| A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
1 | Criteria for Problem Determination | Compensation Standards | ||||||||||||||||||||||||
2 | Superbuy Platform compensation | Superbuy Purchase insurance compensation | ||||||||||||||||||||||||
3 | Line Category | line | Parcel Loss | Parcel Damage | Line Category | line | Couriers' Compensation Standards | Superbuy Compensation Standards (incl. couriers' compensation) | Superbuy SuperCare Plus Premium charged per 2% of product value (¥20 -¥1000) | Timely Delivery Guarantee ¥20/Order | ||||||||||||||||
4 | Parcel Loss | Parcel Damage | Parcel Loss | Parcel Damage | Parcel Loss | Parcel Damage (Partial Loss) | Criteria for Delay | Compensation Standard | ||||||||||||||||||
5 | ||||||||||||||||||||||||||
6 | EMS Lines | EMS Preferential Line-HZ | 1. The courier confirms the parcel loss, including the loss of items in the warehouse or during distribution; 2. The parcel is deemed lost if tracking updates suspend during shipment (refer to the Note), and if the tracking updates resume later through final delivery, the paid compensation will be deducted from the user's account; Note: EMS Lines: Parcels not signed in over 4 months after shipment and with no tracking updates to individual processes for over 30 days (except for customs inspection). No compensation for the following cases: 3. Parcels are confiscated by the customs; 4. Parcels are not picked up by customers in time or fail in customs clearance and delivery due to incorrect recipient info (address, phone number, name). | 1. The courier confirms the damage due to transportation (required data: pics of the parcel's outer package at the time of signing, pics of the damaged items, proof of the value of the items (invoice or payment voucher) No compensation for the following cases: 2. Electrical appliances without damage in appearance but no longer usable; 3. Fragile items: glassware, porcelain, pottery, eggs, etc.; 4, Electronic devices: monitors, cell phones, digital cameras, computers, etc.; precision items: pianos, guitars, etc. | EMS Lines | EMS Preferential Line-HZ | Compensate per the declared value + refundable freight, with a maximum of 2x freight. | Negotiable compensation + non-refundable freight | 1. Refundable freight; 2. Compensate per the actual value of products (payment voucher or invoice required), with a maximum of 1,000 RMB/parcel. | 1. Non-refundable freight; 2. Compensate per the actual value of products (payment voucher or invoice required), with a maximum of 1,000 RMB/parcel. | 1. Fully refundable freight; 2. Individual item is compensated per their actual value, with a maximum of the insured value or 5,0000 RMB, whichever is the lowest; and a maximum compensation of 5,0000 RMB for the whole parcel. | 1. Fully refundable freight; 2. Individual item is compensated per their actual value, with a maximum of the insured value or 5,0000 RMB, whichever is the lowest; and a maximum compensation of 5,0000 RMB for the whole parcel. | Not delivered 40 working days after shipment | 300 RMB/Parcel | ||||||||||||
7 | e-EMS-HB | e-EMS-HB | Compensate per the declared value + refundable freight, with a maximum of 2x freight. | Negotiable compensation + non-refundable freight | Unavailable | Unavailable | ||||||||||||||||||||
8 | EMS Economy-HZ | EMS Economy-HZ | Compensate per the declared value + refundable freight, with a maximum of 2x freight. | Negotiable compensation + non-refundable freight | ||||||||||||||||||||||
9 | EMS Preferential Line-XN | EMS Preferential Line-XN | Compensate per the declared value + refundable freight, with a maximum of 2x freight. | Negotiable compensation + non-refundable freight | ||||||||||||||||||||||
10 | EMS | EMS | Compensate per the declared value + refundable freight, with a maximum of 2x freight. | Compensate per the declared value + non-refundable freight, with a maximum of 1x freight | ||||||||||||||||||||||
