|Organizational Value||Question||Look for||Response||Grade||Weight||Score||Possible|
|On-Time||Yes or No - was the prospective employee on time to the interview?||5 minutes to early is best||5||0||25|
|Professional Dress||Yes or No - Would I be embarrassed to present this person to a client?||Feeling question, but do they present themselves professionally with their presentation?||3||0||15|
|Quiet Work Environment||Yes or no - right environment for VA position||Was I distracted by what was going on their side of the screen? Noise, clutter, distractions, etc...||3||0||15|
|Communication, Skills||Tell me about yourself.||Did they talk about their strengths, what they could do to help us, and transferable skills?||3||0||15|
|Basic Skills||1. Why do you think you’re well-suited for a position as an administrative assistant? For this job in particular?||Do they have the basic relevant experience needed for an administrative assistant position in a mental health field? Must have some relevant experience.||4||0||20|
|Culture Fit||2. What comes to mind when you think of our company? Why do you want to work here?|
3. What appeals to you about this particular administrative job?
4. How do you envision an administrative assistant being able to contribute to our firm?
5. In which type of office environment do you excel most?
|Value of This Question: Helps determine culture fit. For example, if the most energizing aspect of their job has been interacting with clients on a daily basis but there is no similar type of interaction in the prospective role, then further inquiry may be needed to ensure fit.||5||0||25|
|Administration Skills||6. What special skills do you possess that will help you do well at our company?|
7. What would you consider your biggest professional accomplishment to date? Your biggest professional failure?
|Looking for problem-solving, skills, customer service, attentiveness, being on time.||3||0||15|
|Advanced MH VA Skills||8. How would you describe your comfort level when it comes to working with insurance companies)? What type of tasks have you done with them?|
9. Give me examples of how you've used EHR systems on the job. What advanced functionalities are you familiar with?
|Problem-solving skills, time management, prioritizing skills||5||0||25|
|Organizational Skills||10. Can you walk me through a typical day in your current/most recent position?|
11. How do you prioritize projects when you are juggling several tasks with similar deadlines?
12. What is your first step when given a large project to manage? How would you organize it?
|Time management, prioritization, handling mistakes, managing expectations||5||0||25|
|Time Management||13. Can you describe a challenging project you were assigned in the past and how you approached it?|
14. Are there any tools, equipment or procedures you would replace or change at your most recent/current job? If so, what changes would you make and why?
|Do it uses software and are they competent. Do they set reminders, check-in, lists, or other tools||3||0||15|
|Work Ethic||15. Tell me about a time when you went the extra mile when it would have been just as acceptable to perform the bare minimum. Why did you exert the effort? What was the outcome?||Value of This Question: Delivers insights into the candidate’s drive, and the ‘why’ behind the initiative. Is the candidate internally driven to always push that extra mile, or was this a one-and-done event? If it’s one-and-done, then what was their motivator? Was it team-driven, was it for a greater company good or did they want to prove they were ready for the next promotion?||4||0||20|
|Longevity||16. Tell me about your career goals.||What are they looking for in a job? Will they stay?||5||0||25|
|Working with Managers and coworkers||17. Can you share a piece of constructive feedback a manager has given you? What adjustments, if any, did you make because of that feedback?|
18. Have you ever reported to multiple supervisors at once? If so, how did you juggle each person’s priorities?
|Customer recovery skills, makes problems smaller, not bigger, go out of their way to listen and provide good service||4||0||20|
|Workplace Conflict||19. Can you tell me about a workplace conflict you were involved in as an administrative assistant and how you handled it?|
20. Can you describe the most challenging colleague you've had to work with? How did you handle that relationship?
|Are they able to demonstrate the ability to problem solve and get along? What did they learn? Did they stir up trouble? Or did they make peace?||4||0||20|
|Culture Fit||21. Why did you leave your last administrative assistant position? Or: Why are you looking to leave your current administrative assistant position, and what would have convinced you to stay?||WIll they stay or jump ship?||5||0||25|
|Quiet Work Environment||22. Describe what you have done or what you will do to ensure a professional work environment for answering phones and conducting business at your house. What type of computer will you be working on?||Have they taken steps to reduce and eliminate distractions? Is the house going to be acceptable for professional work?||4||0||20|
|Trust||23. We have to do a background check and our clients search your name up on the internet. Is there anything that might come up that would lead them to distrust you or question your ability to take care of them and their clients?||Is there a criminal background, can they be trusted with client information.||5||0||25|
|Do you have question for me.||0||350||0.00%|
|How many hours are you looking for?|
|Are you available from 9-5 M-F?|