September - Customer Support Salary Survey 2018
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1
Which option best describes your role at your company?How long have you been in your current role?Do you work full-time or part-time in your position?Do you work remotely? (i.e not just an occasional Work from Home day)How many years of experience do you have working in customer support?Did you ask for a raise in 2017-2018?As of 2017, have you...What gender do you identify as?What's the cost of living where you live?Which region is your company based in?What is the approximate total number of employees at your company?What is your business model? (Select all that apply)How complex is your product or products? What is the size of your customer support team?Do you receive other forms of compensation?Do you receive other forms of compensation?If you had the same role in 2017, what was your salary then (in US dollars)?What's your annual salary (in US dollars)?
2
I do frontline support only7 months to 1 yearFull-time: 30 hours or more100% of the time7 months to 1 yearFALSENeitherMale$$ (e.g. Tallinn, San Antonio, Bucharest, Santiago)North America251 to 500We have subscription based revenue, We sell to other businesses (B2B)Complex (multiple products and features, multiple platforms, etc)21 - 50Medical benefits (partially paid -> 100%)$45,240$47,502
3
I am in a director or leadership role on a support team7 months to 1 yearFull-time: 30 hours or moreNo5 to 9 yearsFALSEChanged companies?Female$$$$ (e.g. San Francisco, Hong Kong, Sydney, London, Paris, New York)North America51 to 100We sell to consumers (B2C), We have subscription based revenueSimple (single page application, one product or one feature set, one platform, etc)5 - 20Amazing benefits (Company transportation, free food, sabbaticals, etc.)$70,000$75,000
4
I do frontline support only3 to 4 yearsFull-time: 30 hours or more100% of the time10+ yearsTRUENeitherFemale$$$ (e.g. Nashville, Birmingham, Vienna, Austin, Las Vegas, Tel Aviv)North AmericaMore than 10,000 employeesWe sell to consumers (B2C)Complex (multiple products and features, multiple platforms, etc)501 or moreStock grants, work from home, discounts, vacation & sick time$47,840$47,840
5
I do frontline support only7 months to 1 yearFull-time: 30 hours or more50% of the time2 to 3 yearsFALSEChanged companies?Female$$$$ (e.g. San Francisco, Hong Kong, Sydney, London, Paris, New York)EuropeFewer than 50We sell to other businesses (B2B), We sell to consumers (B2C), We have subscription based revenueComplex (multiple products and features, multiple platforms, etc)5 - 20Amazing benefits (Company transportation, free food, sabbaticals, etc.)$40,000$55,500
6
I manage a team and do some frontline support5 to 9 yearsFull-time: 30 hours or more100% of the time10+ yearsFALSENeitherMale$$$$ (e.g. San Francisco, Hong Kong, Sydney, London, Paris, New York)North AmericaMore than 10,000 employeesWe sell to other businesses (B2B)Complex (multiple products and features, multiple platforms, etc)501 or moreBonuses$108,850$111,800
7
I do frontline support only7 months to 1 yearFull-time: 30 hours or more100% of the time5 to 9 yearsFALSEChanged companies?Female$$$ (e.g. Nashville, Birmingham, Vienna, Austin, Las Vegas, Tel Aviv)North America251 to 500, partnership revenue, adsModerate (one product but multiple platforms, or multiple products but only one version and/or platform for each)5 - 20contractor, so not additional compensation, but flexibility over my time$50,000$50,000
8
I do frontline support only7 months to 1 yearFull-time: 30 hours or moreNo5 to 9 yearsFALSEChanged companies?Female$$$ (e.g. Nashville, Birmingham, Vienna, Austin, Las Vegas, Tel Aviv)North America51 to 100We sell to other businesses (B2B), We have subscription based revenueModerate (one product but multiple platforms, or multiple products but only one version and/or platform for each)Fewer than 5Work from home policy, Professional development budget (conferences, continuing education, seminars, books), Maternity time off and/or paternity time off more than FMLA, 401K or other retirement plan options, Medical benefits (partially paid -> 100%), Amazing benefits (Company transportation, free food, sabbaticals, etc.)$55,000$60,000
9
I am in a director or leadership role on a support team2 to 3 yearsFull-time: 30 hours or moreNo5 to 9 yearsFALSEChanged companies?Male$$$ (e.g. Nashville, Birmingham, Vienna, Austin, Las Vegas, Tel Aviv)North America51 to 100We sell to other businesses (B2B), We sell to consumers (B2C), We have subscription based revenueModerate (one product but multiple platforms, or multiple products but only one version and/or platform for each)21 - 50Amazing benefits (Company transportation, free food, sabbaticals, etc.), Equity, Maternity time off and/or paternity time off more than FMLA89000100000
10
I do frontline support only3 to 4 yearsFull-time: 30 hours or more100% of the time5 to 9 yearsFALSEChanged companies?Male$$ (e.g. Tallinn, San Antonio, Bucharest, Santiago)North America251 to 500We sell to consumers (B2C), We have subscription based revenue, We sell to other businesses (B2B)Complex (multiple products and features, multiple platforms, etc)21 - 50Medical benefits (partially paid -> 100%), Bonuses, Work from home policy$45,000$52,000
11
I manage a team and do some frontline support1 to 3 yearsFull-time: 30 hours or moreOccasionally (regularly but less than 50% of the time)10+ yearsTRUENeitherFemale$$$ (e.g. Nashville, Birmingham, Vienna, Austin, Las Vegas, Tel Aviv)North America51 to 100We sell to other businesses (B2B), We have subscription based revenueModerate (one product but multiple platforms, or multiple products but only one version and/or platform for each)Fewer than 5Amazing benefits (Company transportation, free food, sabbaticals, etc.), Work from home policy, Medical benefits (partially paid -> 100%)$39,678$39,678
12
I do frontline support only1 to 3 yearsFull-time: 30 hours or moreNo1 to 3 yearsFALSEBeen promoted within your company?Female$$$ (e.g. Nashville, Birmingham, Vienna, Austin, Las Vegas, Tel Aviv)North America101 to 250We sell to other businesses (B2B)Moderate (one product but multiple platforms, or multiple products but only one version and/or platform for each)Fewer than 5Bonuses, Amazing benefits (Company transportation, free food, sabbaticals, etc.), Professional development budget (conferences, continuing education, seminars, books), Maternity time off and/or paternity time off more than FMLA, 401K or other retirement plan options, Medical benefits (partially paid -> 100%)$45,000$61,800
13
I manage a team and do some frontline supportFewer than 6 monthsFull-time: 30 hours or moreNo1 to 3 yearsTRUEBeen promoted within your company?Female$$$$ (e.g. San Francisco, Hong Kong, Sydney, London, Paris, New York)North America51 to 100We sell to other businesses (B2B)Complex (multiple products and features, multiple platforms, etc)Fewer than 5Professional development budget (conferences, continuing education, seminars, books), Maternity time off and/or paternity time off more than FMLA, 401K or other retirement plan options, Medical benefits (partially paid -> 100%), Bonuses, Amazing benefits (Company transportation, free food, sabbaticals, etc.), Equity, Work from home policyn/a$90,000
14
