|Key:||Open to any Keyholder||Needed Support for Appointments|
|Date||Day||9 am - 12 pm||12:30 pm - 3 pm||12:30 pm - 3 pm||12:30 pm - 3 pm||12:30 pm - 3 pm||4 pm - 6 pm||4 pm - 6 pm||4 pm - 6 pm||4 pm - 6 pm||6 pm - 8 pm||6 pm - 8 pm||6 pm - 8 pm||6 pm - 8 pm||6 pm - 8 pm||8 pm - 11 pm||Notes|
|Open Shop||Open Shop times are scheduled times when the public is allowed into our workspace to work on their bikes, to donate, or to buy a bike. |
To effectively handle the demand of the public, the collective must have at least two and ideally three or more committed volunteers per shift.
Necessary positions include one Greeter and one Mechanic. Additional volunteers can work as Mechanics, Floaters, or Trainees as ability allows, and shop users' needs demand.
|Closed Shop||Closed Shop is time when the shop is closed to the public, but open to volunteers and QC staff to work on projects that benefit the operations of QC Bike:|
- Stripping bikes,
- Cleaning bikes,
- Building bikes,
- Sorting and cleaning parts
This also presents an opportunity for volunteers to improve their capabilities as mechanics!
|Greeter||Greeters are necessary to run an Open Shop as they provide a welcoming atmosphere for shop users to effectively resolve their issues:
- Welcoming people - ensuring all who enter the shop are addressed and assisted with their needs
- Describing how the shop operates - many of our shop users have limited experience with a community bike shop, so explaining who we are and why we work the way that we do helps shape expectations and communicate our goals,
- Signing patrons in - the Greeter should be trained how to use FreeHub to sign folks in, take note of patron’s activities in the shop and log their financial transaction, if any.
- Controlling the flow of patrons into the workspace - this is huge. Maintaining order in rendering services is key. We often have less capacity than demand for mechanical services. As such, controlling the flow of users into the space requires oversight from the greeter in a thoughtful & caring manner.
- Handling money - ideally there is a single person in charge of all monetary transactions & recording
|Mechanic||Mechanics are necessary to run an Open Shop as they provide the knowledge to effectively resolve shop users’ issues.|
- Provide guidance to people completing repairs
- Teach how to strip bikes
- Assist with evaluating the condition/quality of parts
- Assist with putting parts/tools away
- Help people navigate the shop.
- Regulate the use of specialty tools
Mechanics, of all skill levels, provide useful service to our collective and our users. To ensure we provide the best level of service to our users, mechanics must be able to understand their own limits, be open and honest about them, and take on only those tasks that are within their ability to resolve.
|Floater||Floaters have the unique ability to provide the shop assistance in myriad ways during their shift.|
- Triage - try to identify, as carefully as possible, the cause of the issue at hand.
- Assist - To the best of your ability, assist patrons with their repairs that fall within your mechanical capabilities and explain the process, if possible.
- Strip/Sort/Greet - By stripping bikes, sorting parts, and greeting patrons - dictated by the flow of work as presented, or as directed by lead volunteer/shop manager - floating staff can achieve a balance between the immediate needs of both the shop and its patrons.
|Bike Prep/ Trainee||During Closed Shop times, prepping bicycles takes a tremendous effort and represents the first (and most important!) stage in the completion of a refurbished bike. |
Volunteers who assist in prepping bikes allow the collective to satisfy the needs of our demanding projects, and ensure that the quality of our output is high.
Prepping bicycles is primarily focused on cleaning (particularly for Earn-a-Bike!) and light mechanical work.
Trainees are individuals who are just starting their work with the collective and looking to grow their mechanical aptitude and their ability to share their developing skills.
|Keyholder||QC Bike volunteers or staff with established privileges to enter the workshop during non-posted Shop hours.|
|Notes||Feel free to provide us any additional information that you feel would be helpful & Thanks for Signing Up!|