Shift supervisor assessment EXAMPLE
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Shift Supervisor Assessment Oxford, MS
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amount
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Yes / No1. Quality of the product
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12Not using expired ingredients, writing them off
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22All ingredients have correct labels
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31FIFO used in coolers and prep table
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41Enough warmed up dough for the shift
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51Enoug ingredients on the line for the rush hours
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61Good pizza cutting skills, even slices
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71Pizza crust: right shape, crispy dough
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81Pizza toppings: even distribution on a pizza
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91Clean packaging, right order numbers
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102Packaging station. Quality control. Feedback to the crew
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TOTAL132. Service
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112Politely taking orders on the phone
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122Politely taking orders in store
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132Paying attention to walk-in customers
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142Friendly service, greeting with a smile
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151Nice music in the customer waiting area
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161Enough drinks in the coolers
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172All drivers have topper and magnet on car
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181T-shirts are well-folded, there are napkins and leaflets on the counter
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133. Sanitation
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191All crew members are wearing clean uniform
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202Everything in it's home
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201Washing hands according to standard
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211Floors are clean at all stations
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211Washing station: sorting dirty dishes, drying
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221All crew members change shoes and T-shirts before entering the kitchen
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3Daily Cleaning completed and done properly- if not completed on current shift, check prior shifts results (It is your job to check when you take over a shift)
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222Well-maintained territory around the store. Trash bins are clean
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231"Open" sign is on
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232Cleaning regularly, after pizzas made, after deliveries, etc
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241Doors and windows are clean
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241Used pizza screens are collected promptly
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252The restroom is clean, no odors, toilet paper/soap in place
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194. Management Skills
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261Checking on the tasks everywhere in store
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272Training new people properly, paying attention to them
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281Polite communication with collegues, addresses crew members by their first names
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292Right rotation of people during the rush hours: kitchen and delivery
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301Assistance at stations if necessary
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312Clear instructions and monitoring of tasks
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321Speed of reaction to problems, effective solutions
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332Positive and critical feedback on time
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341Paperwork. Checklists, write-off lists, tips
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351All the crew members and shift supervisor know new information
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361Supervisor has started the shifts for everyone in Dodo IS
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2Lunch Pizzas rang through system
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372Good allocations of delivery orders: checking the time, distance, warning drivers in advance
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195. Other
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381Safe counted
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393Production speed is above 90%
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403No delivery orders in the "red zone"
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413Right number of people on the shift - letting people go or calling for extra help
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422Employees busy at all times, no standing around or multiple people sitting
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501No phones outside breakroom unless used as GPS or management group messages
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Only 2 people max in breakroom at a time and on break
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Total78Supervisor's Strengths
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Opportunities for improvement
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Final result
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(number of points / 69) х 100=
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Opportunities for improvement
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Final result
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(number of points / 64) х 100=
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Supervisor Observation List
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Supervisors OL Summary