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New Staff Member: ___________________________ Date:____________________
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Motelcoach.com
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Motel Coach Template: Front Desk Onboarding
This checklist is provided as a base template which you can adapt to suit your motel.
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Onboarding TaskCompleted (✓)
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Welcome and property tour
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Meet the team and supervisor (If applicable)
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Review uniform and grooming standards
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Explain shift schedule, breaks and handover expectations
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Login access to PMS, email, and relevant systems
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Training on phone system and professional call handling
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Review guest check-in and check-out procedures
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Demonstrate how to process payments and refunds
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Review room types, rates, and pricing policy (incl. price match)
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Overview of OTA reservations (Booking.com, Expedia, etc.)
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Process virtual credit card (VCC) transactions
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Review 'Do Not Rent' list and flagged guest protocols
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Go through guest privacy and data protection standards
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Training on responding to complaints and escalation process
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Overview of local area, attractions, and directions
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Explain procedures for early check-ins and late check-outs
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Demonstrate how to use front desk float and petty cash log
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Review daily reports and end-of-day procedure
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Explain security protocols and after-hours procedure
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Review lost property procedure and logging process
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Manager Signature (to confirm all above items have been completed and documentation provided):
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