I manage a team and do some frontline support1 to 3 yearsFull-time: 30 hours or moreOccasionally (regularly but less than 50% of the time)3 to 4 yearsFALSENeitherFemale$$$$ (e.g. San Francisco, Hong Kong, Sydney, London, Paris, New York)North AmericaFewer than 50We sell to consumers (B2C), We have subscription based revenue, We sell to other businesses (B2B)Complex (multiple products and features, multiple platforms, etc)Fewer than 5Medical benefits (partially paid -> 100%), Equity, flexible vacation/time off55,000$65,000
15
I do frontline support only10+ yearsFull-time: 30 hours or more50% of the time10+ yearsTRUENeitherMale$$$$ (e.g. San Francisco, Hong Kong, Sydney, London, Paris, New York)North AmericaFewer than 50We have sales based revenueComplex (multiple products and features, multiple platforms, etc)5 - 20I don't recieve any other forms of compensation6500069,000
16
I do frontline support only1 to 3 yearsFull-time: 30 hours or more100% of the time5 to 9 yearsFALSENeitherMale$$$ (e.g. Nashville, Birmingham, Vienna, Austin, Las Vegas, Tel Aviv)North AmericaFewer than 50We sell to other businesses (B2B), We have subscription based revenueComplex (multiple products and features, multiple platforms, etc)Fewer than 5Medical benefits (partially paid -> 100%), Bonuses, Work from home policy, Professional development budget (conferences, continuing education, seminars, books), 401K or other retirement plan options$62,000$65,000
17
I manage a team and do some frontline support1 to 3 yearsFull-time: 30 hours or more100% of the time10+ yearsTRUENeitherFemale$$$ (e.g. Nashville, Birmingham, Vienna, Austin, Las Vegas, Tel Aviv)Australia/OceaniaFewer than 50We sell to other businesses (B2B), We have subscription based revenueSimple (single page application, one product or one feature set, one platform, etc)5 - 20Equity, Medical benefits (partially paid -> 100%)$76,000$85,000
18
I manage a team and do some frontline support1 to 3 yearsFull-time: 30 hours or moreNo1 to 3 yearsTRUEBeen promoted within your company?Male$$ (e.g. Tallinn, San Antonio, Bucharest, Santiago)North AmericaFewer than 50We sell to consumers (B2C)Simple (single page application, one product or one feature set, one platform, etc)Fewer than 5Professional development budget (conferences, continuing education, seminars, books), 401K or other retirement plan options, Medical benefits (partially paid -> 100%), Bonuses$40,000$45,000
19
I am in a director or leadership role on a support team2 to 3 yearsFull-time: 30 hours or more100% of the time10+ yearsFALSENeitherMale$$ (e.g. Tallinn, San Antonio, Bucharest, Santiago)North America101 to 250We sell to other businesses (B2B), We have subscription based revenue, We have sales based revenueComplex (multiple products and features, multiple platforms, etc)21 - 50Work from home policy, Professional development budget (conferences, continuing education, seminars, books), Maternity time off and/or paternity time off more than FMLA, 401K or other retirement plan options, Medical benefits (partially paid -> 100%), Equity$110,000$123,000
20
I manage a team and do some frontline support7 months to 1 yearFull-time: 30 hours or moreOccasionally (regularly but less than 50% of the time)5 to 9 yearsFALSEBeen promoted within your company?Female$$$ (e.g. Nashville, Birmingham, Vienna, Austin, Las Vegas, Tel Aviv)North America101 to 250We sell to other businesses (B2B)Moderate (one product but multiple platforms, or multiple products but only one version and/or platform for each)5 - 20Medical benefits (partially paid -> 100%), Work from home policy, Maternity time off and/or paternity time off more than FMLA, 401K or other retirement plan options$52,000$52,000
21
I manage a team and do some frontline support5 to 9 yearsFull-time: 30 hours or more100% of the time5 to 9 yearsFALSENeitherMale$$$ (e.g. Nashville, Birmingham, Vienna, Austin, Las Vegas, Tel Aviv)North America51 to 100We sell to other businesses (B2B), We have subscription based revenueModerate (one product but multiple platforms, or multiple products but only one version and/or platform for each)5 - 20Bonuses, Amazing benefits (Company transportation, free food, sabbaticals, etc.), Work from home policy, Professional development budget (conferences, continuing education, seminars, books), Maternity time off and/or paternity time off more than FMLA, 401K or other retirement plan options, Medical benefits (partially paid -> 100%)$72,000$76,000
22
I am in a director or leadership role on a support team1 to 3 yearsFull-time: 30 hours or moreNo5 to 9 yearsFALSENeitherMale$$$ (e.g. Nashville, Birmingham, Vienna, Austin, Las Vegas, Tel Aviv)North AmericaFewer than 50We sell to consumers (B2C), We have subscription based revenue, We have sales based revenueSimple (single page application, one product or one feature set, one platform, etc)51-100Professional development budget (conferences, continuing education, seminars, books), Medical benefits (partially paid -> 100%)$47,574$51,538
23
I do frontline support only1 to 3 yearsFull-time: 30 hours or more100% of the time5 to 9 yearsFALSEChanged companies?Female$$ (e.g. Tallinn, San Antonio, Bucharest, Santiago)North America51 to 100We have sales based revenueSimple (single page application, one product or one feature set, one platform, etc)Fewer than 5Medical benefits (partially paid -> 100%), Amazing benefits (Company transportation, free food, sabbaticals, etc.), Equity, Work from home policy, Professional development budget (conferences, continuing education, seminars, books), Maternity time off and/or paternity time off more than FMLA, 401K or other retirement plan optionsNA65,000
24
I am in a director or leadership role on a support teamFewer than 6 monthsFull-time: 30 hours or more100% of the time3 to 4 yearsFALSEChanged companies?Non-binary/ third gender$$$ (e.g. Nashville, Birmingham, Vienna, Austin, Las Vegas, Tel Aviv)North AmericaFewer than 50We sell to other businesses (B2B), We have sales based revenueModerate (one product but multiple platforms, or multiple products but only one version and/or platform for each)Fewer than 5Professional development budget (conferences, continuing education, seminars, books), Medical benefits (partially paid -> 100%), Equity, Work from home policyn/a$90,000
25
I only manage a support teamFewer than 6 monthsFull-time: 30 hours or more100% of the time5 to 9 yearsTRUEBeen promoted within your company?Male$$$ (e.g. Nashville, Birmingham, Vienna, Austin, Las Vegas, Tel Aviv)North America101 to 250We sell to other businesses (B2B), We have subscription based revenueModerate (one product but multiple platforms, or multiple products but only one version and/or platform for each)21 - 50Amazing benefits (Company transportation, free food, sabbaticals, etc.), Equity, Work from home policy, Maternity time off and/or paternity time off more than FMLA, 401K or other retirement plan options, Medical benefits (partially paid -> 100%)$130,000$150,000
26
I manage a team and do some frontline supportFewer than 6 monthsFull-time: 30 hours or more100% of the time10+ yearsFALSEBeen promoted within your company?Male$$$ (e.g. Nashville, Birmingham, Vienna, Austin, Las Vegas, Tel Aviv)North America101 to 250We sell to consumers (B2C), We have subscription based revenue, We sell to other businesses (B2B)Moderate (one product but multiple platforms, or multiple products but only one version and/or platform for each)21 - 50Maternity time off and/or paternity time off more than FMLA, 401K or other retirement plan options, Medical benefits (partially paid -> 100%), Bonuses, Amazing benefits (Company transportation, free food, sabbaticals, etc.), Work from home policy, Professional development budget (conferences, continuing education, seminars, books)7000078000