11 | Special Lines | Aramex Air Cargo | 1. The courier confirms the parcel loss, including the loss of items in the warehouse or during distribution; 2. The parcel is deemed lost if tracking updates suspend during shipment (refer to the Note), and if the tracking updates resume later through final delivery, the paid compensation will be deducted from the user's account; Note: Special Lines: Parcels not signed in over 2 months after shipment and with no tracking updates to individual processes for over 25 days (except for customs inspection). No compensation for the following cases: 3. Parcels are confiscated by the customs; 4. Parcels are not picked up by customers in time and fail in customs clearance and delivery due to incorrect recipient info (address, phone number, name). | Special Lines | Aramex Air Cargo | Compensate per the declared value + non-refundable freight, with a maximum of 700 RMB/parcel | Compensate per the declared value + non-refundable freight, with a maximum of 700 RMB/parcel | 1. Refundable freight; 2. Compensate per the actual value of products (payment voucher or invoice required), with a maximum of 800 RMB/parcel. | 1. Non-refundable freight; 2. Compensate per the actual value of products (payment voucher or invoice required), with a maximum of 800 RMB/parcel. | 1. Fully refundable freight; 2. Individual item is compensated per their actual value, with a maximum of the insured value or 5,0000 RMB, whichever is the lowest; and a maximum compensation of 5,0000 RMB for the whole parcel. | 1. Fully refundable freight; 2. Individual item is compensated per their actual value, with a maximum of the insured value or 5,0000 RMB, whichever is the lowest; and a maximum compensation of 5,0000 RMB for the whole parcel. | Not delivered 20 working days after shipment | 150 RMB/Parcel | |||||||||||||
12 | Aramex Air Cargo (Heavy) | Aramex Air Cargo (Heavy) | Compensate per the declared value + non-refundable freight, with a maximum of 700 RMB/parcel | Compensate per the declared value + non-refundable freight, with a maximum of 700 RMB/parcel | ||||||||||||||||||||||
13 | SF Express (HK&Macau) | SF Express (HK&Macau) | Compensate per the declared value + non-refundable freight, with a maximum of 1,000 RMB/parcel | Compensate per the declared value + non-refundable freight, with a maximum of 1,000 RMB/parcel | ||||||||||||||||||||||
14 | SF Air Express | SF Air Express | Compensate per the declared value + non-refundable freight, with a maximum of 700 RMB /parcel | Compensate per the declared value + non-refundable freight, with a maximum of 700 RMB/parcel | ||||||||||||||||||||||
15 | SF Ecommerce Express-CD | SF Ecommerce Express-CD | Compensate per the declared value + non-refundable freight, with a maximum of 700 RMB/parcel | No compensation | ||||||||||||||||||||||
16 | Hong Kong Express | Hong Kong Express | Compensate per 3x basic postage + refundable freight | No compensation | ||||||||||||||||||||||
17 | Special Lines ( prepaid tax) | YunExpress clothing Registered Air Mail | 1. The courier confirms the parcel loss, including the loss of items in the warehouse or during distribution; 2. The parcel is deemed lost if tracking updates suspend during shipment (refer to the Note), and if the tracking updates resume later through final delivery, the paid compensation will be deducted from the user's account; Note Special Lines: Parcels not signed in over 2 months after shipment and with no tracking updates to individual processes for over 25 days (except for customs inspection). 3. Parcels are confiscated by the customs (for tax-free lines) (Note: The customs won't notify the recipient, and the notice from the logistics provider shall prevail); No compensation for the following cases: 4. Parcels are not picked up by customers in time or fail in customs clearance and delivery due to incorrect recipient info (address, phone number, name). | Special Lines ( prepaid tax) | YunExpress clothing Registered Air Mail | Not arriving at the destination: Compensate per the declared value + refundable freight, with a maximum of 300 RMB/parcel; Arriving at the destination: Compensate per the declared value + non- refundable freight, with a maximum of 200 RMB/parcel | No compensation | |||||||||||||||||||
