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*AHA MessagesX
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1To be successful in any business, you need to be able
to enjoy people. Do you get excited about knowing
people and being able to solve a problem for them?
#ConnectMore		Share on X
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2Every human being has a sense of wanting to feel
valued, even if it's by one person that is not themselves.
#ConnectMore		Share on X
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3Life is much better if everybody feels that they're valued
and have worth. Do you communicate that value and
worth to those you meet? #ConnectMore		Share on X
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4When people do business with you, do they realize how
much you value them? If not, you need to #ConnectMore
with them for them to realize it.		Share on X
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5Thank your clients for having faith and trust in you.
Giving thanks helps them realize how much you value
doing business with them. #ConnectMore		Share on X
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6Sometimes, words alone are enough to make someone
feel valued and appreciated. You can never tell how
huge of an impact appreciation can leave in people's
hearts. #ConnectMore		Share on X
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7It feels good to know that you matter to someone else;
it's a basic human need. How often do you show people
how much they matter to you? #ConnectMore		Share on X
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8Do the things you say you're going to do. Do them
on time and to the best of your ability. When you
demonstrate that level of integrity, you gain people's
trust that you are going to do the right thing for them.
#ConnectMore		Share on X
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9It's one thing to teach sales skills (i.e., prospecting,
selling), it's another to learn people skills (i.e.,
connecting with another person at a level that matters).
How good are your people skills? This is a skill that truly
matters. #ConnectMore		Share on X
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10People don't care how much you know until they
know how much you care. -Theodore Roosevelt
#ConnectMore		Share on X
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11People can spot your authenticity from a mile away—
whether you're saying it just to be saying it, or you're
saying it because that's who you genuinely are.
What type of authenticity can people spot in you?
#ConnectMore		Share on X
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12Whatever conversation you have with other people, are
they better off for having met you today?
They should be. #ConnectMore		Share on X
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13Approach people with the idea of helping them
solve a problem, not of selling a product or service.
#ConnectMore		Share on X
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14Don’t go for the sale straight away. Take time, get to
know the customer, build a relationship with them. It’s
only then that you have any chance of selling to them.
#ConnectMore		Share on X
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15Make the effort to have timely, considerate, and real
conversations often. #ConnectMore		Share on X
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16Just because somebody trusts you doesn't necessarily
mean that they're going to buy from you. #ConnectMore		Share on X
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17Referrals come from clients who trust that you will
go above and beyond to take care of the person they
referred to you. How's your referral marketing going?
#ConnectMore		Share on X
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18Many people cannot get out of their comfort zone.
To succeed, you've got to get beyond the people you
already know and find new people who are willing to
hear your story. #ConnectMore		Share on X
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19So many people are not willing to go above and beyond
unless it means money in their pocket. They're missing
the servant leadership piece of business and will not go
far. #ConnectMore		Share on X
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20We have become a society where "everything is about
me and not you." To be successful in the long-term, you
need to create a culture where "everything is about you
and not me." #ConnectMore		Share on X
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21God gave us two ears and one mouth. We need to listen
and think first before we speak. #ListenWell		Share on X
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22So many conversations today are all about "I'm hearing
what you're saying, but I can't wait to tell you what I'm
thinking." Don't be like that. Be better. #ListenWell		Share on X
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23To #ListenWell means to regurgitate in your mind what
was said to give an adequate response. Think hard
about what they're trying to say.		Share on X
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24What you should be thinking about when listening to
someone is the solution for what that person needs. Get
a clearer picture of the underlying problem that they
don't know they have. #ListenWell		Share on X
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25If I understand who they are, then the recommendations I
bring back to them are far more meaningful. #ListenWell		Share on X
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26By #ListeningWell, you can understand a person's family
dynamic. You can create a solution that makes sense
not only mathematically, but also psychologically, for the
well-being of the family's future.		Share on X
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27Are you asking the right questions? If not, you're asking
for objections. When you ask the right questions to
know who they are, you will be able to relate to them
and sell. #ListenWell		Share on X
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28How well did you listen? How well do you try to
understand the dynamics of a person's family and their
business? What is their ultimate objective in the longterm?
#ListenWell		Share on X
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29To be successful, you need to care more about your
clients than they care about themselves. They may not
always take your advice, but you should still give it to
them. That's the right thing to do. #ListenWell		Share on X
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30Most people think "selling" is the same as "talking."
But the most effective tool to have is "listening."
#ConnectMore		Share on X
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31It's no longer about interrupting, pitching, and
closing. Your relationships with other people should
revolve around listening, diagnosing, and prescribing.
