MyTime Feature List

	A	B	C	D	E	F	G	H	I	J	K	L	M
1	Online Bookings	In-Store Appointment Scheduling	Point of Sale	Inventory Management	Client Management	Staff Management	Real-Time Chat	Marketing	Client Referrals	Reports & Analytics	Online Listing and Reputation Management	Enterprise Features	Franchise Management

2	Responsive, configurable and white labeled online booking experience that can be embedded into websites and mobile apps	Responsive web application for managing appointment schedule works from any browser	Automatically generate tickets from appointments	Integrated inventory management to track all your products	Ability to customize fields in client records with multiple field types to choose from	Service assignments and qualifications	MyTime Communicator real-time chat and photo sharing with clients	Dozens of configurable automated email & text messages to engage customers	Offer incentives to both referrers and referees	Over 50 reports for key business areas from P&L to productivity to compensation	Real-time syndication of business data to top search engines, review sites, social networks and directories on the web	Full white-labeled solution	Real-time reporting on results at chain, franchise owner and individual location level
3	Custom branded guest app that can be published in your name for iOS and Android for online booking, guest check-in and gift card sales	Native iOS and Android app for managing appointment schedule	Native iOS and Android app for managing appointment schedule	Separate back bar and retail inventory counts by location	Detailed record of past and upcoming appointments, classes, events and product purchases	Clock-in/out and time tracking	Exchange images and respond to questions right from phone or computer	Multiple delivery settings (automatically triggered, scheduled and on-demand)	Fully integrated into POS	Real-time aggregation of data across all locations	Improved SEO and de-duped listings on major publishers and search engines, such as Google, Bing, Facebook and Yelp	SLAs with 99.9% uptime and 24x7x365 help desk	Location management and provisioning with stored templates to instantly generate new locations
4	Custom URL with responsive online booking landing page hosted by MyTime	Day/Week/Month/Agenda/Resource layouts to view bookings	Service packages (series) sales and tracking	Create, assign, monitor and complete inventory stock check audits	Create, manage and track memberships with recurring billing	Hourly wages and overtime with custom hourly rate types	Messages delivered across multiple channels including SMS, email, and mobile app	2-way email, SMS and push notification appointment confirmations to reduce no shows	Automated referral notifications	Date range, location and staff member filtering for all reports	Real-time monitoring of business rating and reviews from over 25 review sites	Highly scalable redundant architecture across multiple availability zones	Ability to transfer locations between owners
5	Native online booking through Google Search, Google Maps and Google Home	Color coding by service type, staff member, and appointment status	Bundles of products, services, and classes for a set price	Set inventory targets by location	Create, manage and track packages and bundles of services that can be sold online or in-store	Straight and tiered commissions on products sold and services performed	Automatically save conversation thread, with message time stamps	Automated rebooking reminders set per service	Unique referrer link that can be shared via email, SMS and Social Media	PDF and CSV export for all reports	Daily emails digest with new reviews	Enterprise grade security	Ability to share clients records
6	Native online booking through Instagram Pages and photos	Multi-staff appointments	Membership sales and management	Automated alerts to ensure timely re-orders	Create, sell, reload and track gift cards online or in-store	Machine learning staff scheduling forecast to estimate staffing needs based on historical bookings	Assigning a dedicated phone number for Communicator	Support for photos, links, and attachments in emails and text messages	Referral credits tracked on client profile	Staff level access controls to limit viewing to own information	Ability to respond to reviews	Access controls by role with support for unlimited roles	Ability to share memberships, packages and gift cards
7	Native online booking through Facebook Pages and posts	Quick-Add feature to create new clients on the fly	Integrated low price credit card processing from TSYS or connect to third party payments gateways	Cost and expiration date by shipment	Individual pet records (pet care businesses only)	Post and pre commission back bar fees	Ability for clients to send Communicator messages from the booking widget	Email and SMS campaigns targetable by appointment history, client tags, location and more	Reports to track impact of referral program	Charts and dashboards for at-a-glance view on top business metrics	Smart review request emails to drive more positive reviews from clients	Audit trail for appointments and client record changes	Reconciliation of cross center redemptions for packages, memberships, and gift cards with automated money transfer