18 | YunExpress Air Cargo (Batteries) | YunExpress Air Cargo (Batteries) | Not arriving at the destination: Compensate per the declared value + refundable freight, with a maximum of 300 RMB/parcel; Arriving at the destination: Compensate per the declared value + non- refundable freight, with a maximum of 200 RMB/parcel. | No compensation | ||||||||||||||||||||||
19 | YunExpress Air Cargo (General) | YunExpress Air Cargo (General) | Not arriving at the destination: Compensate per the declared value + refundable freight, with a maximum of 300 RMB/parcel; Arriving at the destination: Compensate per the declared value + non- refundable freight, with a maximum of 200 RMB/parcel. | No compensation | ||||||||||||||||||||||
20 | YunExpress Air Cargo (HK Warehouse) | YunExpress Air Cargo (HK Warehouse) | Not arriving at the destination: Compensate per the declared value + refundable freight, with a maximum of 300 RMB/parcel; Arriving at the destination: Compensate per the declared value + non- refundable freight, with a maximum of 200 RMB/parcel. | No compensation | ||||||||||||||||||||||
21 | Special Lines (Duty-Free) | Duty-Free Air Express | 1. The courier confirms the parcel loss, including the loss of items in the warehouse or during distribution; 2. The parcel is deemed lost if tracking updates suspend during shipment (refer to the Note), and if the tracking updates resume later through final delivery, the paid compensation will be deducted from the user's account; Note: Special Lines: Parcels not signed in over 2 months after shipment and with no tracking updates to individual processes for over 25 days (except for customs inspection). 3. Parcels are confiscated by the customs (for tax-free lines) (Note: The customs won't notify the recipient, and the notice from the logistics provider shall prevail); No compensation for the following cases: 4. Parcels are not picked up by customers in time and fail in customs clearance and delivery due to incorrect recipient info (address, phone number, name). | Special Lines (Duty-Free) | Duty-Free Air Express | Compensate per 40 RMB/kg + refundable freight, with a maximum of 700 RMB/parcel | No compensation | 1. Refundable freight; 2. Compensate per the actual value of products (payment voucher or invoice required), with a maximum of 800 RMB/parcel. | 1. Non-refundable freight; 2. Compensate per the actual value of products (payment voucher or invoice required), with a maximum of 800 RMB/parcel. | Not delivered 25 working days after shipment | 150 RMB/Parcel | |||||||||||||||
22 | Tax-Free Air Mail (Actual Weight) | Tax-Free Air Mail (Actual Weight) | Not arriving at the destination: 40 RMB/kg + refundable freight, with a maximum of 200 RMB/parcel; Arriving at the destination: No compensation. | No compensation | ||||||||||||||||||||||
23 | SAGAWA Air (General) | SAGAWA Air (General) | Compensate per the declared value + refundable freight, with a maximum of 200 RMB/parcel | No compensation | ||||||||||||||||||||||
24 | SAGAWA Air Mail(Batteries) | SAGAWA Air Mail(Batteries) | Compensate per the declared value + refundable freight, with a maximum of 200 RMB/parcel | No compensation | ||||||||||||||||||||||
