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Area/MetricValue 0-10WeightResultAvg
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Finance
3
Performance
4
Reporting0
5
Billing0
6
Regulatory compliance performance0
7
0.00
8
Cost
9
Ease of negotiation0
10
Adherence/cost creep0
11
0.00
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Contract
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Specs
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Delivers to negotiated spec 0
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Delivers to negotiated timeline0
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Quality of delivered goods/services is acceptable0
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0
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SLA
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Negotiated realistic SLAs for our need0
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Performs to SLAs as contracted0
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Escalates SLA issues per contract0
22
Performance on SLA failure penalties0
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0
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Relationship
25
Sales/Service
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Pre-contract sales team support0
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post-contract sales team support0
28
Customer service availability0
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Customer service responsiveness0
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0
31
Flexibility/transparency
32
Vendor reporting on performance issues0
33
Vendor's promises to deliver matched by ability to del0
34
Vendor performance on change orders0
35
0
36
Positioning
37
Strategic/tactical
38
Strategic value (10 is highest, pure tactical is 0)0
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0
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Criticality
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Products/services are mission critical0
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Satisfaction with performance on critical elements0
43
Satisfaction with non-critical elements0
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0
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60
61
62
63
64
65
66
67
68
69
70
71
72
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100
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