|Please update each Wednesday, by EOD|
|Customer||Project ARR||Customer ARR||Package||First Test File Date||Final Test File Date||Weekly File Start||First Ready Date||Early Access Date||Full Launch Date||JIRA Epic||Status||Status Detail||Last Updated Date||Status Update||Update from 12/7||Update from 11/30||Update from 11/22||Updates from 11/16|
|Eaton||$891,000.00||$2,469,989.86||Navigator||9/23/2017||10/23/2017||10/16/2017||10/23/2017||11/6/2017||1/1/2018||https://jira.jiff.ops/browse/CL-4637||At risk||Early Access Testing||12/7/2017||2 of the SSO's in Castlight will not be available for launch -- EyeMed SSO may not be doable according to vendor. Eaton has in the past delayed launch of Jiff because of SSO issues. Concern that this may happen. Next Steps: Discuss with Eaton on Monday. CSM will escalate to Director and Hodge if risk of delaying launch increases.||Anthem (delayed)|
Eyemed (not possible)
|Working through final e-file issues. |
SSO issue - fix should be complete by 12/15. Do we have an alternate way for authentication? Yes, SSO. Issues expected most for dependents and potentially mobile SSO. Let's keep an eye to fix this issue post launch to avoid future support issues.
|SSO from customer portal - internal code change. Risk cause confusion not through SSO. Work with customer team to discuss with internal. |
E-file pending from Divya. Working on resolution of e-fie.
|P1 - SSO from customer portal not working bc eeid does not match (SHLD-272).|
10/18/17 Pending Alight Confirmation
|11/8/2017||1/1/2018||https://jira.jiff.ops/browse/CL-4675||At risk||Internal Testing||11/2/2017||12/6: Updates:|
Last week's Issues:
1. SHLD to manually pull Quest GUIDs for manual merge before 12/8 (SHLD-128) is in progress.
2. SHLD-342 - WellnessQ ticket has been closed as the issue can no longer be reproduced. No root cause was ever identified and no change has been made.
3. P1 Blocker: Continuing to see issues with a major delay in points being awarded and check mark showing for completed activities (issue for Boeing also). (SHLD-337)
1. 1/1 On-Call Support: What staff will we have on call on 1/1 to support the launch?
|Key open issues:|
SHLD-128 - needs to be complete by EOW.
|SHLD-330 Delay of a couple of hours. Slightly different from Boeing. Seeing events come through but with hours delay. Related to programs with data transfer. Pepsi, Boeing|
PER-2495 (NavPer or Shield ticket). Currently with PERs.
API response time (UPHS also impacted) response time.
|Alight file resolved. Validate file that duplicates have been removed. |
TESLA-3099 - Pepsi Co - need to ensure that it could be handled before end EAT on 12/15. Need to assess whether we can set expectations about timeline for resolution.
SHLD-258 - BLOCKER. Open. Having issues recreating issues.
SHLD-128 - BLOCKER (blocked by SHLD-220). Wont be ready until 1750 release.
|P1 - Quest API issue with one specific event. Other customers impacted (e.g., Abbott) (SHLD-258)|
P1 - sFTP still outstanding. Blocking Quest. Alex to confirm issue is resolved.
P1 - PepsiCo name is incorrect and need to be changed If change have implications on payer integrations. Alex, Jason, Maryum and TESLA to connect on options. Needs to be resolved by 1/1.
|Liberty Mutual||$1,091,404.80||$705,798.48||Inc./Nav.||9/25/2017||10/6/2017||11/3/2017||10/23/2017||11/6/2017||1/1/2018||https://jira.jiff.ops/browse/CL-5759?jql=text%20~%20%22liberty%20mutual%22||At risk||Early Access Testing||12/7/2017||Will move into RED with launch. At risk due to customer expectations of fixes that should be made to hard-coded pieces of the app (ie: manual tracking, grammar errors, capitilization and punctuation inconsistencies) by their full launch to population on 1/22/18. Considering manual tracking "vagueness" a blocker for their Challenge's launch. Ask for Hodge: Meet with LMI with Product support to set expectations.||Hodge to join call w/ Product||SHLD-276 (mobile SSO from customer portal). Need to understand if issue has been fully resolved by LMI.|
TESLA-3263. Dave to send JIRA ticket to Hodge.