25 | UK Air Cargo | UK Air Cargo | Not arriving at the destination: Compensate per the declared value + refundable freight, with a maximum of 300 RMB/parcel; Arriving at the destination: Compensate per the declared value + non-refundable freight, with a maximum of 300 RMB/parcel; | No compensation | ||||||||||||||||||||||
26 | UK Air Cargo (Special) | UK Air Cargo (Special) | Not arriving at the destination: 40 RMB/kg + refundable freight, with a maximum of 200 RMB/parcel; Arriving at the destination: No compensation. | No compensation | ||||||||||||||||||||||
27 | Special Line (Air Cargo) | Special Line (Air Cargo) | Compensate per 40 RMB/kg + non-refundable freight,, with a maximum of 100 RMB/parcel | No compensation | Unavailable | Unavailable | ||||||||||||||||||||
28 | EU & US Duty-Free Preferential Air Cargo-B | EU & US Duty-Free Preferential Air Cargo-B | Not arriving at the destination or Customs inspection: 10 0RMB/kg + refundable freightl; Arriving at the destination: 100 RMB/kg + non- refundable freight; | No compensation | ||||||||||||||||||||||
29 | EU & US Duty-Free Preferential Air Cargo (Special) | EU & US Duty-Free Preferential Air Cargo (Special) | Not arriving at the destination or Customs inspection: 10 0RMB/kg + refundable freightl; Arriving at the destination: 100 RMB/kg + non- refundable freight; | No compensation | ||||||||||||||||||||||
30 | Europe Duty-Free Air Cargo-B | Europe Duty-Free Air Cargo-B | Not arriving at the destination or Customs inspection: 10 0RMB/kg + refundable freightl; Arriving at the destination: 100 RMB/kg + non- refundable freight; | No compensation | ||||||||||||||||||||||
31 | Europe Duty-Free Air Cargo (Special) | Europe Duty-Free Air Cargo (Special) | Not arriving at the destination or Customs inspection: 10 0RMB/kg + refundable freightl; Arriving at the destination: 100 RMB/kg + non- refundable freight; | No compensation | ||||||||||||||||||||||
32 | 欧美免税空运特惠专线(普货) | 欧美免税空运特惠专线(普货) | Not arriving at the destination or Customs inspection: 40RMB/kg + refundable freightl; Arriving at the destination: 40 RMB/kg + non- refundable freight; | |||||||||||||||||||||||
33 | Europe Air Dispatch | Europe Air Dispatch | Not arriving at the destination or Customs inspection: 10 0RMB/kg + refundable freightl; Arriving at the destination: 100 RMB/kg + non- refundable freight; | No compensation | ||||||||||||||||||||||
34 | Air Cargo (General) | Air Cargo (General) | 40 RMB/kg +non- refundable freight, with a maximum of 100 RMB/parcel; | No compensation | ||||||||||||||||||||||
35 | 欧洲免税空运快线 | 欧洲免税空运快线 | Not arriving at the destination or Customs inspection: 40RMB/kg + refundable freightl; Arriving at the destination: 40 RMB/kg + non- refundable freight; | |||||||||||||||||||||||
36 | Europe DHL Duty-Free Route | Europe DHL Duty-Free Route | Not arriving at the destination or Customs inspection: 40RMB/kg + refundable freightl; Arriving at the destination: 40 RMB/kg + non- refundable freight; | No compensation | ||||||||||||||||||||||
37 | Europe DHL Duty-Free Route (Special) | Europe DHL Duty-Free Route (Special) | Not arriving at the destination or Customs inspection: 40RMB/kg + refundable freightl; Arriving at the destination: 40 RMB/kg + non- refundable freight; | No compensation | ||||||||||||||||||||||
38 | Air Cargo (General) | Air Cargo (General) | Compensate per the declared value + non- refundable freight; with a maximum of 200 RMB/parcel; | No compensation | ||||||||||||||||||||||
39 | Air Cargo (Special) | Air Cargo (Special) | Compensate per the declared value + non- refundable freight; with a maximum of 200 RMB/parcel; | No compensation | ||||||||||||||||||||||
40 | Duty-Free Air Mail (General Cargo) | Duty-Free Air Mail (General Cargo) | Not arriving at the destination: Compensate per the declared value + refundable freight, with a maximum of 300 RMB/parcel; Arriving at the destination: Compensate per the declared value + non- refundable freight, with a maximum of 300 RMB/parcel. | No compensation | ||||||||||||||||||||||