#ConnectMore		Share on X
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32Active listening involves hearing what your clients
mean, not just what they say. #ConnectMore		Share on X
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33People know when you're being pushy to try and
make a sale. If you're there to really give them advice
and are willing to take the time for them to make that
decision, you will have far more successes than failures.
#ListenWell		Share on X
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34If a potential customer doesn’t trust, know, and like you,
if you haven’t started to build a relationship with that
potential customer, then they will never buy from you.
#ListenWell		Share on X
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35Listen and make sure they understand they're being
heard. Their time is as valuable as yours; respecting their
side of the conversation ensures they'll respect yours.
#ListenWell		Share on X
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36Develop a thick skin to get through objections.
Oftentimes, it's not because of what you do; it may
be because they haven't taken the time to do the
necessary planning. #ListenWell		Share on X
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37When you're in a room with somebody, you can get
them to lower their guard by showing a greater interest
in them and showing that you genuinely care about
them. #ListenWell		Share on X
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38It's harder to listen to the person talking when you're
focused more on thinking of a response to bundle in a
sale. #ListenWell		Share on X
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39When you're there to serve, the sale comes after.
#ListenWell		Share on X
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40You can make your offering much more relevant by
connecting it to their life. This also shows that you're
listening and that you care more about them than just
the sale. #ListenWell		Share on X
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41To truly care about what’s going on in people's lives is a
key skillset. How much do you care about your clients?
#ListenWell		Share on X
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42Choose to serve your clients first vs. being self-interest
driven. This is a sign of a servant leader. #ListenWell		Share on X
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43Casual conversations can bring up unspoken needs or
problems that a client has that you can help solve. How
often do you have casual conversations? #ListenWell		Share on X
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44Casual conversations can make clients feel comfortable
enough to want to share private types of conversation
(i.e., finances). #ListenWell		Share on X
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45The more that you #ListenWell and show up, the more
that you're going to gain the credibility to earn their
business.		Share on X
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46God put us on this earth to serve others. Are you doing
what God put you on this earth to do? #BeOfService		Share on X
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47Are you doing what you’re supposed to be doing? Is this
the path you should be on to #BeOfService?		Share on X
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48Each of us has a gift that allows us to #BeOfService to
others. What’s yours, and how do you take advantage
of it?		Share on X
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49Everybody has different gifts and talents. Utilize those
gifts and talents in your work so you can enjoy doing
it as opposed to just making ends meet. You can
#BeOfService and have fun at the same time.		Share on X
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50Whatever your gift is, share it with all of your heart.Share on X
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51What are you really good at? What do you like and love
to do? Find a career path that relates to that so you can
#BeOfService while doing what you love.		Share on X
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52Sometimes you don't necessarily know what you're
good at or what you like to do, and that's okay. God will
put you in a variety of different situations to figure out
how you can #BeOfService, then decide from there.		Share on X
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53When you've been given a talent, don't hide it. There will
always be people who'll need your talent, but they will
need to find you first. #BeOfService		Share on X
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54Hide not your talents, they for use were made. What's a
sundial in the shade? -Benjamin Franklin #BeOfService		Share on X
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55Similar to an artist, having a gift is nothing without work.
#BeOfService		Share on X
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56Finding your God-given talent doesn't mean you're the
only one in the world who can do it. Collaborate and find
other people who can continuously help you, both in
learning and answering existing questions from clients
today. #BeOfService		Share on X
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57When you find your God-given talent, whatever that is,
you need to continually practice it. Continually putting
your talent into practice not only serves other people, it
also serves you. #BeOfService		Share on X
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58Being the best you can be is not a one-time thing. It
requires continuous education, learning, and practice.
#BeOfService		Share on X
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59Everything leads you down a path that God wants
you to be on. Have faith in yourself that you can do it!
#BeOfService		Share on X
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60To succeed...at anything, you have to prepare yourself.
That means you have to be open, be coachable, and be
willing to learn. #YouAreNotAlone		Share on X
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61Being coachable means you are open to finding ways
you can incrementally be of more service to those you
serve. #YouAreNotAlone		Share on X
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62Many people today think that they have all the
knowledge in the world. They're missing out on
the value of the experience of other generations.
#YouAreNotAlone		Share on X
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63A lot of people don't ask for help. They're not being
coachable. Coachability is a component of credibility.