IE Experience scroll bar issue fixed today. Requires testing.
Manual tracking issue in progress for Boeing. Need to understand timelines from TESLA.
|SHLD-276 - Open with LM. Response due next week. |
Dark status bar - targeted for 1750
Optum program build in progress. Due end of Decmeber.
|P1 - SSO not ready for Quest. (IMPL-1154)|
P1- Mobile SSO not working from portal.
P1 - UI Issues with status bar. (TESLA-1921)
P1 - Inconsistent experience w/ Andriod (CL-6365). Need to convert to Tesla ticket
|DTNA||$499,950.00||$956,096.76||Inc./Nav.||9/18/2017||10/2/2017||10/23/2017||10/30/2017||11/20/2017||1/1/2018||https://jira.jiff.ops/browse/CL-5691||At risk||Early Access Testing||12/6/2017||12/6: in early access - going pretty well. Turned SSO off between Jiff and Castlight - need to do further internal testing (https://jira.jiff.ops/browse/IMPL-1435). Additionally, desire to test CareHere actions once ETL is done. (DM-1613). Doctor on Demand lookback period (https://jira.jiff.ops/browse/IMPL-1453) experiencing issues.|
In internal testing, medium bugs found in programs, some pages not loading correctly. Some design issues. Blocker found when sending out directory invites:
Still testing SSO, will have more to come during our testing session today.
|Dr. on Demand lookback period. |
Testing for CSLT program
|SSO security issue with Last Name + DOB for access into CSLT. Need to assess scope and next steps||CareHere program, interest selector and CSLT SSO pending testing. |
TELSA-3092 - Directory invites. Need to understand urgency of issue with team.
11/28 - expanding to larger testing group.
|Risk - still testing SSO (CSLT-Jiff)|
P1 - TESLA-3092
|Dover||$450,072.00||$1,216,762.20||Inc./Nav.||10/16/2017||10/27/2017||11/13/2017||11/13/2017||12/4/2017||1/1/2018||Off track||Early Access Testing||12/7/2017||Off track due to security concerns with using Last Name + DOB for Jiff registration. (Security concerns = Castlight SSO and PHI in custom biometrics screening program) Customer just started EAT and is anticipated to have similar concerns as Liberty Mutual re grammar issues, capitalization inconsistencies, etc.|
Raising risk for Support -- Customer has number of appeals and special considerations that Support has to trigger manually. Will be large load for Support starting 3/1/18.
Customer relationship improved -- customer expressed gratitude for working with their testing timeline, accomodating their special requests, and keeping them on track (timeline wise).
|Send list of availbale credentials for activation. If we can't configure, we'll need engineering work to add fields||E-file is not finalized. Waiting for file to be complete by DM by EOW.||SHLD-168 - Unable to change language in account. EAT starts on 12/4 but start testing live with Carissa on 12/6. |
Eligibility issues still open w/ DM.
|Marcom delay due to incorrect list for Dover employees (Wellsite members). Alex getting confirmation that Wellsite members are excluded with eligibility file.|
|Meijer||$852,972.96||$1,074,959.40||Inc./Nav.||9/29/17||10/11/17||11/20/17||11/6/17||11/27/17||1/1/18||https://jira.jiff.ops/browse/CL-5581||At risk||Early Access Testing||12/7/2017||EAT Phase 1 last week. 2 primary issues, hoping for resolution by 1/1 Launch: |
1) TESLA-3342 - content center images don't appear on IE (default Meijer store browser)
2) TESLA-3306 - second privacy link on Disclosure Statement not functional on IE
Possible to prioritize for resolution by 1/1?
EAT Phase 2 next week beg. 12/14 (Infotech PSP).