41 | Duty-Prepaid Apparel Line | Duty-Prepaid Apparel Line | Not arriving at the destination: Compensate per the declared value + refundable freight, with a maximum of 300 RMB/parcel; Arriving at the destination: Compensate per the declared value + non- refundable freight, with a maximum of 300 RMB/parcel. | No compensation | ||||||||||||||||||||||
42 | Australia Air Express | Australia Air Express | Not arriving at the destination :Declaration value +refundable freightl,with a maximum of 100 RMB/parcel; Arriving at the destination: No compensation | No compensation | ||||||||||||||||||||||
43 | Europe Tax-Free Air Mail | Europe Tax-Free Air Mail | Not arriving at the destination or Customs inspection: 2x freight+ refundable freightl; Arriving at the destination: 1x basic postage + non- refundable freight; | No compensation | ||||||||||||||||||||||
44 | EU&USA Duty-Free Economy Air Mail (General Cargo) | EU&USA Duty-Free Economy Air Mail (General Cargo) | Not arriving at the destination or Customs inspection: 2x freight+ refundable freightl; Arriving at the destination: 1x basic postage + non- refundable freight; | No compensation | ||||||||||||||||||||||
45 | EU&USA Duty-Free Economy Air Mail (Batteries) | EU&USA Duty-Free Economy Air Mail (Batteries) | Not arriving at the destination or Customs inspection: 2x freight+ refundable freightl; Arriving at the destination: 1x basic postage + non- refundable freight; | No compensation | ||||||||||||||||||||||
46 | Duty-Free Air Express (Actual Weight) | Duty-Free Air Express (Actual Weight) | Not arriving at the destination :Declaration value +refundable freightl,with a maximum of 100 RMB/parcel; Arriving at the destination: No compensation | No compensation | ||||||||||||||||||||||
47 | EU&US Duty-Free Air Express (General Cargo) | EU&US Duty-Free Air Express (General Cargo) | Not arriving at the destination :Declaration value +refundable freightl,with a maximum of 100 RMB/parcel; Arriving at the destination: No compensation | No compensation | ||||||||||||||||||||||
48 | EU&US Duty-Free Air Express-B | EU&US Duty-Free Air Express-B | Not arriving at the destination :Declaration value +refundable freightl,with a maximum of 100 RMB/parcel; Arriving at the destination: No compensation | No compensation | ||||||||||||||||||||||
49 | Europe DHL Duty-Prepaid Line (Special) | Europe DHL Duty-Prepaid Line (Special) | Not arriving at the destination :Declaration value +refundable freightl,with a maximum of 100 RMB/parcel; Arriving at the destination: No compensation | No compensation | ||||||||||||||||||||||
50 | Southeast Asia Small Parcel Line | Southeast Asia Small Parcel Line | Compensate per the declared value + refundable freight, with a maximum of 200 RMB/parcel | No compensation | ||||||||||||||||||||||
51 | Southeast Asia Small Parcel Line(Battery) | Southeast Asia Small Parcel Line(Battery) | Compensate per the declared value + refundable freight, with a maximum of 200 RMB/parcel | No compensation | ||||||||||||||||||||||
52 | 4PX clothing Registered Air Mail | 4PX clothing Registered Air Mail | Not arriving at the destination: Compensate per the declared value + refundable freight, with a maximum of 300 RMB/parcel; Arriving at the destination: Compensate per the declared value + non- refundable freight, with a maximum of 300 RMB/parcel. | No compensation | ||||||||||||||||||||||
53 | 4PX Air Cargo (General) | 4PX Air Cargo (General) | Not arriving at the destination: Compensate per the declared value + refundable freight, with a maximum of 300 RMB/parcel; Arriving at the destination: Compensate per the declared value + non- refundable freight, with a maximum of 300 RMB/parcel. | No compensation | ||||||||||||||||||||||