27
I manage a team and do some frontline support1 to 3 yearsFull-time: 30 hours or moreOccasionally (regularly but less than 50% of the time)10+ yearsTRUENeitherMale$$$ (e.g. Nashville, Birmingham, Vienna, Austin, Las Vegas, Tel Aviv)North America1,001 to 5,000We sell to other businesses (B2B), We sell to enterprise or government (B2E), We have sales based revenueComplex (multiple products and features, multiple platforms, etc)101-500Equity, Medical benefits (partially paid -> 100%)$110,000$115,000
28
I am in a director or leadership role on a support team5 to 9 yearsFull-time: 30 hours or moreNo10+ yearsTRUEBeen promoted within your company?Male$$$ (e.g. Nashville, Birmingham, Vienna, Austin, Las Vegas, Tel Aviv)North America101 to 250We sell to enterprise or government (B2E)Complex (multiple products and features, multiple platforms, etc)21 - 50Medical benefits (partially paid -> 100%), Bonuses, 401K or other retirement plan optionsn/a$175,000
29
I am in a director or leadership role on a support teamFewer than 6 monthsFull-time: 30 hours or moreNo10+ yearsFALSEBeen promoted within your company?Male$$ (e.g. Tallinn, San Antonio, Santiago)North America101 to 250We sell to other businesses (B2B)Complex (multiple products and features, multiple platforms, etc)51-100Amazing benefits (Company transportation, free food, sabbaticals, etc.), Equity, Work from home policy, Medical benefits (partially paid -> 100%), Bonuses125000135000
30
I do frontline support only3 to 4 yearsFull-time: 30 hours or moreOccasionally (regularly but less than 50% of the time)3 to 4 yearsTRUEChanged roles within your company?Female$$$ (e.g. Nashville, Birmingham (US), Vienna, Austin, Las Vegas, Tel Aviv)North AmericaFewer than 50We sell to enterprise or government (B2E), We have subscription based revenueComplex (multiple products and features, multiple platforms, etc)Fewer than 5Medical benefits (partially paid -> 100%), Amazing benefits (Company transportation, free food, sabbaticals, etc.), Work from home policy, Professional development budget (conferences, continuing education, seminars, books), 401K or other retirement plan options$45,000$48,000
31
I manage a team and do some frontline support1 to 3 yearsFull-time: 30 hours or moreNo5 to 9 yearsTRUEBeen promoted within your company?Male$$$$ (e.g. San Francisco, Hong Kong, Sydney, London, Paris, New York)North America101 to 250We sell to other businesses (B2B), We have subscription based revenueComplex (multiple products and features, multiple platforms, etc)5 - 20Professional development budget (conferences, continuing education, seminars, books), Maternity time off and/or paternity time off more than FMLA, 401K or other retirement plan options, Medical benefits (partially paid -> 100%), Amazing benefits (Company transportation, free food, sabbaticals, etc.), Equity$105,000$105,000
32
I do frontline support onlyFewer than 6 monthsFull-time: 30 hours or more100% of the time7 months to 1 yearFALSEChanged companies?Male$ (e.g. Manila, Delhi, Hanoi)North America501 to 1,000We sell to consumers (B2C), We have subscription based revenue, We have sales based revenueComplex (multiple products and features, multiple platforms, etc)101-500Medical benefits (partially paid -> 100%), Amazing benefits (Company transportation, free food, sabbaticals, etc.), Work from home policy, Professional development budget (conferences, continuing education, seminars, books), Maternity time off and/or paternity time off more than FMLA, 401K or other retirement plan optionsNA$52,091
33
I manage a team and do some frontline support1 to 3 yearsFull-time: 30 hours or moreNo5 to 9 yearsTRUEBeen promoted within your company?Male$$$ (e.g. Nashville, Birmingham (US), Vienna, Austin, Las Vegas, Tel Aviv)North AmericaFewer than 50We have sales based revenue, We sell to consumers (B2C)Moderate (one product but multiple platforms, or multiple products but only one version and/or platform for each)5 - 20Professional development budget (conferences, continuing education, seminars, books), 401K or other retirement plan options, Bonuses, Work from home policy$40,000$42,000
34
I do frontline support only7 months to 1 yearFull-time: 30 hours or more100% of the time1 to 3 yearsFALSENeitherMale$$ (e.g. Tallinn, San Antonio, Santiago)North America501 to 1,000We have subscription based revenueComplex (multiple products and features, multiple platforms, etc)101-500Amazing benefits (Company transportation, free food, sabbaticals, etc.), Professional development budget (conferences, continuing education, seminars, books), Maternity time off and/or paternity time off more than FMLA$52,000$52,000
35
I do frontline support only1 to 3 yearsFull-time: 30 hours or moreNo3 to 4 yearsFALSEBeen promoted within your company?Female$$ (e.g. Tallinn, San Antonio, Santiago)North AmericaFewer than 50We sell to other businesses (B2B), We sell to consumers (B2C), We have sales based revenueModerate (one product but multiple platforms, or multiple products but only one version and/or platform for each)5 - 20Medical benefits (partially paid -> 100%), Bonuses, Equity, Work from home policy, Professional development budget (conferences, continuing education, seminars, books), Maternity time off and/or paternity time off more than FMLA, 401K or other retirement plan options$56,000$63,500
36
I do frontline support only3 to 4 yearsFull-time: 30 hours or more100% of the time10+ yearsTRUEBeen promoted within your company?Female$$ (e.g. Tallinn, San Antonio, Santiago)North AmericaFewer than 50We sell to other businesses (B2B), We have subscription based revenue, We have sales based revenueComplex (multiple products and features, multiple platforms, etc)Fewer than 5Medical benefits (partially paid -> 100%), Amazing benefits (Company transportation, free food, sabbaticals, etc.), Work from home policy, Professional development budget (conferences, continuing education, seminars, books)$67,000$72,000
37
I am in a director or leadership role on a support team1 to 3 yearsFull-time: 30 hours or moreNo10+ yearsFALSENeitherFemale$$$ (e.g. Nashville, Birmingham (US), Vienna, Austin, Las Vegas, Tel Aviv)North America251 to 500We sell to enterprise or government (B2E), We have subscription based revenue, We have sales based revenueComplex (multiple products and features, multiple platforms, etc)5 - 20Professional development budget (conferences, continuing education, seminars, books), 401K or other retirement plan options, Medical benefits (partially paid -> 100%), Bonuses$96,000$98,000
38
I do frontline support only1 to 3 yearsFull-time: 30 hours or moreNo5 to 9 yearsFALSEChanged roles within your company?Male$$$$ (e.g. San Francisco, Hong Kong, Sydney, London, Paris, New York)North America51 to 100We have subscription based revenue, We have sales based revenue, We sell to other businesses (B2B)Complex (multiple products and features, multiple platforms, etc)5 - 20Professional development budget (conferences, continuing education, seminars, books), Maternity time off and/or paternity time off more than FMLA, 401K or other retirement plan options, Medical benefits (partially paid -> 100%), Amazing benefits (Company transportation, free food, sabbaticals, etc.)$72,000$79,000
39
I am in a director or leadership role on a support team1 to 3 yearsFull-time: 30 hours or moreNo1 to 3 yearsFALSENeitherMale$$ (e.g. Tallinn, San Antonio, Santiago)North AmericaFewer than 50We sell to other businesses (B2B)Moderate (one product but multiple platforms, or multiple products but only one version and/or platform for each)Fewer than 5Work from home policy, Medical benefits (partially paid -> 100%), Equity$47,500$47,500
