Telecom_Truffle_BSS_OSS_Software_Products_June_2025.xlsx

	A	B	C	D
1				Telecom Truffle
2				Newsletter about digital transformation in the telecom industry
3				June 2025
4				https://telecomtruffle.beehiiv.com
5	Level 1 Category	Level 2 Category	Level 3 Category	Software Product / Framework
6	Digital	System-of-Engagement	Web Frontend Framework	React
7	Digital	System-of-Engagement	Mobile App Framework	React Native
8	Digital	System-of-Engagement	Virtual Call Center Agent & Text-to-Speech	Azure Cognitive Services
9	Digital	Digital Experience Platform	API Gateway	Apigee
10	Digital	Digital Experience Platform	eCommerce	Adobe Magento
11	Digital	Digital Experience Platform	Search	ElasticSearch
12	Digital	Digital Experience Platform	Content Management	Adobe Experience Manager
13	Digital	Digital Identity	Customer IAM	ForgeRock
14	Digital	Digital Identity	Social Listening	Sprinklr
15	Digital	Generative AI & Chatbot	AI Orchestration	LangChain
16	Digital	Generative AI & Chatbot	NLP	Azure Cognitive Services
17	Digital	Generative AI & Chatbot	Vector DB	Qdrant
18	Digital	Generative AI & Chatbot	LLM	Llama
19	Digital	Campaign & Knowledge Mgmt	Campaign Management	HCL Unica
20	Digital	Campaign & Knowledge Mgmt	Knowledge Management	Moodle
21	Digital	Campaign & Knowledge Mgmt	SMS & Whatsapp GW	Twilio
22	Digital	Campaign & Knowledge Mgmt	Document Management	Confluence
23	Call Center & Retail Support	Call Center & Retail Toolkit	Computer Telephony Integration	Cisco CTI
24	Call Center & Retail Support	Call Center & Retail Toolkit	Queue & Token Mgmt	Qmatic
25	Call Center & Retail Support	Call Center & Retail Toolkit	Cash Drawer	apg
26	BSS	Data & AI	BI	Tableau
27	BSS	Data & AI	Data Science Platform	Dataiku
28	BSS	Data & AI	Data Platform	Teradata
29	BSS	Data & AI	ETL	Informatica
30	BSS	Data & AI	Events	Confluent Kafka
31	BSS	Data & AI	Deep Packet Inspection	Nokia Deepfield
32	BSS	Data & AI	Complex Event Processing	Comptel CEP
33	BSS	CRM & Product Catalog	CRM	Microsoft Dynamics
34	BSS	CRM & Product Catalog	Product Catalog	Kloudville
35	BSS	CRM & Product Catalog	Case Management	Pega Infinity
36	BSS	Quote & Order Management	Middleware	TIBCO BusinessWorks
37	BSS	Quote & Order Management	Order Orchestration	Ericsson Order Care
38	BSS	Quote & Order Management	Rule Engine	RedHat Decision Manager
39	BSS	Quote & Order Management	Field Force Mgmt	LogObject mLogistics
40	BSS	Quote & Order Management	CPQ	Zira CPQ
41	BSS	Billing & Revenue Management	Billing	Netcracker Revenue & Bill Management
42	BSS	Billing & Revenue Management	Revenue Assurance	Mobileum WeDo Revenue Assurance
43	BSS	Billing & Revenue Management	Charging	Huawei IN
44	BSS	Billing & Revenue Management	Fraud Management	Subex Fraud Management
45	Enterprise Systems	IT Process Support	IT Service Management	BMC Remedy
46	Enterprise Systems	IT Process Support	Test Management	JIRA Zephyr
47	Enterprise Systems	IT Process Support	Employee IAM	Active Directory
48	Enterprise Systems	IT Process Support	Release Management	JIRA
49	Enterprise Systems	ERP	Finance & Procurement	Oracle eBusiness Suite
50	Enterprise Systems	ERP	HR Management	SAP SuccessFactors
51	Enterprise Systems	ERP	Asset Management	IBM Maximo
52	OSS	Network Operations	Network Inventory	Amdocs Intelligent Networking Suite
53	OSS	Network Operations	Monitoring, QoS, SLA	IBM Tivoli NetCool
54	OSS	Network Operations	GIS	ArcGIS
55	OSS	Network Operations	PCRF	Comarch PCRF
56	OSS	Provisioning & Mediation	Fixed Provisioning	Oracle ASAP
57	OSS	Provisioning & Mediation	Mobile Provisioning	Nokia Provisioning
58	OSS	Provisioning & Mediation	Mediation	HP IUM
59	OSS	Provisioning & Mediation	Interconnect	CSG Ascade Interconnect
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