54 | 4PX Air Cargo (Batteries) | 4PX Air Cargo (Batteries) | Not arriving at the destination: Compensate per the declared value + refundable freight, with a maximum of 300 RMB/parcel; Arriving at the destination: Compensate per the declared value + non- refundable freight, with a maximum of 300 RMB/parcel. | No compensation | ||||||||||||||||||||||
55 | EU&US Duty-Free Air Freight Express | EU&US Duty-Free Air Freight Express | Not arriving at the destination :Declaration value +refundable freightl,with a maximum of 100 RMB/parcel; Arriving at the destination: No compensation | No compensation | ||||||||||||||||||||||
56 | EU Duty-Prepaid Express Air Line(Actual Weight) | EU Duty-Prepaid Express Air Line(Actual Weight) | Not arriving at the destination or Customs inspection: 40RMB/kg + refundable freightl; Arriving at the destination: 40 RMB/kg + non- refundable freight; | No compensation | ||||||||||||||||||||||
57 | EU & US Air Freight Dedicated Line (General) | EU & US Air Freight Dedicated Line (General) | Not arriving at the destination: Compensate per the declared value + refundable freight, with a maximum of 300 RMB/parcel; Arriving at the destination: Compensate per the declared value + non- refundable freight, with a maximum of 300 RMB/parcel. | No compensation | ||||||||||||||||||||||
58 | Europe DHL Duty-Prepaid Express Line | Europe DHL Duty-Prepaid Express Line | Not arriving at the destination or Customs inspection: 40RMB/kg + refundable freightl; Arriving at the destination: 40 RMB/kg + non- refundable freight; | No compensation | ||||||||||||||||||||||
59 | Europe DHL Duty-Prepaid Economy Line | Europe DHL Duty-Prepaid Economy Line | Compensate per the declared value + refundable freight, with a maximum of 200 RMB/parcel | No compensation | ||||||||||||||||||||||
60 | Europe DHL Duty-Prepaid Line (Pure Battery ) | Europe DHL Duty-Prepaid Line (Pure Battery ) | Compensate per the declared value + refundable freight, with a maximum of 200 RMB/parcel | No compensation | ||||||||||||||||||||||
61 | Express Lines | HK DHL (HK Warehouse) | 1. The courier confirms the parcel loss, including the loss of items in the warehouse or during distribution; 2. The parcel is deemed lost if tracking updates suspend during shipment (refer to the Note), and if the tracking updates resume later through final delivery, the paid compensation will be deducted from the user's account; Note: Express Delivery: Parcels not signed in over 2 months after shipment and with no tracking updates to individual processes for over 25 days (except for customs inspection). No compensation for the following cases: 3. Parcels are confiscated by the customs; 4. Parcels are not picked up by customers in time and fail in customs clearance and delivery due to incorrect recipient info (address, phone number, name). | Express Lines | HK DHL (HK Warehouse) | Subject to UPS official compensation + non-refundable freight, with a maximum of 700 RMB/parcel | Subject to the actual compensation from UPS, with a maximum of 100 USD | 1. Refundable freight; 2. Compensate per the actual value of products (payment voucher or invoice required), with a maximum of 1,000 RMB/parcel. | 1. Non-refundable freight; 2. Compensate per the actual value of products (payment voucher or invoice required), with a maximum of 1,000 RMB/parcel. | 1. Fully refundable freight; 2. Individual item is compensated per their actual value, with a maximum of the insured value or 5,0000 RMB, whichever is the lowest; and a maximum compensation of 5,0000 RMB for the whole parcel. | 1. Fully refundable freight; 2. Individual item is compensated per their actual value, with a maximum of the insured value or 5,0000 RMB, whichever is the lowest; and a maximum compensation of 5,0000 RMB for the whole parcel. | Not delivered 15 working days after shipment | 400 RMB/Parcel | |||||||||||||
