| A | B | C | D | E | F | G | H | I | J | |
|---|---|---|---|---|---|---|---|---|---|---|
1 | ||||||||||
2 | SLA% | Service Time (sec) | Calls per Hour | AHT (secs) | MaxWait (secs) | |||||
3 | Enter parameters here --> | 85% | 15 | 100 | 180 | 30 | ||||
4 | ||||||||||
5 | # Agents | # Trunks | SLA% | % Queued | % Aband'd | % Utilisation | ASA (secs) | Queue Time (secs) | Average Queue | |
6 | 6 | 18 | 46% | 59% | 50% | 83% | 106 | 180 | 3 | |
7 | 7 | 15 | 73% | 32% | 23% | 71% | 29 | 90 | 1 | |
8 | Answers are given here --> | 8 | 14 | 87% | 17% | 10% | 63% | 10 | 60 | 0 |
9 | 9 | 14 | 94% | 8% | 4% | 56% | 4 | 45 | 0 | |
10 | 10 | 14 | 98% | 4% | 2% | 50% | 1 | 36 | 0 | |
11 | 11 | 14 | 99% | 2% | 1% | 45% | 0 | 30 | 0 | |
12 | 12 | 14 | 100% | 1% | 0% | 42% | 0 | 26 | 0 | |
13 | 13 | 14 | 100% | 0% | 0% | 38% | 0 | 23 | 0 | |
14 | 14 | 14 | 100% | 0% | 0% | 36% | 0 | 20 | 0 | |
15 | 15 | 15 | 100% | 0% | 0% | 33% | 0 | 18 | 0 |