40
I am in a director or leadership role on a support teamFewer than 6 monthsFull-time: 30 hours or moreNo5 to 9 yearsFALSEChanged companies?Male$$$$ (e.g. San Francisco, Hong Kong, Sydney, London, Paris, New York)North AmericaFewer than 50We sell to consumers (B2C)Moderate (one product but multiple platforms, or multiple products but only one version and/or platform for each)5 - 20401K or other retirement plan options, Medical benefits (partially paid -> 100%), Bonuses$60,000$70,000
41
I do frontline support onlyFewer than 6 monthsFull-time: 30 hours or more100% of the time3 to 4 yearsTRUEChanged companies?Female$$$$ (e.g. San Francisco, Hong Kong, Sydney, London, Paris, New York)North AmericaFewer than 50We sell to other businesses (B2B), We sell to consumers (B2C), We have subscription based revenueModerate (one product but multiple platforms, or multiple products but only one version and/or platform for each)5 - 20Equity, Professional development budget (conferences, continuing education, seminars, books), Maternity time off and/or paternity time off more than FMLA, Medical benefits (partially paid -> 100%)$34,320$80,000
42
I manage a team and do some frontline support1 to 3 yearsFull-time: 30 hours or more100% of the time3 to 4 yearsFALSEBeen promoted within your company?Male$$ (e.g. Tallinn, San Antonio, Santiago)North America251 to 500We sell to other businesses (B2B), We have subscription based revenue, We have sales based revenueComplex (multiple products and features, multiple platforms, etc)5 - 20Medical benefits (partially paid -> 100%), Professional development budget (conferences, continuing education, seminars, books), Maternity time off and/or paternity time off more than FMLA, 401K or other retirement plan options, Bonuses, Amazing benefits (Company transportation, free food, sabbaticals, etc.), Equity, Work from home policy, ESPP$152,000$160,000
43
I manage a team and do some frontline supportFewer than 6 monthsFull-time: 30 hours or more100% of the time5 to 9 yearsFALSEChanged companies?Female$$$$ (e.g. San Francisco, Hong Kong, Sydney, London, Paris, New York)North AmericaFewer than 50We sell to other businesses (B2B)Moderate (one product but multiple platforms, or multiple products but only one version and/or platform for each)Fewer than 5Work from home policy, Professional development budget (conferences, continuing education, seminars, books), Maternity time off and/or paternity time off more than FMLA, 401K or other retirement plan options, Medical benefits (partially paid -> 100%), Equity$90,000$90,000
44
I do frontline support only3 to 4 yearsFull-time: 30 hours or more100% of the time5 to 9 yearsTRUENeitherFemale$$$$ (e.g. San Francisco, Hong Kong, Sydney, London, Paris, New York)North America101 to 250We sell to enterprise or government (B2E), We have subscription based revenue, We sell to other businesses (B2B), We sell to consumers (B2C)Moderate (one product but multiple platforms, or multiple products but only one version and/or platform for each)21 - 50Medical benefits (partially paid -> 100%), Maternity time off and/or paternity time off more than FMLA$86,000$88,000
45
I only manage a support team1 to 3 yearsFull-time: 30 hours or moreNo5 to 9 yearsFALSEBeen promoted within your company?Female$$$ (e.g. Nashville, Birmingham (US), Vienna, Austin, Las Vegas, Tel Aviv)North America101 to 250We sell to enterprise or government (B2E), We have subscription based revenue, We have sales based revenue, We sell to other businesses (B2B)Complex (multiple products and features, multiple platforms, etc)5 - 20Equity, Work from home policy, Maternity time off and/or paternity time off more than FMLA, 401K or other retirement plan options, Medical benefits (partially paid -> 100%), Bonuses78,000$90,000
46
I do frontline support onlyFewer than 6 monthsFull-time: 30 hours or moreNo1 to 3 yearsFALSEChanged companies?Female$$$$ (e.g. San Francisco, Hong Kong, Sydney, London, Paris, New York)North AmericaFewer than 50We sell to consumers (B2C)Simple (single page application, one product or one feature set, one platform, etc)Fewer than 5Medical benefits (partially paid -> 100%), EquityN/A$85,000
47
I am in a director or leadership role on a support team1 to 3 yearsFull-time: 30 hours or moreNo5 to 9 yearsFALSEBeen promoted within your company?Female$$$$ (e.g. San Francisco, Hong Kong, Sydney, London, Paris, New York)North America51 to 100We sell to other businesses (B2B)Complex (multiple products and features, multiple platforms, etc)5 - 20Maternity time off and/or paternity time off more than FMLA, 401K or other retirement plan options, Medical benefits (partially paid -> 100%), Bonuses, Amazing benefits (Company transportation, free food, sabbaticals, etc.), Equity, Work from home policy, Professional development budget (conferences, continuing education, seminars, books)$95,000$105,000
48
I manage a team and do some frontline support1 to 3 yearsFull-time: 30 hours or moreOccasionally (regularly but less than 50% of the time)3 to 4 yearsFALSENeitherFemale$$$ (e.g. Nashville, Birmingham (US), Vienna, Austin, Las Vegas, Tel Aviv)North AmericaFewer than 50We sell to other businesses (B2B), We sell to consumers (B2C), We have subscription based revenue, We have sales based revenueModerate (one product but multiple platforms, or multiple products but only one version and/or platform for each)Fewer than 5Maternity time off and/or paternity time off more than FMLA, 401K or other retirement plan options, Medical benefits (partially paid -> 100%), Bonuses, Work from home policy$52,000$53,560
49
I only manage a support team1 to 3 yearsFull-time: 30 hours or moreNo1 to 3 yearsFALSENeitherFemale$$$ (e.g. Nashville, Birmingham (US), Vienna, Austin, Las Vegas, Tel Aviv)North AmericaFewer than 50We sell to consumers (B2C)Complex (multiple products and features, multiple platforms, etc)5 - 20Work from home policy, Maternity time off and/or paternity time off more than FMLA, Medical benefits (partially paid -> 100%), Bonuses, Amazing benefits (Company transportation, free food, sabbaticals, etc.), Equity, top-ups for parental leave, in-vitro fertilization benefits, top-ups for disability leave 43,62657,110
50
I do frontline support only1 to 3 yearsFull-time: 30 hours or moreNo1 to 3 yearsTRUEBeen promoted within your company?Female$$ (e.g. Tallinn, San Antonio, Santiago)North AmericaFewer than 50We sell to other businesses (B2B), We sell to consumers (B2C)Simple (single page application, one product or one feature set, one platform, etc)Fewer than 5Medical benefits (partially paid -> 100%), Equity, 401K or other retirement plan options, Snacks, provided lunch a couple times a month32,00040,000
51
I manage a team and do some frontline supportFewer than 6 monthsFull-time: 30 hours or moreNo5 to 9 yearsFALSEChanged companies?Male$$$$ (e.g. San Francisco, Hong Kong, Sydney, London, Paris, New York)North AmericaFewer than 50We sell to other businesses (B2B), We sell to consumers (B2C), We sell to enterprise or government (B2E), We have sales based revenueComplex (multiple products and features, multiple platforms, etc)21 - 50Medical benefits (partially paid -> 100%), Bonuses, 401K or other retirement plan options056000
52
