Final Project - Interview Trends
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LEGENDYellow - Novice
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Trends or ProblemsPaying system was confusing (would be for newcomers)Unused open space; could be used for lines, desks, etc.Pressured to not make any changes to the drink Cashier should be moved to the front to avoid customers forgetting to payHectic, baristas need a better system to give the drinks rather than just calling the names of the drinks outToo much customer trustNo condiments on the sideLikes direct conversation with the barista; comfortable with itLoud music; can't hear the drinks being calledNot sure where to order foodAny other comments?
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Group MateInterviewee
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Kelsey GuoEmika1111
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Amanda1111
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Keith11111
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Julie Fung1. Chris11111111"Yeah, the music can get pretty loud" / "There is a lot of customer trust."
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2. Antony1111111"Why is there a bench in the middle of the line?" / "I don't even know how to order food."
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3. UCSD female student11111"Line is distracting while studying"
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4. Matthew1111111
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Amina Balgimbayeva1. Sarah111
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2 (knows manager)1111
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3 - Male comes to do work111
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4 Elder male111111"A bunch of people forget to pay" / "When there are busy hours, it's really crowded; wished they would use the spaace efficiently." / "Urban Plates design is terrible."
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Tristan Eicher1. John (Manager at Sunshine Market)11111
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2. Freddy1111111"Wished the seating arrangement was better" / "Menu pricing is confusing"
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Austin Labador1. Michael111111"I could have just walked out with this and I don't think they would have noticed"
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2. Francis11111
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3. Erin1111
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Ronald Matthew Montehermoso1. Kevin111111"No directions" / "What bench?"
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2. Rebecca111111"Seating is like the hunger games" / "Menu pricing is kind of confusing."
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3. Nadia111111"Menu is too confusing; they should have samples."
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TOTAL/Most Common Problems/Trends16145159887910
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