8	Clients book classes and events online with custom attendee types and limits	Event or class booking, including virtual events, events shared by multiple locations and events at another location	Tokenized payments store credit cards on file without PCI exposure	Purchase orders by vendor with automated ordering and minimum order quantities	Individual vehicle records (automotive businesses only)	Visual interface for recurring custom work schedules, sick day and vacation day reporting		Template builder for emails and text messages with WYSIWYG editor		Daily business snapshot PDF with key metrics	Ability to track and analyze ratings and reviews by location and staff member	APIs and webhooks to connect legacy applications to MyTime	Customizable access controls to determine what happens at franchisor vs. franchisee level
9	Online booking experience supports both retail business and mobile businesses (we come to you)	Recurring appointments	Apply discounts to single item or entire ticket	Email purchase order to vendor	Client referral program with incentives	Robust and granular access controls by role		Analytics on email and SMS campaign performance and attribution		Cash drawer open and close reconciliation reports		Custom location groupings for reporting and price changes	Custom branding to ensure consistent experience across all franchise locations
10	Allow clients to add themselves to the walk-in waitlist, with estimated wait times, from your website or custom URL	Appointment blockages	Apply and track promotions, BOGOs, membership usage, client referral credits and auto applied discounts	Stock counting via mobile app camera bar code scanner	Client labels to tag and sort clients more efficiently	Setup logins using usernames or email address for each staff member		Coupons and promo codes for services, products, and gift cards with configurable settings		Compensation and Inventory Snapshot that allows you to save a copy of the data and download it later as a CSV		Data import pipelines to receive location, staff and services changes	Create services, classes, events, inventory, promotions, vendors, etc once for all franchises
11	Collect payment method to automatically charge for services or no-show fees	Support for multiple services per appointment	View client's past purchase history for easier upsells	Shipment batch receiving and checking against purchase order	Type-ahead search and filter by client name, phone, email, or label	Separate display names and legal names for staff		Last minute flash sales by location, service and staff member		Prior period (past month / past year) comparisons in reporting		Single-Sign On (SAML protocol)	Automated collection of franchise royalties
12	Tokenized payment maintains credit card on file	Service add-ons tied to specific services	Sales tax calculation by service/product category and location including VAT support	Barcode scanning from MyTime mobile app	Intake forms to collect data from clients, including waivers and contracts	Ability to sync with personal Google or Outlook 365 Calendars		Offpeak hour pricing				Franchise and location management system	Marketing module template management and campaigns managed from the parent account
13	Support for promo codes and coupons	Resource booking allows for rooms and equipment to be booked with appointment	Separate staff commission calculation for products, services and tips	Inventory adjustment reasons	Upcoming and expired reminders that show on client or pet profile (e.g., overdue pet vaccinations)	Concurrent appointments configurable by staff member		Promoted posts on Facebook and Instagram with embedded online booking				Fully internationalized and translated user interface	Reconciliation price for membership item credits
14	Ability to purchase memberships, packages and gift cards online	Split times allow for client processing time while staff member is available for other appointments	Support for multiple appointments and products on a single ticket	Import and export of entire product inventory from a different system	Family members under one account	Staff can receive email or SMS alerts for appointment status changes		Add Google Analytics, Google Tag and Facebook Pixel tracking to online booking				Multiple currency and language support	Restricted global employee access to designated child locations, limiting visibility such as reporting data to only their assigned locations
15	Prices displayed automatically take into account memberships, packages and gift cards client may have	Buffer times allow for cleanup / breaks after appointments	Customizable payment options (cash, credit card, check, gift card, etc)	Transfer inventory between locations on the same account	Contact permissions for transactional and marketing email and SMS (double opt-in)	Staff bios and photos can be displayed to clients booking online		Your website's Google Analytics Session maintained during online booking				Custom report option available	Configurable delay for ACH charges on royalty settlements
16	Prices displayed automatically take into account last minute sales and off-peak prices	Staff, resource and location filters show only relevant bookings	Payment splitting of a single ticket across different payment options (cash, credit card, check or gift card)	Discontinue inventory	Custom prices and durations by client / pet	Service price and duration can vary by staff member or title		Mass opt-in clients to marketing messages via SMS				Dedicated infrastructure with read replica database option available
17	Prices displayed can be customized by client for specific services (for "friends and family" or "grandfathered prices")	Walk-in waitlist with estimated time remaining for walk-in only or hybrid businesses	Tipping on ticket or on printed receipt that can be added later	Consume Inventory Mode on Apps to scan and automatically deduct consumed items from the back bar	Record of messaging and marketing history	Auto-lock access to application after some inactivity		Push notifications to the custom MyTime guest app				Enterprise Booking Widget that allows configuring a parent account booking widget, which includes all franchise locations