I do frontline support only1 to 3 yearsFull-time: 30 hours or moreNo3 to 4 yearsTRUEBeen promoted within your company?Female$$$$ (e.g. San Francisco, Hong Kong, Sydney, London, Paris, New York)North America101 to 250We have subscription based revenue, We sell to other businesses (B2B)Moderate (one product but multiple platforms, or multiple products but only one version and/or platform for each)5 - 20Medical benefits (partially paid -> 100%), Professional development budget (conferences, continuing education, seminars, books)$33,312$34,108
53
I do frontline support only7 months to 1 yearFull-time: 30 hours or moreNo3 to 4 yearsFALSEChanged companies?Female$$$$ (e.g. San Francisco, Hong Kong, Sydney, London, Paris, New York)North America51 to 100We sell to consumers (B2C), We have subscription based revenueComplex (multiple products and features, multiple platforms, etc)Fewer than 5Amazing benefits (Company transportation, free food, sabbaticals, etc.), Maternity time off and/or paternity time off more than FMLA, 401K or other retirement plan options, Medical benefits (partially paid -> 100%)4000052000
54
I do frontline support onlyFewer than 6 monthsFull-time: 30 hours or moreOccasionally (regularly but less than 50% of the time)10+ yearsFALSEChanged companies?Female$$$ (e.g. Nashville, Birmingham (US), Vienna, Austin, Las Vegas, Tel Aviv)North America51 to 100We sell to other businesses (B2B)Complex (multiple products and features, multiple platforms, etc)Fewer than 5401K or other retirement plan options, Medical benefits (partially paid -> 100%), Amazing benefits (Company transportation, free food, sabbaticals, etc.), Professional development budget (conferences, continuing education, seminars, books)$00,000$58,000
55
I manage a team and do some frontline support1 to 3 yearsFull-time: 30 hours or more100% of the time5 to 9 yearsTRUEBeen promoted within your company?Female$$ (e.g. Tallinn, San Antonio, Santiago)North America5,001 to 10,000We sell to other businesses (B2B), We sell to enterprise or government (B2E), We have subscription based revenue, We have sales based revenueComplex (multiple products and features, multiple platforms, etc)21 - 50401K or other retirement plan options, Medical benefits (partially paid -> 100%), Work from home policy, Professional development budget (conferences, continuing education, seminars, books), Maternity time off and/or paternity time off more than FMLA5000055000
56
I manage a team and do some frontline support3 to 4 yearsFull-time: 30 hours or moreNo10+ yearsFALSENeitherFemale$$$ (e.g. Nashville, Birmingham (US), Vienna, Austin, Las Vegas, Tel Aviv)North America51 to 100We have subscription based revenueModerate (one product but multiple platforms, or multiple products but only one version and/or platform for each)5 - 20Medical benefits (partially paid -> 100%), Amazing benefits (Company transportation, free food, sabbaticals, etc.), Professional development budget (conferences, continuing education, seminars, books), Maternity time off and/or paternity time off more than FMLA$76,000$86,000
57
I only manage a support team1 to 3 yearsFull-time: 30 hours or moreNo1 to 3 yearsFALSEChanged companies?Female$$$$ (e.g. San Francisco, Hong Kong, Sydney, London, Paris, New York)North America1,001 to 5,000We sell to other businesses (B2B), We have subscription based revenueComplex (multiple products and features, multiple platforms, etc)5 - 20401K or other retirement plan options, Medical benefits (partially paid -> 100%), Bonuses, Amazing benefits (Company transportation, free food, sabbaticals, etc.), Equity$82,000$82,000
58
I manage a team and do some frontline support3 to 4 yearsFull-time: 30 hours or more100% of the time3 to 4 yearsTRUENeitherFemale$$ (e.g. Tallinn, San Antonio, Santiago)North America101 to 250We sell to other businesses (B2B)Moderate (one product but multiple platforms, or multiple products but only one version and/or platform for each)5 - 20Medical benefits (partially paid -> 100%), Bonuses, Work from home policy, 401K or other retirement plan options$55,000$60,000
59
I only manage a support team1 to 3 yearsFull-time: 30 hours or moreOccasionally (regularly but less than 50% of the time)5 to 9 yearsFALSENeitherMale$$ (e.g. Tallinn, San Antonio, Santiago)North AmericaMore than 10,000 employeesWe are non-profit/government organization, We have subscription based revenue, We have sales based revenue, We sell to other businesses (B2B), We sell to consumers (B2C), We sell to enterprise or government (B2E)Complex (multiple products and features, multiple platforms, etc)501 or moreMaternity time off and/or paternity time off more than FMLA, 401K or other retirement plan options, Medical benefits (partially paid -> 100%), Bonuses, Amazing benefits (Company transportation, free food, sabbaticals, etc.), Equity, Work from home policy, Professional development budget (conferences, continuing education, seminars, books)$86,000$95,000
60
I am in a director or leadership role on a support team7 months to 1 yearFull-time: 30 hours or more50% of the time3 to 4 yearsFALSEChanged companies?Male$$$ (e.g. Nashville, Birmingham (US), Vienna, Austin, Las Vegas, Tel Aviv)EuropeFewer than 50We sell to other businesses (B2B), We sell to consumers (B2C), We have subscription based revenueComplex (multiple products and features, multiple platforms, etc)Fewer than 5Bonuses, Equity, Work from home policy$40,000$55,000
61
I manage a team and do some frontline support7 months to 1 yearFull-time: 30 hours or more100% of the time3 to 4 yearsFALSEBeen promoted within your company?Male$ (e.g. Manila, Delhi, Hanoi)North America501 to 1,000We have subscription based revenue, We sell to other businesses (B2B), We sell to consumers (B2C), We sell to enterprise or government (B2E)Complex (multiple products and features, multiple platforms, etc)5 - 20Professional development budget (conferences, continuing education, seminars, books), I don't recieve any other forms of compensation, Amazing benefits (Company transportation, free food, sabbaticals, etc.), Work from home policy$55000$57,000
62
I manage a team and do some frontline support7 months to 1 yearFull-time: 30 hours or more100% of the time5 to 9 yearsFALSEChanged roles within your company?Male$$$$ (e.g. San Francisco, Hong Kong, Sydney, London, Paris, New York)Remote501 to 1,000We have subscription based revenueModerate (one product but multiple platforms, or multiple products but only one version and/or platform for each)101-500Work from home policy, Maternity time off and/or paternity time off more than FMLA60,00062,500
63
I manage a team and do some frontline support1 to 3 yearsFull-time: 30 hours or moreNo5 to 9 yearsTRUEBeen promoted within your company?Male$$$$ (e.g. San Francisco, Hong Kong, Sydney, London, Paris, New York)North America51 to 100We sell to consumers (B2C)Complex (multiple products and features, multiple platforms, etc)Fewer than 5Medical benefits (partially paid -> 100%), Bonuses, Amazing benefits (Company transportation, free food, sabbaticals, etc.), Equity, Work from home policy, Professional development budget (conferences, continuing education, seminars, books), Maternity time off and/or paternity time off more than FMLA, 401K or other retirement plan options$90,000$105,000
64
I am in a director or leadership role on a support team1 to 3 yearsFull-time: 30 hours or moreOccasionally (regularly but less than 50% of the time)10+ yearsFALSENeitherMale$$$ (e.g. Nashville, Birmingham (US), Vienna, Austin, Las Vegas, Tel Aviv)North America251 to 500We sell to other businesses (B2B)Complex (multiple products and features, multiple platforms, etc)51-100Bonuses, Amazing benefits (Company transportation, free food, sabbaticals, etc.), Work from home policy, 401K or other retirement plan options, Medical benefits (partially paid -> 100%)160000167000
