ABCDEFGHIJ
1
How many conference check-ins have you assisted with this summer so far? 
What halls did those conferences take place in? (check all that apply)
How would you rate your overall experience assisting with conference check-ins? 
Did you feel adequately trained/prepared for your role in relation to working conferences? 
What could be improved in terms of communication or training? 
How would you rate the organization of the check-in process/interactions with the conference guest supervisors?
Did you feel supported by the professional staff or supervisors during your shift? 
Were there any tools, materials, or resources you felt were missing?What changes would you suggest to improve your role for future conferences?
Any additional comments or feedback? 
2
1-4Calhoun/Siddall;4Very Prepared
I think everything went well, Alex Smith could have preapred us for Bluecoats a lot sooner since it was such a large group. He was rude to me the day of when we were finishing making their bearcat cards. We got finished the day they came in. It should have been finished multiple days before. He definitely needs an attitude readjustment
ExcellentYesnoTime management
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9+
Calhoun/Siddall;Marian Spencer / Scioto;Turner;
5Very PreparedThere nothing significant to improve.ExcellentYesThere are more than enough helpful resources.None
4
9+Calhoun/Siddall;4Very PreparedN/aGoodYesN/aN/a
I feel it was all well organized
5
9+
Turner;Marian Spencer / Scioto;Calhoun/Siddall;
4Very PreparedWe could have the conference guests arranged in like alphabetical order with their last names for mass checkins when there are multiple DAs working to help check in.GoodYesNo nothing was missingJust having the mass check ins guests sorted with multiple DAs for quicker check ins.
6
1-4Calhoun/Siddall;1
Very Inadequately Prepared
more resources PoorYesNot enoughMore details
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5-8Calhoun/Siddall;4Somewhat PreparedI think making sure both the desk assistants and the people staying in the conference have more knowledge on what to expect GoodYesSome cards were missing from groups so the people in the conferences were not able to get in It has been ran smoothly overall but communication is some areas has lacked a little bit
Nope, thanks for all you do!
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1-4
Marian Spencer / Scioto;Calhoun/Siddall;
5Very PreparedNothing more ( Maybe give out more information to the people coming for the conference)GoodYesNoNothing No
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1-4Calhoun/Siddall;4Very Preparedn/aGoodYesn/aroom number order for cards not alphabetical
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1-4
Marian Spencer / Scioto;
5Somewhat PreparedProcess of check in can be explained more clearlyGoodYesManual for check ins can be made for next yearNothing at the moment N/A
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5-8
Calhoun/Siddall;Marian Spencer / Scioto;
3Very Preparedcommunicating could be a little better if given prior notices a few hours before checkins with all instruction required. I didn't have that issue in Calhoun cause it was communicated very well but in Scioto I was dumbfounded when people came to check in.GoodYesn/ait would be a little more helpful if the bearcat cards were checked before they move in cause they were having issues with getting in with them and issues persisted for quite some time after they moved in.
i don't work for the neighbourhood but shoutout to NOC Michael for really making sure we had a back when it came to either checkins or bearcat card issue or anything.
12
1-4
Marian Spencer / Scioto;Turner;
4Somewhat Prepared
Many of my problems with conference check-ins was that I wasn't as familiar with the desk as I would have liked. I wish I could've had more training beforehand or materials to review before sitting at the desk so I was better prepared for any questions that came up from those checking in
ExcellentYes
I wish I would've had more information regarding the layout of the desk areas before check-ins began because I felt like I wasn't sure where things such as the first aid kit or the loaner key boxes were when conference members came to the desk with issues
For bigger conferences (like the DAAP camp in Turner), I would suggest having more people available that could help direct campers to their room and aid in lockouts/maintenance issues. This is something we started to do about halfway through the check-in process and having someone designated for that helped to clear the lobby faster and not take as many DAs away from the desk at once. For smaller conferences, I think it would be helpful if there was a communicated timeframe of when people would be checking in. Because check-ins sometimes occurred after the NOC and CCs had left the building, I wasn't sure what to expect during my shift. I also think it would be helpful to have more than one DA on staff whenever possible for check-ins because it ensures someone is almost always at the desk no matter what may go wrong
I found it very helpful that the DAAP camps in Turner had nametags to give us when checking in. Because so much was happening in the lobby, it helped smooth out the process of checking in because I didn't have to worry about mishearing anyone or mistaking them for another camper. This also made it much more familiar because it is similar to how residents are checked in during the fall semester with their Bearcat Cards.
13
1-4
Marian Spencer / Scioto;
5NeutralMore Customer Service BasedExcellentYesNAN/ANA
14
1-4Calhoun/Siddall;5Very PreparedNothingExcellentYesNoNo thingNone
15
9+
Marian Spencer / Scioto;
5Somewhat PreparedNone, CES Summer Handbook was helpful ExcellentYesNoneFeedback QR code to gather service requests from residents and guests would be helpfulNo
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1-4
Marian Spencer / Scioto;
5Very PreparedTraining covered everything we needed to knowExcellentYesNone I think everything was in order for us to provide our bestN/a
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9+Calhoun/Siddall;5Somewhat PreparedEffective/Working BCC GoodYesnone
Making sure some form of management is there to help with lockout or card issues. Instead of the Desk Assistants having to call or teams message managers to deal with situations. I would included them more just to backup or help service the DA staff during the time of check-ins.
N/A
18
5-8
Calhoun/Siddall;Turner;
3Somewhat PreparedPersonally having DAs not from Calhoun doing large checkins here was the hardest. Then the responsibility falls a lot back on yourself. ExcellentYesNoN/ANo
19
5-8
Calhoun/Siddall;Marian Spencer / Scioto;Turner;
5Very PreparedI guess everything is good!ExcellentYesNopeNothing , everything is perfect Nope
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1-4Calhoun/Siddall;4Very PreparedN/AGoodYesN/AN/A
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1-4Calhoun/Siddall;5Very PreparedEverything is goodExcellentYesNothingNoneNa
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5-8
Marian Spencer / Scioto;
5Very PreparedNAExcellentYesNONANA
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1-4
Marian Spencer / Scioto;Turner;
4Somewhat PreparedAll was goodGoodYesNoneNothing as of now
24
5-8
Marian Spencer / Scioto;
4Very PreparedN/AExcellentYesNo- everything felt pretty goodNO feedbacksNo
25
9+
Calhoun/Siddall;Marian Spencer / Scioto;Turner;
5Very PreparedN/AExcellentYesNoEverything is good i guess.
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