What to Automate Worksheet

	A	B	D	E	G	H	J	K	M	N	P
1	Angie Jones: What to automate
2			Customer Risk		Value of test		Cost Efficiency		History		Final Score
3	Feature	Gut feel	Impact	Prob of use	Distinctness	Fix probability	Easy to write	Quick to write	Similarity	Break freq	Total
4	Log in with password	95	5	5	5	5	5	3	5	5	90
5	Log in with fingerprint	40	2	1	2	1	1	1	1	1	6
6	Withdraw cash < $200	75	5	4	5	4	4	4	2	2	60
7	Withdraw cash >=$200	20	2	3	2	3	4	4	5	4	48
8	Deposit cash	30	4	2	4	5	2	3	3	2	40
9	Deposit checks	10	3	4	2	5	1	2	1	3	27
10	Transfer within bank	80	4	3	5	5	5	5	4	5	82
11	Transfer to other bank	75	2	2	2	3	2	2	4	5	34
12	Change PIN	10	4	1	5	5	4	5	4	5	69
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15									For this factor, you need		75 - 100: Automate
16									the information from		26 - 74: Possibly autmate
17									your own project!		4 - 25: Don't automate
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