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Note:-
1. All complaints/queries related to eOffice should be registered through 24x7 NIC Service Desk.
Website: https://servicedesk.nic.in Toll Free:1800-111-555

2. Once files are created those can't be deleted even by NIC/ PB. DGR.
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Question Question related toAnswerRemarks
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All complaints/queries related to eOffice should be registered through 24x7 NIC Service Desk. ComplaintsWebsite: https://servicedesk.nic.in Toll Free:1800-111-555
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Is it possible to edit/ add the diary details after the diarisation is done?DiarisationYes, except letter date, receiving date, Diarized date and delivery mode. The steps are following:
1.Click on the receipt.
2.Click on edit button.
3.Fill the desired details and click on save button.
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How to Draft a Letter?DraftRefer e-file manual
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Is it possible to delete a draft?DraftYes, we can delete the draft if its status is DFA. Once draft gets approved it cannotbe modified or deleted.
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What if my mobile changed?E-OfficeUpdate the Mobile in E-office:- User should change the mobile by go to profile page of e-office by click on Employee Master Detail--> User Profile--> Contact Details --> Then change the Mobile No and Press the save button.
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How to install Kavach App to access email.gov.in email?EmailPlease follow this Manual:- https://www.pstcl.org/PDF/eoffice/2021051312332522.pdf or View this video https://www.youtube.com/watch?v=3C2x1UmdYzE to install Kavach AppAll users availing the email services from NIC need to use Two Factor Authentication (Kavach App) to access their email account. Without Kavach app no user will be able to access their email.
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Can we change Phone in email.gov.in ?EmailYes. https://eforms.nic.in/
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How to configure email.gov.in on Android using IMAP?EmailOpen https://email.gov.in/public/docs/Whats_New.pdf and go to page no. 37 for POP3/IMAP Client settings and follow steps given on Page 41 and 42 for mobile client IMAP on Android.
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How to configure email.gov.in on Android using POP3?EmailOpen https://email.gov.in/public/docs/Whats_New.pdf and go to page no. 37 for POP3/IMAP Client settings and follow steps given on Page 42 for mobile client POP3 on Android.
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How to configure email.gov.in on Iphone-IOS using IMAP?EmailOpen https://email.gov.in/public/docs/Whats_New.pdf and go to page no. 37 for POP3/IMAP Client settings and follow steps given on Page 38 to for mobile client IMAP on Iphone-IOS.
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How to configure email.gov.in on Iphone-IOS using POP3?EmailOpen https://email.gov.in/public/docs/Whats_New.pdf and go to page no. 37 for POP3/IMAP Client settings and follow steps given on Page 40 and 41 for mobile client POP3 on Iphone-IOS.
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How to configure email.gov.in in Microsoft Outlook using IMAP?EmailOpen https://email.gov.in/public/docs/Whats_New.pdf and go to page no. 37 for POP3/IMAP Client settings and follow steps given on Page 43 and 44 for configuring email on Microsoft Outlook using IMAP.
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How to configure email.gov.in on Microsoft Outlook using POP3?EmailOpen https://email.gov.in/public/docs/Whats_New.pdf and go to page no. 37 for POP3/IMAP Client settings and follow steps given on Page 44 and 45 for configuring email on Microsoft Oultook using POP3.
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What is email diarization?EmailEmail diarization facilitates the eOffice user to fetch the letters or mails directly from the user's NIC mail id or Punjab.gov.in into eFile application.
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e-Office videos for learning purpose.eOffice Videoshttps://eofficeportal.punjab.gov.in/videolinks.html
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is it possible to audit files in eoffice?FileRefer e-file manual
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How to create a new file in e-Office?FileRefer e-file manual
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How to open an existing file?FileRefer e-file manual
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How to send file/files to other user/users?FileRefer e-file manual
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Is it possible to track files in e-Office?FileRefer e-file manual
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Is it possible to close files?FileRefer e-file manual
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Is it possible to create a volume of a file and when it is necessary to create a new volume?FileRefer e-file manual
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How to delete CP attached in the file after movement?FileIt can’t be deleted after movement before movement it can be detached.