62 | Hong Kong UPS | Hong Kong UPS | Compensate per 1x freight + refundable freight, with a maximum of 700 RMB/parcel | Compensate per the declared value + non-refundable freight, with a maximum of 700 RMB/parcel | ||||||||||||||||||||||
63 | HK UPS (20KG+) | HK UPS (20KG+) | Compensate per 1x freight + refundable freight, with a maximum of 700 RMB/parcel | Compensate per the declared value + non-refundable freight, with a maximum of 700 RMB/parcel | ||||||||||||||||||||||
64 | HK DHL Preferential Line | HK DHL Preferential Line | Compensate per the declared value, or 40 RMB/kg + refundable freight, whichever is lower, with a maximum of 700 RMB/parcel | Compensate per the declared value + non-refundable freight, with a maximum of 700 RMB/parcel | ||||||||||||||||||||||
65 | HK DHL Preferential Line (Heavy Cargo) | HK DHL Preferential Line (Heavy Cargo) | Compensate per the declared value, or 40 RMB/kg + refundable freight, whichever is lower, with a maximum of 700 RMB/parcel | Compensate per the declared value + non-refundable freight, with a maximum of 700 RMB/parcel | ||||||||||||||||||||||
66 | HK UPS (44KG+) | HK UPS (44KG+) | Compensate per 1x freight + refundable freight, with a maximum of 700 RMB/parcel | Compensate per the declared value + non-refundable freight, with a maximum of 700 RMB/parcel | ||||||||||||||||||||||
67 | UPS(HK)-5500 | UPS(HK)-5500 | Compensate per the declared value + refundable freight, with a maximum of 700 RMB/parcel | Compensate per the declared value + non-refundable freight, with a maximum of 700 RMB/parcel | ||||||||||||||||||||||
68 | Hong Kong UPS Economy (Duty-Free) | Hong Kong UPS Economy (Duty-Free) | Compensate per the declared value + refundable freight, with a maximum of 700 RMB/parcel | Compensate per the declared value + non-refundable freight, with a maximum of 700 RMB/parcel | Unavailable | Unavailable | ||||||||||||||||||||
69 | Mainland China ZTO Express | 1. The courier confirms the parcel loss, including the loss of items in the warehouse or during distribution; No compensation for the following cases: 2 Parcels are not picked up by customers in time and fail in customs clearance and delivery due to incorrect recipient info (address, phone number, name). | Mainland China ZTO Express | Compensate per the declared value + refundable freight, with a maximum of 1,000 RMB/parcel | Compensate per the declared value + refundable freight, with a maximum of 1,000 RMB/parcel | |||||||||||||||||||||
70 | Mainland China SF Delivery | Mainland China SF Delivery | Compensate per the declared value + non-refundable freight, with a maximum of 1,000 RMB/parcel | Compensate per the declared value + non-refundable freight, with a maximum of 1,000 RMB/parcel | ||||||||||||||||||||||
71 | Packets + Ocean Lines | NL Post Preferential Air Mail (Simple Batteries) | 1. The courier confirms the parcel loss, including the loss of items in the warehouse or during distribution; 2. The parcel is deemed lost if tracking updates suspend during shipment (refer to the Note), and if the tracking updates resume later through final delivery, the paid compensation will be deducted from the user's account; Note: Packets: Request compensation for parcels not signed in over 7 months after shipment and with no tracking updates to individual processes for over 30 days (except for customs inspection). No compensation for the following cases: 3. Parcels are confiscated by customs; 4. Parcels are not picked up by customers in time and fail in customs clearance and delivery due to incorrect recipient info (address, phone number, name). | Packets + Ocean Lines | NL Post Preferential Air Mail (Simple Batteries) | Compensate per the declared value + refundable freight, with a maximum of 50 RMB/parcel | No compensation | 1. Refundable freight; 2. Compensate per the actual value of products (payment voucher or invoice required), with a maximum of 800 RMB/parcel. | 1. Non-refundable freight; 2. Compensate per the actual value of products (payment voucher or invoice required), with a maximum of 800 RMB/parcel. | Unavailable | Unavailable | Unavailable | Unavailable | |||||||||||||
