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#ItemResponseMaintainerComplete?Resources
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General Information
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1What is this knowledge base's Purpose & Audience? Include links to external documents as neededhttps://support.knowledgeowl.com/help/purpose-audience
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2What root path does the knowledge base use (help, home, or docs)?
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3Is a private domain being used for the knowledge base?https://support.knowledgeowl.com/help/using-your-own-domain#add-a-private-domain
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4Who do you need to contact at your organization for configuring or troubleshooting?
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5Include links to any relevant documentation, such as initial requirements for the project or initial evaluation documents
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6Additional notes on use of knowledge base
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Authentication
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7What is the default access for this knowledge base?
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8Why was access set up this way?
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9If readers must log in to view content, which login options apply?Shared Passwordhttps://support.knowledgeowl.com/help/general-security-options#security-setting
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IP Address Restrictions
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Individual KnowledgeOwl reader accounts
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Single Sign-on Accountshttps://support.knowledgeowl.com/help/single-sign-on-sso
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Remote Authenticationhttps://support.knowledgeowl.com/help/remote-authentication
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Reader Sign-ins via Googlehttps://support.knowledgeowl.com/help/allow-google-log-in-for-readers
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Salesforce SSOhttps://support.knowledgeowl.com/help/salesforce-sso-instructions
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10Describe why this type of login was used, or why no login was deemed necessary.
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11Additional notes on Authentication
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Readers
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12Can people sign up to become readers?https://support.knowledgeowl.com/help/reader-signups
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13If so, do they need approval?
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14If so, who's responsible for approving new readers?
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15If reader signup notification emails are sent anywhere, who are they sent to?
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16Did you set up SMTP for reader emails?
https://support.knowledgeowl.com/help/configure-smtp-for-reader-emails
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17If SMTP is configured, who do you need to contact at your organization for configuring or troubleshooting?https://support.knowledgeowl.com/help/configure-smtp-for-reader-emails
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18Have you customized the Reader Welcome emails or Reader Password Reset emails?Welcome emails: https://support.knowledgeowl.com/help/customize-your-reader-welcome-emails
Reset emails: https://support.knowledgeowl.com/help/customize-your-reader-password-reset-emails
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19If so, provide some notes on how/why.
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20Additional notes on readers
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Reader Groups
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21Does this knowledge base use reader groups?https://support.knowledgeowl.com/help/reader-groups-mgt
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22Describe the groups
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23Describe how readers are assigned to themDirect attribute map: https://support.knowledgeowl.com/help/direct-reader-attribute-map
Custom attribute map: https://support.knowledgeowl.com/help/custom-attribute-map-rules
Auto-assign: https://support.knowledgeowl.com/help/reader-groups-mgt#auto-assign-groups-by-email-rules
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24Additional notes on reader groups
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SSO
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25If using SSO, who is your SSO provider?https://support.knowledgeowl.com/help/single-sign-on-sso
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26If using SSO, who do you need to contact at your organization for configuring or troubleshooting?
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27Additional notes on SSO configuration
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Remote Authentication
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28If using remote authentication, what application is being used?https://support.knowledgeowl.com/help/remote-authentication
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29If using remote authentication, who do you need to contact at your organization for configuring or troubleshooting?
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30Additional notes on remote auth configuration
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Users and Roles
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31Document user and reader accounts in the Users and Readers tabs. Include information on what content they are responsible for.User Export:
https://support.knowledgeowl.com/help/manage-users#export-a-list-of-users

Reader Export:
https://support.knowledgeowl.com/help/create-a-custom-reader-filter
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32Have custom roles been created?https://support.knowledgeowl.com/help/manage-users#custom-roles
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33If so, list and explain the roleshttps://support.knowledgeowl.com/help/manage-users#available-custom-role-permissions
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34Have any user teams been created?https://support.knowledgeowl.com/help/manage-users#create-user-teams
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35If so, how are the user teams used?
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36Link any relevant documentation on user roles
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37Additional notes on users and roles
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