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can we send file to two user of e-office? FileNo
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What is Hierarchical view?FileThis view facilitates the user to view their own files and receipts as well as files/receipts of users of their section/branch.
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How to send and receive a file in e-Office?FileBy default an electronic file is receive when someone sendsto you. To send a file click on send button and choose the intended receiver and click e-sign and send.
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From which location user may view the files created by himselfFileUser will have to click on Completed -->in side Created menu to view the file opened by him.
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Master User Information about Master userhttps://pstcl.org/PDF/eoffice/MasterNodalUsers.pdf
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Nodal OfficersInformation about Nodal officeshttps://pstcl.org/PDF/eoffice/MasterNodalUsers.pdf
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Does eOffice portal support Punjabi language?LanguageYes, you can work in the Punjabi language.
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Is there any other learning resource?learning resourcehttps://eofficeportal.punjab.gov.in/learningresource.html
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How to Login E-Office website?LoginProcess of login has changed. In order to login please follows steps given in: https://www.pstcl.org/PDF/eoffice/2022031615072856.pdfhttps://eofficepmb.punjab.gov.in
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User id of E-OfficeLoginhttps://pstcl.org/PDF/eoffice/users.pdf
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Who will create new users?New userhttps://pstcl.org/PDF/eoffice/313.pdf
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How to open/create Notings in e-File ?NoteRefer e-file manual
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How to create a Yellow Note?NoteRefer e-file manual
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What is yellow note in E office?NoteYellow Note: Yellow Note is to add a draft note in a file for taking approvals from reporting before finalizing the green note. Once the yellow note is confirmed, it changes to green note sheet
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how to change/generate password of email (@Punjab.gov.in)Passwordhttps://pstcl.org/PDF/eoffice/MasterNodalUsers.pdfPassword will be changed immediately
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how to change/generate password of eofficePasswordhttps://pstcl.org/PDF/eoffice/MasterNodalUsers.pdfPassword will be changed after 30 Mins to 3 hours
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I have forgotten my NIC mail-id password.Passwordhttps://pstcl.org/PDF/eoffice/MasterNodalUsers.pdf
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What shall I do after receiving NIC mail-id?PasswordAccess website www.email.gov.in. Enter the NIC mail-id and enter the password received on mobile. Fill the desired information and click update. Now you can access the NIC mail-ID.
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Procedure to change the e-Office password.PasswordPassword of e-office and email are same so please update/change password of your email id.
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Who will assign the work of subordinates to other in the case of leave or at certain situations.Post Delegate The Admin user of the PSTCL will undertake User’s Profile Modification i.e. Display Name, Designation, Place of Posting etc.
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Is it possible to assign priority to the letter received from another office?PriorityRefer e-file manual
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Can we able to put multiple Receipts in a File once?ReceiptNo, at one time user is able to send only one receipt at a time
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How to diarise new receipt in e-Office?ReceiptRefer e-file manual
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How to acknowledge the receipt?ReceiptRefer e-file manual
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Can we delete receipt in eoffice ?ReceiptNo, but can close the receipt present in Inbox (before putting into file).
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Can user detach a receipt from correspondence side of a file after movement?ReceiptNo,user cannot detach a receipt after file movement.
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Can we attach a receipt with the file if it is already referenced with another file?ReceiptNO
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Is it possible to close a receipt if a draft is created but not dispatched?ReceiptNo, We cannot close a receipt in which draft is created and not been dispatched.
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is it possible to send reminder / notification to user by other user ?RemindersIn case of file, we cant send any reminder.
In case of draft, we can create reminder.
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which browser is best of eoffice?W: BrowserUse Mozilla Firefox for better performance
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E-Office websiteWebsitehttps://eofficepmb.punjab.gov.inIt is recommended do not search url of google.There are number of instances of e-office which are running currently.
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