ABCDEFGHIJKLMNOPQRSTUVWXYZ
1
KEY PERFORMANCE INDICATORS FOR UPHC
2
KPI
3
4
TypeS NoQuality Indicator NumeratorDenominatorFormulaFrequency Source of data Significance
5
Productivity1OPD Per MonthTotal number of patients attended in OPD for the monthMonthlyGeneral OPD RegisterIndicator to measure utilization of OPD
6
2Number of ANC conducted per monthTotal number of ANC conducted during the monthMonthlyANC registerUtilization of ANC services
7
3No. of NCD cases registeredTotal no. of NCD cases registred in the faciltiyMonthlyGeneral OPD RegisterPreparation of OPD to manage NCD cases
8
4Number of outreach session conducted for vulnerable populationTotal number of outreach session conducted for vulnerable populationMonthlyOutreach Register
9
5Followup rate of OPD casesTotal number of old patients during the month came for follow-up in OPDTotal number of OPD patients (Both Old and New)Total number of follow-up cases*100/ Total number of OPDMonthlyOPD Register
10
Efficiency6Number of outreach session conducted per ANM Total number of Outreach session conducted by all ANMs during the monthTotal number of ANMs available in the UPHC
Inclusion:- All contractual, deputed and regular ANM		Total number of outreach sessions/Total number of ANMsMonthlyOutreach RegisterIndicator to measure efficiency of ANM appointed in the UPHC
11
7Drop out rate of Pentavalent
Total number of children missed Penta 3 dose after Penta1Total number of children received Penta1 (Penta1-Penta3)*100/Penta1MonthlyImmunization RegisterIndicator to analyse the scenario of dropouts in the three
dose of Penta
12
8Number of Stock out days for EMLTotal stock outs as per EML each day added for the month Product of total no. of drugs as per EML and days in the monthTotal no. of Stock out days as per EML/ Total no. of drugs as per EML*Days in Month
MonthlyStock RegisterIndicator to measure supply chain of drugs in the UPHCs as per EDL
13
Clinical care and safety9Percentage of high risk pregnancy detected during ANCTotal number of high risk pregnancy detected during ANC
Inclusions:- Pregnancy induced hypertension, pre-eclampsia, Pre-eclampsic toxaemia, Syphilis/ HIV Positive, Gestational Diabetes Mellitus, Hypothyroidism, Young primi ( less than 20 years) or Elderly gravida ( more than 35 years), Twin / Multiple pregnancy, Malpresentation,Previous LSCS, Low lying placenta, Placenta Previa, Positive Bad obstetric history (History of still birth, abortion, congenital malformation, obstructed labor,premature birth etc.),Rh negative, Patient with History of any current systemic illness(es)/past history of illness
Total number of ANC registered during the monthTotal number of High risk pregnancy detected during ANC*100/Total number of ANC registered during the monthMonthlyANC registerIndicator to measure Quality of ANC and detection of High risk cases
14
10Percentage of AEFI cases reportedTotal number of AEFI cases reportedTotal number of immunization doneTotal number of AEFI cases reported*100/Total number of immunization doneMonthlyImmunization and AEFI recordsIndicator to measure clinical care of immunization services
15
11IUCD Complication RateTotal number of clients returns with complications during the months
Inclusions:- Changes in menstrual bleeding patterns, Cramping or pain, Infection, IUCD string problems (missing strings or possible IUCD expulsion),Partial or complete expulsion IUCD (confirmed)
Pregnancy with an IUCD in place
Uterine perforation 		Total number of IUCD insertion during the monthTotal number of clients returns with complication*100/Total number of IUCD insertedMonthlyIUCD registerIndicator of clinical care of IUCD service
16
12Proportion of TB patient on DOTS completed treatment successfullyNumber of TB cases notified in a specified time period that were successfully treated by DOTS
Inclusion:- cured plus treatment completed
Number of TB cases notified in the same time periodNumber of TB cases notified in a specified time period that were successfully treated/Number of TB cases notified in the same time periodSpecified time periodTB RegisterIndicators for use for monitoring the epidemiological trends of TB
17
Service Quality Indicator13Patient Satisfaction Score (OPD)Sum of average satisfaction score of each respondent
(Average satisfaction score = sum total of scores of attributes/number of total attributes)		Total number of respondentsMean of scores given by each patients in Patient satisfaction survey for outdoor patients done each month on statistically adequate sample (at least 30) MonthlyRecord of Patient FeedbacksIndicator of patient satisfaction in OPD
18
14Registration to drug time (Average)Average time taken from the moment patient joined the queue at registration counter to receiving of drugs from pharmacy

To be calculated by Time motion study on statistically adequate sample (At least 30) 		MonthlyRecord of Patient FeedbacksIndicator od service Quality of OPD services
19
15 Consultation Time in OPD (average)Time lag for a patient from entering in queue for OPD Consultation to finally get consultation from doctorMean of waiting time for the derived sample observed in time motion study done at peak hours on sample basis (at least 5% patients but not less than 30)MonthlyTime Motion StudyTo observe consultation time at OPD
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51
52
53
54
55
56
57
58
59
60
61
62
63
64
65
66
67
68
69
70
71
72
73
74
75
76
77
78
79
80
81
82
83
84
85
86
87
88
89
90
91
92
93
94
95
96
97
98
99
100