Overall: continued risk around replaced PM/primary point of contact at Meijer - improving.
|Only open ticket is TESLA-3342||Jenna to connect w/ Dave on security requirement w/ activation||EAT begins Monday. |
Meijer pharmacy build last night and in testing. InfoTech plan in place.
Employee IDs for 300 users in e-file. Alight has resolved issue and passed new file to CSLT. Waiting to see when Srinath/Kristin will be able to complete validaton. Needs to validated by launch (e.g., 12/18)
|Prod e-file drop dead date is 11/20|
1) Issue 1: Alight not passing executives in e-file. Issue 2: 300 dependent records do not have EEID (potential issues for company couples)
2) Issue 2: Waiting on fix to Meijer Rx file. Slated build for tomorrow.
Security fix will be available for 1/1
|Danaher||$959,939.88||$959,939.88||Inc./Nav.||10/09/2017 (skinny file)||10/23/2017||11/20/17||12/4/17||1/16/18||On track||Configurations||11/30/2017||E-File uploaded and accepted. Internal Early Access completed, no blockers.|
SFTP has been set-up and we received file with email column updated.
|Move to green||SHLD-310: E-file is in house, but errors due to SSNs. Ticket open with Monil to investigate. Not a blocker for EAT/launch. Just need to get back to customer/vendor.||Alight not responsive to request to change e-file errors. Let's involve channels team to help escalate. ACTION: Teddy to send note to Hodge re: esclation w/ Alight.|
|Boeing||$4,236,848.00||$3,289,701.20||Navigator||n/a||n/a||8/15/2017||7/20/2017||10/23/2017||1/22/2018||At risk||Early Access Testing||12/6/2017||Issues|
-P1 launch blocker (SHLD-337): Points and check mark lag - 12/6 testing had 4+ hours delay. Need support from ENGR to explain what/if any longer term fixes will be made to keep this from continuing to pop up
-P1 (not fixed): Homestream cards slow to load (https://jira.jiff.ops/browse/PER-2320 and https://jira.jiff.ops/browse/PER-2340) - ETA 1/10 release
-P1/P2: anticipate pushback from client to develop deeplinks for Jiff->CSLT SSO actions (https://jira.jiff.ops/browse/IMPL-1218)
-P2 (new): content center images not loading (https://jira.jiff.ops/browse/TESLA-3342)
-Need to ensure resources available until January launch to address Boeing asks
-Need sufficient load testing for Boeing - performance is a concern coming out of EAT (ticket already opened with QA)
-Communicated SSO from Jiff->CSLT for company couples will not work
|Images not loading to content center (Meijer) TESLA-3342|
Deeplinks for CSLT SSO - not available for a few actions. Christine and Alex A to connect about what we want to do and implement accross customers.
|Points lag (SHLD-330)||BioIQ issue resolved. |
SHLD-106. Comment on ticket. If can repeat issue consistency then report issue.
|P1 - SHLD-106. Issue resolved. Requires testing. |
P1- SHLD-173. Big ticket item w/ Boeing.
PERS tickets are slated to be fixed by launch.
Scoping deeplink into CSLT from Jiff. Was not in scope for initial implementation. (not launch blocker)
|Kraft Heinz||$308,700.00||$1,220,184.00||10/20/2017||11/14/2017||11/28/2017||1/1/2018||CL-6182||At risk||Early Access Testing||12/6/2017||WTW EAT completed - No blockers, only formatting changes. Still need useable production file from Benefit Connect/WTW – last two prod files either had the incorrect date format (09/DD/YYYY) or “Null” in the DOB field. Requested for another Prod file with updated changes on 12/6 - Benefit Connect has been very responsive with their updates, but EAT is in one week|
EAT begins on 12/12 for Kraft Heinz
|Elgibility issues. Need to test eligibiity file today. EAT starts in 1 week.||Blocker is SSO for dependents (CSLT to Jiff). Request eeid to dependents on CSLT file. Gina to confirm turn around time. Mitigation plan - turn off SSO from dependents. |
Test accounts need to be created for subscribers. Gina to set-up subscriber test accounts.
|CSRA||624,000.00||624,000.00||10/20/2017||11/14/2017||11/28/2017||1/1/2018||CL-6153||On track||Early Access Testing||12/6/2017||WTW EAT was successful, no blockers – only updates were for formatting. EAT was pushed out to 12/12 for CSRA clients.