65
I am in a director or leadership role on a support team1 to 3 yearsFull-time: 30 hours or more100% of the time5 to 9 yearsFALSENeitherMale$$$ (e.g. Nashville, Birmingham (US), Vienna, Austin, Las Vegas, Tel Aviv)North AmericaFewer than 50We sell to other businesses (B2B), We sell to consumers (B2C), We have subscription based revenue, We have sales based revenueModerate (one product but multiple platforms, or multiple products but only one version and/or platform for each)Fewer than 5Medical benefits (partially paid -> 100%), Equity, Professional development budget (conferences, continuing education, seminars, books)$100,000$100,000
66
I am in a director or leadership role on a support teamFewer than 6 monthsFull-time: 30 hours or moreNo3 to 4 yearsFALSEBeen promoted within your company?Male$$ (e.g. Tallinn, San Antonio, Santiago)Europe251 to 500, web service gamingModerate (one product but multiple platforms, or multiple products but only one version and/or platform for each)21 - 50Medical benefits (partially paid -> 100%), Bonuses, Amazing benefits (Company transportation, free food, sabbaticals, etc.), Professional development budget (conferences, continuing education, seminars, books)26,000 28,500
67
I only manage a support team1 to 3 yearsFull-time: 30 hours or moreNo5 to 9 yearsFALSENeitherFemale$$$$ (e.g. San Francisco, Hong Kong, Sydney, London, Paris, New York)Europe1,001 to 5,000We sell to other businesses (B2B)Moderate (one product but multiple platforms, or multiple products but only one version and/or platform for each)101-500Medical benefits (partially paid -> 100%), Amazing benefits (Company transportation, free food, sabbaticals, etc.), Equity, Work from home policy, Professional development budget (conferences, continuing education, seminars, books)$72,850$83,900
68
I manage a team and do some frontline support7 months to 1 yearFull-time: 30 hours or moreNo3 to 4 yearsFALSEBeen promoted within your company?Female$$$ (e.g. Nashville, Birmingham (US), Vienna, Austin, Las Vegas, Tel Aviv)North America51 to 100We sell to other businesses (B2B)Moderate (one product but multiple platforms, or multiple products but only one version and/or platform for each)5 - 20Bonuses$58,000$65,000
69
I do frontline support only1 to 3 yearsFull-time: 30 hours or moreOccasionally (regularly but less than 50% of the time)3 to 4 yearsTRUEBeen promoted within your company?Female$ (e.g. Manila, Delhi, Hanoi)Asia51 to 100We sell to other businesses (B2B)Moderate (one product but multiple platforms, or multiple products but only one version and/or platform for each)5 - 20Medical benefits (partially paid -> 100%), Amazing benefits (Company transportation, free food, sabbaticals, etc.), Work from home policy, Professional development budget (conferences, continuing education, seminars, books)$10,000$15,000
70
I am in a director or leadership role on a support teamFewer than 6 monthsFull-time: 30 hours or more100% of the time10+ yearsFALSEChanged companies?Female$$$ (e.g. Nashville, Birmingham (US), Vienna, Austin, Las Vegas, Tel Aviv)North AmericaFewer than 50We sell to other businesses (B2B), We sell to enterprise or government (B2E), We have sales based revenueModerate (one product but multiple platforms, or multiple products but only one version and/or platform for each)Fewer than 5Work from home policy, Equitydifferent, but similar role $95,000$60,000
71
I manage a team and do some frontline support7 months to 1 yearFull-time: 30 hours or more100% of the time5 to 9 yearsFALSEBeen promoted within your company?Male$$ (e.g. Tallinn, San Antonio, Santiago)North America251 to 500We sell to other businesses (B2B), We sell to enterprise or government (B2E)Complex (multiple products and features, multiple platforms, etc)51-100Medical benefits (partially paid -> 100%), Bonuses, Work from home policy, Professional development budget (conferences, continuing education, seminars, books), Maternity time off and/or paternity time off more than FMLA, 401K or other retirement plan options110,000112,000
72
I manage a team and do some frontline support3 to 4 yearsFull-time: 30 hours or moreNo5 to 9 yearsTRUENeitherFemale$$$$ (e.g. San Francisco, Hong Kong, Sydney, London, Paris, New York)North America51 to 100We sell to consumers (B2C), We have subscription based revenue, We have sales based revenueComplex (multiple products and features, multiple platforms, etc)5 - 20401K or other retirement plan options, Medical benefits (partially paid -> 100%), Bonuses, Amazing benefits (Company transportation, free food, sabbaticals, etc.), Equity, Professional development budget (conferences, continuing education, seminars, books)$100,000$109,000
73
I manage a team and do some frontline support1 to 3 yearsFull-time: 30 hours or moreNo3 to 4 yearsFALSENeitherFemale$$$ (e.g. Nashville, Birmingham (US), Vienna, Austin, Las Vegas, Tel Aviv)Asia51 to 100We sell to consumers (B2C)Moderate (one product but multiple platforms, or multiple products but only one version and/or platform for each)21 - 50Medical benefits (partially paid -> 100%), Bonuses$45,000$45,000
74
I do frontline support only5 to 9 yearsFull-time: 30 hours or more100% of the time1 to 3 yearsFALSEBeen promoted within your company?Female$$$ (e.g. Nashville, Birmingham (US), Vienna, Austin, Las Vegas, Tel Aviv)North America101 to 250We sell to other businesses (B2B), We have subscription based revenueComplex (multiple products and features, multiple platforms, etc)5 - 20Medical benefits (partially paid -> 100%), Bonuses, Equity, Work from home policy, Professional development budget (conferences, continuing education, seminars, books), Maternity time off and/or paternity time off more than FMLA, 401K or other retirement plan options7900082000
75
I am in a director or leadership role on a support team7 months to 1 yearFull-time: 30 hours or moreNo1 to 3 yearsFALSEBeen promoted within your company?Male$$$$ (e.g. San Francisco, Hong Kong, Sydney, London, Paris, New York)North America101 to 250We sell to other businesses (B2B), We sell to enterprise or government (B2E), We have subscription based revenue, We have sales based revenueModerate (one product but multiple platforms, or multiple products but only one version and/or platform for each)21 - 50Medical benefits (partially paid -> 100%), Amazing benefits (Company transportation, free food, sabbaticals, etc.), Equity, Professional development budget (conferences, continuing education, seminars, books), 401K or other retirement plan options46,000$46,000
76
I am in a director or leadership role on a support team1 to 3 yearsFull-time: 30 hours or moreNo5 to 9 yearsFALSEBeen promoted within your company?Male$$ (e.g. Tallinn, San Antonio, Santiago)Europe101 to 250We sell to other businesses (B2B)Moderate (one product but multiple platforms, or multiple products but only one version and/or platform for each)5 - 20Medical benefits (partially paid -> 100%), Bonuses, Amazing benefits (Company transportation, free food, sabbaticals, etc.), Equity, Professional development budget (conferences, continuing education, seminars, books), Maternity time off and/or paternity time off more than FMLA, 401K or other retirement plan options62,00062,000
77
