
77	39	one of the things that enjoyed the most were the real life practical examples and assignments that we done and all that together with the guest lectures
78	40	The teaching method, involving students in lectures, encouraging them by considering extra points, inviting guests.
79	41	The engagement and the guest lectures
80	42	I enjoyed the fact that we had guest lectures, with real experts
81	43	first, thank you a lot for the course. It was the most intereting one i have ever had, although i took several courses in marketing before. -the involvement of the professor, its seen in each detail -real examples form businesses -guest lectures with practical advice -collecting feedbacks and changing the course -professionalism -atmosphere -a lot of cases and models we studied i then used in my job! -candies and speccial treatment!!!
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