SHLD-367 – currently working through the Provant eligibility file issue. Provant was slotted as a program late in configurations launching on 3/1, but there was miscommunication with Castlight and WTW. Customer wants the “click to call” function turned on only by 1/1 from the Benefit Resource page – working with shield team if we can create the eligibility file for Provant to make this slot in time.
|MBS and Quest programs are due. Quest is in progress. External blocker for MBS - wont have code available until early December. Need BD to escalate w/ MBS.|
|US Foods||$556,620.00||$1,056,963.84||TWB||10/22/2017||12/4/2017||1/1/2018||1/15/2018||2/15/2018||At risk||Playbook Finalized||12/7/2017||Playbook Handoff happened 12/5/18. |
Still at risk bc of tight e-file timeline.
Current issues with yesterday's review of Alight efile:
1) blank employee IDs
2) duplicate emails
3) spaces in SSNs
Kristin provided feedback 12/6.
INTERNAL: need issues resolved in final working prod file by 12/22 HARD DEADLINE.
Customer/Alight-facing: need issues resolved by 12/15.
|E-file issues. If not resolved by 11/22, move back EAT (up to 1 week)||Jenna to check with PYRO team on status/timeline of OE file.|
Planning to use last name + DOB as activation. Implications are on US.
|At risk due to tight timeline. |
Waiting for confirmation from DM regarding timelines.
|E-File delays and tight timeline|
|Magellan Health||$331,061.00||$331,061.00||Inc./Nav.||11/22/2017||12/21/2017||2/1/2017||1/20/2018||2/1/2018||3/1/2018||https://jira.jiff.ops/browse/CL-5931?jql=text%20~%20%22magellan%22||At risk||Discussing Configurations||12/6/2017||Yellow due to a lack of product education from decision maker. Forgets what was discussed and then causes wasted time during meetings. Working with Mercer; CSM attempting to get in touch with contact.|
SSO Update: Per Divya, need to exchange metadata (certificates and entity IDs for SSO configuration) with client, after which SSO will be configured and tested.
E-file received on first test file date (11/22). Validation against spec in progress.
|Mike to connect with Christine (buyer) on working relationship.||Working with consultant to get ideas to manage customer.|
|Shamrock||$113,400.00||$288,468.00||TWB||1/18/2018||2/1/2018||3/1/18||On track||Discussing Configurations||12/7/2017||Team is working to finalize incentive structure and budget with customer. Working through feature configurations. Eligibiity file in house. |
Jiff to CSLT transformation doc shared w/Kristin A. on 11/17. Pending review and iterations as applicable.
|Wawa||$1,089,960.00||$1,089,960.00||Navigator||1/22/2018||2/19/2018||3/19/2018||4/2/2018||5/1/18||At risk||Discussing Configurations||12/6/2017||Continued Risk with personalization expectations expected by the Customer that Jiff does not typically deliver: custom actions for Quest PSP, program targeting for Newtopia, program targeting for Livongo. Notifications for Quest. Wawa has a different understanding of their scope than what Jiff can deliver withhout custom work and is inflexible.|
11/22: Wawa's launch date delayed by 1 month from 4/1 to 5/1 becuase of e-file constraints.
|AT&T||$6,089,220.00||$8,375,029.56||TWB||1/20/2018||2/23/2018||3/19/2018||5/1/2018||7/1/18||On track||Discussing Configurations||12/6/2017||Update: The conversation about the 1app vs 2app is pending and is to happen mid- December. 12/26 is the e-file spec final date. As of now, we are looking good to hit the date||Update: AT&T is on track from a Navigator perspective. The conversation with AT&T about launching on Castlight Complete with a potentially 3-month delayed launch date is pending.|