I do frontline support only1 to 3 yearsFull-time: 30 hours or more100% of the time10+ yearsFALSENeitherMale$$$$ (e.g. San Francisco, Hong Kong, Sydney, London, Paris, New York)North America501 to 1,000We have subscription based revenue, We sell to other businesses (B2B), We sell to consumers (B2C), We sell to enterprise or government (B2E)Moderate (one product but multiple platforms, or multiple products but only one version and/or platform for each)51-100Bonuses, Equity, Work from home policy, Professional development budget (conferences, continuing education, seminars, books), Maternity time off and/or paternity time off more than FMLA90000100000
78
I do frontline support only7 months to 1 yearFull-time: 30 hours or moreNo7 months to 1 yearFALSENeitherFemale$$$$ (e.g. San Francisco, Hong Kong, Sydney, London, Paris, New York)North America101 to 250We have subscription based revenueModerate (one product but multiple platforms, or multiple products but only one version and/or platform for each)Fewer than 5401K or other retirement plan options, Medical benefits (partially paid -> 100%), Amazing benefits (Company transportation, free food, sabbaticals, etc.), Work from home policy, Professional development budget (conferences, continuing education, seminars, books), Maternity time off and/or paternity time off more than FMLA$45,000$49,000
79
I manage a team and do some frontline supportFewer than 6 monthsFull-time: 30 hours or moreNo5 to 9 yearsFALSEBeen promoted within your company?Male$$$$ (e.g. San Francisco, Hong Kong, Sydney, London, Paris, New York)North America101 to 250We sell to other businesses (B2B)Complex (multiple products and features, multiple platforms, etc)5 - 20Medical benefits (partially paid -> 100%), Amazing benefits (Company transportation, free food, sabbaticals, etc.), Work from home policy, Maternity time off and/or paternity time off more than FMLA$55,000$65,000
80
I do frontline support only1 to 3 yearsFull-time: 30 hours or moreOccasionally (regularly but less than 50% of the time)3 to 4 yearsFALSENeitherFemale$$$ (e.g. Nashville, Birmingham (US), Vienna, Austin, Las Vegas, Tel Aviv)North AmericaFewer than 50We have subscription based revenueModerate (one product but multiple platforms, or multiple products but only one version and/or platform for each)5 - 20401K or other retirement plan options, Medical benefits (partially paid -> 100%), Bonuses, Equity, Work from home policy, Maternity time off and/or paternity time off more than FMLA3675039000
81
I manage a team and do some frontline support1 to 3 yearsFull-time: 30 hours or more100% of the time1 to 3 yearsTRUENeitherFemale$$$$ (e.g. San Francisco, Hong Kong, Sydney, London, Paris, New York)North America501 to 1,000We sell to other businesses (B2B), We sell to consumers (B2C), We sell to enterprise or government (B2E), We have subscription based revenueComplex (multiple products and features, multiple platforms, etc)51-100401K or other retirement plan options, Medical benefits (partially paid -> 100%), Amazing benefits (Company transportation, free food, sabbaticals, etc.), Equity, Work from home policy, Professional development budget (conferences, continuing education, seminars, books), Maternity time off and/or paternity time off more than FMLA$125,000$128,450
82
I manage a team and do some frontline support3 to 4 yearsFull-time: 30 hours or moreNo3 to 4 yearsFALSENeitherMale$$ (e.g. Tallinn, San Antonio, Santiago)North America501 to 1,000We sell to consumers (B2C)Complex (multiple products and features, multiple platforms, etc)51-100Bonuses, Amazing benefits (Company transportation, free food, sabbaticals, etc.), Equity, Professional development budget (conferences, continuing education, seminars, books), Maternity time off and/or paternity time off more than FMLA, 401K or other retirement plan options, Medical benefits (partially paid -> 100%)$40,000$43,000
83
I do frontline support onlyFewer than 6 monthsFull-time: 30 hours or moreNo7 months to 1 yearFALSENeitherFemale$$$ (e.g. Nashville, Birmingham (US), Vienna, Austin, Las Vegas, Tel Aviv)North America251 to 500We sell to other businesses (B2B)Complex (multiple products and features, multiple platforms, etc)5 - 20Medical benefits (partially paid -> 100%), Bonuses, Amazing benefits (Company transportation, free food, sabbaticals, etc.), Work from home policy, Maternity time off and/or paternity time off more than FMLA, 401K or other retirement plan options48,000$48,000
84
I do frontline support only1 to 3 yearsFull-time: 30 hours or more100% of the time10+ yearsFALSENeitherMale$$$$ (e.g. San Francisco, Hong Kong, Sydney, London, Paris, New York)North America501 to 1,000We sell to other businesses (B2B), We sell to consumers (B2C), We sell to enterprise or government (B2E), We have subscription based revenue, We have sales based revenueComplex (multiple products and features, multiple platforms, etc)101-500401K or other retirement plan options, Medical benefits (partially paid -> 100%), Bonuses, Amazing benefits (Company transportation, free food, sabbaticals, etc.), Equity, Work from home policy, Professional development budget (conferences, continuing education, seminars, books), Maternity time off and/or paternity time off more than FMLA$82,000$85,000
85
I do frontline support only7 months to 1 yearFull-time: 30 hours or more100% of the time10+ yearsFALSEChanged companies?Male$$$$ (e.g. San Francisco, Hong Kong, Sydney, London, Paris, New York)North America501 to 1,000We have sales based revenue, We sell to other businesses (B2B), We sell to consumers (B2C), We sell to enterprise or government (B2E), We have subscription based revenueComplex (multiple products and features, multiple platforms, etc)101-500401K or other retirement plan options, Medical benefits (partially paid -> 100%), Bonuses, Amazing benefits (Company transportation, free food, sabbaticals, etc.), Equity, Work from home policy, Professional development budget (conferences, continuing education, seminars, books), Maternity time off and/or paternity time off more than FMLA$75,000$75,000
86
I am in a director or leadership role on a support team7 months to 1 yearFull-time: 30 hours or more50% of the time3 to 4 yearsFALSEChanged roles within your company?Female$$$$ (e.g. San Francisco, Hong Kong, Sydney, London, Paris, New York)North AmericaFewer than 50We sell to other businesses (B2B)Moderate (one product but multiple platforms, or multiple products but only one version and/or platform for each)Fewer than 5Work from home policy, Professional development budget (conferences, continuing education, seminars, books), Maternity time off and/or paternity time off more than FMLA, 401K or other retirement plan options, Medical benefits (partially paid -> 100%), Amazing benefits (Company transportation, free food, sabbaticals, etc.), Equity9000090000
87
I manage a team and do some frontline support1 to 3 yearsFull-time: 30 hours or more100% of the time1 to 3 yearsFALSEBeen promoted within your company?Male$$ (e.g. Tallinn, San Antonio, Santiago)North America501 to 1,000We sell to other businesses (B2B)Complex (multiple products and features, multiple platforms, etc)101-500Bonuses41,40063,657
88
I manage a team and do some frontline support1 to 3 yearsFull-time: 30 hours or moreNo1 to 3 yearsFALSEBeen promoted within your company?Male$$$$ (e.g. San Francisco, Hong Kong, Sydney, London, Paris, New York)North America51 to 100We sell to other businesses (B2B)Complex (multiple products and features, multiple platforms, etc)Fewer than 5Medical benefits (partially paid -> 100%), Bonuses, Amazing benefits (Company transportation, free food, sabbaticals, etc.), Equity, Professional development budget (conferences, continuing education, seminars, books), Maternity time off and/or paternity time off more than FMLA$125,000$145,000