18	Ability to add multiple services to a single appointment including multi-staff appointments	Split screen view for "Walk-in Only" businesses to view waitlist, checked-in, and in-service clients on one screen	Ability to split tips between staff members	Ability to reopen closed purchase orders	Automatically invite new clients to create a user account	Access to application can be IP locked		UTM parameters for Booking Widget				Ability to define labels at the parent level
19	Add-ons and upsells promoted automatically based on service selected by client	Client and Appointment notes with photo attachments	Request and receive client tips by SMS	Ability to autogenerate purchase orders	Merge duplicate clients	Add facility fees to services for deduction before staff commission is calculated		Automated Flash Sales: Automatically send messages with discounts to encourage bookings when schedule is unfilled above a certain threshold				Ability to define intake forms at the parent level
20	Intake forms including liability waivers and contracts integrated into online booking	Pet notes (pet businesses only)	Multiple register support	Ability to bulk upload vendors and product cost via CSV	Import and export client database from a different system	Forced breaks for staff members		Ability to send marketing campaigns to guest app via push notification
21	Clients can add notes and special requests to their bookings	Vehicle notes (auto businesses only)	Barcode scanning	Ability to view and edit price, cost and margin, add vendor discount and add additional products to PO during PO check-in	Mark clients as tax exempt	Staff titles and role assignments		Automated messages drip campaigns
22	Require services to be booked in a specific order on a single appointment	Client self-service check-in for appointments and classes on in-store kiosks	Register open and close counts	Send purchase orders to vendors via FTP	Automatic client credit card updates when card expires	View only access for staff outside of whitelisted IP address		Ability to request NPS scores from clients
23	Integration with client's Google Calendar, Outlook or iCal	Digital waitlist signage with image and video for smart TV display	Support for taking staff tips from registers	Ability to search for products using barcodes when creating a new purchase order	Preferred client language	Historical data maintained for deleted staff		Configurable fallback delivery methods for automated messages
24	Email, SMS and push notification appointment confirmations to reduce no shows	Icons to indicate key appointment information such as prepaid, recurring, or new clients	Print gift receipts	Shopify Integration (Inventory Sync)	Merge duplicate family members / pets / vehicles	Support staff that work in multiple locations		Age verification for SMS campaigns
25	Ability to restrict online booking to specific services or staff members	Redo appointments for unhappy customers with their original service	Complete audit trail with time-stamps on POS actions and cash drawer usage	Shopify Integration - BOPIS	Membership item and value credits audit trail	Straight and tiered commissions for classes performed		Ability to send grouped vs individual appointment confirmations for multi-family or multi-pet bookings
26	Ability to book recurring appointments	Audit trails for all actions with employee and date/time stamps	Customizable email or SMS receipts for clients	Shopify Integration - SSO	Ability to change membership benefits for existing members	Compensation by product category
27	Ability to reschedule or cancel existing appointments	Book multiple appointment per time slot for specific staff or resources	Receipt printing via thermal printer or regular paper printers	Shopify: Buy Online Return in Store	Ability to archive waivers	Post and pre commission back bar fees
28	Ability to put online bookings into a pending state that must be approved	Prebook client's next appointment during checkout flow	Customize receipt footer text	Ability to use MyTime gift cards on Shopify	Preserve membership purchase price for specific clients	Automatically clock out staff members at midnight if they fail to clock out at the end of their shift
29	Ability to restrict online bookings to existing clients or block specific clients from booking online	Ability to record cancellation reason when clients cancel an appointment	Real-time sync with QuickBooks Online	Automatically deduct back bar inventory when used for a service	Membership cancellation reasons	Multi-factor authentication (MFA) for staff logins
30	Ability to restrict online bookings based on minimum or maximum advance notice by service, class or event	Walk-out button to track missed opportunities	Refund closed tickets by item or entire ticket	Inventory forecasting and smart ordering	Ability to associate and disassociate a client from a location	IP verification for staff logins
31	Ability to set booking intervals clients can book at ranging from every 5 minutes to every hour	Ability to prevent adding clients to waitlist above a certain wait time	Ability to save open tickets	Advanced Shopify ecommerce integration supporting prices per location	Ability to upgrade and downgrade membership directly without canceling current membership	Track staff breaks with custom clock-out options