72 | NL Post Preferential Air Mail (Batteries) | NL Post Preferential Air Mail (Batteries) | Compensate per the declared value + refundable freight, with a maximum of 100 RMB/parcel | No compensation | Unavailable | Unavailable | ||||||||||||||||||||
73 | SF Air Mail (Small) | SF Air Mail (Small) | Compensate per the declared value + non-refundable freight, with a maximum of 700 RMB/parcel | No compensation | 1. Fully refundable freight; 2. Individual item is compensated per their actual value, with a maximum of the insured value or 5,0000 RMB, whichever is the lowest; and a maximum compensation of 5,0000 RMB for the whole parcel. | 1. Fully refundable freight; 2. Individual item is compensated per their actual value, with a maximum of the insured value or 5,0000 RMB, whichever is the lowest; and a maximum compensation of 5,0000 RMB for the whole parcel. | ||||||||||||||||||||
74 | US Ocean Carriage (Regular Ship) | 1. The courier confirms the parcel loss, including the loss of items in the warehouse or during distribution; 2. Parcels are confiscated by the customs (for tax-free lines) (Note: The customs won't notify the recipient, and the notice from the logistics provider shall prevail); No compensation for the following cases: 3. Parcels are not picked up by customers in time and fail in customs clearance and delivery due to incorrect recipient info (address, phone number, name). | US Ocean Carriage (Regular Ship) | Compensate per 20 RMB/kg + non-refundable freight | No compensation | |||||||||||||||||||||
75 | US Ocean Cargo (Special) | US Ocean Cargo (Special) | Compensate per 20 RMB/kg +refundable freight, with a maximum of 700RMB/parcel | No compensation | ||||||||||||||||||||||
76 | US Ocean Cargo | US Ocean Cargo | Compensate per the declared value + refundable freight, with a maximum of 700 RMB/parcel | No compensation | ||||||||||||||||||||||
77 | Canada Ocean Cargo (Special) | Canada Ocean Cargo (Special) | 40 RMB/kg +non- refundable freight, with a maximum of 100 RMB/parcel | No compensation | ||||||||||||||||||||||
78 | Special Line (Ocean Cargo) | Special Line (Ocean Cargo) | Compensate per 20 RMB/kg + non-refundable freight,, with a maximum of 200 RMB/parcel | No compensation | ||||||||||||||||||||||
79 | Other Lines | NL Post Preferential Standard Air Mail | No compensation | No compensation | Other Lines | NL Post Preferential Standard Air Mail | No compensation | No compensation | No compensation | No compensation | Unavailable | Unavailable | Unavailable | Unavailable | ||||||||||||
80 | EUB-HZ | EUB-HZ | Unavailable | Unavailable | ||||||||||||||||||||||
81 | China Post Registered Air Mail | China Post Registered Air Mail | Unavailable | Unavailable | ||||||||||||||||||||||
82 | SAL | SAL | Unavailable | Unavailable | ||||||||||||||||||||||
83 | EUB-D | EUB-D | Unavailable | Unavailable | ||||||||||||||||||||||
84 | EUB特惠-XN | EUB Preferential Line-XN | Unavailable | Unavailable | ||||||||||||||||||||||
85 | EUB | EUB | Unavailable | Unavailable | ||||||||||||||||||||||
86 | EUB-HB | EUB-HB | Unavailable | Unavailable | ||||||||||||||||||||||
87 | ||||||||||||||||||||||||||
88 | ||||||||||||||||||||||||||
89 | ||||||||||||||||||||||||||
90 | ||||||||||||||||||||||||||
91 | ||||||||||||||||||||||||||
92 | ||||||||||||||||||||||||||
93 | ||||||||||||||||||||||||||
94 | ||||||||||||||||||||||||||
95 | ||||||||||||||||||||||||||
96 | ||||||||||||||||||||||||||
97 | ||||||||||||||||||||||||||
98 | ||||||||||||||||||||||||||
99 | ||||||||||||||||||||||||||
100 | ||||||||||||||||||||||||||