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Angie Jones: What to automate
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Customer Risk Value of testCost EfficiencyHistory
Final Score
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FeatureGut feelImpact
Prob of use
Distinctness
Fix probability
Easy to write
Quick to write
Similarity
Break freq
Total
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Log in with password955555535590
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Log in with fingerprint40212111116
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Withdraw cash < $200755454442260
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Withdraw cash >=$200202323445448
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Deposit cash304245233240
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Deposit checks103425121327
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Transfer within bank804355554582
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Transfer to other bank752223224534
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Change PIN104155454569
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For this factor, you need
75 - 100: Automate
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the information from
26 - 74: Possibly autmate
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your own project!
4 - 25: Don't automate
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