ABCDEFGHIJKLMNOPQRSTUVWXYZ
1
DateTimeConsentRecordingTranscriptIncentiveTask 1SEQ
Rating 1-7		Task 2SEQ
Rating 1-7		Task 3SEQ
Rating 1-7		UMUX Lite
2
P#Success
0 = Fail
1 = Partial
2 = Success		Time
(seconds)		Errors
(see notes)		Overall, how difficult or easy was the task to complete?Success
0 = Fail
1 = Partial
2 = Success		Time
(seconds)		Errors
(see notes)		Overall, how difficult or easy was the task to complete?Success
0 = Fail
1 = Partial
2 = Success		Time
(seconds)		Errors
(see notes)		Overall, how difficult or easy was the task to complete?Uber Eats’ capabilities meet my requirements.
1-7 (1 = Strongly Disagree, 7 = Strongly Agree)
Rating 1-7		Uber Eats is easy to use.1-7 (1 = Strongly Disagree, 7 = Strongly Agree)
UMUX Lite
3
P1Sunday, February 01, 20267:00 p.m.
https://docs.google.com/document/d/1hyfh2BVTk1NVwKhXRy9-1JkBZz0R7uEE/edit?usp=drive_link&ouid=117034288396369304487&rtpof=true&sd=true
https://drive.google.com/file/d/1bQLUeJX4tryl6Jt6KJ5uqNQOg6MS2soh/view?usp=drive_link
https://docs.google.com/document/d/1xG0x7O14fS2uoV0g9AfU23fSCU_z3KhxkSnm5nTLgMo/edit?usp=drive_link
Thank you note24706116504069035458%
Note
Task 1: This task is quite easy to complete.
Task 2: The App gets stuck on the loading page when participant Jane tries to change the payment method; the only workaround is to re-login. The participant can not find the total price after resetting the tip.
Task 3: In the task, it is easy to find the customer served in the last order, but it can not find the customer server's phone number for the last order.
UMUX Instructions
4
P2Wednesday, February 04, 20266:50 p.m.
https://docs.google.com/document/d/1EUDSIK8ZY63lo_6Wyt-CCp4zL7db_BSW/edit?usp=drive_link&ouid=117034288396369304487&rtpof=true&sd=true
https://drive.google.com/file/d/1j4DmSAEYc2LmJZTXW5NBhtOIWEYHmBVs/view?usp=drive_link
https://docs.google.com/document/d/19fL0C98iWdtIDqBNTkoWKWf8zNjncONSW7C2Tx3bN4c/edit?usp=drive_link
Thank you note2950518005030035458%
Task1: 用户反馈点单的时候,如果他想点套餐的时候,得往下滑-界面设计信息排版不够清晰
Task2: Uber eats会自动锁定地址,会方便
Task3:
1. Enter the rating for both questions in Column N and O.
5
P3Wednesday, February 04, 20267:08 p.m.
https://docs.google.com/document/d/1qdZeIYco28Bw3sjxDV8Z-nq_CJ9Lafhl/edit?usp=drive_link&ouid=117034288396369304487&rtpof=true&sd=true
https://drive.google.com/file/d/1ToIrq6b0H8FlfOJY0ZygtPduG_k_2skb/view?usp=drive_link
https://docs.google.com/document/d/1F_w_4l97SemBaCHiADzOozXLry3_bipLnjr2pVeSido/edit?usp=drive_link
Thank you note2640518206080125458%
用户3结束后还提到了一些问题, 不清楚价格费用(服务费) 并且没办法知道最终价格, 食物与图不符, 没办法和商家及时联系.
加购物车还有多余步骤
2. The forumula in Column P subtracts 1 from each rating, adds the two numbers together, divides by 12 and presents as a percentage.
6
P4Wednesday, February 04, 202610:31 p.m.
https://docs.google.com/document/d/1E2TxnoqB__ri15zS8wmWKCDGLCGn0eQk/edit?usp=drive_link&ouid=117034288396369304487&rtpof=true&sd=true
https://drive.google.com/file/d/1keaGwEu5n139aaZeF7jXvoT5zJsJ4_vX/view?usp=drive_link
https://docs.google.com/document/d/1AVbem0cbOG43JcMfUZsE_cegdM1Z1dzp_ZJWa5xi46g/edit?usp=drive_link
Thank you note2650526705071136467%
3. Row 7 calculates the average UMUX Lite score in Column P.
7
P5Thursday, February 05, 20264:53 p.m.
https://docs.google.com/document/d/1EBBi7widEEzgdc2USJ2J-jN-ec887mnA/edit?usp=drive_link&ouid=117034288396369304487&rtpof=true&sd=true
https://drive.google.com/file/d/16UYOLdrr_BXcT9zopoadJPOtP8srwgun/view?usp=drive_link
https://docs.google.com/document/d/1dWMG_cUMYRLbORwR_ete0KPHIkyb7ftJx3eBZUVOLb0/edit?usp=drive_link
Thank you note24907164070770377100%
8
2.0064.000.005.601.2091.600.005.400.0065.400.402.8068%
CSAT Instructions
9
1. Enter the rating in Column Q.
10
2. The formula in cell Q8 counts if the rating is 6 or 7 and then calculates the percentage of respondents who are "satisfied."
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51
52
53
54
55
56
57
58
59
60
61
62
63
64
65
66
67
68
69
70
71
72
73
74
75
76
77
78
79
80
81
82
83
84
85
86
87
88
89
90
91
92
93
94
95
96
97
98
99
100