| A | B | C | D | E | F | G | H | I | J | |
|---|---|---|---|---|---|---|---|---|---|---|
1 | How many conference check-ins have you assisted with this summer so far? | What halls did those conferences take place in? (check all that apply) | How would you rate your overall experience assisting with conference check-ins? | Did you feel adequately trained/prepared for your role in relation to working conferences? | What could be improved in terms of communication or training? | How would you rate the organization of the check-in process/interactions with the conference guest supervisors? | Did you feel supported by the professional staff or supervisors during your shift? | Were there any tools, materials, or resources you felt were missing? | What changes would you suggest to improve your role for future conferences? | Any additional comments or feedback? |
2 | 1-4 | Calhoun/Siddall; | 4 | Very Prepared | I think everything went well, Alex Smith could have preapred us for Bluecoats a lot sooner since it was such a large group. He was rude to me the day of when we were finishing making their bearcat cards. We got finished the day they came in. It should have been finished multiple days before. He definitely needs an attitude readjustment | Excellent | Yes | no | Time management | |
3 | 9+ | Calhoun/Siddall;Marian Spencer / Scioto;Turner; | 5 | Very Prepared | There nothing significant to improve. | Excellent | Yes | There are more than enough helpful resources. | None | |
4 | 9+ | Calhoun/Siddall; | 4 | Very Prepared | N/a | Good | Yes | N/a | N/a | I feel it was all well organized |
5 | 9+ | Turner;Marian Spencer / Scioto;Calhoun/Siddall; | 4 | Very Prepared | We could have the conference guests arranged in like alphabetical order with their last names for mass checkins when there are multiple DAs working to help check in. | Good | Yes | No nothing was missing | Just having the mass check ins guests sorted with multiple DAs for quicker check ins. | |
6 | 1-4 | Calhoun/Siddall; | 1 | Very Inadequately Prepared | more resources | Poor | Yes | Not enough | More details | |
7 | 5-8 | Calhoun/Siddall; | 4 | Somewhat Prepared | I think making sure both the desk assistants and the people staying in the conference have more knowledge on what to expect | Good | Yes | Some cards were missing from groups so the people in the conferences were not able to get in | It has been ran smoothly overall but communication is some areas has lacked a little bit | Nope, thanks for all you do! |
8 | 1-4 | Marian Spencer / Scioto;Calhoun/Siddall; | 5 | Very Prepared | Nothing more ( Maybe give out more information to the people coming for the conference) | Good | Yes | No | Nothing | No |
9 | 1-4 | Calhoun/Siddall; | 4 | Very Prepared | n/a | Good | Yes | n/a | room number order for cards not alphabetical | |
10 | 1-4 | Marian Spencer / Scioto; | 5 | Somewhat Prepared | Process of check in can be explained more clearly | Good | Yes | Manual for check ins can be made for next year | Nothing at the moment | N/A |
11 | 5-8 | Calhoun/Siddall;Marian Spencer / Scioto; | 3 | Very Prepared | communicating could be a little better if given prior notices a few hours before checkins with all instruction required. I didn't have that issue in Calhoun cause it was communicated very well but in Scioto I was dumbfounded when people came to check in. | Good | Yes | n/a | it would be a little more helpful if the bearcat cards were checked before they move in cause they were having issues with getting in with them and issues persisted for quite some time after they moved in. | i don't work for the neighbourhood but shoutout to NOC Michael for really making sure we had a back when it came to either checkins or bearcat card issue or anything. |
12 | 1-4 | Marian Spencer / Scioto;Turner; | 4 | Somewhat Prepared | Many of my problems with conference check-ins was that I wasn't as familiar with the desk as I would have liked. I wish I could've had more training beforehand or materials to review before sitting at the desk so I was better prepared for any questions that came up from those checking in | Excellent | Yes | I wish I would've had more information regarding the layout of the desk areas before check-ins began because I felt like I wasn't sure where things such as the first aid kit or the loaner key boxes were when conference members came to the desk with issues | For bigger conferences (like the DAAP camp in Turner), I would suggest having more people available that could help direct campers to their room and aid in lockouts/maintenance issues. This is something we started to do about halfway through the check-in process and having someone designated for that helped to clear the lobby faster and not take as many DAs away from the desk at once. For smaller conferences, I think it would be helpful if there was a communicated timeframe of when people would be checking in. Because check-ins sometimes occurred after the NOC and CCs had left the building, I wasn't sure what to expect during my shift. I also think it would be helpful to have more than one DA on staff whenever possible for check-ins because it ensures someone is almost always at the desk no matter what may go wrong | I found it very helpful that the DAAP camps in Turner had nametags to give us when checking in. Because so much was happening in the lobby, it helped smooth out the process of checking in because I didn't have to worry about mishearing anyone or mistaking them for another camper. This also made it much more familiar because it is similar to how residents are checked in during the fall semester with their Bearcat Cards. |
13 | 1-4 | Marian Spencer / Scioto; | 5 | Neutral | More Customer Service Based | Excellent | Yes | NA | N/A | NA |
14 | 1-4 | Calhoun/Siddall; | 5 | Very Prepared | Nothing | Excellent | Yes | No | No thing | None |
15 | 9+ | Marian Spencer / Scioto; | 5 | Somewhat Prepared | None, CES Summer Handbook was helpful | Excellent | Yes | None | Feedback QR code to gather service requests from residents and guests would be helpful | No |
16 | 1-4 | Marian Spencer / Scioto; | 5 | Very Prepared | Training covered everything we needed to know | Excellent | Yes | None | I think everything was in order for us to provide our best | N/a |
17 | 9+ | Calhoun/Siddall; | 5 | Somewhat Prepared | Effective/Working BCC | Good | Yes | none | Making sure some form of management is there to help with lockout or card issues. Instead of the Desk Assistants having to call or teams message managers to deal with situations. I would included them more just to backup or help service the DA staff during the time of check-ins. | N/A |
18 | 5-8 | Calhoun/Siddall;Turner; | 3 | Somewhat Prepared | Personally having DAs not from Calhoun doing large checkins here was the hardest. Then the responsibility falls a lot back on yourself. | Excellent | Yes | No | N/A | No |
19 | 5-8 | Calhoun/Siddall;Marian Spencer / Scioto;Turner; | 5 | Very Prepared | I guess everything is good! | Excellent | Yes | Nope | Nothing , everything is perfect | Nope |
20 | 1-4 | Calhoun/Siddall; | 4 | Very Prepared | N/A | Good | Yes | N/A | N/A | |
21 | 1-4 | Calhoun/Siddall; | 5 | Very Prepared | Everything is good | Excellent | Yes | Nothing | None | Na |
22 | 5-8 | Marian Spencer / Scioto; | 5 | Very Prepared | NA | Excellent | Yes | NO | NA | NA |
23 | 1-4 | Marian Spencer / Scioto;Turner; | 4 | Somewhat Prepared | All was good | Good | Yes | None | Nothing as of now | |
24 | 5-8 | Marian Spencer / Scioto; | 4 | Very Prepared | N/A | Excellent | Yes | No- everything felt pretty good | NO feedbacks | No |
25 | 9+ | Calhoun/Siddall;Marian Spencer / Scioto;Turner; | 5 | Very Prepared | N/A | Excellent | Yes | No | Everything is good i guess. | |
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