Vermillion Tech Assistance Request
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Please Place Your Issue in the School Specific Tab.
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DateNameRoom NumberTechnology IssueHave you performed a system shutdown and restart?Technology CoordinatorResolution
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Example:
08/19/2015
Jason Gault100The Apple TV in my classroom will not work.NoGaultOn the Apple TV, access the Setting Button. Select general and scroll down to restart (NOT RESET). This will need to be done periodically in order for the Apple TV to install updates.
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8/16/2016Paige Chapman32I am not getting an internet connection on my desktopNoGault & LarsenPlugged in ethernet cable to the back of your computer and made sure it was active.
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8/16/2016Jamie Smith30smart board connection/ the 3 dangling connecting wires... I'm not sure what needs to be reset/connected with whatYesGaultVGA cable plugs into your Mac and projects to the projector. USB cable connected to smartboard controller plugs into the Mac. If you get a green light on smartboard your connect is correct and working properly.
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8/16/2016Dawn WirthN/AThere are two EAs who do not have access to their email. One at the high school and one at Jolley.N/AGaultEAs now have their email usernames and passwords
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8/17/2016Shannon KirschLibraryIn office PC is suggesting HP support and numerous upgrade options. Not wanting to perform unnecessary action.YesLarsenYou can just ignore those notifications. We will eventually be updating each one to Windows 10 this semester.
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8/17/2016Shannon KirschLibraryAll library computers with PC issue notifications.NoLarsenYou can just ignore those notifications. We will eventually be updating each one to Windows 10 this semester.
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8/24/2016Kelly Stone33Loading OSHA program on computerYesGaultNow that the computer has a wifi connect, the software should load.
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9/2/2016Paige Chapman32my smart board will not recalibrateNoLarsenSmartboard is now recalibrated. If it happens again restart the computer and try again.
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9/12/2016Dawn WirthN/ACan I have you give all teachers access to the behavior tab on Infinite Campus? Also do EAs normally have access to Infinite Campus?N/AGault & LarsenAll teachers should have access to the behavior tab. They need to switch from Campus Instruction to Campus Tools. EA typically don't have access to Infinite Campus unless a teacher has requested it, but we can add EAs to specific classes if requested to.
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9/15/2016Gretchen Scoblic10Test posting when you canN/AGaultTest is now up online
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9/26/2016Carla Kozak31Air Play is not connecting...Did for the first few weeks of school- now we have student presentations and we are struggling with air PlayYesLarsenRestarted AppleTV.
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11/14/2016Gretchen Scoblic10Unable to connect to or access my network folderYesGault & LarsenPassword expired. Reset your password and set it to never expire.
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3/7/201713Need to know my password for Infinite CGaultNot sure who this is to reset your password. The reason your name is not in the dropdown list is because you probably are not in the correct school tab. If you are in the correct school and still don't have your name in the dropdown list please notify us right away and we will fix that.
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4/8/2017Lindsey Lucas12I would like to download itunes on my laptop, but it is asking for an administrator password.N/AGault & LarsenAdded your user to allow downloads on your device.
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