89
I do frontline support only1 to 3 yearsFull-time: 30 hours or more100% of the time5 to 9 yearsFALSENeitherFemale$$$ (e.g. Nashville, Birmingham (US), Vienna, Austin, Las Vegas, Tel Aviv)North America51 to 100We have sales based revenueModerate (one product but multiple platforms, or multiple products but only one version and/or platform for each)5 - 20Medical benefits (partially paid -> 100%), Amazing benefits (Company transportation, free food, sabbaticals, etc.), Work from home policy$36,000$43,000
90
I do frontline support only1 to 3 yearsFull-time: 30 hours or moreNo5 to 9 yearsTRUEBeen promoted within your company?Female$$ (e.g. Tallinn, San Antonio, Santiago)North America51 to 100We sell to other businesses (B2B)Complex (multiple products and features, multiple platforms, etc)5 - 20Medical benefits (partially paid -> 100%), Amazing benefits (Company transportation, free food, sabbaticals, etc.), 401K or other retirement plan options$45,000$45,000
91
I manage a team and do some frontline support1 to 3 yearsFull-time: 30 hours or moreOccasionally (regularly but less than 50% of the time)1 to 3 yearsFALSENeitherFemale$$ (e.g. Tallinn, San Antonio, Santiago)North AmericaFewer than 50We sell to consumers (B2C), We have sales based revenueSimple (single page application, one product or one feature set, one platform, etc)Fewer than 5Medical benefits (partially paid -> 100%), Amazing benefits (Company transportation, free food, sabbaticals, etc.), Equity, Work from home policy, Professional development budget (conferences, continuing education, seminars, books), Maternity time off and/or paternity time off more than FMLA43,60043,600
92
I am in a director or leadership role on a support team10+ yearsFull-time: 30 hours or more100% of the time5 to 9 yearsFALSENeitherMale$$$$ (e.g. San Francisco, Hong Kong, Sydney, London, Paris, New York)North America501 to 1,000We sell to other businesses (B2B), We sell to consumers (B2C), We sell to enterprise or government (B2E), We are non-profit/government organization, We have subscription based revenueComplex (multiple products and features, multiple platforms, etc)51-100Amazing benefits (Company transportation, free food, sabbaticals, etc.), Equity, Work from home policy, Professional development budget (conferences, continuing education, seminars, books), Maternity time off and/or paternity time off more than FMLA, 401K or other retirement plan options, Medical benefits (partially paid -> 100%), Bonuses157000162000
93
I manage a team and do some frontline support1 to 3 yearsFull-time: 30 hours or moreNo10+ yearsFALSENeitherFemale$$$ (e.g. Nashville, Birmingham (US), Vienna, Austin, Las Vegas, Tel Aviv)North AmericaFewer than 50We sell to consumers (B2C)Simple (single page application, one product or one feature set, one platform, etc)5 - 20Maternity time off and/or paternity time off more than FMLA, 401K or other retirement plan options, Medical benefits (partially paid -> 100%), Equity, Professional development budget (conferences, continuing education, seminars, books)$100,000$108,000
94
I do frontline support only7 months to 1 yearFull-time: 30 hours or more100% of the time1 to 3 yearsFALSEChanged companies?Female$$$$ (e.g. San Francisco, Hong Kong, Sydney, London, Paris, New York)North America101 to 250We sell to consumers (B2C), We have subscription based revenue, We sell to other businesses (B2B)Moderate (one product but multiple platforms, or multiple products but only one version and/or platform for each)21 - 50Professional development budget (conferences, continuing education, seminars, books), Maternity time off and/or paternity time off more than FMLA, Bonuses, Amazing benefits (Company transportation, free food, sabbaticals, etc.), Work from home policy$59,502$61,882
95
I do frontline support only1 to 3 yearsFull-time: 30 hours or moreOccasionally (regularly but less than 50% of the time)3 to 4 yearsTRUEChanged roles within your company?Female$$$$ (e.g. San Francisco, Hong Kong, Sydney, London, Paris, New York)Australia/OceaniaFewer than 50We sell to consumers (B2C), We have subscription based revenueComplex (multiple products and features, multiple platforms, etc)5 - 20Work from home policy, Professional development budget (conferences, continuing education, seminars, books), Maternity time off and/or paternity time off more than FMLA, 401K or other retirement plan options$42,000$44,100
96
I do frontline support onlyFewer than 6 monthsFull-time: 30 hours or more100% of the time5 to 9 yearsFALSEChanged companies?Male$$$ (e.g. Nashville, Birmingham (US), Vienna, Austin, Las Vegas, Tel Aviv)Australia/OceaniaFewer than 50We sell to other businesses (B2B)Simple (single page application, one product or one feature set, one platform, etc)Fewer than 5Equity, Work from home policy, Professional development budget (conferences, continuing education, seminars, books)n/a66,236
97
I do frontline support onlyFewer than 6 monthsFull-time: 30 hours or moreOccasionally (regularly but less than 50% of the time)1 to 3 yearsFALSEChanged companies?Male$$$ (e.g. Nashville, Birmingham (US), Vienna, Austin, Las Vegas, Tel Aviv)North America251 to 500We sell to other businesses (B2B)Complex (multiple products and features, multiple platforms, etc)51-100Work from home policy, 401K or other retirement plan options, Medical benefits (partially paid -> 100%), Bonuses, Amazing benefits (Company transportation, free food, sabbaticals, etc.)N/A$52,000
98
I do frontline support only3 to 4 yearsFull-time: 30 hours or more50% of the time10+ yearsTRUENeitherMale$$$$ (e.g. San Francisco, Hong Kong, Sydney, London, Paris, New York)EuropeFewer than 50We sell to other businesses (B2B), We have subscription based revenueModerate (one product but multiple platforms, or multiple products but only one version and/or platform for each)5 - 20Professional development budget (conferences, continuing education, seminars, books), Maternity time off and/or paternity time off more than FMLA, 401K or other retirement plan options, Amazing benefits (Company transportation, free food, sabbaticals, etc.), Equity, Work from home policy$56,000$60,000
99
I do frontline support only7 months to 1 yearFull-time: 30 hours or moreNo7 months to 1 yearFALSEChanged roles within your company?Female$$$ (e.g. Nashville, Birmingham (US), Vienna, Austin, Las Vegas, Tel Aviv)Europe101 to 250We sell to other businesses (B2B)Complex (multiple products and features, multiple platforms, etc)Fewer than 5Equity, Professional development budget (conferences, continuing education, seminars, books), 401K or other retirement plan options, Bonuses, Amazing benefits (Company transportation, free food, sabbaticals, etc.)$64000$78,000
100
I manage a team and do some frontline support7 months to 1 yearFull-time: 30 hours or moreOccasionally (regularly but less than 50% of the time)3 to 4 yearsFALSEBeen promoted within your company?Male$$$$ (e.g. San Francisco, Hong Kong, Sydney, London, Paris, New York)EuropeFewer than 50We sell to other businesses (B2B), We have subscription based revenueComplex (multiple products and features, multiple platforms, etc)Fewer than 5Work from home policy, 401K or other retirement plan options$31,410$37,105
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