Are you coachable? #YouAreNotAlone		Share on X
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64There are many places to get support, ranging from a
corporate entity to outside entities. You just need to be
coachable. #YouAreNotAlone		Share on X
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65There's value in finding an experienced person to do
joint work with. They have experienced a lot of situations
in business that you can learn from in order to easily
overcome them in the future. #YouAreNotAlone		Share on X
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66Understanding the history of your profession may not
be as relevant as understanding the importance of the
product, but it's great to have as it allows you to sell
more. #YouAreNotAlone		Share on X
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67To be successful in any business, you should be finding
ways to learn more about the industry. Don't hesitate to
reach out to others for knowledge. #YouAreNotAlone		Share on X
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68Mentors will oftentimes see things in us that we don't
necessarily see in ourselves. #YouAreNotAlone		Share on X
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69Mentors will open that door for you to find more clarity
and focus. #YouAreNotAlone		Share on X
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70Even though the world's coming to an end for you,
you're always going to find somebody who can give
you pointers on what they did that will help you to
move forward and get through whatever adversity.
#YouAreNotAlone		Share on X
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71You will always have people ready to listen to you.
They don't need to speak or act upon something for
you; being present and listening is more than enough.
#YouAreNotAlone		Share on X
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72Your connectability with other people who do things
differently from you is valuable for you to have in order
to serve your clients to the best of your ability. Have you
built a network of connections? #YouAreNotAlone		Share on X
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73The more knowledge you have, the happier your clients
will be because they will rely on you to understand
what is going to be a potential pitfall for them.
#YouAreNotAlone		Share on X
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74If you're not willing to go through all the advanced
learning that is available, you're not really serving your
clientele to the best of your ability. #YouAreNotAlone		Share on X
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75Rome wasn't built in a day. The wisdom and knowledge
that older generations in the business have is
something you're not going to get in two days. Work
with someone from these generations and learn from
them. #YouAreNotAlone		Share on X
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76Some clients aren't willing to ask for help because they
don't know what help they need. You need to be there
and figure out the best solution with and for them.
#YouAreNotAlone		Share on X
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77During a traumatic event, go back to why you started
doing what you do, and take it step by step, day by day.
#BeResilient		Share on X
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78If you focus your efforts on being a servant leader, have
faith that doing so will get you out of the funk that you're
currently in. #BeResilient		Share on X
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79When a client is facing a traumatic event, everybody
else will be asking them for something (i.e., attorney
fees). Be their friend and offer help. That simple act
of reaching out is something you can be proud of.
#BeResilient		Share on X
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80When adversity hits clients, showing that you care for
them after the immediate impact of the situation can be
hugely appreciated. #YouAreNotAlone		Share on X
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81You can't put a price on the value of the relationship you
have with a client. #YouAreNotAlone		Share on X
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82The more you can help somebody else, the more you can
help yourself, whether it's financially or psychologically.
#BeResilient		Share on X
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83When a traumatic event hits you, you just need to keep
pushing yourself to get back in the saddle. You may not
feel like it directly at the moment, but you will eventually
as you start to do it. #BeResilient		Share on X
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84Create a mental state that says, "Okay, this traumatic
event took place for me. Am I going to wallow around
in self-pity, or am I going to do something about it?"
#BeResilient		Share on X
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85Are you risk-averse, or can you take the risks you
need for you to be the person you were meant to be?
#BeResilient		Share on X
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86Did you really want that client and all the work you were
doing for that client? Was it really a good thing for you, or
was it a bad thing? #BeResilient		Share on X
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87How much time were you spending on that client vs. the
revenue you were receiving and the grief that they put
you through? #BeResilient		Share on X
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88Are you going to allow a traumatic event to control you
and be in the way of you getting to where you need to
be? #BeResilient		Share on X
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89When you can come to grips that you are going to do
something about the traumatic event you experienced,
you can get back to what your purpose is. #BeResilient		Share on X
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90People don't want to be around a negative person. While
it's okay to process negative emotions, don't dwell on
them. #BeResilient		Share on X
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91Oftentimes, when a bad or traumatic thing takes place, if
you look for it, brighter and better things come out of it.
#BeResilient		Share on X
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92Learn from the bad, but don't dwell on the bad. Move
forward with the good. #BeResilient		Share on X
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93There are things in this world you cannot control. You
cannot control another person's behavior, but you can
control yours. #KeepMovingForward		Share on X
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94Focusing on what you can control can eventually help
you work through adversity. #KeepMovingForward		Share on X
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95There are a lot of different types of support groups to
help you through anything if you're willing to go seek
them out. #KeepMovingForward		Share on X
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96The more you work on what you can control, the greater
the results you're going to have. #KeepMovingForward		Share on X
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97If a person doesn't have faith in God or a higher power, it
can be hard to endure a lot of life's problems that come
their way. #KeepMovingForward		Share on X
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98If you can't learn to forgive yourself, it's very hard to
forgive someone else. #KeepMovingForward		Share on X
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99Forgiveness allows you to heal from whatever traumatic
event you went through sooner. Do you forgive
yourself or someone else who has done you wrong?
#KeepMovingForward		Share on X