32	Multi-language allows you to translate client facing info (services titles/descriptions, emails, intake forms, etc)	Appointment filtering in the Scheduler	Environmental fees by service and location	Bulk transfer multiple products or SKUs between locations	Appointment specific intake forms	Single Sign-On (Google & Apple) for staff
33	Prices displayed can be customized by pet breed (pet businesses only)	Auto-calculate price for multi-day appointments based on start dates and end dates entered into the appointment modal	Customizable refund reason codes		Merchant defined icons for clients, family members, and/or pets	Configurable setting to give cancellation fees to staff as compensation
34	Native iOS and Android client booking apps	Appointment count by status and resource capacity on Scheduler	Accept returns for products without a receipt or products from another location		Waiver expiration
35	Sign up or sign in with Facebook or Apple ID	Automatic check-in upon appointment creation	Integrated merchant processing in Canada		Employee intake forms (SOAP Notes)
36	Embedded Widget for only memberships/packages/gift cards	Ability to view staff appointment count and resource capacity on scheduler	Ability to sell and redeem physical gift cards directly from Ingenico credit card terminals		Display client purchases from Shopify on MyTime client profile
37	Embedded My Account management	Bulk re-assign future appointments from one staff member to another or one day to another	Ability to generate shelf labels with prices from POS		Leads management
38	ClassPass integration for appointments	Allow multiple employees to be booked onto a single service	Ability to choose a credit card terminal on POS ticket pages		Capture and report on source of clients
39	Ability to set prerequisite services i.e. Service A has to be completed before booking Service B	Scheduling add-ons for separate days within multi-day appointments	Line item display on Ingenico terminals		Ability to automatically expire membership credits for active memberships after a specified period of time
40	Ability to collect deposits during the online booking process and in-store for appointments and classes	Appointment service statuses	Ability to set tax ID number by company or locations		Single charge per client for multiple memberships billed on the same day
41	Google Reserve bookings directly on MyTime with ability to collect payments	Ability to view next available times for a service/staff member from the Scheduler modal	AVS (Address Verification Service) check for Card-Not-Present transactions		Ability to generate new membership benefits for $0-priced memberships
42	Ability to apply promo code for gift card, membership and package purchase on the booking widget	Ability to calculate service prices based on units	Audible feedback when scanning barcodes
43	Ability to specify whether services are delivered in-store or at the client’s location	Ability to transfer class enrollments between class sessions on the same day	Display waiver terms & conditions on Ingenico terminals
44	Online booking interval per employee	Ability to modify attendee quantities within the class roster	Return to gift card
45	Ability to sign membership agreements during online purchase	Display partially paid / fully paid icons on appointment modal and calendar	ADP Wisely Integration
46	Combo bookings: Encourage clients to buy multiple services when booking appointments online with the ability to provide a multi-service discount	Courses (series of recurring classes and enrollments)	Points based loyalty program
47	Couples services: Allow booking two clients on one appointment	Concurrent booking availability for staff and resources can vary by time of day	Line item display on Stripe terminals
48	Ability to filter staff members based on gender for some services such as a massage		POS Accounting Integration
49	Ability to book multi-day appointments on the booking widget (e.g. pet boarding)		Tap to Pay on iOS (iPhone) and Android (phone and tablet)
50	Ability to book member-only services on the booking widget		Automatically send POS receipts via email
51	BOGOs on the booking widget		Allow membership credits to be used for non-members who are on the same ticket
52	Scheduled delivery date for gift cards		Ability to attach images or files to a register
53	Ability to purchase multiple packages online		Invoicing clients through POS
54	Booking multiple family members or pets at once online		Charging memberships through ACH bank account withdrawals
55	Group booking appointments		Advanced Shopify ecommerce integration supporting prices per location
56	Ability for clients to cancel memberships online		Ability to sign membership agreement in POS
57	Round robin mechanism if no staff member is specified based on calendar utilization		Allow clients to redeem package credits before the package is fully paid
58	Ability to add surcharges for payments made with credit card		Ability to auto-lock the screen immediately after a ticket is closed in POS
59	Appointment and Classes Waitlist: Allow clients to specify time slots they would like to be waitlisted for and automatically notify them if the slot becomes available		Support for STAR CloudPRNT Devices (cash drawers and printers)
60	Single Sign-On (Facebook, Google & Apple) for clients		Ability to assign sales tax rates to Cancellation Fees
61	Ability to pay with Apple Pay / Android Pay when booking/purchasing online
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